Customer Reviews for The Battery Terminal
(U-Haul Neighborhood Dealer)

630 reviews

3836 Winchester Ave   Ashland, KY 41101

(606) 324-9623

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(606) 324-9623

3836 Winchester Ave
Ashland, KY 41101

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

They were so nice and so helpful. They made the experience quick and easy.

Amber K. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
2.0

The box truck was in the worst condition I had ever seen. The driver's seat was mostly foam, the check engine light and another unknow light stayed on the entire time, the inside light didn't work, and the lights went through the hole on me and left me having to drive home in the dark with no light except the emergency flashers. The workers were very friendly and cooperative with us, so as far as that goes I would recommend, but they definitely need to work on fixing their trucks.

MELISSA HOPE H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN R. 
Rating:
3.0

The defrost on the truck didn't work, it Only put out cold air. It fogged up the windshield and made almost Impossible to drive in the dark. Also the truck shook when going speeds 50 and up.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTI W. 
Rating:
5.0

Make sure rentals are swept out before use

NICKOLAS S. 
Rating:
5.0

So good I don't see how you could improve anything.

BARBARA H. 
Rating:
5.0

Great staff!!

SHAUNA B. 
Rating:
5.0

Very pleased

Greg M. 
Rating:
5.0

Excellent customer service

MINDY E. 
Rating:
4.0

Drop-off location could be better marked for customers returning equipment after hours. Visible cameras would be nice to provide security/safety for the customers/equipment.

Danny L. 
Rating:
3.0

Change your rates uhaul used to include so many miles with the rental now your charging 1$ per mile from the time you pull off the lot . I will not be renting another one unless I have absolutely no other choice

Robert G. 
Rating:
5.0

Customer did not leave a comment.

VICKI B. 
Rating:
5.0

Customer did not leave a comment.

CAROL W. 
Rating:
5.0

Windshield was a little dirty and had some bug remains on it.

REBECCA M. 
Rating:
5.0

Make sure the trucks are looked over better. There was issues in the cab of the truck I got that any person checking them over should have noticed.

Donald P. 
Rating:
5.0

Matt is very professional. He gives excellent customer service . I would recommend them to others.

EMILIO P. 
Rating:
4.0

The customer service was very good but the truck didn't seem to be very well maintained or clean. The tires seemed to out of balance resulting in a very unstable ride and the brightness/ alignment of the headlights made the drive at night sketchy especially in during a rain

MARK R. 
Rating:
1.0

My 20' truck with a trailer pulling my Jeep broke down because the Uhaul workers forgot…FORGOT to put coolant into the radiator….so for 6 hours I was broke down on the WV turnpike because of an overheating engine! The Uhaul workers at all of the places I had to go were very rude (this was before the break down). I will never do ANY business with Uhaul again…I am still thinking of suing!

JOSHUA J. 
Rating:
5.0

Was greeted quickly and treated well.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

RHONDA S. 
Rating:
5.0

Travis was so nice, professional, explained the contract to me. I will definitely use this place again. Zero problems.

MARK B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

GARRETT N. 
Rating:
3.0

Customer did not leave a comment.

Jeff C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY O. 
Rating:
5.0

Customer did not leave a comment.

ANDREW T. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER K. 
Rating:
5.0

Wouldnl't recommend to get a u haul. I did the rental confirmation on line. Even got a "confirmation" number. I reserved a pick up truck. When I got to the location, they had no trucks. Says that my truck was reserved at another location in another state. I asked the gentleman to call to make sure they had it there. Sure enough, it was not there they had no pickup trucks. The gentleman at Ashland was very helpful. Got me a boxed truck and was very apologetic. I woud never recommend u haul, they dropped the ball.

Richard B. 
Rating:
5.0

I can't think of anything that needs to be improved. It was a good transaction.

TERRI D. 
Rating:
5.0

Great people

FRANKIE MAE S. 
Rating:
5.0

Customer did not leave a comment.

Daryl A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARYL A. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Customer did not leave a comment.

Ciara G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRADFORD P. 
Rating:
5.0

Smooth transaction. Very pleased with the whole experience! Thank you

WILLIAM B. 
Rating:
5.0

Seat in truck could be more comfortable

PAMELA J. 
Rating:
5.0

Staff was friendly and helpful, I will use this location again.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
5.0

Outstanding service at this location friendly courteous professional

KENNETH W. 
Rating:
5.0

Customer did not leave a comment.

Aaron B. 
Rating:
3.0

Dolly was broke but was replaced. What was difficult was the check in and ordering process. Uhaul is not easy to operate.

Sasha W. 
Rating:
5.0

Super great service from Travis and his team. Thank you, Travis, and thanks to Uhaul!

SALLY G. 
Rating:
5.0

Customer did not leave a comment.

