Customer Reviews for Terry's Auto Care Center
(U-Haul Neighborhood Dealer)

1,154 reviews

2336 S Stone Mountain Lithonia Rd   Lithonia, GA 30058
(W of Lithonia Ind Blvd)

(770) 482-9586

Location Hours

  • Mon: Closed
  • Tue-Sun: 12:30 pm - 4:30 pm
Special Operating Hours
  • 10/23/2021 - 10/24/2021: Closed

Services at this Location:

Contact Us

(770) 482-9586

2336 S Stone Mountain Lithonia Rd
Lithonia, GA 30058
(W of Lithonia Ind Blvd)

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Sun: 12:30 pm - 4:30 pm
Special Operating Hours
  • 10/23/2021 - 10/24/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Provide equipment ready for rental.

COREY J. 
Rating:
5.0

Customer did not leave a comment.

INETTA W. 
Rating:
5.0

Great service

Alita S. 
Rating:
3.0

Customer did not leave a comment.

Danielle L. 
Rating:
3.0

Customer did not leave a comment.

Cecil T. 
Rating:
5.0

Customer did not leave a comment.

Danielle S. 
Rating:
5.0

I use them several times a year. The customer service, is great. The guy man in the office is very friendly and professional.

ALITA S. 
Rating:
3.0

Customer did not leave a comment.

Christina L. 
Rating:
5.0

Customer did not leave a comment.

Brittnie S. 
Rating:
1.0

Customer did not leave a comment.

ERNEST J. 
Rating:
5.0

Customer did not leave a comment.

Sheena E. 
Rating:
1.0

I should be able to drop off the tow dolly if I want to drop it off early, but I was not allowed to do that. I ended up having to drop the tow dolly at another uhaul dealer.

KENNETHJUAN K. 
Rating:
5.0

Customer did not leave a comment.

SABRINA T. 
Rating:
3.0

Customer did not leave a comment.

ORENTHSIS S. 
Rating:
2.0

Make sure trucks not on empty when the renter pick up truck and that the limit of $25.00 is the maximum allowed so the renters don't put more than $25.00 gas in truck

PAULINE B. 
Rating:
5.0

Nothing

DAWN D. 
Rating:
5.0

They are very professional at this location.

COURTLAND A. 
Rating:
1.0

Parking lot was a total wreck. No where to park. Really awful 1st time experience for me.

Madelyn M. 
Rating:
3.0

Customer did not leave a comment.

Marvin M. 
Rating:
5.0

Excellent service!⭐⭐⭐⭐⭐

TERRELL J. 
Rating:
1.0

Customer did not leave a comment.

DENISE M. 
Rating:
4.0

Customer did not leave a comment.

Minerva C. 
Rating:
5.0

Maybe a gate to block people from taking or tampering w customers who leave their vehicle.

Drakar B. 
Rating:
4.0

Customer did not leave a comment.

JAMARR T. 
Rating:
2.0

Customer did not leave a comment.

Andrea A. 
Rating:
5.0

Customer did not leave a comment.

ADEYINKA A. 
Rating:
5.0

Customer did not leave a comment.

Lorrie F. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY T. 
Rating:
3.0

Customer did not leave a comment.

Quintin W. 
Rating:
1.0

I did not appreciate that the van was on EMPTY in the middle of a gas shortage. I'm exhausted from the search for gas last night and early this morning and I had extra miles added to my bill due to the search. I had no clue what it would cost for gas for the van so I filled the tank (in error because I would have preferred to return it the way it was given) and gave the next renter a break. Never again will I use this location.

Lara E. 
Rating:
1.0

Customer did not leave a comment.

Spirit R. 
Rating:
3.0

Remodel the building it's very unkept and nasty looking

VERONICA H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA E. 
Rating:
5.0

Customer did not leave a comment.

GODFREY W. 
Rating:
4.0

Customer service was awesome! They made this very easy during a very stressful time. Very much appreciated!!

KIMBERLY F. 
Rating:
5.0

Customer did not leave a comment.

LEONARD J. 
Rating:
5.0

Customer did not leave a comment.

LARRY S. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN G. 
Rating:
5.0

Very nice and respectful rep. I will recommend this place to friends and business partners.

ZAIN Z. 
Rating:
5.0

Excellent as always

PATRICIA P. 
Rating:
5.0

Excellent customer service at the location. Very good experience from reservation to use of services. Thank you.

Conrad M. 
Rating:
5.0

Customer did not leave a comment.

ABDULAZEEZ O. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY C. 
Rating:
2.0

Took me over an hour to online pickup my truck. Didn't know to register online when returning. Was told to put key in the drop box.

Amelia S. 
Rating:
5.0

Customer did not leave a comment.

LLOYD C. 
Rating:
4.0

Customer did not leave a comment.

AUBREY D. 
Rating:
5.0

I have used this location several times. Very friendly and helpful.

ALITA S. 
Rating:
5.0

Customer did not leave a comment.

Sharena R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The young man that assisted us was extremely kind and helpful.

VALARIE R. 
Rating:
3.0

The place was nasty the grounds were damaged the trailer the break lights and blinkers worked but no park lights I'm so glad I came back before dark I told the guy he said oh as long as the blinkers and break lights work we gd I just nodded my head but it's done I just hope they fix there place up oh and get some heat in building

Calvin J. 
Rating:
5.0

I called the original location before I made a reservation to make sure they had my equipment in stock they verified they did, then an agent called me and told me otherwise and switched my reservation. I believe either better communication or accurate stock information would help with that type of communication

Khai S. 
Rating:
2.0

The place was a complete dump! there was not adequate space to pull in. the clerk that was there was very nice and opened the place on time. but they need to tidy the place up! the truck was ok. there was some trash left in the bin area of the cab , but not bad. I could drive it without being grossed out.

