Customer Reviews for The Battery Terminal

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Battery Terminal

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Orville C. | Overall Experience |
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Customer did not leave a comment.

Timothy E.
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Customer did not leave a comment.

PAUL I.
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Customer did not leave a comment.

paul B.
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Very profession. I would deal with them again. They were very helpfull.

JOSEPH D.
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Customer service was very friendly and helpful.

RICHARD P.
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Unit was attached to my tow vehicle while the right tires were entangled in a guy wire (steel cable), unknown to me and obviously the staff member who hooked me up and left. i tried to pull out and was stopped by the wire.. Another employee arrived and implied that this situation was somehow MY fault !! Rude, uninformed, ignorant and arrogant staff and owner. I asked about the service condition of the rental unit, ie lugs checked, tire pressures, etc. I was advised that "we don't have a way to do that". REALLY?! I checked and found tire pressures that ranged from 45 psi to 90 psi, each tire a different pressure! crappy, crappy Customer Service, U-haul should be ashamed of this place, as your representative.

Daryl A.
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Truck transmission was missing

EDDIE L.
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Customer did not leave a comment.

SHAWNA S.
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The staff was very helpful.

Timothy F.
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Customer did not leave a comment.

joseph D.
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Customer did not leave a comment.

Curtis K.
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MICHAEL T.
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JAMIE S.
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Jodie C.
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Customer did not leave a comment.

clifton M.
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Make sure that there is enough equipment. This is not a corporate store

EDWARD S.
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Customer service was outstanding at the location. The mobile app for returning the rental is horrible though. Poor communication and no clear instructions. I had already locked up the van and turned in the keys before it told me I needed photographs of the interior. Thankfully, one of the representatives helped me. Aside from the ridiculous website return service, no complaints.

MIcHAEL C.
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The 10' cargo truck I rented was powerful and operated GREAT! The only 'complaints' I have is the truck did not have cruise control which would have helped on a 700 mile highway trip and the seat isn't comfortable (reclining back) for hours of driving. This the 2nd year I've used UHaul for my trip and I'm going to use UHaul next year.

RAYMOND B.
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No improvement necessary, this is the only location I rent from, unless I'm out of town

Montgomery W.
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Customer did not leave a comment.

Richard B.
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This place was great. I had originally booked a Uhaul trailer across the river in Ohio at a differentlocation. I needed an 8am pickup, which I scheduled, so that I could be done with my move quickly before some afternoon business. Instead, I wait outside the Uhaul pick up for 40 minutes without anyone ever showing up to work. I waited 20 more minutes on hold with Uhaul customer service before just finding this location myself. They redeemed the terrible service of the other location and the phone service.

Michael T.
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Customer did not leave a comment.

DAVID M.
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James P.
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Libby F.
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Mauricio M.
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Great guy, helpful, friendly and fun.

MARGARET H.
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Customer did not leave a comment.

Sandra V.
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Robert M.
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Excellent customer service and a pleasant overall experience. Chris took care of all of our needs and was super friendly and professional. I will definitely always go back to this location for any type of uhaul product.

ANTHONY W.
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Travis and his team are Professionals and strive to make the customer's experience outstanding.

Robert M.
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Great customer service and employees and overall easy and pleasant experience.

Jill F.
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Great service, easy to work well.

john P.
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Very friendly and helpful. Highly recommend

Jason R.
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The mobile check in feature was not working for whatever reason so I still had to go into the office to fill out paperwork and collect the key for the vehicle I rented. If UHaul is going to offer mobile checkin as a benefit the website should be running smoothly.

RONALD O.
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Customer did not leave a comment.

DAN G.
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DONNA W.
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kristin R.
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Just keep on doing you. The battery terminal was by far the kindest place in the ashland area, and surroundings

Paul B.
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Customer did not leave a comment.

Gabriel C.
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I reserved a utility dolly, but one was not available. Look at reservations to ensure equipment available. They did take $ off of price so I could buy one. Helpful staff.

RONALD R.
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Customer did not leave a comment.

JAMES S.
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Everything went smoothly. No problems

hamea A.
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Customer did not leave a comment.

Philip H.
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Keegan Addison Z.
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UHaul was not clean when I received it, and I was ultimately charged to have it cleaned later.

GEORGE N.
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Customer did not leave a comment.

JAMES P.
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Customer did not leave a comment.

Robin B.
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The after hours return on the app was horrible. It took us 1/2 hour, 12 pictures and 4 attempts to check the vehicle back in. We would get to the last part of the process and it would go back to the start. The rest of the rental experience was good.

Tim E.
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Customer did not leave a comment.

