Customer Reviews for Tesson Ferry Phillips
(U-Haul Neighborhood Dealer)

Rating:

5.0

The back of the 10 foot U-Haul van that I got was dirty to where I had to vacuum it out. The inside of the cabin is also dirty with leftover receipts from previous customers. There were a lot of unexpected charges for the five hours that I had the van. When I ordered it through the app, it said it was $40 for the day well after having it for five hours, I spent $95.00 I will not be renting again

Rating:

5.0

Everything was perfect, but it just didn’t have cruise control on 15ft maybe that was how it designed or it might had that I didn’t see. 15h drive without cruise control was something else lol. And I felt that steering wheel was little bit crooked might need alignment other than that everything was perfect I highly recommend U-Haul that’s the only place I reserve from!

Rating:

5.0

Outstanding experience! I couldn’t be more pleased.

Rating:

5.0

Helpful staff

Rating:

1.0

We had reserved and paid in advance for a dozen moving blankets and a moving pallet. We didn’t find out until we were there to pick up the truck the morning of our move that they did not have our supplies. This left us scrambling to try to find equipment elsewhere and were unable to do so at the last minute. Our move was more difficult due to their lack of attention to what was needed/requested by their customer (us).

Rating:

5.0

Perfect location.

Rating:

3.0

The attendents were helpful and nice, the issue was Uhaul had to change my pickup location because my truck size couldn't be guaranteed. And at this new pick up location, self serve was not possible, but I was never alerted until I arrived at my truck and the site said "no equipment assigned." So I had to wait 30 minutes for Uhaul to wake up while the gas station was open. Uhauls lack of coordination and communication was an annoyance.

Rating:

2.0

Very strange situation that I don’t have the energy to fully type out. However, because I would bring the truck back every night and pick it up the next morning to move a little off of the truck, I was told it was a weird situation and that I could not use the truck anymore and had to get all of my belongings off of it. I was told that I’m not banned from using U-Haul but I just can’t use that location. Which is even weirder. When getting my items from the truck the clerk in the gas station came out several times and asked if I was finished getting my things after I gave him the key to the truck. He was sketchy in a few ways that don’t feel like explaining after moving everything I had today. Avoid this location if you can. They will not reach out to you if there is something going on with your U-Haul or have any concerns. Instead you’ll receive an email from corporate days later saying “they been attempting to contact you”.

Rating:

2.0

U-haul was scheduled for 7am and when we arrived the u-haul was there but we were unable to pick up because the vehicle was not assigned to us. We had to wait till 8am to receive the keys so we were an hour behind on our move and had to pay a fee for the buyers of our home because there movers had to work over the time they projected.

Rating:

3.0

To far

Rating:

5.0

Everything went smooth.

Rating:

2.0

The lady that checked us out was good. The one who should have checked us in didn't know how to do so and I had to check in using your app. The app was hard to use and didn't finish with a positive message that I was done. When we arrived, the truck was there and ready but there were no pads. I needed pads and had ordered some, so had to drive 20 miles/35 minutes to another location to get pads. The truck worked fine. I returned it about 20 minutes late due to the delay getting the pads. This morning I saw the receipt and saw I was charged $15 for "Safe Move" coverage which I had not ordered.

Rating:

3.0

didn't have the moving blankets I requested during my booking

Rating:

5.0

Great location. Easily accessible. Quick and painless.

Rating:

5.0

U-Haul representative was very helpful getting the trailer connected to our tow vehicle.

Rating:

5.0

Revisar el camión antes a verdes no tien el gas que te marcan

Rating:

5.0

Very kind people and good customer service thank you

Rating:

3.0

Parking lot is a little small and can be difficult to navigate when hauling a trailer or driving a large box truck.

Rating:

4.0

Nothing to add.

Rating:

5.0

It was a great experience

Rating:

5.0

All good with pickup location.

Rating:

4.0

There were a few online glitches eg: charges which Uhaul by phone assured me would be credited to my invoice. “Sharon” at the drop off location was very helpful.

Rating:

1.0

I picked it up was told it was fully fueled and had a half tank of gas, I also resented a ten foot truck, and was given a twenty foot truck.

Rating:

1.0

No A/C in the vehicle.

Rating:

2.0

Was texted multiple different locations to return to despite being told it would not matter when I rented. Ended up at the most recent location texted, which was not the location I ultimately had to take it to. Staff did not help at all at original location, just told me to drop it in a certain spot and fill out the self return form. During filling out that form (after I had already disconnected from my vehicle) I found out I was at the wrong location. Made it to the correct location, and had to figure out where to park trailer myself, unhook it myself, and fill out Self return paperwork because Staff was unable to help with the return.

