Customer Reviews for Tapis Denis Prefontaine
(U-Haul Neighborhood Dealer)

229 reviews

1813 Rue Dunant   Sherbrooke, QC J1H6L5

(819) 300-2280

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/24/2022: Closed

Services at this Location:

Contact Us

(819) 300-2280

1813 Rue Dunant
Sherbrooke, QC J1H6L5

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 6/24/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

They charge me un extra amout they dont call me I dont like

Micheline F. 
Rating:
5.0

I booked a 7 am self pick up. But the app did not let me pick up the truck. Turns out they never put the key in and I had to wait until 9 am. Wasted 2 hours of my crew's time. You fuckers.

Yves L. 
Rating:
5.0

La boîte du camion n'étais pas nettoyée et le réservoir d'essence était au ¼. On a retourné le camion avec le réservoir au 3/8 après avoir mis 76 lts d'essence et parcouru 120 milles! Ça revient assez cher du mille! À cette exception, tout le reste était bien! Merci! Si vous louez un camion, mettez juste l'essence que vous prévoyez brûler!

Andre D. 
Rating:
4.0

Customer did not leave a comment.

John E. 
Rating:
1.0

Réserver un camion 1 mois d'avance et 4 jours avant le déménagement se faire dire que ma réservation est annulé, car mauvaise gestion des camions part la compagnie.

gabrielle D. 
Rating:
4.0

Customer did not leave a comment.

Doug L. 
Rating:
5.0

great services and prices as always!

Kimberly F. 
Rating:
5.0

Customer did not leave a comment.

Gilles D. 
Rating:
5.0

Mobile return process is horrible.

Mathieu L. 
Rating:
5.0

Customer did not leave a comment.

Denis C. 
Rating:
3.0

Customer did not leave a comment.

Christopher B. 
Rating:
3.0

Truck return time was earlier than scheduled. Note on door said out to lunch. Did online check out but had billing questions. No information given about procedures or billing at location: no inspection, no info on gas refill requirements, return procedures etc just gave us a receipt said adjustment would be made at checkout, yet she was out to lunch when we returned the truck. -

JoAnn D. 
Rating:
5.0

Service at the location was great and the truck was in ok condition. Could not use the self-service app because of bugs.

Gabriel R. 
Rating:
5.0

Customer did not leave a comment.

Catherine M. 
Rating:
5.0

Customer did not leave a comment.

Marielle F. 
Rating:
5.0

Thanks.

Pierre L. 
Rating:
5.0

Customer did not leave a comment.

Arnol V. 
Rating:
2.0

Votre système de récupération du camion par cellulaire m'a fait perdre 1h30 de mon temps, je devrais partir avec le camion à 10h00 am je n'étais pas capable d'avoir les clés en main qu'à 11h00 am; il ya des clients qui ne sont pas bons en anglais, ils n'arrivent pas à comprendre la vidéo où toutes les questions qui se pose, et d'autres ne sont pas habiles avec les applications et les logiciels en lignes. Vous devriez prévoir une version en français et de plus avoir quelqu'un sur place aux fins de semaine pour aider les clients à partir rapidement. Merci

Faical B. 
Rating:
1.0

they gave me a damaged truck and now I am being charged for damages that I was not responsible for.

SHAURYA R. 
Rating:
5.0

Customer did not leave a comment.

Michel B. 
Rating:
5.0

Everything was fine and as expected

FRANCE Q. 
Rating:
3.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE L. 
Rating:
4.0

j'attends mon ajustement de frais de km à la baisse

SUSAN G. 
Rating:
5.0

Customer did not leave a comment.

Alexandre R. 
Rating:
1.0

1) le remorque demandée et réservée il y a 3 semaines, non disponible, voulais nous envoyer 100 km pour aller chercher, loué camion sale avec pneus été, avec diable lorsque pas demandé et sans le 24 couvertures promises, réponse abrute de la responsable, camion en milles avec indications en espagnol, supposé être millage illimité selon resposable, ne l'était pas, donnerait 1 sur 10 comme service réservation et prise du véhicule

Christian G. 
Rating:
4.0

Customer did not leave a comment.

gilles D. 
Rating:
5.0

indicating the hitch ball size in the trailer description

Bruno G. 
Rating:
3.0

Heureusement que je parle anglais. J'ai dû faire la réservation en anglais sur le site U Haul et l'évaluation à compléter au retour du véhicule était en anglais. Merci de corriger le tir.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

JACQUES A. 
Rating:
4.0

J'avais réservé en ligne et j'ai demandé un diable pour frigidaire. Et n'y en avait pas de disponible quand je suis aller chercher le camion et personne ne m'a aviser avant que j'arrive sur place

paul T. 
Rating:
5.0

Thank you

CHRISTIAN B. 
Rating:
3.0

Très décevant documents en anglais

Richard S. 
Rating:
5.0

Customer did not leave a comment.