Wesley U.
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Dropped off when battery terminal was closed for return

Chris T.
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Customer did not leave a comment.

James S.
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Ashley E.
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Michael H.
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Tykeyra L.
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Matt M.
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Employees were friendly and accommodating.

Donald B.
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Customer did not leave a comment.

Shane C.
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Joe C.
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Great service

Amanda H.
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I have no complaints Thus, no suggestions for improvement unless you can control the weather. :-)

Todd M.
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Customer did not leave a comment.

Hunter S.
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Mobile dropped off

Larry T.
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Nothing that I can think of.

Nancy H.
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I was charges a 10 fee that I don't know what it was for. Luckily I had money in the bank to cover it. I should have been told about all fees up front

DARREN P.
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Staff is excellent.

Toni P.
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Customer did not leave a comment.

Matthew B.
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Nothing. The staff here were super friendly and helpful. I'll return if I need a truck again.

James S.
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Great guys ,very helpful!

Brian C.
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The guys at The Battery Terminal was friendly and very helpful.

William H.
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Customer did not leave a comment.

Dustin M.
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Truck was disgustingly filthy, looked like it had a gallon of sugar water exploded inside of it. I have pictures.

Donald G.
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Customer did not leave a comment.

Kenneth W.
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STEVE B.
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William C.
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Jeffrey T.
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Warren D.
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For the Ashland Ky area this was fine, maybe a little more emphasis on U Haul, the brand. Trucks are remote so hard to tell you are at right place.

Justin C.
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Customer did not leave a comment.

Christy T.
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Was charged for a furniture dolly, did not receive.

Steven V.
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The pickup using my smartphone didn't work as I am not a US citizen or resident. However, in store all staff were incredibly helpful and made my rental experience go as smoothly as it could. Thank you to the battery terminal.

Fred M.
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Customer did not leave a comment.

Jeffrey C.
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Guys were very helpful and gave me their best truck! Thank You!!

Glen L.
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Floors were muddy, could not turn on the heat for the loud squeaking belt

Michael D.
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Customer did not leave a comment.

Zack B.
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When I went to drive the U-Haul off of the premise I realize there was a huge trailer connected to the back but by the time that I had pulled off it was already too late and I began driving down the road with this additional trailer behind me. I had to call to ask them to get the trailer off but the trailer had to be returned by me driving it back which was a pain in and of itself I had to turn around three times and add miles to the trip. Then once I finally got them to take it off I had wasted almost an hour of moving time. Not to mention the light in the back The cab was not even there. I had to do a lot of moving in the dark and I literally could not see anything. This resulted in not being able to see where I was placing my boxes, and then when I pulled off they shifted and resulted in multiple broken items. I am extremely displeased and would like to be compensated if possible!!

Michael C.
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Nothing at all! Great customer service, both professional & friendly! Great company to represent U-haul! Also, very understanding about our situation & were allowed the time needed. Smooth transaction & fabulous team at: The Battery Terminal Ashland, KY 41102 Thank you so much!

MATTHEW H.
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Customer did not leave a comment.

Katheryn K.
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Customer did not leave a comment.

Ramon U.
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Overcharged. Only put 8 dollars in gas to fill the tank and they tried to tell me I went 60 miles with it.

Mick C.
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Excellent customer service and the staff is so nice. We will continue to do business.

George J.
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They did just fine

Stephen R.
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Travis went out of his way to rent me the trailer despite being closed on a Saturday evening so that I could use the trailer on a Sunday. Great customer service that helped me get done what I needed on a weekend.

Karl B.
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Wonderful service, excellent transaction.

Stanley P.
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GREAT STAFF!

Michael K.
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I stopped in at pick up time and realized that I didn't have a 2” ball. Neither did they! Rent trailers with no hitch ball??? Also the safety chains on the Trailer were so greasy and oily that after hooking them up I didn't want to touch my truck to get back in it.

Kimberly C.
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Never spoke with personal in person. Business was closed at drop time. I did call this morning to confirm they got my keys.... they was very helpful and friendly.

Donald S.
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Customer did not leave a comment.

Chester H.
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Customer did not leave a comment.

Justin W.
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Customer did not leave a comment.

Joni R.
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Great customer service! Always rent from this place.

William L.
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Area to small to park truck

Joel T. | Reservation |
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Everything went smoothly.

Quinton R. | Reservation |
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Great staff.

Grant M. | Overall Experience |
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Convenient location, easy access to load and unload the storage units.

Alicia C. | Reservation |
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I relocated somewhere else actually and did not end up needing a storage unit at all

No reviews have been submitted for this location.

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