Customer Reviews for The Arizona Storage Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Arizona Storage Company

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Leroy R.
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The truck was filthy had Animals feces on the inside it was super filthy we have videos that we would certainly love to share

tawny G.
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The price was high

ashley T.
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Customer did not leave a comment.

Jonathan D.
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This location has a very friendly staff.

Mark R.
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No improvement needed. Everyone I spoke with during this transaction was helpful and friendly. Thanks!

marcel H.
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Super friendly!! Will definitely be using this location in the future :)

Rene R.
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Excellent service and attention

Catherine J.
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Although this has nothing to do with the rental pick-up location, (The Arizona Storage Company), I found that there were problems with U-Haul's online account computer program. When I opened my online account, it always said that I did NOT have a rental or reservation, even though I did. This meant that I could not access the code to unlock the lockbox to get my truck keys. Thankfully, not one, but TWO people from The Arizona Storage Company came to my rescue, and drove to the pick-up location two hours before opening time, (one on her day off!) The Arizona Storage Company people made it right, but the U-Haul online account system needs work!

Scott S.
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More information on how the Uhaul app works and setup instructions to load an order correctly. Joy provided excellent service, but I was unable to use the Uhaul app to load basic profile information.. As a result, in spite of my attempts to be helpful I was unable to save any time by setting up the app in advance. Probably operator error, but better instructions would have helped.

Lauren M.
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Great customer service!

Darlene C.
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Excellent, professional service!

Jeannette P.
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I got there at 6am to pick up my 247 truck and its wasnt approved on the sites end this had me waiting an hour to speak to someone AZ t uhaul customer service. Delayed my move!!!

McKay J.
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Though the workers there were very nice, and I know it was not necessarily their fault, but there was no vehicle for us the day we were scheduled to pick it up. The previous renter did not return it the day it was due, but that made it necessary that we reschedule our plans for the next day. I'm just glad we weren't actually moving or this would have been a bigger problem.

James H.
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Customer did not leave a comment.

RuthAnn H.
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Customer did not leave a comment.

David M.
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No appliance dolly available when reserved a month ahead of time, prepaid the cost prior to coming to the pickup location not showing in the uhaul system, over an hour from time of arrival to driving away in the truck. I've rented from uhaul many times in the past, but will not return to this location.

Ricky L.
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Awesome customer service

Sally G.
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Joy is an absolute delight. Loved her!

darryl P.
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Customer did not leave a comment.

Robyn S.
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Customer did not leave a comment.

hollis M.
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Customer did not leave a comment.

Eric O.
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Very easy to rent from. Only issue was slow computer responses from the U-haul server at the U-haul main office. Agent here was very friendly.

Gene E.
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Customer did not leave a comment.

William H.
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My review is of the location we actually got the truck from which was Arizona Storage in Maricopa. But we originally were supposed to pick up at A1 Pasen but there we were told they never have the vehicle size we had reserved.

Tina A.
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Joy was such a pleasure to work with! This is my second time using this facility and I have been very impressed both times. Very clean along with outstanding customer service, is what keeps me using this location. I will recommend this facility to all my family and friends.. Thank you Joy.

Elan G.
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Make sure you take a picture of the time you return, if you get from here because i was charged for 2 days when i returned it after hours and the place i got it from said i turned it in that next day.

Sean H.
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Customer did not leave a comment.

DANIIL K.
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Pleasant and fast experience! Joy was very helpful and friendly at the UHaul place at The Arizona Storage Company. Thank you so much.

Rick C.
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Customer did not leave a comment.

ROBERT V.
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Quicker response time to online check-in.

Katie V.
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Customer did not leave a comment.

TRACY H.
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The person who did my car transport didn't even strap my car down with safety straps I had to assist him with physically pulling the trailer and he messed up the front of my car cause he hooked up wrong per other U-Haul employee then a rude man called me after his employee did charge me he says for the transport and told me if I didn't pay he would report it stolen I have moved over 4 times and always used U-Haul I will never again

Michael W.
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Thank you for your service today. You all are awesome

Catherine M.
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Joy is an absolute joy! Great customer service.

Paul B.
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The 24/7 pick up was a problem. Spent 50 minutes and spoke to 3 different associates. The last young lady helped me. When it asked to turn on location service, it was on,but I used Safari and did not know I also had to turn that off. Should have been in the instructions. If it is there, I missed it

william M.
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Got it with a quarter tank, returned it with a quarter tank. Charged me 60 dollars anyway

STEVE F.
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Customer did not leave a comment.

Gary S.
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Very good customer service!

kenneth B.
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Customer did not leave a comment.

michael S.
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Customer did not leave a comment.

Gordon Y.
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Customer did not leave a comment.

cynthia H.
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Nothing at all. Keep Joy as Manager!! She makes you feel like you are part of the family and entitled to all she has to offer. Such a friendly greeting upon entering the office. Very informative and gives great eye contact throughout the entire transaction. THANKS JOY, IT WAS A PLEASURE DOING BUSINESS WITH YOU. I anticipate seeing you again sometimes during the month of April.

