First off the guy at the counter was very rude, also the guy I spoke to on the phone said he switched it to 24/7 so I can pick up before hours and he did not. I had to wait till they opened. Also he mentioned the 20ft truck I booked was out for maintenance but he could get me in a 26ft for the same price. That wasn’t a problem- when I paid they charged for the 26ft. Just awful business, I’m not one to leave reviews but felt like it was needed for this one.
Nicolas D
Tedds Custom Installation
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in New Lenox, IL 60451
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How U-Haul Reviews WorkGot charged twice. Took a hour to book due to verification and app issues.
MICHAEL KWe were greeted by a rude man who told us if we came same time next week (9:40 am) they would be closed. We needed a van for just this one day. Then, we were instructed to pay through a plexiglass window, with a hole in it to sign. Finally, we were sent to a van that he pointed at, and we were on our own. Just a really bad vibe to the place.
Jim SMade my drop off in Homer Glenn but U-Haul app send me a different drop off at above location that was already closed had to pay $20 extra and also was charge 9 extra miles that wasn’t informed when I made the reservation also on line was $165 and paid $189 why ?
Carlos SPick up location was great. Very helpful!
Kevin W