Rating:

4.0

Nothing. This was an operating gas station. We had to let the employee take care of her gas customers while we waited. It was no inconvenience to us, but we were not in any hurry.

Rating:

5.0

With being in a gas station and there was only a single person working both positions, it went pretty smoothly. Sharon helped me out with my rental and was very helpful and kind. I would recommend this location if you are in need of a U-Haul truck or trailer rental.

Rating:

3.0

Truck wasn’t clean and no one walked out with me to look at it before or after us. Also the price I was quoted online was a lot different. Like double.

Rating:

1.0

Customer service rep was very RUDE and threatened me with “I don’t have to rent you a truck. you can go someplace else.” Very discourteous. Impolite. Horrible personality to have to deal with to rent a U-Haul. While I was there she was on the phone with another U haul rep insulting me and making deragatory comments about me. If I am asked to use this location again, I WILL NOT use U-haul. This woman needs to be let go. I cannot believe U-haul has workers like this. I would be happy to discuss further if someone would please reach out to me.

Rating:

3.0

fast experience. location is a dirty gas station

Rating:

5.0

The only thing I would change is having a dedicated rep working on the weekends so the people renting don't have to wait for the people pumping gas.

Rating:

5.0

Staff was very helpful at check-in

Rating:

1.0

As I drove away from the Uhaul location, a can of paint fell off the top of the vehicle and caused damage to my wife’s vehicle that was being driven behind me. This was an awful experience.

Rating:

3.0

The 20 ft truck I reserved well in advance, was not there at pick-up time. Had to go with 15 ft truck instead, which was barely enough room for all my stuff. It all worked out but the truck I reserved should have been at the location I reserved it for.

Rating:

4.0

The overall experience was great. I was able to order the U-Haul online and pick it up when needed. The proceeds was fairly fast. It would be great if this location had moving blankets to rent or buy so I wouldn't have to go to another location.

Rating:

4.0

Half way through my trip the check engine light came on. I had to stop and call/report to uhaul the situation. Luckily I was able to finish my trip and get the truck returned on time.

Rating:

1.0

I had a guaranteed reservation for a 15ft truck that they didn't have the keys to so instead they had a 26ft truck that I had the use and it was in need of a maintenance check the engine stalled as well as complicating the trip. If I wasn't on a schedule I wouldn't have used this place,but yes to reserve and not have the equipment I reserved pissed me off i will not recommend this location to friends/colleagues

Rating:

5.0

Inside the cab was dirty - we needed to wipe down most of the interior.

Rating:

5.0

Everything was great! Very professional!

Rating:

3.0

Check vehicle when returning right away so don't have to wait to hear final cost.

Rating:

5.0

Move went "without a hitch"! Uhaul worked just as it should. Easy pick up, easy drop off.

Rating:

4.0

They were very accommodating and friendly. I think it was overall a good experience.

Rating:

5.0

Everything went smooth at this location.

Rating:

1.0

They lied and said the tank was full when I got it. It was a little over 3/4 of atank. They charged $11.00 extra when I returned for gas I didn't use. They also didn't credit me back the money from the mileage I didn't use. I paid for 50 mikes and used maybe 20 miles. Also the clerk was rude

Rating:

4.0

Everyone I dealt with was pleasant and knowledgeable and gave clear instructions nice to deal with people who know how to do their job thx

Rating:

1.0

The initial amount of gas that they determined was nore than what was in the truck when i got it. My first reservation wasnt honored so i couldnt move on time as i had planned. The brake pedal required me to lift my whole leg up to reach it, very unsafe. All in all it was a bad time

Rating:

5.0

Communication great text, email, call verified reservation one-way trip. When we got there, said only a very large truck available for one- way & for size we got we’d have to bring back(?) so asking for $50 credit due to break in agreement. Otherwise, all great

Rating:

3.0

I assumed that they were going to hookup the trailer and verify that my vehicle and hitch was good and lights were working. In stead they told me I was good to find the trailer and hook it up myself.

Rating:

3.0

I rented a 6x12 box trailer that was parked down in incline through and against a fence. It took myself and a gas station customer 20 minutes to get it hooked up. The trailer didn’t have a front tongue stand and they didn’t have a jack to get it off the ground.

