Customer did not leave a comment.Jasmine B.
Customer Reviews for TCB Self Storage
(U-Haul Neighborhood Dealer)
Kingsville, TX 78363
Services at this Location:
- Mon-Fri: 9 am - 3 pm
- Sat: 9 am - 1 pm
- Sun: Closed
Special Operating Hours
- 5/30/2022: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Amy L.
Great customer service fast and friendly. Answered all my questions. Will recommend and use this company again.martha J.
Have a way to upload driver license pictures at the pick up.ross L.
Customer did not leave a comment.Don P.
The people running this U-Haul were rude and disrespectful.Gary P.
A no problem rentalJeffrey H.
Customer did not leave a comment.Ismael R.
Customer did not leave a comment.Richard W.
The staff of this facility were incredibly rude. Demanded I wore a mask When it was an outdoor facility. While they were asking me to wear one there was employees outside with no masks. The environment was uncomfortable to say the leastJames H.
Great help!sarah R.
Customer did not leave a comment.Miguel L.
Customer did not leave a comment.Dahlia R. | Overall Experience
Customer did not leave a comment.Joe G.
The manager was one of the rudest people I have evert met. I simply asked if I could use the restroom since I had just driven a distance to get there and she became angry and irate and said NOâ€¦there is no restroom for customers here!Terrible customer service. In addition no info was given on the actual truckâ€¦where gas tank was, opening rear door, and safety measures. Overall bad experience.HORACIO V.
Customer did not leave a comment.DONALD C.
Customer did not leave a comment.MADISON H.
the cabin are dirty by mud as a received and let at the same. I feel not comfortable with the charge of 25 usd for cleaningErnesto M.
I had to wear a stupid mask even though I was out side. What the heck. That's crazyTom T.
Customer did not leave a comment.Alvaro A.
Awesome renterâ€¦.LONNY W.
Customer did not leave a comment.Cresencio P.
Customer did not leave a comment.DAVID B.
The lady at this location takes her job way too seriously. To the extent that she tells you that the gas tank is the place where you put the gas. And I had to give her more emergency contacts to rent the truck than I had to provide my doctor before surgery. It was tedious and demeaning and really unnecessary. But it's a very convenient location so take the good with the bad.Cayce L.
Customer did not leave a comment.THELMA H.
Customer did not leave a comment.Howard H.
I've been given the run around from Uhaul Customer service to the location of where I rented the Uhaul regarding a refund for the "Dollie" I was charged for. I was told to call CS and they would make a note for the refund. The location only gave me a refund for 1 day, not two. Poor customer service. I have to be on hold for hours just to get a $7 refund.Rose Ann C.
The lady at the front Vicky was racist and rude. I will never use this company again.casandra G.
Very great experience!!Felipe L.
keep up the great friendly customer service!!Christopher M.
Customer did not leave a comment.Manfredo M.
Nina was very helpful and took care of our rental needs.Ana G.
Customer did not leave a comment.Roxane V.
The customer service was very poor upon pick, the older Hispanic women was very rude. However, Nina was excellent and very helpful the next day upon drop off.ALBERT G.
Customer did not leave a comment.MELINDA D.
Great job. Friendly, helpful staff. Quick check-in/check-out process. Thanks!LEWIS J.
Customer did not leave a comment.John B.
I appreciate it that they gave me the extra time to pick up my trailer.JOSE G.
Customer did not leave a comment.AUDRA M.
Didn't look at reservation and rewrote it costing me more than double. Also, took forever to get equipment as they couldn't figure out that I was renting a trailer, not a truck and not a truck and trailer.Shelly S.
Customer did not leave a comment.DASLEE B.
Overall I had a peachy experience. Will surely recommend.FEMI A.
Customer did not leave a comment.Schyler A.
Customer did not leave a comment.MARY R.
Customer did not leave a comment.PATRICK F.
Customer did not leave a comment.NOEMI S. | Overall Experience
Customer did not leave a comment.Vicki G.
Customer did not leave a comment.CORINA S.
Customer did not leave a comment.James M.
Staff was very friendly and professional.JOSEPH JOHN R.
Had to wait 3 and a half hours for a tire replacement after i paid. Truck was not inspected until i got there. Got pulled over by the police, license plate light was outERNEST Y.
Both right side tires wouldn't of been to pass an inspection. Had a blow out that left me stranded for 2 hours. The tire that blew was highly deformed and should of been changed a long time ago.JAMES ROSS E.
Customer did not leave a comment.JOHN W.
The whole process of securing a rental truck was easy and the staff was very friendly and professional. I would recommend this establishment anytime.Raquel G.
Customer did not leave a comment.Randy S.
Customer did not leave a comment.SHERRY C.
Thank you!Rosalinda C. | Overall Experience
Customer did not leave a comment.SALVADOR F.
Customer did not leave a comment.CYNTHIA F.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.Joseph B.
Customer did not leave a comment.Terria F.
Customer did not leave a comment.ELLIS C.
Very unorganized. Cancelled my reservation without notifying me. When they rescheduled it, it was done incorrectly. Also, had to change my pick-up time because the truck was scheduled for drop off from another customer at my scheduled pick up time.BRIANA V.
Great customer service. The service was fast and very welcoming.Melissa L.
Customer did not leave a comment.Victor S.
Customer did not leave a comment.RICHARD W.
Customer did not leave a comment.Victor S.
