Customer Reviews for TCB Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TCB Self Storage

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Angelita P. on

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KATHRYN K. on

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Lance R. on

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Supposed to be a 24 hour drop off location. NOPE. Only staffed during certain hours. If we had shown up a little later they would not have been around. Was presented with a gate keypad and of course, i DONT have a code as I am not a customer of this location. Had to go track down a manager to open the gate. Pretty typical of UHaul. A haphazard unprofessional mess on both ends of the rental.

janey V. on

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John B. on

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The attendant did an excellent job in his walk-thru and was very helpful in answering any my questions.

James T. on

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Excellent Pick up location!

israel G. on

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Firas A. on

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jim B. on

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The men were great and helpful, very thankful for them.

Brandon S. on

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Meagan N. on

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When I first walked into this location to drop off the equipment (after driving over 2000 miles), we were told that our reservation wasn't on their books and told to wait while they called to sort it out. After some encouragement to move things along, we were allowed to drop off the auto transport. The gentlemen who helped us with the trailer was very friendly and helpful. Later when we came back with an unloaded truck, the gentlemen who helped with the rest of the check in was also very quick, friendly, and helpful. This is a good location just off the highway.

Pranav P. on

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Ellart V. on

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I made a reservation 6 days in advance for a truck and car dolly. I was informed I had to get the dolly at a different location. 6 days was plenty of time to move it around for me. I also reserve my truck for 8 AM but because the system wasn't working, I didn't get the truck until 7 hours later. I only got it because my roommate got a trailer at a different uhaul location and I told this location that the system was back up. This uhaul experience was a disaster

Bobby H. on

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Chet D. on

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very helpful. i told owner about light problem and he said he would note before trailer was rented again.

Deral M. on

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Rosendo M. on

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Muath B. on

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Lewis J. on

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Rafael H. on

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Rick L. on

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I was given misinformation about how I could pickup the truck and the car hauler. They told me i could pickup the hauler later with my truck, then when I went to get it they said I needed the uhaul truck. They needed a picture of the 2 together and they never even took the picture. Also the car hauler was in weeds almost higher then the hauler. All of the lights and chains worked but the tire straps came loose and off with bumps in the road. From Texas to Montana I had the put the straps back on every 2 hours for fear of the car coming off of the trailer. It was not a smooth or good transaction at all. Would not recommend them at all.

Kevin C. on

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tammy J. on

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Kenneth W. on

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John C. on

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jose B. on

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Smile

Richard H. on

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Very pleasant experience. Friendly and helpful.

Carla Z. on

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Lance F. on

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Alexis C. on

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Super friendly and helpful. The office is also very clean and welcoming.

Mike D. on

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When I went to check out on-line your company said we drove over 5,000 miles and wanted over $25,000. We drove the truck 200 miles, and had no equipment to load the truck. Our overall experience was the nightmare of all moves

PEGGY A. on

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Helpful & courteous attendants . Very clean storage unit . Immaculate 20 long U-haul truck we picked up from Jackson services in Bay City . Very good experience with U-haul .

JERI M. on

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The only qualification I would like to make is I wish they were open before 8AM.

USER FRIENDLY P. on

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Professional, accommodating to our facility needs

JUAN G. on

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Great customer service. Good secure storage. Very satisfied overall.