Dropped off vehicle during business hours. NOBODY was there and the doors were locked. Called the drop off business and was instructed to drop the key in the box. Received a phone call from the drop off business later in the day to "bitch" at me for leaving the vehicle on the street. It was left as close to the office as possible . THERE WAS ABSOLUTELY NO OTHER INSTRUCTIONS GIVEN.....this drop off business needs a lesson in management and communication.Tim K.
Tedds Custom Installation
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in New Lenox, IL 60451
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Running lights did not work on the car carrier trailer, They not educated on how the equipment works, because the trailer has surge brakes, and they keep telling me that is was only for emergency brake away brakes, and it's not just for that.It has surge brakes for regular braking and surge brakes for the emergency brakes.David B.
Bad service , they charge me a $50 cleaning fee for parking the rental in the wrong spot , what does that have to do with cleaning , There trucks have no Ac in them and they don't care , U-Haul did not about my bad experience and there field mgr max didn't even care , U-Haul customer service is going down hill , This will hurt there company in the long runCorvan W.
My recent experience renting a trailer from Uhaul was very disappointing. Having rented many trailers in the past couple of years I have never had any issues and found your service and customer service to be impeccable. However, my recent experience started with the same great service level picking up the trailer in Raleigh but end with a very poor experience at drop-off at Tedds Custom Installation (U-Haul Neighborhood Dealer) 21719 S Center Ave New Lenox, IL 60451 (815) 485-2611 When I arrived at this location around 3:00pm on September 1st nobody was around and the door was locked. I called the number on the door and was told someone would be there to assist me in 10 minutes. I've have never not been helped immediately in the Mokena location and they's someone always at this location. This was the first sign that this was going to be a different experience. When the person did arrive he told me to back the trailer into position along the others and disconnect the trailer myself. I told him I wasn't comfortable with backing up into a tight space and certainly didn't expect to have to disconnecting the trailer. I told him I've never had to do this in any Uhaul location, ever! He informed me that they no longer can assist customers with connection or disconnection and that it was now my responsible. Even though I've rent several trailers from Uhaul, I've never had to do this and always thought it was part of the service. The persons condescending tone of voice was probably the most infuriating part of the experience. He didn't seem to care about customer service or Uhaul as a company. He spoke poorly about his relationship with Uhaul and his recent lawsuits against Uhaul and how he made Uhaul pay. He was almost gloating that he beat Uhaul and that now he never has to help customers connect or disconnect again. He also let me know that this is now a Uhaul national policy and no Uhaul anywhere would assist in connecting and disconnecting equipment. It certainly didn't happen that way when I picked up the trailer in Raleigh. Nothing out of the usual was explained about this policy change before I rented. I'm 68 years old and have a pacemaker with that said, I don't think I'm the best choice from just my level experienced and physical capabilities to be asked to do this. I did ask this person for at least instructions on how to disconnected the trailer and reluctantly he gave me the instructions. Whatever your policy was or is currently, my expectations were totally different from any other time I've rented through Uhaul. SamSam S.
There was no instructions as to exact drop off space. I dropped off the trailer in the parking lot in front of other parked trailers. Received a call from the owner and accused me of parking it in the middle of the street when it was not and threatened to tow the trailer that was on his own property. Followed by the charges for towing would become my responsibility to pay. Owner was very hostile on the phone, even after telling the owner I would be there in fifteen minutes to park it to his liking. Furthermore, while in the process of moving it to the spot he wanted, the owner called, being hostile again, saying I cannot park it where I was at the moment. Clearly he was watching through the cameras on the lot to see what I was doing, but couldn't tell that I was still moving the car to his preferred location. No reason to communicate as he did. After speaking to customer service, I was informed there was no right or wrong spot to put the trailer, so long as it was on U-Haul property.Helen S.