Customer Reviews for TCB Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TCB Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Gabriel R.
Rating:

Customer did not leave a comment.

NANCY E. | Overall Experience |
Rating:

I was there quite often to attend to storage needs!! It was always well maintained and staff was the BEST. I will recommend TCB to anyone I know that needs a dependable, secure, honest need for storage.

VALDEMAR S.
Rating:

Customer did not leave a comment.

Valdemar S.
Rating:

Customer did not leave a comment.

Maria C.
Rating:

Fast and friendly service. Helped me without a hesitation to get me going.

Gustavo G.
Rating:

This is my second rental this month no problems with the facility but major issues with Uhaul website took an hour to complete the rental and both times unable to complete self return even with help from uhaul trying to do a live return. Both times unsuccessful and opted to pay the penalty fee. Big waste of time. Another thing what is the point of taking all the time using the online process just to get asked an other thirty minutes of questions when you pick up the truck?

Brenda S.
Rating:

Customer did not leave a comment.

CYNTHIA V.
Rating:

I rented the uhaul and returned it, but left a bag of electronic chargers in the vehicle. When I noticed them missing, the uhaul location was closed, but I called back the next day, and was told the vehicle had been rented and not returned to this location, and anything in the vehicle would have been held if it was in view. The item had been placed in the dash, directly below the cupholders, in a black mesh bag, so it was not hidden. I understand that I missed it when I returned the vehicle, but I do not think that the uhaul vehicle was checked completely before being rented out to the next person, or they would have come across the bag. I was given the number to the Ingleside location where the truck was returned by the customer. I did call and was told that they located the bag, but asked the renter if it belonged to him, and the renter took it. They did not offer to call the renter of the vehicle and ask that they return the bag and contents, being that it was not theirs, and at the same time I did not ask for that information due to privacy and safety purposes. Please have a more thorough check of the vehicles. While I understand that it is the customer responsibility for their items, a thorough check of the truck before renting would have yielded the items as well.

Jaime B.
Rating:

Customer did not leave a comment.

Jaime B.
Rating:

Customer did not leave a comment.

ENRIQUE G.
Rating:

We rented a 26' truck and when we went to pick it up it had a blown tire and we were asked to call U-haul and wait for another truck to arrive. We had no time to waste since we were traveling from Kingsville to San Antonio. We were given another truck and it sounded horrible. We were worried it would break down on us.

Jose R.
Rating:

Customer did not leave a comment.

Andres H.
Rating:

Customer did not leave a comment.

Chris K.
Rating:

My only experience here has been two after hours drop-offs of 26 foot trucks. The self process with the android app for an after hours drop off is sort of cumbersome, and the parking here isn't the easiest to figure out. There's typically quite a few trucks here, all parked out front in front of the fence and in the grass, both times it's been unclear where I could park a 26 foot truck after hours that would avoid blocking the gates and such.

fahad A.
Rating:

Customer did not leave a comment.

THOMAS F.
Rating:

Customer did not leave a comment.

aleksandr B.
Rating:

Customer did not leave a comment.

Ajibola S.
Rating:

Customer did not leave a comment.

Michael O.
Rating:

Customer did not leave a comment.

Hector L.
Rating:

I only drove about 4 miles and was charged for 102 miles...are the mileage gauges rigged?.they should show us return report before running credit card. That is very sneaky. Now I have to wait to get my money back.....fed up with uhaul

Daniel S.
Rating:

Customer did not leave a comment.

Ronald G.
Rating:

Truck was stuck in mud when I got there, we the customers had to try and get it out. Checked in at 9am didn't get the truck out until 10:15am. Didn't get the dolly I paid for. Was told “sorry we have other customers to tend to” will definitely not be using the services again.

ZAKARIA E.
Rating:

It was very good service

Edwardo G.
Rating:

Customer did not leave a comment.

Victor S.
Rating:

Customer did not leave a comment.

RUSSELL B.
Rating:

Customer did not leave a comment.