RONALD R. 
Rating:
5.0

Nothing, it's all good

Gerald H. 
Rating:
5.0

Matt was very professional and thorough in explaining the details of the rent agreement. The truck was clean, with low mileage and has a back up camera , which I loved . All the staff were very helpful when I needed help with my own car while there. I would rent from them again.

EMILIO P. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
4.0

My truck reeked of cigarette smoke and was so stinky

MARK B. 
Rating:
4.0

Hitch was difficult to tighten on ball.

JOSEPHANTHONY B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL R. 
Rating:
5.0

I dont understand how it cost 130.00 for rental this time,I have never paid this much in the past!

STEVEN P. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Everything about my rental went 100% smoothly. Nothing to improve.

Michele S. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Everybody was very friendly next time I need to rent a vehicle I would gladly return.

VIRGINIA C. 
Rating:
5.0

Customer did not leave a comment.

SUSAN T. 
Rating:
4.0

Customer did not leave a comment.

BARRY C. 
Rating:
5.0

Customer did not leave a comment.

GLENDA K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Thanks U-Haul!!!

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

MARSHALL D. 
Rating:
5.0

Customer did not leave a comment.

EDWARD C. 
Rating:
5.0

Customer did not leave a comment.

Codie L. 
Rating:
3.0

My husband I were offered the 100 mile package and the guy told us it would be .25 per mile after. We returned the rental and was charged .39 per mile. I will make sure for now on its put in writing because thats is wrong.

CHRISTIENNE M. 
Rating:
5.0

GREAT SERVICE!

STANLEY P. 
Rating:
5.0

Made it easy to pick up the truck I reserved!

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Laura C. 
Rating:
5.0

Customer did not leave a comment.

Crystal N. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
4.0

It was very hard to drive due to the out of line on the front end...it pulls to the right very bad and it needs to be fixed.

TRACIE W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Stop the rain and make it a sunny day when everyone picks up. Haha.

Christopher N. 
Rating:
5.0

Very friendly and helpful. Thanks again for all the help gentlemen

reynold S. 
Rating:
5.0

Customer did not leave a comment.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

PAUL I. 
Rating:
5.0

Very profession. I would deal with them again. They were very helpfull.

paul B. 
Rating:
5.0

Customer service was very friendly and helpful.

JOSEPH D. 
Rating:
2.0

Unit was attached to my tow vehicle while the right tires were entangled in a guy wire (steel cable), unknown to me and obviously the staff member who hooked me up and left. i tried to pull out and was stopped by the wire.. Another employee arrived and implied that this situation was somehow MY fault !! Rude, uninformed, ignorant and arrogant staff and owner. I asked about the service condition of the rental unit, ie lugs checked, tire pressures, etc. I was advised that "we don't have a way to do that". REALLY?! I checked and found tire pressures that ranged from 45 psi to 90 psi, each tire a different pressure! crappy, crappy Customer Service, U-haul should be ashamed of this place, as your representative.

RICHARD P. 
Rating:
5.0

Truck transmission was missing

Daryl A. 
Rating:
5.0

Customer did not leave a comment.

EDDIE L. 
Rating:
5.0

The staff was very helpful.

SHAWNA S. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

Customer did not leave a comment.

joseph D. 
Rating:
5.0

Customer did not leave a comment.

Curtis K. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

Customer did not leave a comment.

JAMIE S. 
Rating:
4.0

Customer did not leave a comment.

Jodie C. 
Rating:
3.0

Make sure that there is enough equipment. This is not a corporate store

clifton M. 
Rating:
5.0

Customer service was outstanding at the location. The mobile app for returning the rental is horrible though. Poor communication and no clear instructions. I had already locked up the van and turned in the keys before it told me I needed photographs of the interior. Thankfully, one of the representatives helped me. Aside from the ridiculous website return service, no complaints.

EDWARD S. 
Rating:
5.0

The 10' cargo truck I rented was powerful and operated GREAT! The only 'complaints' I have is the truck did not have cruise control which would have helped on a 700 mile highway trip and the seat isn't comfortable (reclining back) for hours of driving. This the 2nd year I've used UHaul for my trip and I'm going to use UHaul next year.

MIcHAEL C. 
Rating:
5.0

No improvement necessary, this is the only location I rent from, unless I'm out of town

RAYMOND B. 
Rating:
5.0

Customer did not leave a comment.

Montgomery W. 
Rating:
5.0

This place was great. I had originally booked a Uhaul trailer across the river in Ohio at a differentlocation. I needed an 8am pickup, which I scheduled, so that I could be done with my move quickly before some afternoon business. Instead, I wait outside the Uhaul pick up for 40 minutes without anyone ever showing up to work. I waited 20 more minutes on hold with Uhaul customer service before just finding this location myself. They redeemed the terrible service of the other location and the phone service.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Customer did not leave a comment.

Libby F. 
No reviews have been submitted for this location.

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