very helpful in every wayjimmy C.
Customer Reviews for Taylors Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Phil M.
Need more car as 2 days in a row on the weekend it was only 1 person working the counterVENITA MARIE M.
Friendly. Timely.VENITA MARIE M.
Taylor's was easy, helpful and on time!Joshua D.
Customer did not leave a comment.Roy C.
Customer did not leave a comment.Narayan S.
Customer did not leave a comment.Alexia H.
Customer did not leave a comment.Yvonne B.
needed a bigger truckOPEY C.
Customer did not leave a comment.Jessica W.
I reserved a dolly. I checked the truck before leaving and saw there was no dolly. I asked the employee and he said that he hasn't had a dolly since before Thanksgiving and "they know that". They as in U-Haul. He said he took it off my reservation since it wasn't available. I wasn't NOT informed of this at any point. I had to discover it and question it at pick up. Also, the truck was free of any personal belongings, but not "clean" by any means.Kristen B.
Customer did not leave a comment.Walter M.
Great serviceEdward A.
Customer did not leave a comment.PATRICIO L.
The gentleman does not hitch the auto transport to the vehicle so I had to go to 1700 Box road Columbus GA to get it connected which was a great above and beyond experience with Ryan Mobley.KISHA F.
Mr.Don was very helpful and kind! I'll go to him from now on!LAURA K.
Customer did not leave a comment.Maria M.
Customer service was great. Check in was easy as was checking out. Would certainly rent from this location again.ROSEMARY A.
Customer did not leave a comment.DARRISH B.
Customer did not leave a comment.Issiah B.
Mr. Taylor was very personable. Easy to talk to and we talked about a lot of different things which added to the pleasant experience. I would highly recommend his services.ARTHUR M.
I have no trouble backing into the parking lot from the street with a trailer, but some might.James G.
Customer did not leave a comment.TONCY L.
Customer did not leave a comment.LAQUINTIN C.
Customer did not leave a comment.MITCHELL H.
Customer did not leave a comment.GLOVER G.
Customer did not leave a comment.Glenn S.
Customer did not leave a comment.Robert H.
First he had a sign on his desk that read any unattended children will be sold as slaves. Secondly he over charged my card twice. Then today 10/10/2020 charged it again for 44 dollars??? I got a email saying it was only 37 dollars. At this point I really would like my money back. And he makes uhaul look bad. I only rent from you guys. This was the worst experience ever. Sorrylakeisha T.
I rented from this facility because they were supposed to be open during pickup. Not only were they not open when they were supposed to be we left three messages asking for assistance and NEVER received a call back. Your online checkout was having trouble pinging our location so it took 45 minutes to get our truck. And the wait time for the customer service line was over 20 minutes. We will never rent another truck from Uhaul again. It was one of the most stressful moves. And you guys called our additional contact person to ensure the truck was delivered back on time even though we returned it TWO HOURS EARLY.Justin R.
Customer did not leave a comment.IRVING P.
Customer did not leave a comment.Kristen U.
Customer did not leave a comment.Jeremy B.
Customer did not leave a comment.Scott P.
Drove by 3 different U-Haul locations to reach drop off pointjohnny B.
the truck was clean other than cigarette ashes on the floor..Ferdinard C.
Customer did not leave a comment.LANE J.
Very friendly and helpful. Will return to this location if ever needed.Jeffrey C.
Customer did not leave a comment.JOE B.
Nice man and very courteous.Kimberly M.
So the one thing I thought was weird and a bit inconvenient was the gas in the vehicle was at half a tank forcing me to go fill up prior to leaving on my move. I've never rented a vehicle without it being full of fuel. Additionally we had a big move. The 26 foot truck while was a V10 had substantially less power than required to move efficiently and really there needs to be a diesel option.Richard V.
Customer did not leave a comment.Matthew H.
Mr Taylor was very nice and helpful!Tommy T.
Customer did not leave a comment.Julio A.
Customer did not leave a comment.William H.
Customer did not leave a comment.Cynthia M.
Customer did not leave a comment.kandy P.
Customer did not leave a comment.Ramona B.
Customer did not leave a comment.GLORIA H.
My only negative comment is that they do not participate in the month free storage with a one way trailer rental. We chose this storage location from the uhaul web site because of this offer.Douglas M. | Overall Experience
Customer did not leave a comment.Trey B.
The drop off location does not participate in the free month rental for the storage unit. He did offer a free month if I paid for a month.Douglas M.
Customer did not leave a comment.LANE J.
Call ahead. ....before you go. ......LUIS A.
Customer did not leave a comment.Charles H.
Don't overcharge a customer when they are already dealing with a unexpected break down and have to pay to get there vehicle fixedADAM B.
Customer did not leave a comment.samantha D.
Very happy with service and equipment!Bobby P.
Customer did not leave a comment.Audrey B.
Excellent service and very professional crewandrew B.
Not a safe area but we did not have any trouble and it was easy to get to but just not good area of town. We were promised a truck in Phenix City but this location was given to us on the morning of the pickup.Grady S.
Customer did not leave a comment.Alan A.
Customer did not leave a comment.CHRISTOPHER W.
Customer did not leave a comment.glennis W.
Customer did not leave a comment.Debbie C.
Customer did not leave a comment.William M.
We were able to pick up the trailer with out any issues. It was easy and conveniant.Daniel A.
I was very impressed with the 3 guys. They worked carefully and steadily. They were kind and respectful. My parents plan to use them in their upcoming move, just waiting for their house to sell.CHERI C.
Customer did not leave a comment.Michael P.
clean trucks on the outside also.Eddie O.
As nice as the gentleman was at Taylors, I think that next time I will not use a 3rd party contractor and deal directly with a Uhaul center to avoid confusion on both ends with pick up and drop off.Maxine H.
Customer did not leave a comment.Nathan M.
Customer did not leave a comment.edward D.
Engine coolant caution light lighted so I had to purchase a bottle of coolant. Coolant reservoir level was low and should have been filled prior to renting the truck. Caused me time and worry.james H.
Customer did not leave a comment.Jim B.
Customer did not leave a comment.George L.
The attending person was very nice.Diane H.
Customer did not leave a comment.DON T.
Customer did not leave a comment.don T.
The pickup location was 20 miles from the one booked on internetPaul Z.
Thanks for the great experience.Alfonzo P.
Customer did not leave a comment.Robert S.
Make no changes. I received and enjoyed excellent customer service!JArthur G.
Customer did not leave a comment.ronny B.
Awesome service!!!!!# He made my move sooooo easy! !!!tezaree P.
Customer did not leave a comment.Patricia M.
Customer did not leave a comment.steve F.
friendly an very helpful in every way.don T.
Mr.Don was wondeful to work withrhonda G.
Customer did not leave a comment.shannon M.
Very helpful.terry K.
Customer did not leave a comment.laura F.
Customer did not leave a comment.Ralph N.