JESSE A.
Rating:

Nothing

John S.
Rating:

I can't think of anything that you can do to improve your process. Truck was clean and ready when I arrived and the advance check-in via email made everything flow smoothly. Very good service by the local agent.

Laura C.
Rating:

Very helpful staff!

eric S.
Rating:

Not have trailers parked in grass especially with all the mosquitoes. Maybe have a pavement area for trailer parking. Staff is excellent.

MARISA M.
Rating:

Staff was extremely helpful and very friendly. They allowed me to leave my vehicle while I used the U-Haul. Would highly recommend this location.

Juan T.
Rating:

Customer did not leave a comment.

Joey R.
Rating:

We had to reschedule and reserve another truck because the AC was out on the one we wanted. Also, I was told by a rep from uhaul that they would cancel and reschedule our truck because the systems were down, but they did not. Other than that everything else was fine. The pick up and drop off location was helpful!

Miguel G.
Rating:

Wonderful experience no critiques

Victor S.
Rating:

Customer did not leave a comment.

Alexandra T.
Rating:

Customer did not leave a comment.

Norma C.
Rating:

Excellent customer service.

ROBERT C.
Rating:

Customer did not leave a comment.

Luis H.
Rating:

No issues, smooth pickup process.

Robert Z.
Rating:

Nothing.

NOAH H.
Rating:

Keep as is

Jeff H.
Rating:

Customer did not leave a comment.

Eliazar C.
Rating:

Customer did not leave a comment.

Sandra H.
Rating:

Customer did not leave a comment.

Rosie A.
Rating:

Customer did not leave a comment.

dessie D.
Rating:

Nothing needs to be improved this place was very nice the people was awesome and a big help if ever I need it again yhis will be the place I go no where else the people and so nice here.thanks for an awesome experience.dessie

Carolina Zulay R.
Rating:

Yo pagué por una docena de pad, al hacer la reservacion por internet y Al retirar El camion, no tenian. Uno estå contando con Los pad.

Jennifer C.
Rating:

Customer did not leave a comment.

JAN S.
Rating:

Mgmt friendly and helpful

Randa L.
Rating:

Customer did not leave a comment.

bob T.
Rating:

Customer did not leave a comment.

Miguel R.
Rating:

very nice personal

BELINDA V.
Rating:

Melissa and Lupe were amazing their demeanor upon arrival was welcoming! Beautiful smiles and I love the fact being acknowledged as I walked in. I was taken care of in a efficient and timely manner!

RICHARD B.
Rating:

Customer did not leave a comment.

Angelita P.
Rating:

Customer did not leave a comment.

KATHRYN K.
Rating:

Customer did not leave a comment.

Lance R.
Rating:

Supposed to be a 24 hour drop off location. NOPE. Only staffed during certain hours. If we had shown up a little later they would not have been around. Was presented with a gate keypad and of course, i DONT have a code as I am not a customer of this location. Had to go track down a manager to open the gate. Pretty typical of UHaul. A haphazard unprofessional mess on both ends of the rental.

janey V.
Rating:

Customer did not leave a comment.

John B.
Rating:

The attendant did an excellent job in his walk-thru and was very helpful in answering any my questions.

James T.
Rating:

Excellent Pick up location!

israel G.
Rating:

Customer did not leave a comment.

Firas A.
Rating:

Customer did not leave a comment.

jim B.
Rating:

The men were great and helpful, very thankful for them.

Brandon S.
Rating:

Customer did not leave a comment.

Meagan N.
Rating:

When I first walked into this location to drop off the equipment (after driving over 2000 miles), we were told that our reservation wasn't on their books and told to wait while they called to sort it out. After some encouragement to move things along, we were allowed to drop off the auto transport. The gentlemen who helped us with the trailer was very friendly and helpful. Later when we came back with an unloaded truck, the gentlemen who helped with the rest of the check in was also very quick, friendly, and helpful. This is a good location just off the highway.

Pranav P.
Rating:

Customer did not leave a comment.

