Customer Reviews for Tatmans Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Tatmans Towing

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Jerald D.
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The trailer was easy to find and the people were courteous and helpful.

Charles D.
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Let people know that your posted speed limit signs are JUST a suggestion.

Alberto J.
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Customer did not leave a comment.

Anthony D.
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The time needed to wait for the mobile process to be approved is a bit long.

Ricky S.
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Customer did not leave a comment.

James H.
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This location was not ready for me when I arrived. They did not have the correct location for drop-off in their system and when I told them where I was planning to drop off the trailer, they said that I would be able to do this. What they did not mention is that the Danville, Ca location (which is on my receipt) does not accept the trailer that I had rented. This caused difficulties with dropping off the trailer and was very aggravating. Next, I had asked for 1 set of furniture pads. They thought I had ordered 2 sets. I corrected them and they told me they would make the correction. My receipt still said they gave me me 2 sets and the 1 set I did receive had bits of dried leaves on them. Then it was time to go out to the trailer. As I was backing my truck up to the trailer, I saw the employee pull wet blankets and towels from the trailer. I went back to inspect the trailer myself and it was wet, dirty and had a foul odor of mildew and mold. The employee said I should “let it air out for the day”. The problem was that I was picking this moving trailer up in the morning because I needed to load it that morning to begin my move. I told the employee that I needed to load the trailer that morning and she was unmoved and offered no apology or suggestions. I had to wipe down the entire trailer with Clorox spray and line the trailer with dryer sheets before I felt comfortable loading my belongings.

Daniel D.
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Customer did not leave a comment.

Kelly C.
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Benjamin S.
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Upon dropping off the trailer, I called Tatman's to let them know I was dropping off a uhaul trailer at their location. They didn't know anything about it and acted as if I was doing something wrong or stealing something by bringing it back. It was almost a bother I felt that I even called. I don't know if it was lack of communication between employees at Tatman's or lack of communication between Tatman's and Uhaul, but it was an all around bad experience from pick up to dropping it off.

Patrick H.
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Customer did not leave a comment.

Kurt L.
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Jim H.
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Very friendly and helpful. I will always use this location when I rent from U haul

David B.
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The woman who checked me in did NOT inspect the vehicle with me for damages.

Jessica P.
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Customer did not leave a comment.

Beverley C.
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Knew exactly who I was and greeted me by name.

scot H.
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The personnel were friendly professional, the truck was perfect. They gave a little discount for veterans like myself, which I appreciate. They will have my business in the future

Mindy R.
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we dropped in the after hours

Melissa G.
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Customer did not leave a comment.

Paulo M.
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ALBERTO J.
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Excellent customer service.

Jeff V.
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Customer did not leave a comment.

Mike C.
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When I dropped off the truck I went two miles over estimated miles. My initial quoted charge that would’ve been submitted had I not said anything was double my total estimate. Luckily I had my paperwork on hand. After about a half hour the price went from double, down to $19 over the estimate Because I was being charged for moving blankets that I did not use From inside the truck. The guy from the company could not leave the office to verify that I had not used the blankets that were affixed inside the truck or get the mileage or count the blankets that I did rent and use. Finally the U-Haul representative called the company (tow truck company) back and they were working on resolving it to get the price up to the $1.58 extra for the 2 miles over the estimate rather than double the entire payment. Needless to say after a long night of moving that the return process was very frustrating. Other than the return process everything went smoothly.

ALBERTO J.
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Everything was perfect.

linda H.
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I was supposed to get a truck feom the philo road, urbana location at 7am. I sat there in my car waiting for someone to arrive and open so i could be on my way. Needless to say we were late after having to go across town for a truck and aome of our help left.

Kevin R.
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Customer did not leave a comment.

ALBERTO J.
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All the process was quick and people were very friendly.

TIM N.
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Could not have asked for a better experience. The truck was clean and in like new condition. Will definitely rent again.

Robert S.
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I reserved an appliance dolly and it was not on the truck. I was directed to go to another unable location to get one. I did not have time for that. I also reserved and was charged for 36 furniture pads, but there were only 4 on the truck. I demand that my bank account be credited for the $60 I paid for a service I did not receive! I will never do business with Tatman's Towing again. There's always some issue. Pay me my money!!!

Amanda B.
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I used the 24 hour drop off, so I dropped off on a Sunday and did not enter the facility- therefore, I don't have much to say about it! It was convenient!

Marie G.
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Customer did not leave a comment.

JOHN I.
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No issues with this location. Everything went as planned.

vicky S.
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Personnel at this location were very efficient, helpful and friendly. Keep up the good work.

