Everything was great!
Lance G
Customer Reviews for Teasley Lane Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would say the inside cab needed a bit of attention, so I gave it all a good vaccum and a complete wipe down. So looking and smelling a bit spiffier now. :) Van was amazing and love that hardly anything doesn’t move or crash about. I used it for my craft shows Love the location and Ginger at the is location. Is phenomenal. Thanks
Victoria EWe called to ask what time the truck had to be dropped off. The person on the phone said 2:00. We asked if we could have extension because we thought it was 4:00. She said she would change it to 10:00PM. We dropped truck off around 5:00PM and the next day, we were charged for another day.
BRIAN CWhen you say clean. It was adequate. We had to add water to the windshield wiper bottle as empty and loads and loads of splattered bugs on windows screen so hosed that down also when I got home. Overall we enjoyed the convenience of the van Also a little hiccup with the APP when checking in…and thankfully someone was in the office to help don’t know what would have happened if she hadn’t been there. She felt it was a glitch on your end. But the van got the job done. Thanks
Victoria ETruck was ready when requested - Owner was excellent and great to speak to
MICHAEL WGreat location and Ginger was awesome with great customer service. I highly recommend.
Cynthia OThe truck had grass on the floor of the interior and dirt and debris inside the truck. We had to sweep it out before we could put our items in.
JOHN CThe app was a disaster to use because I didn't pick up the truck exactly on time. I had to call for help and finally got checked in but it took an hour. I rented the truck for 8 hours. I should have been able to pick it up at any time during that period without issue. The truck was parked so close to another truck that I had to use the passenger door to get in. The driver's side mirror was pulled in so the truck could be parked that close.
Floyd PVery helpful and courteous
LEEMAN SRented here several times. Hit or miss to get a clean truck. I’ve had the same exact truck over a month apart and both times the check engine light is on. No one is paying attention to the maintenance. Also hit or miss on full tank of gas. The no human interaction pick up drop off is nice when the app works as it is supposed to. But a real pain when it doesn’t.
MARK CI took photos of the condition of the U-Haul prior to leaving the site . Upon return, there was nowhere I could upload them to show the condition prior to meeting taking possession . I had to spend almost an hour cleaning it before I could even use it . Not happy
Angela FEverything was excellent
LEEMAN SLighting was a little tough, but it was easy to get in and out of.
SHAWN GManager went above and beyond to help us with our rental!
Diana PWe called ahead the day before dropping off to get their procedures. They were very helpful and the process went smoothly.
Craig DNice and friendly and made me feel right at home.
FREDRICK LJust dropped off. Did not interact with any people.
Joseph OGinger is wonderful!
TINA MDrop off employee was very nice and a pleasure to work with.
John GI had a reservation for the location on I-35E in Denton, which was not ready when I needed it. I then had to wait over two hours for another truck five miles south. This added to my mileage cost and gas cost, and that is not even including the time I had to wait for a truck I reserved way ahead of time.
Scott HVery pleasant and courteous
April Sfriendly and engaging
Jua DThe U-Haul had a leak and a lot of our boxes got wet. I called and was supposed to get a call back and never did. No apologies for what happened, nothing to compensate for the mishap.
Jason GNA
Lizzy RGinger is amazing and very friendly.
TAMARA PThe app is awful.
ANTHONY CStaff was very knowledgeable and supportive in helping me with my rental experience.
Craig OThe U-Haul was not clean , specifically the floor mats were caked with red clay dirt. I took photos of them with the time and date stamp to show it was there as soon as I opened the truck door and not something that I reported after the fact. However , upon mobile checkout , I wasn’t given an option to download the photos or explain. Only one option was asking if the trench was clean and ready for a new user. I clicked no and it automatically charged me assuming I had left it that way. Also , we were headed back to turn it in and I noticed right at 9, it said I was overdue / if it’s tracking me as I have it access to do , it’s obvious we were headed that was as we were only using it two miles away. Bieber the editing of my return time was impossible and said I couldn’t as someone was picking it up at 930pm? That’s odd- without anyone there to clean it ??? It also asked me to take pics of interior and I did but dirt on the floor was not mine . I had this same problem happen five years ago where I reported a dirty truck upon first entering the vehicle and I took photos . I reported to employee on site . Two months later I get a cleaning fee that’s suddenly last due with Kate fees. The next week they threatened to goto collections . It took me a few hours a couple of mknths before it was removed off my account , the calls and letters finally stopped but it shouldn’t take a customer that king to remove a charge from their account when they had dated and timed proof that issues were there prior to them using truck . Unfortunately I’m just waiting for my invoices to be wrongfully changed at any time now.
Angela FGinger is absolutely the best
Richard SCheck in and out process app is very complicated to use
elizabeth pI have rented from Teasley lane self storage in U-haul Mini times. It always goes smoothly and I will continue for my U-haul needs.
Caroline WGinger was amazing, we would not have been able to pick up or drop off the van if we had to rely on the app. It kept crashing and also asking for additional contacts for verifications.. the padlock for the key#1 also needs to be replaced, it is incredibly difficult to unlock.
