Great service. Thank you
Michael S
Customer Reviews for The Bazaar LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner was very nice
Larry BEverything was good . Thank you very much
Debra SMake sure trailer is checked over before taking
Terri KThe owner/operator of this store could not have been nicer! He was very busy handing other customers but he managed to get me in and out quickly. Well done!
Steve WI was over charged for gas mileage Statesboro back to Pembroke 25 dollars extra.Also,I rented a bigger truck the last time This one was a small truck.i was charged more!!
Tammy BWell satisfied costumer.
JULIUS GNothing to improve. Fast service. We were in and out in minutes.
Barry DThe manager Justin is absolutely horrible and is a complete liar. We were charged for things we shouldn't have been, and he told the store employee to have us contact uhaul and he would get it taken off and fixed... then refused. He still will not fix the errors and we are instead being charged over $300. I'm beyond upset and will NEVER use uhaul again, and as a military family I will ALWAYS recommend anyone but uhaul.
Daniel WThis has been the ABSOLUTE WORST EXPERIENCE EVER. I’ve been through 2-3 days of maintenance issues such as tire pressure lights and check engine lights with a truck and it’s all documented in the notes of my calls with uhaul customer service and roadside assistance. This owner of this location told me that the uhaul manger KNEW that the truck has a sensor issue, but yet they still issued the truck for a customer. Then he refused to give a refund back. I’ve rented from uhaul several times, but this location should not be allowed to rent trucks for uhaul. It’s gives them a horrible name.
Andraelya MThey are very nice ppl that own the location and very understanding
Janet MIssues are with U-Haul and not the location. U-Haul site is not user friendly when issues occur.
Kent MClerk was awesome, location is not in the best part of town. (Pembroke)
Holli BVery helpful staff, and since it was located at a gas station gassing up before returning was easy
Elijah EThis gentleman goes out of his way to make sure that you are satisfied and that the vehicle is in great shape I would recommend him very very much. He works with u on a truck he try’s to make sure he has a truck that is the size u need is there
Jolyen H`I can not say enough about the owner of this location. He is very friendly and goes beyond normal to help. I wish him nothing but success in his further endovorses. Thank you all for a very successful experience. Sam S.
samuel sNO issues
Don ENOTHING, nice people that working here in Pembroke thxs for being here!
DIANN FEasy, just walk-in and drop off.
Sabrina HLimited parking.
JEREMY WI showed up and there was no physical location, the truck was parked in a parking lot of a gas station. I walked in and the lady handed me a phone number on a piece of receipt paper. I called the number the guy told me to ask the lady for the key. There was no walk around the truck to inspect for damages none of the processes that I later found out should have went through happened. The inside of the truck had garbage and was dirty as hell. Overall the pick up location for the truck is one of the most unprofessional experiences I have seen when dealing with U-Haul. However, the lady that ran the drop off location was very pleasant and very professional.
Jason BThis location was terrible! The worst U-Haul experience I've ever had in my life. There are no U-Haul signs or instructions anywhere, telling you where to go or who to talk to. I waited and walked around outside for 20min hoping someone would notice I was there by the trailers. I had already called in a made an appointment thru U-Haul customer service, and was told someone would meet me there. After waiting 20min I re-entered the convenience store and had to wait in line for another 15min to speak with the cashier. He wrote down a phone number and said I had to call it to be helped. I spoke with a man that wasn't even at the property. He had none of the information that I had previously given to 3 different customer service agents not an hour earlier. I did not like giving out my card information yet again. I had to repeat it and other information several times, as the man's phone signal must have been terrible. He told me his associate would come out to help me. I waited another 20 min , but no one walked up to me. I called the number again, and told him that no one has assisted me. After another 5 min a man in a dirty shirt, shorts, and no shoes walked up to me. This was the man's "associate". The associate was extremely unprofessional and had a bad odor. He was unable to locate the trailer that I had reserved and turns out the equipment wasn't even on the property. I had to wait longer until he could call his boss and have it corrected. The associate wanted me to pull around through another person's property between two trees so he could get the tow dolly onto my truck. I refused as I didn't feel comfortable driving around and thru another property. He then decided to go with another tow dolly behind an abandoned vehicle. But I had to wait for him to move things out of the way. I moved the truck into place and the associate was about to walk away. I told him I needed help, that I didn't know what I was doing to begin with. Which is why I had made an appointment for the tow dolly to begin with. I have a terrible back and zero experience with this. The associate grumbled and made several impolite words under his breath. He went extremely slow and constantly stared at the equipment and myself, as if waiting for me to instruct him. I ended up having to look up a tutorial to assist, and when I asked him if he even knew what he was doing, he admitted he had no idea. He had not even secured the tow dolly correctly and it had to be all corrected by me. I asked if he could please help with loading the vehicle, again I didn't know what I was doing, and he said he had to go. Luckily, I was able to finally get my car onto the dolly, but not before scratching up my hands. This was the most unprofessional experience I have ever had, and worries me about the locations that you allow to carry your name and equipment. The man on the phone that I had been instructed to call, finally called me back, but his signal was so horrible I couldn't understand his voicemail. I ended having to drive to another actual U-Haul location in TN in order to have someone help me fix the issues that the man in Pembroke, GA could not. I am highly unsatisfied with the way I was treated there and the experience I received. I don't normally ask for a discount on services, but in this case I hope you'll be able to do something and please look into that location 186 N Main St, Pembroke, GA 31321 to make sure no one else goes through this.
Michael HWaiting on refund for charges for 3 days i didn't use. It was early when I turned it in.
GEORGE SI was treated with the up most respect and my needs were met.
JULIUS GFirst off we made arrangements a week ahead for a mid day pick up in Savannah as I drove 7 hours from NC to pick up the trailer for transport of a vehicle . Then on Friday the day before the pick up the location changed and a 6 pm pick up was given which is not what we were asking for . Then upon arrival the Uhaul trailer was not there we then after driving 7 hours had to drive to Pembrook to get trailer which was an additional 40 miles. No one even bother to call and let us know it was a circus. I thank you for the 50 dollar refund however you should have made a full refund if you as a giant company cannot honor your reservation or at least call and keep your client informed you should not do hard look at what is going on with in your company. And by the way the second location for pick up what a rude group of people. .
Jacques VTrain your vendors!
Steven PVic (owner) was absolutely amazing. The whole experience was just great. I’d definitely recommend anyone to this location for their rental. Best customer service hands down.
WILLIAM RWonderful staff, made dropping off a breeze! Thank you!
Douglas MVery helpful with getting me to the right department to correct the incorrect drop off location.
Candice GThe young man that helped me was terrific! He was very kind and knowledgeable! I would highly recommend this place. He made everything very simple! Thank you U-Haul for the wonderful experience!
KERRY CI just wanted to mention that the man that helped me on Tuesday was extremely helpful. I had a last minute Situation to come up taking my daughter off to college and the owner went out of way to help. Customer service was A1!!! Thanks.
Audrey WWas scheduled to pickup truck at 10 a.m. Person did no show up to store until 10:30 (which we had to wait for as they had the keys to the truck).
Michael CTHE PEOPLE WHO WORK AT THIS LOCATION IS GREAT PEOPLE
Rachael C