PAUL B. on 9/28/2016
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Nothing. Customer Service was great, truck clean, and great location
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John P. on 9/26/2016
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The young man that I dealt with at time of pick up was professional and helpful. I don't know what he makes but give him a raise. I experience unprofessional all doing business and they I know make more. Thank you for helping me with my move to storage. I've used your business before and will return as needed.
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GARY S. on 9/18/2016
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Have more trucks available
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JOHN D. on 9/18/2016
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There is no improvement needed. They are awesome at this location.
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Tamara J. on 9/13/2016
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Great customer service! Young man was so pleasant, I bought him lunch.
Tammy
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JUAN M. on 9/12/2016
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When we First Arrived to the Place He Was Rude, Slaming The File Cabinets, complaining about someone else work. When we returned the haul back he didn't even say thank you he gave us the receipt and rudely walked away. horrible Customer service! Never will we come back to rent a trailer for uhaul!!!
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SCOTT B. on 9/9/2016
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The van had nasal remnants all over the dashboard and steering wheel. There was soda pop spilled everywhere and food and garbage left inside the cab and cargo area. There was "spit" all over the cab's dashboard, doors floors and seats from chewing tobacco (i.e. "Dip"). If there would have been another van in the area I would not have rented it. However, the closest van was twenty miles away. I had to clean the cab and cargo areas before use as I was not letting my wife ride in that unhealthy condition. I have pictures of before and after cleaning. YUCK!
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ross n. on 9/6/2016
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The Cab needed to be swept out; windows were poorly maintained. Rented 6 blankets, blankets were not folded, thus, could not verify in in good condition and clean.
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Tanner W. on 9/6/2016
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The employee at the desk did not conduct himself in a professional manner, very disrespectful towards clients.
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Chad L. on 9/5/2016
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I don't understand why going through the online express check in process and entering my credit info isn't in the system when actually picking up. This is not the first time but needs to get corrected.
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Miguel B. on 9/3/2016
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Truck was filthy but ran well.
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Neil O. on 8/28/2016
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Considering the fact I reserved the trailer and got two confirmation emails listing my chosen Casa Grande location and then it got changed to a location 45 minutes away, I was not happy at all! Then to top it off, I had to purchase a hitch pin from the local NAPA auto parts store because the hitch tongue and ball I purchased at the location did not have a hitch pin! The U-Haul website let me confirm the trailer I needed in Casa Grande, which is what I wanted. Thoroughly disenchanted with the experience!
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KELLI D. on 8/18/2016
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The staff was very unorganized. The truck did not have gas, it was full of cigarette ashes, the ashtray was full of cigarettes, and the furniture blankets I pre-ordered were not available. I was asked to go to another location to pick them up. The tow dolly for my vehicle was not the proper size and the staff member had no experience or training securing a vehicle to the tow dolly. I was sent to another location to pick up the correct size tow dolly where the person working wasn't even a uhaul employee. He was just covering for the owners who were out of town. Thankfully he had experience securing a vehicle to a tow dolly. Overall the pickup experience was horrible and I will not recommend this Uhaul location to anyone ever!
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Ken S. on 8/14/2016
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The location was easy to find meaning that the location was indoors and was in the main hallway of the building. I think U-haul could do better and give the employee some type of office or cubicle. Aside from that, the covered utility trailer I rented was in good shape and functioned very well. The U-haul rep at the location was alone but still made the time to assist me with the connecting and disconnecting the trailer from my vehicle.
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Victor V. on 8/13/2016
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Great service first time moving they helped a lot great staff
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Victor F. on 8/13/2016
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I rented a trailer online and a furniture dolly. When I went to pick up, I was told they dont have furniture dolly. The only dolly they had was a regular dolly and an appliance dolly but not the furniture one. Other than that it was good.
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STEVE D. on 8/6/2016
Rating:
Service associate was friendly and very responsive. Excellent service and knowledge of products. Would highly recommend. Only negative factor I found was that computer response time is slower than average. Not only this time but several times in the past. Overall would definitely recommend. Best in city of Maricopa.??!!!
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CLINT L. on 8/5/2016
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Staff was vary helpful
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April B. on 8/3/2016
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I will not rent from uhaul again. ...
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BUTCH G. on 7/29/2016
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Very bad place !!!!! We rented a truck for 19.95 per day plus 32cents a mile had truck two days and put 300 miles we wher charged allmost 300.00 for two day rental 79.95 per day not 19.95 like we wher told and like it says on the side of the truck beware !!!!! Of this out fit still have not got a refound as of yet my lawyer will be cont them next you don't do things this way it is wrong to over charge as Tay do
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Robert D. on 7/20/2016
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Good customer service!
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Jennifer S. on 7/18/2016
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Terrible customer service! Checked in online to expedite waiting at the counter and it still took a long time!! The rep handed me contract papers to sign and they weren't even my papers. They belonged to another customer!! She threw my paperwork in the recycle bin and had to dig it out so I could sign. I was very upset because the paperwork she had originally thrown in the recycling bin had my personal information printed on it! Unacceptable! Then I get home and realized there wasn't a dolly in the truck--which I had paid for! Unacceptable! I will never rent from that Uhaul location again!
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Darris P. on 7/10/2016
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Disappointed that when I went to return it they did not want any of my information, not even my name. I wanted receipt to prove it was returned and they pretty much pushed me out the door and said I was fine. My return receipt was just emailed and it shows I returned it on the 2nd day, when in reality I returned it same day rented. What would have happened if something was done to the trailer after I returned it, I would have been responsible.
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Dean M. on 7/5/2016
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Was my first time renting from this location and I received GREAT Service. If I need an Auto Transport trailer in the future, I'll be renting from this location again!
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Richard N. on 6/19/2016
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The truck was clean but the transmission seemed off. When accelerating it would run up to almost 5,000 rpm before shifting and would down-shift as soon as you took your foot off the gas.
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