Customer Reviews for Tedds Custom Installation
(U-Haul Neighborhood Dealer)

Rating:

2.0

They charged me double for a "cleaning fee" when I made sure it was spotless. Also, when I got it there were empty MTN Dew bottles in it. 300$ for a one day U-Haul is outrageous. Hope my refund goes through.

Rating:

5.0

Everything was very smooth from the time I got there until I left. The people there were super nice and took care of us right away.

Rating:

5.0

The pickup and drop off were extremely easy. This will be the u-haul location I use while I live in the area.

Rating:

2.0

Nobody was at the location. Mobile check in did not work. My phone insisted I was at the wrong location

Rating:

4.0

Everything was correct & on time

Rating:

4.0

Windshield wipers were terrible.

Rating:

3.0

Change the u-haul login experience

Rating:

5.0

NICE

Rating:

5.0

Great service and clean trailer

Rating:

5.0

They were very communicative regarding everything going on both in general as well as with a system upgrade that happened to be happening at the same time which affected the actual vendors. A dolly I rented wasn’t in the truck and I called right away and because I couldn’t come back as the helpers already arrived, I was credited. But the helpers ended up bringing one so it didn’t affect the move in any way. I would definitely use again or recommend to someone else. Very professional and helpful.

Rating:

1.0

I was not charged correctly. I booked a day with mileage included. I was charged in some other way including a daycare plus mileage. Over charged by around $50!

Rating:

5.0

GREAT RENTAL

Rating:

5.0

Perfect for moving my things across town!

Rating:

5.0

I don’t know what to improve at this location, it was a good experience

Rating:

1.0

The people working there seem like they could careless about the customer. very cute and dry. it was my first time renting from uhaul and it may just be my last

Rating:

3.0

Your on line reservations and ability to have all the paperwork done before actually picking up the rental is a total waste of time. When I went to pick up the rental we had to do all of it over again. This made the preregistration a useless step and a loss of time. Your return procedure are not very user friendly and we never received a link to start the process. We rented blanks and there not a return box for them and it rained.

Rating:

1.0

I was told in person that I had the trailer rental for 24 hours, but when I dropped the trailer off at 6pm that same day (I picked up the rental at 8:45am) I was hit with a $20 “after hours service fee”. I unhooked and left in same parking spot as instructed in the morning. Not a fair practice; if I am told I have the rental for up to 24 hours, I can drop it off at any time within those 24 hours with no penalty.

Rating:

3.0

They did not have the furniture pads that I requested in the truck. And the location was closed so I could not get them. I received a call. I halfway through my move with a very rude man on the other end saying that I parked my car in no parking Area and had to come back and move. It would be towed. The sign said no U-Haul parking. It didn’t say anything about cars so I assumed you couldn’t park a U-Haul truck in that lot. The gentleman was just overall rude.

Rating:

5.0

Good experience all went well.

Rating:

4.0

None

Rating:

2.0

Put a sign on the door, stay open past 4:30pm, and be helpful.

Rating:

5.0

The only location I recommend. There are others closer but I choose Ted. He is thorough and professional and will find what you need even if he doesn’t have what you need on site. Clean lot everything lined up ready to go at all times.

Rating:

5.0

Haul don’t return money for gas overfill. That is bad.

Rating:

2.0

The equipment we needed had a flat tire. The gentlemen working there were unpleasant to work with. We’ve used a few different area locations, and will not return to this location.

Rating:

2.0

The operator of this location has always given me subpar services. My first time years ago I moved and needed the 26 footer for an extra day so I made the necessary changes online. Minutes later I received a call from this store operator yelling and cursing me out that I was messed up his rentals because he had someone picking it up the next day. This time around he took it upon himself to make changes to my reservation and force me to take 2 rentals from his location. He was very rude and grumpy until I put a stop to it.

Rating:

2.0

The odometer was malfunctioning and I feel that I was over charged on the mileage

Rating:

2.0

I had to find my trailer by myself, pull trailer out and hook up with out any help from workers.

Rating:

1.0

This will be the last time we use UHaul. We made a reservation and received a confirmation. The day before the pick up location was changed, 15 miles further away from confirmed location. What's the purpose of reservations and confirmation if UHaul doesn't honor them. We did a 1 way rental with the drop off in Milwaukee. The contract stated an agreed upon drop off location. We arrive at the location listed for drop off only to be told they no longer accept UHaul vehicles. The business honored the drop off only because we had the UHal paperwork. From now on we will find another company for a box truck rentals and will not recommend UHAUL to anyone.