Steven H.
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Customer did not leave a comment.

Angela C.
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Old uhaul it felt like no shocks

Ramono H.
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Customer did not leave a comment.

Jim H.
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This Facility is Awesome! April knows what she is doing and is super friendly.

joseph R.
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Customer did not leave a comment.

elizabeth H.
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Tuck had bad brakes. Tatmans couldn't do anything. No one returned my calls. Uhaul roadside assistance was a joke. We had to drive it anyway and pay full price or run the risk of them taking more money from my account.

Julie M.
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I'm almost certain the employee's name was Alice (definitely a name starting with the letter A) was great. Very personable with excellent customer service.

George B.
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Returned on a Sunday. Didn't have contact with any employees.

austin W.
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Customer did not leave a comment.

Linda K.
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I had a very positive visit with the renting of the truck! Thanks so much!

Shanelle T.
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ANDREW T.
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James W.
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Sarah S.
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Justin R.
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Shawnda F.
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The employee onsite didn't seem to know the process for renting out or dropping off the truck. Made for a long and confusing process

Johnathan C.
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Customer did not leave a comment.

Doug D.
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Nancy M.
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Michael P.
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jack B.
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Matt W.
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First time driving a truck, it was so easy! Staff was very helpful.

Sharron C.
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I canceled my reservation, because Mr. Kelly Bohlen was rude in my intereactions with him. In asking why I had to pick up the equipment in 2 different locations instead of one, he said he couldnt' help me out and that 'most people are happy to have our truck even if doing this'. I don't have the time to coordinate equipment instead of UHaul doing this on moving day.

Kelly M.
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Customer did not leave a comment.

Christine J.
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This is my favorite uhaul pickup in town. I rent a uhaul truck or trailer about 4 times a year and the Tatman's Towing location is vastly superior to the main uhaul location on University Ave (which is terrible) in terms of customer service. They're efficient and friendly.

Susie K.
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Customer did not leave a comment.

Lee W.
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John W.
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lenhardt O.
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Lucas S.
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celeste S.
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The personnel at the Perkins address were friendly and went out of their way to make the return of the trailer easy.

Paul D.
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Customer did not leave a comment.

Therese C.
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Dina I.
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Amu O.
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Bill M.
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They were great people and very helpful

cisco T.
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Chuck S.
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Norma N.
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Yuriy K.
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Jacqueline B.
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This site did not offer other moving necessities like an appliance dolly, boxes, blanket pads ect. Had to make a separate stop to get the extras needed. Main reason not to recommend to others when another location had all needed.

Ron M.
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Customer did not leave a comment.

Les E.
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Schedule pickup before noon on Saturday. They close at noon so if you're not there early you're not going to be able to get the equipment.

David T.
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Customer did not leave a comment.

Rosalie B.
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Keith B.
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a more prompt check in. Check in took too long due to computer issues.

Ernest J.
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Would like to see trailers with ramp rear doors.

Dolores P.
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Friendly and helpful

Cynthia P.
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Customer did not leave a comment.

RAVI KANTH M.
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Customer did not leave a comment.

Stephen D.
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Usual directed me 15 miles away to a location which did not carry pads and dollies. I then had to go another 2 miles to a main Uhaul location to pick up pads and dollies. This took an hour because the Uhaul computer system was down and a long line developed (Champaign).

Bruce J.
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Customer did not leave a comment.

jon P.
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Michael R.
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TAMY G.
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Laticia M.
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Andrew D.
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Woman working on weekends does not know policy nor good customer service. We chose this location over the main Champaign location because last time we needed to go back because they claimed we did not fill the tank -- and the same thing happened here. The woman asked us to fill our tank again, causing gas to spill onto the ground BECAUSE THE TANK WAS FULL. Very discouraging experience, we will not be going back to this location.

Michael S.
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Very good and friendly service. Thank you.

KASHANNA M.
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Customer did not leave a comment.

CHESTER B.
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Customer did not leave a comment.

ROSEMARIE L.
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The truck wouldn't start when I got it, but I assumed I did something wrong. Later, when I needed to stop to load up, put gas, unload, or stop for a break the truck wouldn't start for a good 10-20 minutes. I kept trying roadside and never could get thru. I am not sure if I want to rent a UHaul ever again.

JOHN K.
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Customer did not leave a comment.

NATHAN O.
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SEBASTIAN F.
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PERCY M.
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NORMA M.
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Easy and friendly return!

STEWART R.
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Customer did not leave a comment.

GREG D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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