PAUL T. 
Rating:
5.0

Customer did not leave a comment.

AUDIO VISUEL C. 
Rating:
5.0

Customer did not leave a comment.

AUDIO VISUEL C. 
Rating:
4.0

Customer did not leave a comment.

Sébastien R. 
Rating:
5.0

The moving sheets were wet, not folded and nobody counted them.

Maxime B. 
Rating:
4.0

Customer did not leave a comment.

Gabriel B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

JHONATHAN T. 
Rating:
5.0

Customer did not leave a comment.

Martin T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN L. 
Rating:
4.0

Je ne réussis jamais à avoir toute la documentation en Français. C'est fatiguant, soit les contrat sont complètements en anglais ou bien la moitié seulement sont en Français.

MATHIEU B. 
Rating:
5.0

Le service a clientèle m'a aidé a réserver chez vous ce fut tres apprécié Robert

ROBERT P. 
Rating:
4.0

Customer did not leave a comment.

Guy C. 
Rating:
5.0

a perfect experience with this location, pick up procedure very fast and simple, location is easy to find and to park.

Haoran G. 
Rating:
3.0

The parking lot is quite small. we parked the truck on a side because the parking lot was full when returning it. Also, the check engine indicator was on when we took the truck, I do not believe it was critical, but it does not show very good. Except this, the truck was clean and compliant to what I ordered. the service was good as well.

Emeline K. 
Rating:
5.0

heureusement qu'il y a des commerçants Rejoindre votre compagnie (Numero central) uhaul fût impossible Tu es en attente et lorsque enfin ca sonne on m'a retourné en attente jamais de réponse

KATLEEN B. 
Rating:
4.0

Maybe improve the website / login part. I was not able to log in with my phone on the take out spot so I had to get inside and make it done bye the employee on the side.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Mireille D. 
Rating:
3.0

After a hook the first trailer during my light inspection a discover a forgotten padlock on the door. That mean the trailer as not been inspected before my pick up. Second trailer the side lights does not working. I decide to take the trailer anyway... Is not my first pick at that location and normaly is better than that. The rest of the experience was as expected. Personnal was polite and trailer have done the job.

JEAN-BENOIT C. 
Rating:
5.0

la personne responsable tres bon acceuil tres bien renseigne et repondu a toutes nos questions bravo je vais recommandé cet endroit merci

DOMINICK R. 
Rating:
4.0

Je me suis fait expliquer au début de la location que le niveau d'essence était supposé être au 3/4 et il ne l'était pas. J'ai essayé de remplir le document de départ sur internet à 2 reprise et ça a terminé en marquant erreur. J'ai rapporté le véhicule avec le même niveau d'essence à la fin de la journée et je me suis fait charger 37$ de frais. J'aimerais être contacté pour cette erreur. Merci 819-620-8889 Michaël Fortin

Michael F. 
Rating:
5.0

Customer did not leave a comment.

YVES D. 
Rating:
5.0

Everything over all was excellent. I wouldn't ask for anything to be improved

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Felix V. 
Rating:
4.0

It was closed so just dropped off.

pj C. 
Rating:
5.0

Customer did not leave a comment.

HELMI G. 
Rating:
4.0

Customer did not leave a comment.

LINSON L. 
Rating:
5.0

Customer did not leave a comment.

Vignesh D. 
Rating:
5.0

Customer did not leave a comment.

Jean-François C. 
Rating:
4.0

Customer did not leave a comment.

STEVE H. 
Rating:
5.0

service excellent et courtois. tres satisfaite, merci.

ROLAND L. 
Rating:
1.0

Customer did not leave a comment.

JOSEE T. 
Rating:
5.0

Customer did not leave a comment.

YAN D. 
Rating:
5.0

Customer did not leave a comment.

MEHDI C. 
Rating:
3.0

The truck was very dirty and dusty. It needed a good cleaning.

Marick T. 
Rating:
1.0

Rental location is ok. It's the APPS that doesn't work for self service!!! Complaint #3210782 and didn't receive any confirmation, email or whatever like it was supposed to... CASE : Should be runing the truck at 6h30 am. Apps didn't work (tested on 3 phones). Computer website didn't work. (the Connexion button didn't work, so I couldn't connect and have a code to open de self service box. Need to wait till 8h30 for the store to open. Had to cancel a few things, loose many helpers, pay extra at a store because I was late at night... All my day was scrap because of this). I want a refound for trouble.

