Rude, abrupt, difficult to contact, very few opening hours to communicate, but uhaul online services were even worse. And getting to talk with an agent, was impossible after many tries and 2 hpur telephone wait. Call back didn't work, was just another bot that announced another 52 minute wait. I just wanted to communicate that I wanted the van for 2 extra days to unload.Gordon M.
Customer Reviews for Taylor Rental Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Dale T.
No improvement. Customer service was great.JOSHUA C.
Store manager Doug is great! Available, responsive and professional. Will rent there again.David M.
The U-Haul I had had weather stripping( the black stuff in between door and windows, falling apart...so the drive was extremely noisy and had wind buffeting me the entire timeFrederick H.
Customer did not leave a comment.Roosevelt N.
Customer did not leave a comment.DAVID A P.
Customer did not leave a comment.brian B.
I reserved equipment 3 weeks in advance only for your company to cancle on me 2 days prior to my move due to the lack of equipment. Because of your very unprofessional actions it caused my move cost to increase $1200.00.William P.
Customer did not leave a comment.Christopher T.
Service was outstanding! Friendly, factual and timely. Excellent customer service. I will always rent from Taylor Rental in South Corning.LELANDAQ C.
Customer did not leave a comment.Nancy A.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.Mihkelle C.
Good overall experience, However, the print on my emailed receipt for my drop off was a JPG that was so tiny that I cannot read it or enlarge it PEASE SEND ME A NEW RECEIPT THAT CAN BE READ.!!Larry S.
Doing great job, look forward in doing more business in future.Charles C.
Doug took great care of us, always pleasant and helpfulRick M.
The gentleman that assisted us at Taylor rental was amazing he helped us efficiently polite courteous and with such rePong T.
Customer did not leave a comment.paul B.
It was welcoming and very helpful.Teena B.
Customer did not leave a comment.Elizabeth F.
Customer did not leave a comment.Charles H.
The floor of the trailer was kind of muddy. It could have used a good sweep or mop. Besides that it wasn't bad.Josiah P.
Customer did not leave a comment.David E.
Doug was the best! very easy to deal with and made a stressful experience very worthwhile!Matthew J.
Customer did not leave a comment.Nick C.
Customer did not leave a comment.Arnette B.
The man who rented the truck to me very nice. I will use this place again if needed.Becky B.
Customer did not leave a comment.Rachelle Aisha A.
Customer did not leave a comment.Terrie B.
Best experience I've ever had!!Tina E.
Customer did not leave a comment.ALAN B.
I was very pleased from the inquiring phone call I made-to dropping the uhaul off after using it. What could you improve on for the next customer? Maybe offer the rental for free. I just don't have anything negative to say.Evette D.
Great customer service!Rick O.
Nothing. The man that I talked and met with when renting the U-haul was great. Very nice, friendly, informative, helpful, and even gave me helpful advice when I was stressed about moving. He really was a pleasure to meet and made the process very easy. Customer service like that is hard to come by nowadays.Jessica H.
Customer did not leave a comment.Thomas R.
Ordered the truck but it was available in a different location. This made me spent almost double the amount of money for milage than I would have. And I didn't get a notification that it was in a different location until the day before.Brent H.
The gentleman that helped me was very nice and friendly.Kayla D.
Customer did not leave a comment.johnney J.
Customer did not leave a comment.Bruce M.
It was raining when we moved and there was a leak in this truck that got some of our stuff wet. We are waiting a few days to plug in two tvs out of caution due to blanket covering tvs was wet.Arthur B.
Fast friendly serviceConnie F.
The man that was working Saturday AM was wonderful! He took his time and explained everything and answered all my questions.Mauren T.
The man at the rental store was super nice! Had a great conversation with him. Great guy!Seth C.
Customer did not leave a comment.David B.
Once again Doug is the BOMB....but you might want to update your computer systems so its not so frustrating for the customer as well as Doug and so the transactions can be expedited more accurately and quickly ðŸ¤¬ thank you!!Allen P.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.Rhonda M.
Doug Rocks!!Allen P.
Customer did not leave a comment.Raymond D.
The gentleman who waited on me, Doug, was great! He was polite, prompt, and eager to help. He answered the questions that I had and offered tips about the truck.. Just really good customer service. I hope all of your employees are like him.Mark W.
I had originally stopped at U haul on the miracle mike in Elmira NY. They did not have what I needed but the jumped right on the computer and found me a trailer. Customer service at both locations were second to none. I will highly recommend both dealers.Robert B.
Customer did not leave a comment.AMEL D.
Please make sure to tell the guy at the south Corning location that he is a pleasure to do business withMiranda K.
Customer did not leave a comment.joe E.