I have to admit, having regularly worked with Unit 34 (Troy and Brandi) for several years now, I had forgotten what a pain UHaul could be. Random relocations of available trucks. Even more random personnel and procedures. I really preferred knowing who I was doing business with and they were absolutely exceptional at customer service. Add to that, it was obvious they were there to rent trucks... not to notarize things, sell cigarettes, pump gas, make tortillas.... I felt like it was just apart of my business, not some crap shoot if I'd even understand the checkout and return process, much less find the doors on the place open. While I've been able to work through the past several rentals, they are far more inconvenient, costly in time and mileage, and impersonal. I know there are city costs you are shifting and business priorities you have at work. UHaul used to be my least favorite part of our at least monthly routine and is returning to that status. That all said, Thanks Troy for helping me keep it a bit less chaotic. It's nice having a single touchpoint and I hope I can be of benefit to you to continue doing so.
Jason R
Customer Reviews for Texaco Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Picking up from a gas station you would think that a truck would have more than 1/4 tank and the ac turns off when you get to highway speed
thomas hAfter picking up the rental, before leaving the lot, vehicle reported low tire pressure in one of the rear wheels. Representative stated the tire pressure was checked earlier & is fine - but just an issue with the sensor. Not a great confidence boost when the tire pressure monitor keeps reporting issues each time the vehicle is started - especially when it's loaded with personal items.
James PThe onsite contact should give customers a heads up that they will get a text to take and upload pictures before leaving. I didn’t notice this until I reached my destination and the link had expired when I tried to use it.
MARTIN BThe truck was very jumping like it needs shocks. but overall it did the job
Freddie VBefore I picked up, I was called by someone at Uhaul to go to another location and offered a discount on mileage. That location was not open after I Ubered there. Ubered to another location ($20 in fees). The new location was fine but I did not receive the mileage discount in the end. I'm not happy with the entire situation and additional costs associated with the runaround.
James RTruck was clean and staff nove
Jeff B