Customer Reviews for TCB Towing & Auto Service

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of TCB Towing & Auto Service

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RANDY K.
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Sandy B.
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JAMES M.
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Outstanding customer service

HOLLY H.
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JASON B.
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Nancy B.
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When I called on Monday to reserve a truck for Saturday I was advised to reserve online or call back later because they were busy. I did make an online reservation for Saturday 10am pickup as the office was open from 9am to 1pm The office was closed when i arrived at 10am even though the posted hours stated they were open. I called the number on the door and got"yeah, we are closed today, your reservation was transferred to another location " Obviously I was not aware of that which is why I was calling this man. When I get to next location "I don't have any transferred reservations and I don't even have a 10' truck" This lady calls someone and then tells me my reservation was changed to 24 hour self pick-up and explains the process. I go back to 1st location and attempt to retrieve the key from the lockbox only to receive message "your reservation cannot be transferred to 24 hour pick-up " 8 minutes of holding and 2 phone calls to U-haul later, I finally got the key.

Dennis K.
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Our experience with the rental, was excellent. Richard was so very helpful. At this time, I can think of nothing to improve our experience.

IAN M.
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Angela P.
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Ronald Y.
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Everyone at this location was super friendly. I was in and out in no time and the equipment was in good shape.

Charlene S.
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Sol T.
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Dickie C.
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A $20 rental became actual charges of $95.83. 2 gallons of gas was $7. This is the last time i will ever use this uhaul service. Thank you for your time

Richard P.
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GLENNA M.
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David P.
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KARL K.
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Always friendly, helpful, and the people there are outstanding and equipment excellent condition.

Brian H.
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I was unable to perform the mobile drop off at this unmanned location, and called the office in Johnson County, Kansas to let them know that I was returning the vehicle. I've received a receipt today, but I expect a Uhaul representative to contact me as soon as possible.

KARL K.
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Kris G.
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Leonard G.
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Very helpful. Hooked everything up. Made sure it worked. Made small repair. Friendly and welcoming.

Bruce M.
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Cherie S.
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Lea Ann M.
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Charged for the dolly I rented but it was not in the vehicle. When I called to report this to TCB Towing and see if I can come get one they informed me that it was U-Haul‘s fault and not theirs, so I was charged for a dolly that I didn't get to use and was not offered any assistance .

Lyndon E.
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Jacee H.
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Leonard Z.
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Jack A.
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Allie was very helpful on phone and in person. Everything went well.

Lyndon E.
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ANA P.
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Lyndon E.
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Gregory H.
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LINDA B.
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Air conditioning went out halfway to Anniston Alabama cost me $60 to get freeon put in. The car dolly info was half tore off and I wasn't told that you were not to back it up with a car on. Called for assistance was told they didn't cover

Richard M.
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Sara P.
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Alan G.
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The lady that handled our paperwork was great at explaining the important parts and not bothering us with unnecessary details. She understood how much work we had to do that day and got us on our way quickly.

Debbie G.
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Make sure the trailer is tightened on correctly. As my trailer came off the ball... Sweeping the trailer out might be nice as well.

Danny W.
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This worked wonderful for us Thank you

Brett K.
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Gary B.
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Michelle B.
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Greg H.
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TCB is a great place to do business.

Kimberly B.
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We dropped off on a day that they were closed but the process was easy and simple.

Charlotte P.
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Gerald C.
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Excellent experience. Nice folks. Will use again.

Ben S.
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Harvey S.
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JOE M.
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Delphine P.
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Brendon S.
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William D.
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Randy R.
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Friendly, efficient, and professional. No downside to this rental location. One thing that could be helpful would be to get the time options corrected on the u-haul site. It only allowed up to a 4:45 pm pickup, but a phone call was all it took to meet our time pickup availability. It was a good experience.

Gary H.
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They said you have people working that have no idea what tthey re doing

Jeff D.
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carmen R.
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christine M.
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Excellent customer service

nathaniel T.
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The location I was instructed to return the trailer too wasn't open anymore, had been moved across town a while ago and it wasn't listed as a drop off location. New location was excellent

Miranda W.
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Rates are too expensive for an 3 hour haul. I called uhaul 8times before I could get a key to the truck. I've used uhaul 10-12 times over the last 6years. NEVER AGAIN!

JOSEPH G.
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Deven H.
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Leon P.
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The taillight on driver side did not work!!

John I.
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STELLA M.
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Take the time to remove the ice from the windshield and make sure the doors are not frozen shut before the customer comes to pick it up. Make sure the reservation is for the date the client requested, not a day earlier.

Gabrielle B.
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Gary E.
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DOUGLAS T.
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Gary D.
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Great family run business!

Carolyn R.
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leslie B.
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DALE H.
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alicia T.
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PHILIP R.
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James F.
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kelley C.
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He told us it was dirty when we picked it up

Xanthia J.
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Great customer service. Very easy pick up. Thanks.

JENNIFER S.
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Kristi M.
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ROBERT H.
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Good people, I will use them again.

David J.
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Brooke B.
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JOE S.
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James S.
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Richard T.
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The truck we were given was a 26' when we ordered a 20'. Yes we got it for the same price, but later after my husband picked up the truck I got a call from Auto Spot which is the place I had picked to get our truck. Auto Spot wanted to know if we were going to pick up our truck. I told them that TCB had called me and told me that they had been given the contract because Auto Spot didn't have a truck. Auto Spot said they had the 20' there waiting for us. Then my husband is driving the truck to our new home and he gets stopped by the police. They ask him if he knows his tail lights were out. My husband said no he didn't. He told the police officer that the people from TCB walked around the truck and marked down the damage and they checked the gas gauge and they told my husband he was good to go. He picked it up during daylight hours, but they didn't get it loaded until after dark, so he had to use his light system. The police man was nice and didn't give him a ticket, but he wrote down the information. After he got home and told me, I tried to call and tell someone at U-Haul. I did manage to talk to someone. Then the next day I called STG our drop off point and told them also.

Janiece L.
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Allen S.
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walter C.
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Karen E.
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Eric Y.
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Justin B.
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TCB was very nice and helpful!!! I will reccomend him to anyone who needs u haul!!!

Gary C.
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I took the truck back on Saturday at 4:30p.m. It was not due back until Sunday at 9:30am. When I arrived the place was closed and no contract numbers posted. I dropped the keys and contract in the drop box thinking that was the end of the experience. The following Tuesday I received a receipt via email where they charged me $80.00 more for two additional days. Thinking this must be a mistake I called the company where I dropped the truck off at. The person who answered the phone said he was on the road and that I should call him back at 8:30 the following morning. I called back and he answered again stating that he was again on the road and that he would call me back. I made sure he had my phone number but he never called back. That was almost 2 weeks ago. So I guess I'm out $80.00 that I don't owe. Next time I will use Ryder or Penske.

Arthur H.
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Ralph P.
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walter C.
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MICHAEL S.
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BRANDIE I.
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David R.
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Excellent service. He even had the truck warming up for me when I got there.

Craig H.
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Anthony B.
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The rental was great but I was not informed that the pick up location was closed I only got lucky because he was there picking up Halloween supplies he happened to see me but they were not open on the pickup day and that wasn't told to me by U Haul

Carolyn F.
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Everything was perfect Thank you for all your help getting what I needed at the best location for me.

Rudy S.
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Super equipment and really super service. Richard Smith is to be commended for running a top notch facility.

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