Customer Reviews for Terries Sales and Rental
(U-Haul Neighborhood Dealer)

205 reviews

144 State Rd 18   New Wilmington, PA 16142

(724) 652-1939

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(724) 652-1939

144 State Rd 18
New Wilmington, PA 16142

Services at this Location:

Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Shawn W. 
Rating:
5.0

TERRIE was outstanding with the hookup. Had we not worked together, I wouldn't have known how to unhitch!

Jerilynn M. 
Rating:
5.0

Good guy very pleasant.

ANTHONY S. 
Rating:
5.0

Nice guy. Very easy going and helpful

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

BONNIE D. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

Jerilynn M. 
Rating:
5.0

Was happy with everything

Richard S. 
Rating:
3.0

Assure that your trucks are in tip top condition. If they need to be junked, then junk them. You should not put profit over customer safety.

Renea I. 
Rating:
5.0

Customer did not leave a comment.

william P. 
Rating:
1.0

You could improve your website to not let you try renting from places close to you and end up having to drive almost an hour away. Have a standard for non uhaul locations (like where they are). I have rented many times and never have I been so disappointed. The address given to me for this location was wrong, the equipment was tethered and worn with no replacement to be given. I was charged almost 130$ more than I was originally quoted. I'm never recommending uhaul again.

Stephanie S. 
Rating:
5.0

It would be beneficial if all fuel tanks were full of gas at pickup. it is difficult to do a return with the same amount of gas.

Ernest S. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

When I went to leave with the truck I was renting there was a padlock on the back and the man did not know it was there or have the combination to remove it! While I waited for him to locate the last renter I was paying my worker by the hour and that was costing me money. He gave me a different truck after failing to locate the padlock combination. I returned it with more gas than I left with but got charged for gas! He wasn't around when I returned it so I couldn't even speak to anyone. The gas cap had no lock so anyone could have taken gas out while the office was unattended. I won't use this location again.

Janice S. 
Rating:
5.0

We started the process through the 800 number because we had to find the exact equipment we needed. They located it and gave a CC number to hold. When we got there it made it SO easy. Did a few things and on the road we went. Nice job!!

Neil R. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
1.0

40 miles out of the way from my original location.

Michael-Paul J. 
Rating:
5.0

Customer did not leave a comment.

Richard K. 
Rating:
4.0

Have open internet connection.

ASHLEY B. 
Rating:
4.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

Antonio M. 
Rating:
5.0

nothing

John W. 
Rating:
3.0

The manager was very nice and helpful but the premises were very dirty and the parking area was very crammed so it was hard to pull in and out.

Elaine K. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
1.0

Customer did not leave a comment.

Krysta L. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
3.0

Convenient, clean a c v

Rick P. 
Rating:
5.0

Customer did not leave a comment.

Jodi K. 
Rating:
5.0

Terry was very nice to work with. He was very attentive to my needs as a customer.

Joseph N. 
Rating:
5.0

This truck only needs a new light bulb in cargo box. Must be burnt out.

John M. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

Great customer service.

Larry D. 
Rating:
4.0

Customer did not leave a comment.

RICHARD N. 
Rating:
5.0

Terry was very professional and saved my day after the intended pick up location did not have a vehicle ready for me.

eric T. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

EVERYTHING WORKED OUT GREAT

CHARLES F. 
Rating:
1.0

I initially requested pickup from Vitale's in New castle, but U-haul called and asked if I could pickup a day earlier from Terries, which I agreed to. I called Terries to inform them I will be picking up there and was told he already had the truck rented out to someone for pickup on Monday, I was picking up on Saturday. He said he would have to get this straightened out and he would call me back. He never called me back but I called him back and he said he did get this straightened out and I could pick up on Saturday prior to noon as he closed at noon. When we arrived at 10:45am the office was unlocked and no one was present, waited for approximately 30 minuets until the owner showed up as he went to Youngstown to pick up auto parts. He did not give me a contract and said U-Haul would e-mail the same to me. He only gave me a copy of the Safemove Validation tag, but no contract. Never received an e-mail with the contract. I had to call to verbally get the breakdown on what was initially charged on my card. There was no documentation as to how much fuel was in the vehicle nor any documentation as to what any fuel surcharge would be or how to estimate how many gallons to put back into the vehicle. I thought I replaced what I used prior to dropping it off, but now I am working with U-Haul customer service regarding the extra fuel surcharge as I am disputing that. I will not pick up from Terries Sales and Rental again, I will travel further to pick up a rental truck if I have to in the future.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

Carmella M. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

brenda M. 
Rating:
1.0

Proper maintain equipment. Trailer had lights issues. bald tires and not clean. We tried to report after hours drop at 9 pm and the system would not let us. Today we got charged an late fee when it was return on time.

David J. 
Rating:
3.0

Customer did not leave a comment.

margaret U. 
Rating:
5.0

Customer did not leave a comment.

