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DONALD M
Customer Reviews for Thali The Indian Cuisine Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Can't think of anything
Evelyn Gperson was helpful, friendly and quick service. Equipment was clean & nice.
FRED BPerson at the counter was friendly and helpful.
COLIN SThe person needs to be at the location at 9am to handle the customer's coming in. There were 3 customer in a dark foyer trying to get ahold of the person in charge. Then texts links to upload all our information. This needs to be done face to face. Once I handed in my keys the customer service was great. Someone met me there turned on thr lights and completed my transaction.
HEATHER Wgreat service very friendly staff easy and smooth process
James Hthey were great i called answered immediately everything was very smooth and easy process thanks guys
JAMES HAll went well
JOHN WThe 26’ truck was in very good shape but it was a lot bigger than I actually needed..unfortunately the 20’ or 15’ wasn’t available for the trip from Sault Saint Marie to Hamilton and I didn’t really need it for 3 days. 1 would have been sufficient. So overall I got what I wanted to move but with the 3 day contract and the bigger truck it was pretty expensive
EDWARD Bvery friendly and helpful. Had a bad experience from other location in the past but person at this location was very kind and helpful.
KEITH TI got charged for three days rental and I picked up the trailer and dropped it off the same day. I filed a complaint and as yet haven’t received a reply and that was 5 days ago
Kerri WQuick drop off.
TJ CStaff was hard to understand. Vehicle had visible damage. Engine light was on and needed service.
Micheal CName of business was incorrect. Requested dolly was not available. Only half of blankets were available. Location charged me for a dolly before confirming one was present, causing additional hassle asking for a refund through uhaul.
Derek LVery helpful
BRIAN BGood service and made very easy for the customers.
AADIL AThere was coffee all over the console. Back filled with garbage and not swept out. Left below 1/4 tank of gas. Very frustrating.
Tyler OThe gas consumption of the U Haul is too high
edafe oHad to sweep the truck bed Had to call staff waiting to check in
David Bfriendly and easy to deal!
Dwayne HDidn’t go inside I called the number that was on a sign beside the door and was greeted by a worker who helped me drop off the trailer.
MITCHEL SMaintenance on your trucks, the steering and suspension definitely need to be looked at. Location was good, friendly staff
Mark PEverything was as expected. Great service.
William CIt was great to have this service here. People are easy to deal with and the location is convenient. The equipment is always good.
GARY LThe location was under construction and that is fine. The customer service was good and friendly. The vehicle was battered, dirty and smelt of smoke (found a cigarette in the front console). Just not ideal. Glad it was only an intown rental.
Logan CMy issue was with the wiring harness provided by the location. The rental agent had a hard time getting it to connect properly. During the rental the harness failed and brakes, turn signals and brake lights were non functioning...not safe.
Greg SVery good service
G-GASPER BAir conditioner wasn't working on a very hot day but other than that it was fine
DONALD IVery friendly staff
Ramin Zhave more options available, worker to actually fix the vehicle - no gas cap provided and key gets stuck in ignition worker to be on time - went to pickup at 9:20am and get set up with the vehicle and drive away by 9:30am but both the worker and the vehicle didn't show up until 9:35am - didn't drive out until 9:40am
Benjamin FGas cap missing. Plastic stuffed in opening. Same truck was like this 2 weeks ago.
MURRAY CNice location, friendly
SCOTT NI would recommend others to book their reservation and pick up at a location when they are open because my experience with the online team was horrible. I have a temporary driver’s license and the app didn’t accept it and asked me upload old or expired drivers license. One online representative flagged my account for uploading the expired driver’s licence. Feel the online representative should be trained on empathy and trying to understand situations before deciding.
Adeolu OEasy to deal. Kind people.
Diwas KFew less emails. I never read all emails!
Geoffrey IThe truck must be cleaner. There were coffee spilled on the seat. We found candy bar Wrappers behind the seats and under the console. The truck itself exterior wise was clean and the box was clean also. The equipment itself was good., excellent fuel mileage for such a large truck. . If I could make one suggestion though, it would be really great to have a longer ramp. A 10 footer would get rid of the high angles when the truck has to be parked with the back end is higher than the front of the truck facing downhill.
Neil AMy driver filled the gas tank in error instead of quarter tank and I could not get a credit for the extra gas.
Stefanie HThese guys are great to deal with I highly recommend this location 👌
JORDAN WThe app was glitchy. I couldn’t check in via the app and had to get assistance from the location & then it was smooth. Great service by person inside.
MATTHEW D^_^
Jody PI had a fantastic experience ! The staff were incredibly helpful and friendly, and Sanjay went above and beyond to ensure my needs were met.
Vishnu PI submit a claim and I haven’t received the help necessary, I been calling they assure me every time they will call me back but they haven’t, I got threaten by the representative
Maria PGreat job
BRIAN B^_^
Robert rGas wasn’t full and back door was full of ice and frozen, interior of truck was gross coffee stains everywhere
Tanner OPrice to much im used only 2 hours one side rent 120 dollars
Manish kCustomer service representative was totally Irresponsible. She gave me a truck with broken front bumper and literally torn tire. When I asked her about these , she said I am not responsible for this. I book my truck to travel 800kms and she gave me the truck with these conditions. Completely meaningless. Worst experience.
PRABHAKARAN KTruck was not serviced
kara cThe app was glitchy. I couldn’t check in via the app and had to get assistance from the location. The call center wait times were excessive. You’re promoting a 24/7 share digital experience that doesn’t work well.
Scott Wgot best service by Krina
Saumin OEven though our reservation was for 9am, there was nobody working at all,had to call the owner and she was in bed, said they changed the reservation to 10am, and we were NOT notified, we needed at specific time as we had plans. The driveway was not plowed and spent 20 minutes with NO help to clear truck of snow and ice and snow around the area. We rent trucks frequently, and spend a lot of $ with UHaul, this is NOT good service at all.
Lynda Ctruck interior was dirty not wiped down and floormats were dirty truck wasn't wiped off from snow. Driving truck felt like the driveshaft was shaking the whole truck. Engine light came on. So called girl said not to worry about it. I also told them I needed truck for another day. Which wasn't a problem. I was charged 193 when picked up truck then charged 105 for another day. After i drop truck off and leave I got an email charging me another 1530.89 being billed. Wow what over 1800.00 for a 3 day rental?
Jodi DThe truck should be Full of gas at pick up because it is difficult to calculate filling it back to anything other then full. So I ended up returning it with a quarter more gas than I used. Also if the return time is 10:00 am , I expect some to be there and there was not.
John MPlease verify your truck odometer because from company they had charged me 68 km driven but actually the truck is driven 35 km. And also the fuel charges i had already fill the tank with the same level but still company is charging more 10 dollars for that. Thank you
Deep BI rented the truck for just 1 hour for 15 mins; they charged me $10 for the CLEANING FEE for a couple of footprints. That's ridiculous, and be careful in this location.
WEI WSanjay was absolutely amazing. Excellent customer service, polite and friendly. I have no hesitation in recommending them because they accommodate the customers specific needs.
Tejinder BGreat job
STEPAN B