Customer Reviews for Tesson Ferry Phillips
(U-Haul Neighborhood Dealer)

373 reviews

13500 Tesson Ferry Rd   Saint Louis, MO 63128

(314) 842-6515

Location Hours

  • Mon-Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(314) 842-6515

13500 Tesson Ferry Rd
Saint Louis, MO 63128

Services at this Location:

Location Hours

  • Mon-Sun: 8 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

Trailers can be heavy to move. It would be nice to have someone there to help hook up a trailer

Tom P. 
Rating:
5.0

Customer did not leave a comment.

Brian Y. 
Rating:
2.0

This a self service location located in a gas station with a convenience store. No one that could help with un-hitching trailer.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

The jack on the front of the auto transport needs to be checked. Bearings are out on the jack so was really hard to crank down. Also the chains front and back need attention.

james H. 
Rating:
2.0

I ordered a dolly, it was not in the truck. the lady at the store had to call someone to make sure a truck was rented. I could have taken a copy of documents or confirmedvID prior to being there and having to call family members last minute. it was just an ok experience this time.

Jennifer P. 
Rating:
3.0

Customer did not leave a comment.

Sean R. 
Rating:
4.0

Location services for verifying location did not work, nor was there a barcode on the key box as promised. Had to go inside the location for both pick up and drop off, which is fine, the staff was super friendly and helpful, but it was very frustrating that the mobile pickup was faulty and did not work.

Justin A. 
Rating:
3.0

Customer did not leave a comment.

LOGAN R. 
Rating:
5.0

Customer did not leave a comment.

Brandon F. 
Rating:
3.0

Customer did not leave a comment.

Katherine F. 
Rating:
5.0

The tires seemed a little out of balance.. maybe have the balance checked on the trailer... thanks for the rental...

DAVID T. 
Rating:
4.0

The mobile pick up was inconvenient and I ended up needing the clerk to assist.

Kevin K. 
Rating:
1.0

Have some knowledge, any clue about your procedure. I should have gone to a full service uhaul dealer not a gas station that rents uhaul on the side but that was the one uhaul recommended I go to. Very disappointed, I have rented many times and this was not my usual experience with uhaul.

John H. 
Rating:
5.0

Very friendly. Easy location to get in/out.

Joseph K. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET M. 
Rating:
5.0

Nothing the service was so great!

LESLEY W. 
Rating:
3.0

Location was fine.

James G. 
Rating:
5.0

Customer did not leave a comment.

NOAH H. 
Rating:
5.0

Customer did not leave a comment.

ANDREW R. 
Rating:
4.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Customer did not leave a comment.

Kathrina B. 
Rating:
5.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

The truck was clean but there was something wrong with the transmission. It seemed too be geared way too low. Whenever, I applied the brake, the transmission seemed to drop more than one gear.

William Z. 
Rating:
4.0

Only 4 stars because truck cab not clean. Dog food all over floor, cigarette ash/crumbs in cup holders. Everything else, excellent!

Traci W. 
Rating:
5.0

Customer did not leave a comment.

Calvin C. 
Rating:
4.0

Customer did not leave a comment.

Kevin O. 
Rating:
5.0

Quick and easy process . I will rent from this location again .

MARY H. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Quick service, easy to obtain on a Sunday! Thank you!

GAIL S. 
Rating:
3.0

I ordered a 4 wheel cart and it was not available. I also ordered a dozen blan k etc and only received six. Made the move harder than it should have been!!

Craig S. 
Rating:
4.0

This was not originally my pickup location according to the website, but when I arrived at Simko BP (the location the website told me) they said they didn't have anything under my name there. I got it situated, but once I went to the other U-Haul, the worker there served another person that walked in before me who supposedly had a reservation for the same truck. It turns out they didn' have a reservation, but it seems they were almost going to rent the truck I scheduled to rent about a month ago to someone who just showed up.

Vince L. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

JOE P. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

JAE K. 
Rating:
5.0

Customer did not leave a comment.

JERRY C. 
Rating:
2.0

I reserved my one way truck rental 4 months in advance but no truck was available. Uhaul expected me to go 50 miles away to get a truck. I had to rent a much larger truck that cost me few hundred dollars more in fuel cost. Whats the point of a reservation if uhaul does not honor it. I was also charged over $1,000 dollars for a ubox that I did not request. After being on hold for over 30 minutes and on the phone over an hour uhaul admitted they dont know why it happened, there was no contract for the ubox just a charge to my credit card.but yet they did not refund my money...looks like uhaul is going to steal over $1,000 from me. I will never ever use uhaul again.

Andrew S. 
Rating:
5.0

I feel a little disappointed that i have to drive 15 miles to get truck and 15 miles extra to return costing me extra $25. If i would of been able to return closer to my house would of saved me money.

Dale G. 
Rating:
5.0

Customer did not leave a comment.

ROGER A. 
Rating:
5.0

Everything is ok

IZET B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Easy mobile pickup. Great equipment.

Mark M. 
Rating:
4.0

The inside of the truck was not clean in the cab or the back. They could have taken a blower and blown out all the dirt and debris in that back of the truck. The cab of the truck could have been wiped down to get rid of the sticky soda stuff, etc. Other than that, the person I talked with was very nice and responsive. I would rent from him again.