Thomas KApp is glitch.
anthony hThe lady who helped us hook up and get checked out was fast nice and very knowledgeable. Asked if we had any questions. Said to reach out to her if any thing happens
lee fPlease note — this uhaul rental was filthy. 1- inside cabin had dirt and loose dry dead grass all over floor board; it also looks like someone spilled a soda on the middle console that puddled in the cupholders as it was sticky and down the front of the console and on the driver’s door panel. 2- inside the truck bed was trash, empty water bottle and wet, mildewing packing blankets. Smells like blankets are souring. The inside also had water running down the passanger side wall — must have a leak. Overall, it needs a good cleaning as the renter prior to me was not a good steward of your property. We cleaned out the back but it still stinks bc of wet nlankets and inside csbin is sticky. It was very disappointing to receive the truck in this condition. Also I had to drive 18 miles out of my way to pick up this rental; I requested another location but was reassigned to this one on Teasley not by choice.
ALLISON FFrom the online reservation system to the office experience, equipment pickup and return was perfect. It was better than expected. Do not change anything!
RANDY SGinger is awesome.
Ed GMobile pickup was a pain. Final price was a bait and switch
Daniel BVery professional and friendly!
Paula GHaving the main office behind a gate is a huge inconvenience. Had it been raining or extremely hot or cold, I would have canceled my reservation and demanded a refund just for the effort. Next time, I'll use a location that is several miles away just to avoid having to deal with the extra steps.
Frank WThe location was fabulous and Ginger was very friendly and helpful! The back ramp locking pin/mechanism in the right was very hard to pull out and put in. It required a hammer.
Jen GThe lady i dealt with was amazing. I forgot my appointment, she called me before closing, volunteered to stay until I got there (way past closing) and was able to quickly get me in and out.
Nicholas PVery nice, easy location to Lantana, wonderful service from the owner!
James MThey were awesome. . Lost my paper work didn't know if I was at the right one was told no problem they got me looked up and registered the trailer back in ... FABULOUS 🤩🤩🤩
Schkun HFix the leak in the truck. It ruined by bedding and pillows.
CHRISTOPHER VApp would. It work for the self check-in....took a out an hour.... And spent over 30mins on the phone.... Horrible horrible experience ... And was late getting where I should have been. Because of that
nikolay dBad grinding in the wheel bearings or brakes
MICHAEL PVery fast friendly service.
keenan sThe drop off location was not where i scheduled it to be but the customer service rep clear it up for me.
Eric DThe return process didn’t work with the app. Never received final receipt.
Magnus SDue to location, getting trucks parked can be difficult, but not impossible.
Joseph LStaff is very friendly and attentive to your needs. Thank you!
Glen KGinger was very helpful, thank you!
Brent HZero customer service here. The woman at this location made me feel I was bothering her. When I stated I wanted to drop off the truck she was like I don't think I can accept it with an attitude. It was like I was asking her to make me a favor.
Maximiliano RAir conditioner turned off and on. So hot out!
Chris TI ordered a dolly and a cart, but it wasn't in the truck. Luckily the storage unit where my belongings were had a dolly that I could use. i even confirmed my truck and dolly the day before.
Debbie SThis was the first time I had rented a U-Haul in nearly 40 years, and everything in the process has changed. However, the manager, Ginger, went above and beyond to make this seamless and easy for me. Great experience!
PAMELA BThe lock was difficult to operate. I'm pretty strong and I struggled.
Christopher PClerk was disorganized & did not know how to help us pit the car on the car tow
Julie TExplain why you charged me +$40 upon return?
Matt TTell the main Uhaul office that sent me to this alternative location for a 7am appointment: you can’t get a dolly before they open at 9am, and there is a “night pick up key box” (that is not seen in the dark, no light on it). We weren’t told either of these things. It put our day 2 hours behind.
Christine BI had the worst experience with uhaul this time around. I will never rent another uhaul truck. I plan to leave this location terrible reviews on a daily basis. I booked a 24/7 rental. My truck was not checked in the night before because of a lazy staff. Then it rained and the trucks roof leaked. All my stuff got wet. Unbelievable.
Bryan FIt’s a Small place for parking trucks and notation for truck parking were missing , office is very small too, but the lady came out and helped where to park.
Suresh SThis location is inside a gated storage locker facility. Had I known that upfront I would have used a regular U-Haul location. Ended up having to pay 30-40$ more than i should have been charged and given conflicting info about app use. The app still says in use two days later … but “no sir you can’t use the app at this location” is what i was told.
Frederick BSimple process to pickup using the App and the staff there did the rest in minutes. Very good experience.
Jason BI was unimpressed with this experience. I rent uhaul trucks a lot with you guys but in all reality I might think again about using uhaul.
Angela KInside of the truck cargo area was dirty
Lyle SI'm still waiting for my receipt
Juan NI'm 72 years old, not very "techy". I struggled with the phone pick-up process. Take a picture of yourself, upload, picture of front of license, scan the back, have someone verify I'm really me!!!! Not very user friendly for someone who isn't comfortable with technology.
Kermit T