Samuel L. 
Rating:
4.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

Customer did not leave a comment.

Bruce W. 
Rating:
5.0

Customer did not leave a comment.

Claire A. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
3.0

Customer did not leave a comment.

Judy S. 
Rating:
5.0

They had the truck that I needed, when I needed it. Great place to do business with.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

Larry D. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
3.0

Customer did not leave a comment.

MIKE M. 
Rating:
5.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

John G. 
Rating:
5.0

I would always refer anyone to Terries to rent. He is super nice, friendly and most of all helpful.

Lloyd P. 
Rating:
4.0

Customer did not leave a comment.

Brady C. 
Rating:
4.0

Great customer service

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Excellent Service. Would use again in a heartbeat.

Ronald D. 
Rating:
5.0

I was very happy with my rental.

Dave C. 
Rating:
5.0

There were hidden costs that I did not expect. I had never rented prior to this so I didn't expect this.

BONNIE M. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
5.0

Very friendly and helpful

Barbara L. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
3.0

Very friendly at drop off!

Stephen F. 
Rating:
3.0

I had to drive 30 miles to pick up this truck. There was less than 1/2 a tank of fuel in it. When I parked in front of my starting point I had just over a 1/4 tank of fuel. I do not enjoy driving an unfamiliar truck around low on fuel. I know if I would have drop this truck off with less fuel I would have been charged for it.

David H. 
Rating:
5.0

Customer did not leave a comment.

SHERRI K. 
Rating:
5.0

We were very pleased with the service we received from Terries. He was pleasant and confirmed before the reserved date the truck was on site and available for the date/time we needed it. The truck we received was clean and ran well in addition to the price was very affordable. I would not only use Terries again but also recommend this location. LMSS

Linda S. 
Rating:
5.0

Terrie assisted me with installation, and provided me with the correct size receiver ball for my hitch. Great Service...Thank You

JOSEPH M. 
Rating:
3.0

The place was open but not a person in sight. I had to return uhaul that day or be charged. It was difficult for me to disconnect the trailer by myself. I was able to but had to leave our hitch still attached. I left a message for Terry, and he did call back the next day.

andrea D. 
Rating:
4.0

Customer did not leave a comment.

DONALD S. 
Rating:
5.0

Customer did not leave a comment.

Brendan T. 
Rating:
5.0

Not much,the truck drove very nicely and smoothly...I loved it,thank you very much for the great experience. I will be coming back as soon as I find a house to move into. D.W.

Debra W. 
Rating:
1.0

Had appointment to pick up trailer at 9:00 am wasn't open until 9:18 am. Waited 20 min.

Sharon M. 
Rating:
5.0

Make sure water does not. Come in truck

Eric M. 
Rating:
1.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
3.0

Customer did not leave a comment.

FELLOWSHIP F. 
Rating:
3.0

Customer did not leave a comment.

Bradley R. 
Rating:
3.0

Customer did not leave a comment.

BOYD J. 
Rating:
3.0

Trailer promptly logged in Monday morning after being dropped off Saturday after hours.

John H. 
Rating:
4.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

keep this guy busy--he's a good guy

David R. 
Rating:
3.0

These people are the salt of the earth. Very helpful and accommodating.

LARRY W. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Customer did not leave a comment.

Adam E. 
Rating:
5.0

Customer did not leave a comment.

LYNN H. 
Rating:
3.0

Customer did not leave a comment.

MELISSA D. 
Rating:
2.0

Customer did not leave a comment.

william F. 
Rating:
5.0

Customer did not leave a comment.

Jessi S. 
Rating:
4.0

We have rented through Terrie's Sales & Rental several times and it's always been a great experience.

MARTHA C. 
Rating:
3.0

Ensure all accessory inventory is up to date since many items were not onsite and needed to be obtained from another location.

ERIK I. 
Rating:
5.0

Terry was very accommodating. Truck was clean, full of gas and check out and check in was very quick and easy. would recommend to everyone

James M. 
Rating:
4.0

Customer did not leave a comment.

frank P. 
Rating:
4.0

Please ask Darius Brown to check he's inputting his email and not mine. dcbrown1985@gmail.com is me, Dan, from England, UK. haha :D

darius B. 
Rating:
5.0

The price was ridiculously expensive. I normally go with budget because they offer good deals and would have cost about half but I was in a bind and could only get a uhaul. I will never use uhaul again just because of the ridiculous price difference and the fact there aren't any deals. The location was good and the man who ran the place was excellent but the price was way too high.

Brandon E. 
Rating:
2.0

how about not lieing about the price!!!!! 1.00 per mile plus all those taxes!!!!! plus gas!!!!! its NOT 20.00 per day as you say.! screw you!!!

Myrna M. 
No reviews have been submitted for this location.

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