TINA K. 
Rating:
5.0

Customer did not leave a comment.

Carolyn W. 
Rating:
2.0

We rented a 5'x8' trailer to go to Gulf Shores for the week. When we picked it up, there was no walk around to check current condition. There were several holes in the trailer that my husband was able to patch with duct tape thankfully. I'm addition, the lights didn't work on the trailer. The only thing that worked on it is the left hand turn signal. Needless to say, we didn't feel very safe as we traveled through the night. We thought about getting a different one at our destination but it is in the contract that we would've been stuck with some pretty steep penalty charges if we did that. All I ask is that when equipment is being rented, make sure it's in workable, not necessarily perfect, condition.

amanda A. 
Rating:
3.0

Customer did not leave a comment.

Vincent T. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

CLETUS G. 
Rating:
5.0

Customer did not leave a comment.

Norvell A. 
Rating:
3.0

The gas station was small and not much room to maneuver a trailer around

Darren D. 
Rating:
3.0

My reservation was moved after I created the online reservation- apparently the 1st location went out of business my reservation was from 9am-5pm since they didn't open until 9. When it was moved to this location no one informed me my reservation was changed to 8am to 4pm so needless to say when I arrived to pick up at 9am and seas told I had to have truck back at 4:30 due to another party had it rented- very poor communication and very thick accent hard to understand.

ARLENE M. 
Rating:
1.0

Reservations was for Baumgartner Ins. dr for 7-10 at 10 am. They told us we did not make that reservation and sent us to different Location.

Smail B. 
Rating:
2.0

Only employee on site was gas station cashier, contact to manager was thru their phone. no assistance available to connect trailer was available.

Tammi K. 
Rating:
3.0

Trailer had a hole in the floor. Also looks as if the trailer had at one point fliped on it side. Passenger side top corner of trailer and finder look to have slide marks from a roll over.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Very good customer service!!!!

FRANK S. 
Rating:
3.0

Customer did not leave a comment.

Kristen S. 
Rating:
3.0

Better stocked.

RICHARD M. 
Rating:
5.0

Great customer service!

JOHN B. 
Rating:
3.0

Customer did not leave a comment.

ERNEST C. 
Rating:
5.0

Customer did not leave a comment.

ROGER A. 
Rating:
4.0

This was a neighborhood location and did not have everything I needed for rental.

Kevin O. 
Rating:
3.0

Customer did not leave a comment.

KELLY V. 
Rating:
1.0

Customer did not leave a comment.

Joshua L. 
Rating:
3.0

Picking up was a hassle

Behidin P. 
Rating:
5.0

Customer was great

TYLER K. 
Rating:
3.0

Customer did not leave a comment.

Johnna K. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

JAN R. 
Rating:
4.0

Was quick and easy.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Gerald H. 
Rating:
4.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Customer did not leave a comment.

fahmi A. 
Rating:
5.0

The hitch retaining twist nut was very tough to tighten and appeared to be stripped

Ricky K. 
Rating:
5.0

Awesome service!

PATRICK W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Fast, friendly and very helpful!!

Renee B. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

GARY A. 
Rating:
4.0

Good location

DONALD M. 
Rating:
4.0

I had a reservation at Valley Park MO and they called the day before saying they did not have the size trailer I reserved to I had to go to Tesson Ferry which was well out of they way. You can improve by having the equipment reserved at the location specified.

Gerald H. 
Rating:
3.0

Customer did not leave a comment.

Ronald G. 
Rating:
1.0

Customer did not leave a comment.

ERIC S. 
Rating:
4.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

EARL M. 
Rating:
5.0

Automatic Brakes needs to be adjusted on the light side. Driving on bumpy roads/highways was a scary experience. Just glad I didn't hit any patches of Ice. I don't think I'll use a trailer with that system ever again. I've towed many times and hands down this was the worst trailer to manage.

DANIEL K. 
Rating:
2.0

No one came to hook up the trailer.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Angela R. 
Rating:
4.0

Customer service was great, but truck was not clean.

KEITH R. 
Rating:
3.0

Rented open trailer, safety chains were far too long, and as a result drug the ground

WAYNE B. 
Rating:
3.0

To top off all the issues I had with getting a truck I reserved 2 weeks before my move date dropping the truck off was just as bad. After driving around a town im unfamiliar with and going to the nearest drop off location to find a gated entry with no access or room to drop off the 20' truck and tow dolly i had rented. Upon navigating to my second location and going inside the lady told me that she did not have room at her location and that I would have to take the 20' truck and tow dolly to another location. Great now im back driving around another town im unfamiliar with trying to find a 3rd drop off location to get rid of this truck. Finally able to drop the truck off at the 3rd location. Overall horrible experience even getting the truck overall horrible experience dropping it off.

jesse G. 
Rating:
2.0

Customer did not leave a comment.

Brian M. 
Rating:
4.0

Customer did not leave a comment.

TERI G. 
Rating:
5.0

Customer did not leave a comment.

Jeremy F. 
Rating:
1.0

Customer did not leave a comment.

Shanta T. 
No reviews have been submitted for this location.

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