Customer Reviews for Tedds Custom Installation
(U-Haul Neighborhood Dealer)

1200 reviews

21719 S Center Ave   New Lenox, IL 60451

(815) 485-2611

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(815) 485-2611

21719 S Center Ave
New Lenox, IL 60451

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Lori M. 
Rating:
1.0

Ted was the biggest asshole. He called me up screaming at me telling me I stole his trailer and he was calling the police.. I filled out rental form online and paid for it… he had my phone number and name to call me up and yell. He then charged me the extra insurance, without my permission.

Brittany K. 
Rating:
1.0

When I returned the truck the owner was not very helpful with the return process. When I asked for help he said he did not know how it worked. I stood there working on it for 20 minutes as he locked up and went to lunch.

ROBERT V. 
Rating:
5.0

Nothing - using the APP was great !

Michael J. 
Rating:
5.0

Helpful, answered phone, answered all questions, verified pick up day of rental, helpful throughout process!

Ryan G. 
Rating:
3.0

I rented a cargo trailer, expecting everything to stay dry, since I was moving a 1 bedroom apartment from N.J. to IL. Well this trailer leaked badly. Our stuff got wet, I do have pictures of the water running and dripping inside the trailer the floor of the trailer was soaked. I feel I should receive some kind of credit for this inconvenience.

VINCENT P. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH D. 
Rating:
4.0

Customer did not leave a comment.

joseph S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Customer did not leave a comment.

ALICIA G. 
Rating:
5.0

Friendly service, organized!

Deborah S. 
Rating:
5.0

Customer did not leave a comment.

Bryan B. 
Rating:
2.0

Truck was not clean. Waited 45 minutes to complete the online rental!

Giovanni P. 
Rating:
4.0

Customer did not leave a comment.

john N. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER W. 
Rating:
5.0

Staff was courteous and friendly Nice people to do business with

GREGORY F. 
Rating:
5.0

Your doing a fine job. Keep this up. I'll be back, you have taken care of me for years - moving familys around, things at church - I can't think of the times you have helped me. Thank You

phil C. 
Rating:
5.0

Couldn't have been easier!

MARY W. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
3.0

I was supposed to receive a $50 discount on my bill due to the change in pickup and drop off location from Orland Park where I live to New Lenox. It also resulted in 20 extra miles at 39c per mile. My bill did not reflect the $50 discount

Duane B. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE G. 
Rating:
5.0

Great service as always, never an issue with Tedds customer service.

JAMES N. 
Rating:
5.0

Customer did not leave a comment.

tom B. 
Rating:
4.0

Customer did not leave a comment.

Yasmine A. 
Rating:
5.0

This location went above and beyond. they stayed open past there closing time to get truck and trailer ready. To make sure I was set for my four hour trip home after my truck was disabled by a car accident. Very thankful for what He did for my wife and I . A1 Service

Thomas J. 
Rating:
4.0

Van was great customer service was bad this location should not be a u hail rental location

DAVID R. 
Rating:
4.0

Customer Service here is excellent & friendly. Trucks are clean. Would recommend

gina B. 
Rating:
1.0

The gentleman that worked there was very rude and unhelpful when we ran into an issue.

Loretta D. 
Rating:
1.0

Truck leaked all over my belongings. I told the man that checked the truck and he could have cared less. It states everywhere it has 24 hour service on the internet yet when you call they say they can't help you and to come tomorrow at 8:30. When I called he just ended the conversation by talking to someone else at his location then hanging up me.

Debra G. 
Rating:
5.0

It was very easy to rent using the app. Location was great for pickup and drop off. Only negative remark was that the dolly and moving blankets I ordered were not included with the truck.

William E. 
Rating:
3.0

The staff is not overly friendly and act as if they are doing the customer a favor. I will not be back.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
4.0

The inside cab needed a deep cleaning. The steering wheel was extremely dirty. More important now as we are still dealing with a pandemic. Other than that everything else worked out great.

SCOTT K. 
Rating:
5.0

Please post the time that you break for a lunch . That may help a first time visitor. You dill well. God. Bless

MICHAEL S. 
Rating:
1.0

Office was closed when I arrived at 3:15 for 3:30 pickup on an online reservation. Info on door said close at 5:30. Nobody present. When I did reach someone after 5-6 calls he begrudgingly told me he would be back and doubted that I had a reservation. Quote for rental online was $54, they told me that policy disallowed them to rent car carrier round trip, that I had to rent one-way and would be $105 plus over $60.00 for a fee they could not explain. Told me rental would be $186.00 total. When I disagreed and started questioning further the fee suddenly came back down to $54 less $8 for insurance. Felt they were attempting to overcharge me because I needed the trailer desperately at that point and had no alternative. Very poor customer contact and relations. Will never even consider this office again. Second customer who was present and heard the whole conversation also said he will never return.

