Customer Reviews for Taylor Auto Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Taylor Auto Parts

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thomas C. on

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received no help from employees and equipment was in poor condition. initially made the reservation in columbus MS weeks prior. the day before my reservation i was told they did not have an auto transport for me and i would have to drive to vernon. very poor service overall and i will not be using u-haul in the future had no problems with the shalimar location.

joe R. on

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rented trailer with 26 foot truck was just given the keys and told where the truck and trailer was. Had to hook up trailer by myself, he didn't want to come out and look at damage on truck before I left. He did how every explain the little x's on the areas I was looking at

banks H. on

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Charmagne H. on

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store wasn’t up kept and rude customer service

barbara F. on

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William S. on

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Terry W. on

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Travis H. on

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Kevin T. on

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Have the equipment at the location at which you rented it. Don’t like going on a goose chase to find what I need.

Chanda W. on

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The workers were very rude.

Carol B. on

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This rental experience was terrible. When I made the reservation, I picked the truck size we needed and the reservation said I could pick it up at Guin, which was only 10 minutes from Winfield. Great! I then received my confirmation which said I had to pick the truck up in Vernon. Keep in mind no one ever notified me of this change and if I had not read the confirmation carefully, I would not have known. Vernon is approximately 30 miles from the moving location. I called customer service about this thinking it was a mix up. The person at customer service said that was the closest place that had the size truck I needed. I asked if it could be delivered to the Guin location and she informed me, "That is not how we do things". When I arrive at Taylor Auto, in Vernon, to pick up the truck, it took the employee thirty minutes to complete whatever he had to put into the computer system. He asked about the appliance dolly I had reserved. I told yes, I reserved an appliance dolly. He then informs that he did not have one. I explained it was supposed to be reserved and he said "well, I don't have one, you can take that regular dolly over there or you can check with other U-Haul places to see if they have one. As anyone who has ever moved knows, moving day is not the day to try to round up equipment that was supposed to be reserved. The employer at Taylor Auto then could not find the location in the computer that is on my reservation to return the truck, so he changes it. He obviously did not know how to use the computer system, or he would have been able to find the return location that was on my reservation. The next problem was when we got in the truck to drive it, one tire rem was bent, the truck itself did not sit on the frame correctly. It looked like the truck was being driven side ways down the road. My father, who drove the truck, is a retired professional truck driver. If not for his experience, there is no way this truck could have been driving the six hours to Loxley, Alabama. That truck needs to be serviced or junked. The next problem came when the helpers we reserved to load the truck did not show up. I spoke with Lonnie from Professional Moving multiple times before moving day. That morning about 9:00 a.m. Lonnie called to say they would have to put off the moving time from 10:00 a.m. to 1:00 p.m. because of thunderstorms. I told him it was raining but no thunder. He said he would start the guys my way, and then see how the weather was when they arrived. At 10:30, I called him back to tell him the workers had never arrived. He said he would call them to see where they were. He never called back, and in fact when I tried to call him back he would never answer the phone. I contacted U-Haul Customer Service about the problem. She tried to call him also, but he would not answer the phone for her either. She then found another moving company that had workers available. They had to come out of Birmingham so she told me it would be approximately an

William K. on

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Jim A. on

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Great help

Jake E. on

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John H. on

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Jay L. on

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The location was not Columbus, MS as promised. Quite a bit out of the way. No pads or boxes were available.

DOUGLAS V. on

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Make sure the truck battery is charged and that there is not a faulty battery when you come to pick up the truck

April H. on

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Very rude and condescending. Did not give refund and did not care to provide customer service. Had to contact regional manager in Bessemer AL to get situation handled.

Valerie H. on

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I was charged for 4 days of rental, when I only had the truck 3. I was over charged on mileage and was charged for extra miles. When I contacted Uhaul they did nothing to rectify this situation.

Jeff P. on

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PAUL P. on

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Location never offered any assistance to hook up trailer. He said, “I am in here (the store) if you need me.”

shelia B. on

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MARGARET S. on

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The guy that runs this U-Haul outlet is a jerk and not to mention rude as hell!! I could say awhole lot more, but trust me, this creep should not be in the retail business, not even auto parts in a sleepy little town. Do yourself a favor and go someplace else!!!

JIM A. on

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Very helpful

lori S. on

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Very helpful and knowlegable about our contract and gave us quick and friendly service. Very pleased with the service we received.

James K. on

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Great place to drop off and close to destination.

Farris R. on

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Sage C. on

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Don M. on

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It was very difficult attaching trailer to my vehicle since there is no jack on the trailer. I can't understand why U-haul would not have tongue jacks. 6x12 is heavy!

Robin S. on

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Holly C. on

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Eliasar A. on

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Lynn G. on

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The 15 foot truck I reserved 2 weeks ahead of time was not there like I was told it would be. Uhaul switched my reservation to a 36 foot truck in another town. Had to settle for a 10 foot truck at the original pickup site. I will never use U haul again.

Morgan H. on

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DAVE R. on

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Ronald S. on

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Be sure the vehicle is thoroughly clean before rental. The 17' was distinctly filthy with dirt and stains.

Anthony E. on

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Christina B. on

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I had to disconnect the car dolley myself after moving all by myself... not friendly at all..

Brian I. on

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The agent is not ver friendly or helpful. I rented a dolly, but location didn't have one.

Dallas B. on

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LEE WAYNE B. on

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dale C. on

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Nothing. Just maintain a stock of equipment at this location. Thanks

cynthia C. on

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NANCY P. on

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DAVID L. on

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He didn't have the handtruck or the blankets we needed and the blankets were not even on his order, but that was Uhaul's fault. Had to go the hext day to get blankets from another Uhaul dealer and never did find an appliance handtruck.

