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Connie C
Customer Reviews for Tennessee Check Advance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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JUDY JThe rates at the place to rent the truck stated 39,98. However I was charged a different rate of 49.99 and all anyone seems to tell me is that the rates have changed. That does not matter u should be charged the rate as advertised not whatever you want to charge me as this could make the decision as to if I want to go with U-Haul or another company. I should be compensated
Gladys JMake sure someone is available to contact. We had issues when dropping off the vehicle with nobody to help out. I tried calling with no answer. I had to pay extra because of issues that happened & this was inconvenient when there was nobody to communicate with to assist.
WENDY EMs. Lisa was very helpful.
Judy HI would rather gas was on full so I didn’t have to quess how much too put in too return but definitely a great choice I would choose again
steven hI called U Haul with a flat tire. from Wells,Nevada. I was roued to the service department. told them where I was. and about 30 minuets Service truck pulled up. In ten minuets the flat was changed out with a new tire and wheel. Sighed the work order and was on my way no. B.S. Job done quick and nice. Fredrick.
fredrick vVery friendly and helpful staff.
DUSTIN PHave what you reserved on & at the location you preferred 2weeks in advance like I did!
Grant EGreat people
Matthew MHave equipment there when supposed to be.
James RN/A
willie QThe app never picked up the location and I had to make another call to uhaul.
KATHERINE HI had to pick the the 6x12 trailer up by hand along with the lady who worked there. I am 65 years old. Get trailer stands.
Eugene MThe gal was very nice and helpful but It took three of us to unhook the trailer at the drop off as the tongue was so heavy with the braking system they now have and this facility did not have the proper equipment to lift it up off off of my hitch. Someone could get hurt really bad without this equipment.
Maxine BNone
stuart hWashing the trucks
WIlson SFelt very uncomfortable there. Made me feel very unwanted. Bad experience!!!
Adale PEverything and customer service was great
MARY SThey were very nice and helpful.
DEVORA RI was notified 24 hours prior that I would have to drive 40+ miles to this location, which is not the location requested. Upon arrival, the auto trailer was not connected to the truck. I had to back the truck and hook up the trailer. The representative did not know anything about trailer hook up. There was no walk around to identify known damage spots. The cab was dirty with food, french fries, dirt and trash. The truck storage area had dirt, straw, and trash.
John MThe drop off was handle at a Check Advance business and only had a small sticker on the window indicating it was a u-haul store, so it was hard to find.
alan dThe truck was dirty in the cab as well as the box where we put or couch and chair.
georgia cHave better Wi-Fi in the area
Bennie EThis was the best truck. We were able to fill it with all of my house furniture thanks again for helping us moved. We will be using it again. Cathy Taylor
Cathy TI had pickup scheduled Friday evening from the lock box. Website error meant I couldn't get into the box without calling customer service the location was closed. Spent almost 2 hours on the phone on hold to finally get the box code to find the box was empty. Had to wait until next morning to get the key in person. To have this happen in the middle of a house move was unacceptable and very time costly to me. After finally getting the truck the ac wasn't working and only blew hot air. In the west tennessee heat and humidity I was not impressed. Overall a very poor experience.
Ethan RExtra items ordered were not available. No one called to let me know.
Kathryn SThe rates were a lot higher than quoted. The lady that done the paperwork was rude. i was told that it cost $19.95 per day and $.89 per mile. After I finished moving what I needed i stopped to put the gas back in it that I used. The old gal told my sister to make sure i did that so you wouldn't charge me for the gas also even though that wasn't mentioned in the rates. When I stopped to get the gas and looked at my messages I had one of U-Haul informing me I had to have it back by 5:15 less than 3 hours from when I rented it. When we got back to the place in Ripley it was closed. We finally located the woman and had to wait for her to come out to get the keys and give me my receipt . She was in the back of the building . My sister went back there and knocked on doors to find her. She jumped her and told her she was knocking on people's doors that live there. She finally came out 20 minutes later. It was all very stressful and she was the rudest person I've ever met . She never told me I had to have the truck back by within 3 hours from the time I rented it. She didn't tell me the business closed at 5 pm but the message said i had until 5:15 to get it back. I was told the $19.95 was for a day rental not an couple of hours. I was lied to from the minute i walked into the place. I will never us this place again. lies was all I was told and I don't deal well with liars.
Pat HI was told a cargo van would be delivered on site for my rental. It wasn't. I was upgraded to a 20-ft box truck, and only needed 3 feet of it. I wanted a van for a secure sleeping area. In the end, I paid more for gas (4500 miles at 9.0 mpg) than I did for the rental. A small Subaru would have been a better rental for me than a 20-ft truck. You can make improvements by doing what you said you would do, or stating what you can't, or might not, do.
Daryl MFirst, there was a computer "glitch" and the representative had to input reservation information again. This took up about 30 minutes. Second, I am the customer,it is not a requirement for me to know how to hook up a tow dolly to the Uhaul truck. At least train the customer service representatives about the installation of the tow dolly. Luckily, I asked a man who visited the Tennessee Check Advance, for his assistance with the tow dolly. He was nice to help me. Third, Online reservation system needs an overhaul. Reservations online should match upon the customer's visit to the Uhaul store.
ANGELA TClean the inside of the vehicle.
CLARENCE JThe truck was dirty inside, had mud and paper on floor. Napkin in cup holder and draws in the back of truck also.
VALERIE HUhaul location directed me to drive the uhaul to this location. I much rather took it to a location in Brownsville then having to drive to Ripley.
ARMARIO DI had a great experience! Very accommodating and helpful!
sarah dMs Lisa did a wonderful job and great to work with, even helped to unhook the trailer and assist with putting it back in place.
Gregory OStaff was friendly and helpful.
Teresa EI think the gas should be full when making out of town trips. But over was great working with you guys.
Kathy BService was good. There could be more information on how to use the equipment. Some of the stickers were worn off. Maybe a how-to on the website with instructions and tips. I had a heck of a hard time.
antonio mGreat service!
andre sShe said there had not been time to clean the vehicle, but it was fine. I marked no because the check engine light was on. We told her, and she said they were aware of it. We had no problems, but I would rather not having any alert lights on. The service was good.
robin sI had a great experience with them. The lady was extremely helpful and very nice. Just keep that up highest rating for full service all around. Thank you
Vetnameise WMake sure the truck is usable and no combination locks are attacked. Ripley office customer service was awful especially on Saturday morning 10/3/2020. She was very disrespectful and ugly acting g. .. Ec Er
ZANDRA W