Timothy E. 
Rating:
4.0

Customer did not leave a comment.

ROY S. 
Rating:
4.0

Customer did not leave a comment.

edge H. 
Rating:
5.0

Trailer needed new tires. They were dry rotted. Owner reiterated to me six times to park it in the spot I pulled it out of when I bring it back. All of the spots were filled so I parked it in front of where it was to be parked. He made a big deal about it. If he didn't have so many junk vehicles laying around I could have parked it in a spot.

DOUGLAS B. 
Rating:
5.0

They restructured the rental and saved me $$$. Thanks

STEPHEN S. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
2.0

The trailer I paid for was buried in snow. They gave me a slightly bigger trailer for same price but it was completely full of snow. I had to spend 30 min cleaning it out to use. Rude guy helped.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

BRUNO N. 
Rating:
1.0

Owner is very rude both on the phone and in person.

THOMAS F. 
Rating:
2.0

I requested 2 furniture dollies which I never received so now I have to request a refund of the cost. The truck jurk like it was going to break down. I have uhaul before but this was the worse

Nancy W. 
Rating:
5.0

Customer did not leave a comment.

Raymundo M. 
Rating:
1.0

I did everything on line before I went to pick up. I received an email saying the truck is ready. I went there and I had to go through even more steps. Finally I got my code to the key box but the key wasn't in it. After waiting longer and making a few calls a guy came out with the key. It was cold out so I was in my car warming up when a guy came out yelling at my with the key. I guess I inconvenienced him. Poor service.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

GABRIEL S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN D. 
Rating:
4.0

Customer did not leave a comment.

Matt G. 
Rating:
2.0

Trailer was rusty, gate was tough to open and the driving lights did not work. It created a hazard with night driving.

Ronald P. 
Rating:
5.0

Customer did not leave a comment.

thadeeus R. 
Rating:
2.0

Presumed owner/manager of the location was very rude. Loudly talking/borderline yelling at employees and customers. The truck was covered in snow so I asked for a snow brush to clean it off. He instructed someone to show me how to use the windshield wipers, because obviously as a woman, I probably don't know how windshield wipers work.

Lindzay S. 
Rating:
5.0

Everything went as promised.

William G. 
Rating:
4.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

santo D. 
Rating:
1.0

The man was a bit rude and snappy. I also had to help him pull a trailer out of the way by hand to get to the trailer that was assigned to me. Before he helped me peel the tongue of my trailer out of the frozen ground he decided to move a few random trucks around across the street while i was standing there after we walked outside to get my trailer. I told him that he didnt need to move those on my account and he said "i didnt". Which i thought was pretty ignorant to do while im standing there to get my rental. So i asked for a hand with the trailer and he said sorry its required that you hook it up yourself, and then i said well can you give me a hand pulling it to my truck and he was just standing there...so i snapped at him and said c'mon dude i got places to go can you give me a hand or what..and he finally helped...bad experience, next time i'll use a different rental company.

Todd H. 
Rating:
1.0

Messed up reservation, seems to really care less about the Uhaul side of business as this is secondary to them

Scott T. 
Rating:
1.0

The manager was rude and insulting to my wife who dropped off the tow dolly. He refused to help her unhook the dolly. He is overweight and lazy. He does not represent Uhaul well at all. Bobby, the other worker there was very helpful and polite. Unfortunately. I would never rent from this location again and I would never recommend this location to anyone for anything. As a matter of fact, my wife will be going on yelp to let everyone know not to rent anything from this location.

Jack F. 
Rating:
4.0

Customer did not leave a comment.

William V. 
Rating:
5.0

Clear instructions on after hours return that does not require the use of a cell phone.

Dennis S. 
Rating:
3.0

Customer did not leave a comment.

Ryan K. 
Rating:
3.0

Customer did not leave a comment.