My 1st time renting a uhual. The hole process was unbelievably easy and smooth from start to finish.Maggie V.
Customer did not leave a comment.RICARDO L.
Customer did not leave a comment.LAURA Q.
Customer did not leave a comment.Mohammad Tawhidu N.
Very warm and professional.JOHN D.
Customer did not leave a comment.Stella G.
Customer did not leave a comment.Stephen C.
Great and friendly service!!!LEE S.
Customer did not leave a comment.Ashley G.
Customer did not leave a comment.KAITLYN BROOKE L.
Customer did not leave a comment.ORLANDO G.
Will continue coming here very friendly and helpful staffTerri H.
Customer did not leave a comment.John F.
The attitude and willingness to help from the staff at this location is the Best I have ever experienced at ANY U Haul rental office. 5-STARS!!!! How refreshing to deal with a business that gives CUSTOMER SERVICE!!!!!!OSCAR F.
Very friendly and was a very easy transaction everything went well I will be using this location in the future Thanks to the friendly and helpful staffTerri H.
Customer did not leave a comment.Maria B.
Their service is top notch! Fast and friendly service! Would definitely recommend!MANUEL N.
Staff was friendly and well informed -answered all our questions & more.Ruben G. | Overall Experience
I has issues with the online reservation system and had to repeat and reenter data; thot I entered data accurately according to my truck manual and was challenged even tho from data plates. But, got what I needed at good price just took me many trys maybe because I have older system and NO smart phone.JAN S.
Customer did not leave a comment.MARGARET G.
Over chargedJIMMY J.
Customer did not leave a comment.Gabriel R.
I was there quite often to attend to storage needs!! It was always well maintained and staff was the BEST. I will recommend TCB to anyone I know that needs a dependable, secure, honest need for storage.NANCY E. | Overall Experience
Customer did not leave a comment.VALDEMAR S.
Customer did not leave a comment.Valdemar S.
Fast and friendly service. Helped me without a hesitation to get me going.Maria C.
This is my second rental this month no problems with the facility but major issues with Uhaul website took an hour to complete the rental and both times unable to complete self return even with help from uhaul trying to do a live return. Both times unsuccessful and opted to pay the penalty fee. Big waste of time. Another thing what is the point of taking all the time using the online process just to get asked an other thirty minutes of questions when you pick up the truck?Gustavo G.
Customer did not leave a comment.Brenda S.
I rented the uhaul and returned it, but left a bag of electronic chargers in the vehicle. When I noticed them missing, the uhaul location was closed, but I called back the next day, and was told the vehicle had been rented and not returned to this location, and anything in the vehicle would have been held if it was in view. The item had been placed in the dash, directly below the cupholders, in a black mesh bag, so it was not hidden. I understand that I missed it when I returned the vehicle, but I do not think that the uhaul vehicle was checked completely before being rented out to the next person, or they would have come across the bag. I was given the number to the Ingleside location where the truck was returned by the customer. I did call and was told that they located the bag, but asked the renter if it belonged to him, and the renter took it. They did not offer to call the renter of the vehicle and ask that they return the bag and contents, being that it was not theirs, and at the same time I did not ask for that information due to privacy and safety purposes. Please have a more thorough check of the vehicles. While I understand that it is the customer responsibility for their items, a thorough check of the truck before renting would have yielded the items as well.CYNTHIA V.
Customer did not leave a comment.Jaime B.
Customer did not leave a comment.Jaime B.
We rented a 26' truck and when we went to pick it up it had a blown tire and we were asked to call U-haul and wait for another truck to arrive. We had no time to waste since we were traveling from Kingsville to San Antonio. We were given another truck and it sounded horrible. We were worried it would break down on us.ENRIQUE G.
Customer did not leave a comment.Jose R.
Customer did not leave a comment.Andres H.
My only experience here has been two after hours drop-offs of 26 foot trucks. The self process with the android app for an after hours drop off is sort of cumbersome, and the parking here isn't the easiest to figure out. There's typically quite a few trucks here, all parked out front in front of the fence and in the grass, both times it's been unclear where I could park a 26 foot truck after hours that would avoid blocking the gates and such.Chris K.
Customer did not leave a comment.fahad A.
Customer did not leave a comment.THOMAS F.
Helpful & courteous attendants . Very clean storage unit . Immaculate 20 long U-haul truck we picked up from Jackson services in Bay City . Very good experience with U-haul .PEGGY A. | Reservation
The only qualification I would like to make is I wish they were open before 8AM.JERI M. | Overall Experience
Professional, accommodating to our facility needsUSER FRIENDLY P. | Overall Experience
Great customer service. Good secure storage. Very satisfied overall.JUAN G. | Overall Experience
The staff was more than willing to show me the units. Very helpful.Privacy R. | First Impressions
tcb self storage was very run down, they also did not honor the uhaul promo of 1 free month. they told me it was because they were privately owned. i did not rent this unitPrivacy R. | First Impressions
Staff was very friendlt and helpfulPrivacy R. | First Impressions
Very helpful and courteous servicePrivacy R. | First Impressions
Good peoplePrivacy R. | First Impressions
Very helpful over the phone.Privacy R. | First Impressions
Some systems/documentation may need work, but courtesy/attn shown by office staff was beyond the norm -- I was treated as an individual. Move-in seamless I expect a positive experience overall.Privacy R. | First Impressions