Rémi L. 
Rating:
3.0

When I arrived at 8:05 a.m. to pick up the truck I proceeded to complete the online procedures. When I arrived at the part for filling in the odometer and fuel gauge readings the website inexplicably went to a "Something has happened" error message. Subsequently there was no way to complete the process. I took a photo of the dash and left with the truck. When I tried to return the truck I was unable to complete the process. The problem came when trying to enter the odometer reading...received a warning about possible extra mileage charges. My assumption is because there was nothing to compare the reading to since I was unable to complete the pickup process. At this point in time there was nobody on-site with whom I could talk with about this. I called U-Haul and the wait time was estimated at 10-15 minutes, during this time an employee of the location showed up. I explained to her what had happened in the morning and the difficulty I was having returning the vehicle. She was kind enough to allow me to simply leave the truck and not to worry about extra charges. She thought the problem might have something to do with entering the metric odometer reading (KM) instead of miles, though I somewhat doubt that was the problem.

Richard T. 
Rating:
5.0

Système internet efficace pour location Directives claires Communication avec le personnel aux stations départ et arrivée courtois et poli

Réjean G. 
Rating:
5.0

drop off was awesome and convenient.

Andres M. 
Rating:
3.0

Customer did not leave a comment.

Sami N. 
Rating:
4.0

truck was dirty, but operate very well

Patrice L. 
Rating:
4.0

Customer did not leave a comment.

Steve D. 
Rating:
5.0

Customer did not leave a comment.

Frederick D. 
Rating:
5.0

Le personnel de Tapis Denis Préfontaine : très courtois et efficace. C'est maintenant à cet endroit que je vais louer la prochaine fois

Alain G. 
Rating:
3.0

J'ai fait le Check out en ligne. Tout s'est bien passé.

Laurence R. 
Rating:
5.0

Customer did not leave a comment.

Stephane C. 
Rating:
3.0

Customer did not leave a comment.

Mathieu N. 
Rating:
5.0

Customer did not leave a comment.

alex G. 
Rating:
5.0

Excellent!

Mario C. 
Rating:
1.0

Le service des camions était très mauvais, au moment de l'ouverture de la porte arrière, il ne fonctionnait pas et il était cassé. Je ne le recommanderais pas, j'ai été très déçu du service.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

dominick B. 
Rating:
5.0

Absolument rien à dire pour améliorer! Tout était vraiment parfait!!!

Hugues S. 
Rating:
4.0

I chose the 24/7 pick up option. I arrived at 7h30 to pick it up, I followed the instructions on my mobile app & it was saying that I had to wait until the store was open (9am) since I chose the Hand Delivery option. I lost 1h30. I even called Uhaul the night before to make sure everything was in order.

MARC ANTOINE B. 
Rating:
5.0

Le camion était très bon mais les freins ont dû être entretenus

Husam A. 
Rating:
3.0

Il y avait des déchets restants sous les sièges. On n'a pas spécifié que le no de téléphone doit obligatoirement être un cellulaire afin de pouvoir se connecter à UHaul pour un retour en dehors des heures d'affaires.

benjamin P. 
Rating:
5.0

Customer did not leave a comment.

Francois L. 
Rating:
5.0

Customer did not leave a comment.

Mahdi A. 
Rating:
5.0

Customer did not leave a comment.

Mario H. 
Rating:
3.0

Customer did not leave a comment.

Valérie A. 
Rating:
2.0

The truck wasn't cleaned when we got it. The rented blankets were not folded. When we brought the truck back, we folded the blankets and swept the cabin's floor as there was a poster saying we would get $25 off if it was done and we were still charged full price.

David C. 
Rating:
5.0

Customer did not leave a comment.

JOAO PAULO D. 
Rating:
5.0

Très bon service!

ERIC L. 
Rating:
5.0

Super thanks !

robert G. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
5.0

Customer did not leave a comment.

René L. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
3.0

Avant de nous présenter, nous avons fait le plein d'essence pour ramener le réservoir au même niveau que ce qu'il était lorsque nous en avons pris possession. Comme le réservoir était un peu plus au dessus du quart le matin, la responsable a ajouté des frais de 9.34 $ parce que, selon elle, le réservoir était en deçà de ce qu'il était lors de la prise de possession. Le montant facturé était nettement exagéré et le fait de nous remettre un camion pratiquement vide d'essence contribue à surfacturer les clients. Je suis très déçu de mon expérience hier.

Janick A. 
No reviews have been submitted for this location.

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