TOMMIE W. 
Rating:
3.0

The location agent did not go over the vehicle with me it had some misc .trash inside so I left in there and I got a charge for cleaning thats wrong. I do know you will say its my fault for notifying at pickup but with covid I didn't open the door till I had it home. And what the hell is a environmental charge. I think ill be looking for other companies to rent from

john O. 
Rating:
5.0

The guys at Tedds were professional and quick with the check in process. The truck was in good shape and was great for our move. I would recommend them to anyone looking for a rental.

Amy H. 
Rating:
5.0

The man who helped us was extremely knowledgeable and helpful. We were in a rush and in need of the auto transport. Thank you for being accommodating to us.

Stephan M. 
Rating:
5.0

I didn't know about low gear when it was started up tow/light and not understood that . That could have been better explained in advance if person driving long distance . Short distance is what I was unsuitable g it for.

Desmond F. 
Rating:
3.0

Customer did not leave a comment.

David R. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
1.0

Terrible service and I was over charged

Zachary S. 
Rating:
3.0

Customer did not leave a comment.

Harry D. 
Rating:
5.0

This experience was wonderful

Richard W. 
Rating:
1.0

The most rude staff I've probably ever encountered. Any question seemed a bother to them. Would not recommend this location to anyone. I used this location a couple years back and had the same experience. I figured I'd give them a second chance considering they are the closest to me and not a thing has changed. UHaul should be ashamed of this location. Please someone step in and do a formal audit of their operations. From the ignorance of the staff, to the truck with 155,000 miles feeling like it was going to come apart, It could not have been a poorer example.

Brian J. 
Rating:
5.0

On-line system was easy to use. Well done U-Haul!

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
1.0

I will never utilize this location again. The man at the store was rude, condescending, and very unprofessional. My 7 and 9 year old daughters even made a comment to me when we left to store to say that they were really uncomfortable, and never saw anyone act like that in a store. Upon returning the trailer, I was overcharged from the original agreed upon price. I called the store to let them know, they said they'd fix it right away and still haven't seen the corrected invoice. Very disappointed in the experience, and much different than my rental experience the week prior at another location. I will not be coming back.

Nicholas N. 
Rating:
5.0

Customer did not leave a comment.

Jackquelyn C. 
Rating:
5.0

Customer did not leave a comment.

Mickey M. 
Rating:
2.0

The guy there was not helpful and pretty rude. I paid all the missed tolls and gave you proof and you still charged me. I payed twice!!!!!!!!!!!!!!!!! That is crazy and no one has bothered to respond to any of my emails. This was a total scam. I believe you don't remind people to grab their transponders on purpose. Horrible experience and will never use your service again and will definitely tell everyone my experience with your company.

Kimberly O. 
Rating:
4.0

app not easy to use

tim S. 
Rating:
2.0

The truck I rented (for close to $140.00) was supposed to have a dolly and ropes included. when I arrived at my location-40 miles away, I realized it had neither. So the truck was uselsss to me.

scott W. 
Rating:
5.0

Customer did not leave a comment.

DAN O. 
Rating:
3.0

I secured a truck at a close location. The night before the rental, I received an email stating that I need to go to a different location. Which was over 10 miles away. I am very disappointed in this management decision. When someone rents a truck from a certain location, that is where they should be. This changed my overall time and money spent.

Ronald F. 
Rating:
5.0

Customer did not leave a comment.

RACHEL D. 
Rating:
4.0

Customer did not leave a comment.

TERRY B. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Colin N. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

The pick-up of the truck was VERY quick and smooth. I didn't have a mask and they had some disposable ones available. The drop off process was just as good. HIGHLY recommend.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

I have done business getting U-Haul trucks from Ted's and this time was no different. Very clean, safe (covid-19 was adhered to with masks and social distancing) and excellent staff. Very efficient, fast and reliable process renting a truck! And the drop off using the U-Haul app was a piece of cake. Very easy and convenient return.

Ricardo B. 
Rating:
5.0

Customer did not leave a comment.

Dalin S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Great service very neat and clean. Have used them in the past and will continue.

STEVEN A. 
Rating:
4.0

Everyone was pleasant. Some communication issues. First call asked about 10ft box with a ramp . Told computers down. 29.95 price. Called back different day. Picked up truck no ramp. Called back hour or so later. Told just bring it back . Ten dollars more. Well that wAs the issue. Again all employees pleasant. Was recharged for bigger truck full price. Asked why full price. Then told had to have it back within the first hour. It would of been nice to have been told that when I called. So thirty dollars more for something that I ordered from the beginning. Doesn't seem right.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

diane C. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top