Rating:

3.0

Did not like that I had to take it back to the place I got it from when I drove by four other U-Haul places to take it back there and then I got charged for mileage to do that it was b*******

Rating:

3.0

When we dropped truck off person said I just need keys and that was it. Great for dropping off. Not so great for the check out process. Would have like a receipt or record of truck being dropped off. Did receive the final invoice several hours later but they didn't even check odometer when dropping off. I know this is a small thing but as far as renting, the attention to detail will assist both renter and rentee as far as claims are concerned.

Rating:

4.0

I had the absolute worst experience with Uhaul I rented a uhaul that was in terrible shape in the back filled up with trash. Sent me back and went to another location and couldnt get acccess to the truck there. Finally had to drive 25 miles away to find a truck and never got any compensation or anything. I was very disappointed with Uhaul for this You can see my account in customer service

Rating:

2.0

1st off I picked up the truck at a gas station. The woman that waited on me was on the phone with I guess her U-Haul boss and waiting on customers getting gas, coffee etc. very unprofessional. 2nd I had reserved a dolly which she told me there wasn’t any, when I asked if that was deducted she told me to look in other trucks for one. I didn’t know I now work for U-Haul.

Rating:

5.0

Easy to drop off the truck when finished moving.

Rating:

2.0

It took an hour to do the questions on the computer and then had to do it all over again by telephone with the owner. And I was supposed to get a car hauler trailer but it was gone so had to settle for a car dolly. Not happy.

Rating:

3.0

The woman who worked here was nice but it was a weird gas station location pick up. We had to change our original pickup to here last minute because our truck we reserved could not be confirmed at the original location even though we booked out 1 week in advance and it was further from home.

Rating:

5.0

Super fast and easy!!

Rating:

1.0

Service was terrible, U-Haul was dirty, did not have appliance dolly I had reserved, I had to wait for the lady that worked there to get off of the phone (sounded like a personal call) to locate the key for my rental. 20 plus minutes later after she finally found the key she just handed it to me said here’s your key and walked away, didn’t point me towards my truck or anything. Employees there had better things to do than assist customers.

Rating:

3.0

I was charged for a hand dolly and there was not one on the truck. I didn't realize this until I got to the location where I was picking up the furniture. I had to rent a dolly at a local hardware store for $10.00. When I returned the truck to the U-Haul rental location, I told the person at the counter that there was no dolly on the truck. She pointed out that the dolly was sitting on the side of the building. I went outside to look, and it was still there. It would have been more logical that they have the dolly already on the truck for me. Even if I saw a dolly sitting outside how would I know I was supposed to take that one. I went back and asked if she could take the charge for the dolly off of the bill. She told me that she could not make any adjustments to the contract upon return of the truck. I'm disappointed with this situation. It cost me additional money and time to find a dolly to rent. I think any person in this, or a similar situation would believe that everything paid for on the contract would already be loaded on the truck and ready to go and should not have to look around the building.

Rating:

1.0

Was surprised that clerk didn't go over vehicle with me at pickup, just gave me the keys after checking my ID. Did state that the fuel was at 1\4 tank and that's where it had to be when I returned vehicle. Returned vehicle earlier than expected, put 24.7 miles on it and put enough fuel back in it to return the level to 1\4 tank at this businesses gas pump. Went inside, told clerk I was returning a vehicle, gave her the keys and asked if she wanted to go over vehicle with me and she stated "no" and that I would receive a receipt later in my email. I should have made her check vehicle before I left, my mistake. I got my receipt later and to my surprise I was charged a fuel service fee and charged for 4 gallons of gas and the level on the receipt indicated fuel level between 1\8 and 1\4. I should have taken a pic of the level before giving the clerk the keys, again my mistake for being too trusting. I put almost 3 gallons of fuel in to return to the level I received it. So with what I put in and the additional 4 I was charged would make a total of 7 gallons. 7 gallons of fuel for 24.7 miles. That is roughly 3.5 mph. This is a total rip off and I will not rent from this location (13500 Tesson Ferry, St Louis Mo) again and strongly recommend taking pics of everything for proof. Also, check the security cameras as it will show I was at the pump at 3:35 pm putting gas back in your vehicle.

Rating:

5.0

🤔 🤌

Rating:

5.0

Rented a 20 foot U-haul truck on Saturday Sept 9. The location was conveniently 3 miles from m y home. The truck was perfect sized for accomplishing our goal. Thank you..Sandy Leah

Rating:

5.0

Also great service.

Rating:

5.0

Wheel blocks for trailers would be helpful.

Rating:

3.0

St Louis needs more UHaul centers rather than a ton of gas station uhaul locations that don’t accept back certain U-Haul trailers.