Customer service was great! I’d be glad to rent from this location again.
Ashley R
Thali The Indian Cuisine Inc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Sault Sainte Marie, ON P6B1Z1
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Other U-Haul Services
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
Tow dolly was in very poor condition. There were 3 tow dollys at this pick up location, two were broken and this was the only option. Frayed straps, cracks,broken fenders that were rubbing tire, bald tire, and malfunctioning right turn light!!
Corey BI moved from Sudbury, Ontario to Sault Ste. Marie. I made a reservation in person at the Barrydowne location. I went in to the Barrydowne location not once, not twice, but thrice to get boxes and confirm my reservation. Everyone there WAS very nice. I even went in the day before I was to pick up my truck to confirm I would be picking it up at the Barrydowne location. I was told I would have a truck as well as an appliance cart ready…. Later that same day, I received a text starting my pick up location had moved… to a quick mart on Bancroft. While having to kick cats out of my way as well as be interrupted by each convenience store customer that came in, it turns out there is no cart. The clerk there could have cared less. Skipping ahead, at my time and cost of fuel, I was advised to drive across town in a 26’ truck to pick up a fridge cart. As I again paid more, I noticed that there was a notice on the debit machine saying something along the lines of “did you know we guarantee that all of your items will be where we say when we say?”. It wasn’t. When I asked exactly does guarantee mean, he said he didn’t know. When I asked if it could be included ($15/day doesn’t seem like much of a gesture for a company of your size) he said he didn’t know how to do that. Skipping ahead to the actual drive, as someone who has worked in automotive for the last 15 years, I can tell you with all certainty that the truck I rented has a failing steering rack, as well as a severe mapping issue. Meaning it would get up to 4000rpms (1.1 mpg) before shifting gears. I hope that truck was repaired before someone else drove it. It’s a death trap and burnt way more fuel than necessary, and incredibly dirty. Now, the return. I explained this to the lady who I returned it too in Sault Ste Marie, the condition of the truck, the fuel mapping issues and yes, the truck was returned with 1/4 less than I took It with. She advised that I would not be charged the extra fuel due to the issues of the truck, and BAM! 2 days later another $150 charge.
FREDERICK KIt wasn’t open at drop off when I was told it would be
TAMEA AThere was a bit of a wait when picking up the truck as this location is also a restaurant and there was nobody at the counter. The counter was not clean but was cluttered with items that were not pertaining to U-Haul business.
Victor A