Rating:

1.0

Rude management and truck had check engine light on.

Rating:

5.0

Nothing to improve on the pick up process was very smooth and over a great value compared to other rental vehicles.

Rating:

2.0

Truck was not ready for mobile pick up. My truck was sitting with door in back wide open. When owner arrived at 8:30am he stated he could not help until 9am when store opens and I was suppose to pick up at 8am. Suddenly at 8:45 am the truck was ready for mobile pickup and when I went to retrieve the key the key was not in box. Finally the employee not the owner brought the key out to me. The owners attitude was like as a customer I am an inconvenience.

Rating:

3.0

I would check the tires on the rental before you leave the lot. There was a bald spot on one of them that needed to be replaced. If it wasn't for the extra day that was offered, it would have put me way behind while I waited for the tire repair person to come out and change it.

Rating:

3.0

I checked out online as requested when I called the facility and was still charged $20 for drop off.

Rating:

3.0

one tire needed air

Rating:

2.0

They charged me for an extra day. The app did not work when I return the truck, so I just dropped the keys in the box per the instruction that the app was giving me. Then, they charged me as if I had held the truck until the next morning. I have chased several times to try to get them to remove the charges on that extra day, but they haven't responded.

Rating:

3.0

Keys weren’t in lockbox. App took forever. Wasted an hour just trying to get the trailer. Awful. I don’t think any of this was the locations fault but caused by terrible app experience.

Rating:

3.0

On the App, information detailed that the location was open. I expected to see and talk with an associate. However, the office was closed, but the vehicles are fully accessible only through the U-Haul App on Sundays. It would be a HUGE help if the App could explain that and it would be a HUGE help if the business had more detailed information that on days the office is closed, the App MUST be used as that’s the only way to obtain a vehicle. Not sure if the App need to be updated to fully explain that for the U-Haul system? Outside of that, the vehicle was clean, accessible and fueled-up. The vehicle appeared to be well maintained.

Rating:

2.0

Called on Thursday afternoon and was quoted a rate of 180.00 to 200.00 for a one way rental. Asked to reserve the truck and was told I have 8 of them here just come in tomorrow. Went there Friday morning and the rate was 100.00 more. Told him what I was quoted yesterday and he said U Haul changes their rates daily and that’s the new rate. Had no choice since I needed to move some furniture that weekend so I had to pay the higher rate. This location is also unorganized, guy complained the the night crew didn’t check in the vehicle so had to wait for this guy to go check the truck out. The return location was much more professional and the return process went well. Pros where the truck worked and ran well. Cons where bait and switch pricing they raised the rate 100.00 from the original quote and an unorganized renting office

Rating:

3.0

The online check in process took forever and it is very cumbersome. I am not sure why the "in case of emergency person" needed to be contacted to verify who we were.

Rating:

2.0

No pads in my truck as requested on my reservation; check engine light was on for a long period of my move; traction control randomly turned on and off causing a herky jerky ride; I felt every small impression on the expressway and highways; truck had exactly 63 miles of gas in it when I picked it up.

Rating:

4.0

They called me multiple times trying to get me to come a day early and pick up the truck. Also, on the day of pick up they called again asking where I was when I was already on the way. Basically have a pushy vibe but otherwise I had a very pleasant experience and the pickup was a smooth process.

Rating:

4.0

I really appreciated that I could complete the rental all online the day before. The process to pickup and drop off without having an employee there is clutch. So seamless. Good idea to take pictures as well for verification to cover the renter and company.

Rating:

5.0

Everything was perfect

Rating:

3.0

We dropped off the trailer in the evening (the day before it was due back) and we were charged an after hours fee - despite the fact that no one was there helping us to incur a fee and despite the fact that we dropped off the trailer 14 hours before it was due back. We both had to work the next morning so we thought we would do the right thing by taking it the night before rather than bringing back the equipment late. Lessons learned for us I guess.

Rating:

1.0

Rudest. Laziest Uhaul ever. Didn't want to help show me how it works or put it away where the jerk specifically wanted it. Charged me a late return fee even though I dropped it off at 1pm and two hours before I had too. Never again.

Rating:

5.0

Nothing the best place to rent from! Awesome place and the people that work there were so helpful and nice!