Jonathan S.
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I don't remember the lady who assisted me but she was extremely informative and professional.

Benjamin P.
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The person attended us excellent. Friendly very informative and helpful.

Jonathan L.
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Customer did not leave a comment.

Richard C.
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When I did the quick check-out I could not find the location to use my $25 VIP credit. As such, I had to pay the full bill. I request that U-Haul credit the card I used for payment for the $25 VIP credit. Thanks.

Mary O.
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Customer did not leave a comment.

Terrance L.
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Duplicate Joy...because she is a joy do do business with at Uhaul.

Julio J.
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Customer did not leave a comment.

Walter W.
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Nothing

Jayquetta M.
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Customer did not leave a comment.

Tellie A.
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Customer did not leave a comment.

Richard C.
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All was great except for one thing. I used the uhaul app to check out and waited 20 minutes for the system to review my info. So much for an expedited service.

Kelly H.
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Friendly staff

LUCIO R.
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Good service and fast

Lacresha G.
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The location was fine. The experience with Uhaul directly wasn't great. The overcharged me creating late overdraft fees on my account. Then I have to wait 3-5 days for them to correct “their error” as they put it. Not ok.

Erin S.
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My complaint is not with the location but with uhaul in general. I submitted a dispute and instead of being contacted about it, I was just charged the whole amount anyway. I'd rented twice within a week and when I selected a truck for the second time, i chose a 23-hour rental period. Somehow this was changed to a 4-hour rental period, which I did not notice as the first truck id returned within 4 hours and I thought the email was a return confirmation, not the rental one. This is my fault for not paying closer attention. But i still only had the second truck for less than 24-hours yet was charged for two (2) full rental periods. This is shady and poor business practice. Regardless if I went over 4 hours, the truck rental periods are good for 24 hours.

Andy J.
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The location and Herb were phenomenal to deal with, but UHaul's 24/7 pick up process with a disaster. Difficulties with additional identity confirmation was a disaster. Please make that better. Thank you.

Kenny F.
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Customer did not leave a comment.

Robert B.
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Customer did not leave a comment.

EDGAR H.
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Make it smell better

Kelly K.
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Customer did not leave a comment.

GARY J.
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Your agent was very professional and friendly.

Gary W.
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Will definitely use again!!!

Jaycob A.
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Customer did not leave a comment.

Anthony S.
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Customer did not leave a comment.

NUBIA G.
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Great service super clean location Customer service was great

steve C.
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Guys tried and appreciated their efforts. It was completed and thanked them.

Debbra L.
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Have better maintenance on your trucks ,the one I rented had a worn right front tire which caused it to pull to the right I let joy know so hopefully it will be taken care of . I'm also due to rent a 26 foot truck on the 30th of this month so I'm hoping that I won't experience any issues !!!!!!

Sean R.
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The manager Joy was awesome, thank you!

RICHARD S.
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Customer did not leave a comment.

Brooke S.
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Joy lived up to her name. She was incredibly friendly and personable; overall a great experience!!

Santos G.
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The van's brakes were bad and was very dangerous to drive

Jack G.
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Customer did not leave a comment.

christine S.
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Keep up the same great service!!

Craig L.
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The service was great, however the truck was filthy. I'm not just talking about the outside (that doesn't bother me) it was the inside. There was wrappers and a cigarette but in the door of the truck. I sat on hair and grime all on the seat. Please clean out the trucks. People are gross and lazy in general.

Sharon S.
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Absolutely nothing! Joy was fantastic!

melvin B.
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Can't say enough about Joy and her staff !! She went above and beyond to help me with a much needed storage unit and a drop off for a uhaul trailer.... There should be more people like her in this world... THANKS !!

Damian H.
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Customer did not leave a comment.

david H.
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Joy & Herb are delightful to work with.

Edith A.
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The people never answer the phone at this place I left multiple messages they never called me back I actually have to drive all the way over there now because they overcharged me on my U-Haul rental and I keep calling them and they don't seem to ever answer the phone I will not be going to this place ever again.

Thorn Z.
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Customer did not leave a comment.

Chris A.
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143K miles with bad AC

Robert D.
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Customer did not leave a comment.

Paula C.
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Customer did not leave a comment.

LARRY G.
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The lady was very nice and sharp. Gave me a brand new trailer. I will always use that location.

John G.
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Customer did not leave a comment.

chris G.
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This rental was a little difficult to get through customer service and get storage that was promised. That should all set for the customer prior to getting to a one way location. Otherwise great experience! Thank you!

ronda G.
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Awesome staff! Very friendly and cordial.

Richard V.
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Great customer service.

LINDA D.
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The gentleman was knowledgeable and thorough. It was great to have his help.

Scott H.
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Customer did not leave a comment.

Victor G.
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Customer did not leave a comment.

Bernard C.
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Truck had a slight smell from previous driver maybe smoke

Willie L.
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Friendly service

William L.
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They were very helpful.

Justin K.
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Joy is awesome!

Harold K.
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Customer did not leave a comment.

James C.
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Customer did not leave a comment.

Steve D.
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Storage great help

No reviews have been submitted for this location.

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