JEWEL M. on

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Very nice person at this location.

ELIZABETH H. on

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ROBERT A. on

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The pick-up and drop off locations were fine. My only complaint was/is with the communications from the national system. Bob Altman Columbus, MS

MARSHA G. on

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CHRISTOPHER W. on

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Need better coordination between u haul sheduling and local offices. I originally scheduled a pickup in Tuscaloosa, AL. Ariving driving an hour to get there, I find out the trailer is not scheduled to be dropped off for another 3 hours. The staff at the location were nice, but u haul should not have allowed me to schedule that pickup time.

valerie S. on

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This guy at this uhaul location in vernon al was racist, he called me a n*****, and told me that he was not responsible to help un load the trailor, and this was the wrong trailor,I asked him to contact the vernon al police because he was very mean, but he refused to call for he, the guy at the vernon al location also told me that the uhaul store at his location was not important to him because he didn't make much money doing it! He refused to help me in any form or fashioned! He was rude and mean! I will never go to that place again, and i will consult an Attorney about him using racist language

tracy M. on

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Great customer service !!!!!

SHAWN R. on

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Cheaper rates

JONATHAN W. on

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Alan R. on

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CHRIS S. on

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Ronald W. on

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Timothy S. on

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Truck needs maintenance, wipers are terrible and the headlights are crossed and very dim. I had to drive very slow because I could not see, costing me an extra day charges !!!

MERIDITH P. on

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The man that helped us was not very friendly, but otherwise it went smoothly.

JAMES R. on

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Gary H. on

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Had to travel 50 miles from original pick up point because of a mistake made by UHaul rep. I had no choice, I had to get the trailer. Called the UHaul rep at new pick up location said had it and ready to go. Once I got there, trailer had a flat when I arrived to pick it up. Had to wait an hour to get flat fixed. Was not satisfied at all with my UHaul experience.

CURTIS G. on

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Charlene T. on

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LES B. on

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DONALD W. on

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Neil C. on

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The overall experience was very bad. The original location I was directed to was not the right pick up location. Neither location had the right trailer (5X9) and I came to find out that there was not one of these trailers anywhere in the city of Columbus. I had to drive from Columbus MS to Vernon, AL to get the trailer. It was a goat rope all morning and you need to do something to know where your trailers are and when they are available. BAD, BAD experience.

Jana H. on

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Man running the place was a rude ass.

JACQUELINE L. on

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Well when a customer reserves a uhaul in Starkville Mississippi they should not get booked for a uhaul an hour away in Vernon Alabama without being notified until the last minute. It was very unconveniet and very poorly handled.

ROBERT T. on

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JAMES R. on

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lydia G. on

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Mr. Taylor was not professional. He did not help me with my car dolly, said he didn't know how to use it. He said I was on my own. He left me, he went back inside the building.

Lilly C. on

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need to check fuel gauges in vehicles// i put in $30 worth of fuel in the vehicle before i turned it in// i turned the vehicle in after closing hours of the business that had the drop box// i double checked the fuel gauge to make sure i had it on exactly the point that i received it prior that day which was exactly 1 tick mark above 1/2 tank// it was correct// the next day i went to get my deposit back and i was informed that i did not have enough fuel and he handed the key back to me to get the fuel or it will take $50 from my deposit// as i got back into the vehicle the gauge read exactly where it was needed to be// i went and put $20 into the tank and the gauge read nearly 3/4 tank afterwards// so i think i got screwed out of an extra $20 or the guy was too blind// i chose not to argue with the man because i wanted my money back asap// he told me that this happens all the time// so something needs to be fixed// i ended up spending $50 in fuel to go 49 miles// // here gas is $3.47 gal and i know if your truck gets 8 miles a gallon i would only have to put in $28.56// to be honest i will not be getting another uhaul if i need to move anything// i will not put in any more fuel than what i used in the vehicle// i fulfilled my contract to pay for the rental and return of the fuel// The service location where i picked up the vehicle was excellent, but the person at location that i dropped it off made me feel like i had to squeeze my last dime to get a majority of my deposit back// even tho its only $20, its $20 that i didnt have to take out of my deposit to keep from having to pay $50// i would like to see my $20 back but i know the company is too rich to give it back because what can i do over $20 but let you take it? it will cost me more than that to hire a lawyer and if this happens to a thousand customers a month then thats $20,000 worth of fuel that you guys get// so please if you do look into this issue then i want to see some feedback// other than that im not going to rent anything else from uhaul or recommend anyone to uhaul// The person who i turned the uhaul in needs to be investigated or there is some jacked up policy that he has to abide to receive any payment for his service

James C. on

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GEORGE P. on

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All was good!

jim R. on

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The merchant has a kind and concerned attitude.

JIM R. on

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Mr. Taylor was concerned that all things go well and was very cooperative in setting up the service.

KEITH P. on

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WAYNE R. on

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FULLER K. on

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tameka P. on

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This locatioin dictated that our truck had a full tank of gas in realaity the truck was half full you could suggest a gate fence to not lose gas or locking gas caps.

KEITH H. on

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PHILLIP G. on

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I rented a 5x8 box trailer and was very happy with it. One comment, I think there should be a way to secure the trailer to the ball hook-up on the truck. I spent one night in a hotel on the road coming back home. I rigged a way to lock it with a chain and locks but think it would be better business for UHaul to install a lock device on the trailer tongue. I would be happy to discuss.

BETTY C. on

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STEPHEN B. on

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clean,maintain equipment

DANA J. on

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JACK A. on

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