Customer Reviews for The Arizona Storage Company

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Arizona Storage Company

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Julio J. on

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Customer did not leave a comment.

Walter W. on

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Nothing

Jayquetta M. on

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Tellie A. on

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Richard C. on

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All was great except for one thing. I used the uhaul app to check out and waited 20 minutes for the system to review my info. So much for an expedited service.

Kelly H. on

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Friendly staff

LUCIO R. on

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Good service and fast

Lacresha G. on

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The location was fine. The experience with Uhaul directly wasn’t great. The overcharged me creating late overdraft fees on my account. Then I have to wait 3-5 days for them to correct “their error” as they put it. Not ok.

Erin S. on

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My complaint is not with the location but with uhaul in general. I submitted a dispute and instead of being contacted about it, I was just charged the whole amount anyway. I’d rented twice within a week and when I selected a truck for the second time, i chose a 23-hour rental period. Somehow this was changed to a 4-hour rental period, which I did not notice as the first truck id returned within 4 hours and I thought the email was a return confirmation, not the rental one. This is my fault for not paying closer attention. But i still only had the second truck for less than 24-hours yet was charged for two (2) full rental periods. This is shady and poor business practice. Regardless if I went over 4 hours, the truck rental periods are good for 24 hours.

Andy J. on

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The location and Herb were phenomenal to deal with, but UHaul's 24/7 pick up process with a disaster. Difficulties with additional identity confirmation was a disaster. Please make that better. Thank you.

Kenny F. on

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Robert B. on

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EDGAR H. on

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Make it smell better

Kelly K. on

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GARY J. on

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Your agent was very professional and friendly.

Gary W. on

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Will definitely use again!!!

Jaycob A. on

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Anthony S. on

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NUBIA G. on

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Great service super clean location Customer service was great

steve C. on

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Guys tried and appreciated their efforts. It was completed and thanked them.

Debbra L. on

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Have better maintenance on your trucks ,the one I rented had a worn right front tire which caused it to pull to the right I let joy know so hopefully it will be taken care of . I’m also due to rent a 26 foot truck on the 30th of this month so I’m hoping that I won’t experience any issues !!!!!!

Sean R. on

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The manager Joy was awesome, thank you!

RICHARD S. on

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Brooke S. on

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Joy lived up to her name. She was incredibly friendly and personable; overall a great experience!!

Santos G. on

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The van’s brakes were bad and was very dangerous to drive

Jack G. on

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christine S. on

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Keep up the same great service!!

Craig L. on

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The service was great, however the truck was filthy. I'm not just talking about the outside (that doesn't bother me) it was the inside. There was wrappers and a cigarette but in the door of the truck. I sat on hair and grime all on the seat. Please clean out the trucks. People are gross and lazy in general.

Sharon S. on

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Absolutely nothing! Joy was fantastic!

melvin B. on

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Can't say enough about Joy and her staff !! She went above and beyond to help me with a much needed storage unit and a drop off for a uhaul trailer.... There should be more people like her in this world... THANKS !!

Damian H. on

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david H. on

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Joy & Herb are delightful to work with.

Edith A. on

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The people never answer the phone at this place I left multiple messages they never called me back I actually have to drive all the way over there now because they overcharged me on my U-Haul rental and I keep calling them and they don’t seem to ever answer the phone I will not be going to this place ever again.

Thorn Z. on

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Customer did not leave a comment.