Ellart V.
Rating:

I made a reservation 6 days in advance for a truck and car dolly. I was informed I had to get the dolly at a different location. 6 days was plenty of time to move it around for me. I also reserve my truck for 8 AM but because the system wasn't working, I didn't get the truck until 7 hours later. I only got it because my roommate got a trailer at a different uhaul location and I told this location that the system was back up. This uhaul experience was a disaster

Bobby H.
Rating:

Customer did not leave a comment.

Chet D.
Rating:

very helpful. i told owner about light problem and he said he would note before trailer was rented again.

Deral M.
Rating:

Customer did not leave a comment.

Rosendo M.
Rating:

Customer did not leave a comment.

Muath B.
Rating:

Customer did not leave a comment.

Lewis J.
Rating:

Customer did not leave a comment.

Rafael H.
Rating:

Customer did not leave a comment.

Rick L.
Rating:

I was given misinformation about how I could pickup the truck and the car hauler. They told me i could pickup the hauler later with my truck, then when I went to get it they said I needed the uhaul truck. They needed a picture of the 2 together and they never even took the picture. Also the car hauler was in weeds almost higher then the hauler. All of the lights and chains worked but the tire straps came loose and off with bumps in the road. From Texas to Montana I had the put the straps back on every 2 hours for fear of the car coming off of the trailer. It was not a smooth or good transaction at all. Would not recommend them at all.

Kevin C.
Rating:

Customer did not leave a comment.

tammy J.
Rating:

Customer did not leave a comment.

Kenneth W.
Rating:

Customer did not leave a comment.

John C.
Rating:

Customer did not leave a comment.

jose B.
Rating:

Smile

Richard H.
Rating:

Very pleasant experience. Friendly and helpful.

Carla Z.
Rating:

Customer did not leave a comment.

Lance F.
Rating:

Customer did not leave a comment.

Alexis C.
Rating:

Super friendly and helpful. The office is also very clean and welcoming.

Mike D.
Rating:

When I went to check out on-line your company said we drove over 5,000 miles and wanted over $25,000. We drove the truck 200 miles, and had no equipment to load the truck. Our overall experience was the nightmare of all moves

token T.
Rating:

Customer did not leave a comment.

BILLY W.
Rating:

The people can give better times for when the business is open. I rented the dolly at 5pm on Friday and was told to bring it back by at this time tomorrow but they had been closed since 2. Then when I tried to stop by on Sunday they were closed by 1. I was charged for 3 days and only needed it 1day.

Justin G.
Rating:

Customer did not leave a comment.

Tahne A.
Rating:

The lady that runs the place was very helpful. She knew exactly who to call to fix the mileage issue and all the other issues that stemmed from the original dispatch problems. Strongly recommend this great facility!

ANDREW W.
Rating:

Customer did not leave a comment.

paula M.
Rating:

Customer did not leave a comment.

David R.
Rating:

Customer did not leave a comment.

kristina Q.
Rating:

THIS lady is out to rob YOU.... If you've EVER been check your statements because she OVER charged me by $200.... It gets better she gave me a fake ass receipt that said otherwise

Gorge R.
Rating:

Customer did not leave a comment.

Melissa C.
Rating:

Customer did not leave a comment.

Lucy R.
Rating:

Customer did not leave a comment.

Robert C.
Rating:

Great service

Robert D.
Rating:

Customer did not leave a comment.

JAN S.
Rating:

Ensure they get the vehicle they reserved instead of a substitute

Martin C.
Rating:

Staff was very helpful!

Cindy F.
Rating:

I always rent from this place n every1 is always so helpful n nice. I will continue to go back n do my business with this storage place

PEGGY A. | Reservation |
Rating:

Helpful & courteous attendants . Very clean storage unit . Immaculate 20 long U-haul truck we picked up from Jackson services in Bay City . Very good experience with U-haul .

JERI M. | Overall Experience |
Rating:

The only qualification I would like to make is I wish they were open before 8AM.

USER FRIENDLY P. | Overall Experience |
Rating:

Professional, accommodating to our facility needs

JUAN G. | Overall Experience |
Rating:

Great customer service. Good secure storage. Very satisfied overall.

No reviews have been submitted for this location.

Back
To Top