Janlyn B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA P. 
Rating:
5.0

Customer did not leave a comment.

LAVETTE B. 
Rating:
4.0

Fix drive way and parking area. A tree stump did some damages to my wife's car; she didn't see it and drove over it.

Geron F. 
Rating:
5.0

add discounts

Joseph M. 
Rating:
5.0

The gentlemen that assisted me on my return was great.

Gregory H. 
Rating:
3.0

I picked up an open top 5x9 trailer that had leaves and acorns in it. I returned the trailer to a different location and was told the drop off location would wave the cleaning fee this time. I returned the trailer in the condition I picked it up in.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

tara B. 
Rating:
4.0

Customer did not leave a comment.

Jerome V. 
Rating:
5.0

Customer did not leave a comment.

patricia P. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C. 
Rating:
5.0

My experience was great!

ALITA S. 
Rating:
5.0

Keep doing what you're doing now.

CLIFFORD V. 
Rating:
3.0

Customer did not leave a comment.

TERESA D. 
Rating:
5.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

YDONA S. 
Rating:
5.0

The customer service was excellent.

GABRIEL M. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
5.0

the truck's transmission was slipping and it made the trip difficult. The representative said he was getting it checked out.

Dale O. 
Rating:
5.0

Return bad service. Online bad service no help wrong. Information over change for truck Unhappy with bill

LLOYD C. 
Rating:
5.0

Customer did not leave a comment.

Nina F. 
Rating:
2.0

A lot needs to be done at this particular location.

Antwon R. 
Rating:
1.0

Need a better location. Dropping off a truck at night is dangerous. Not enough lighting on property. PS customer was very good.

PATRICIA W. 
Rating:
3.0

As a first timer customer,u need to explain to your service properly especially when returing using the uhual/share.com didn't know we had to take pic of the inside vehicle,which we had already turn in the keys which was after hours so there was no way getting it.

MARQUES C. 
Rating:
5.0

Nothing. I've been using Terry's uhaul service every since I moved here from Connecticut in 1998. Always excellent service.

REGINA L. 
Rating:
4.0

Cleaner office area

Brianna N. 
Rating:
5.0

Customer did not leave a comment.

HOWARD L. 
Rating:
5.0

Customer did not leave a comment.

SUZETTE W. 
Rating:
1.0

Overcharged and manager from Uhaul never called to rectify the overage due to a mileage error. The location is okay but not sure why the mileage shows 136 miles when I only went 40.

TANYA J. 
Rating:
5.0

The check in was easy. The return was easy.

BOBBY S. 
Rating:
3.0

We had no air in vehicle and the breaks was bad very dangerous

ANDREW P. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

Great customer service!

rashonda L. 
Rating:
3.0

Customer did not leave a comment.

lela C. 
Rating:
4.0

Customer did not leave a comment.

Melvin H. 
Rating:
4.0

Customer did not leave a comment.

Dorian M. 
Rating:
1.0

Dolly's weren't on the truck that I had reserved, was told by customer service that I would be refunded my money back and that I would not have to pay extra if I went and got a dolly from another location which was not noted so when its was time for me to call with my concern it wasn't showing the agreement. I had to drive to different locations which I didn't get reimbursed for the milage either and had to pay for the dollies anyway it took an 1hr 1/2 of my time to get my items so that I could go move. If this is the way Uhaul 3rd parties are going to do business then I want no part of it, and for uhaul not to acknowledge the fact that i had to go to 2 different locations to pick up some equipment that I order and Reserve is B.S. I would not be doing business thru their 24/7 portal again and advise anyone else to just go to the uhaul in person to make sure their order are correct and in order. I spent to much money for things not to be right we already live in a stressful time so why aren't people being considerate of others.

Brandon E. 
Rating:
3.0

Customer did not leave a comment.

Paula J. 
Rating:
5.0

Customer did not leave a comment.

Shadarius M. 
Rating:
3.0

The customer service was great when I picked the uhaul up, but ended up getting stuck when the truck wouldn't start. Very disappointed in uhaul.

Jackie C. 
Rating:
5.0

Customer did not leave a comment.

Shadarius M. 
Rating:
5.0

No improvements at this time. Professional and friendly service always.

Scott D. 
Rating:
5.0

Customer did not leave a comment.

Tamara C. 
Rating:
2.0

I originally had a reservation at another location but received an email of last minute location change and this was the new location. The guy who helped me with my reservation was completely incompetent! I'd be rude if I called him an idiot but if the shoe fits... ?? He knew nothing about the correct details of my reservation. I actually had to tell HIM. The entire experience was a disaster. I'll never rent from this bootleg location again!

Ebony B. 
Rating:
4.0

Customer did not leave a comment.

Xavier R. 
Rating:
3.0

Have more than 1 person working.

Melvin B. 
Rating:
5.0

Customer did not leave a comment.

MILLICENT J. 
Rating:
5.0

I would suggest that the Dooley be included in the rental because it is an important part of letting the multiple contents.

Smart V. 
No reviews have been submitted for this location.

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