Customer Reviews for The Box

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Box

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Jonathan G. on

Rating:

Very helpful. Very knowledgeable. Very careful to be sure equipment working correctly.

Roger P. on

Rating:

Customer did not leave a comment.

Henry R. on

Rating:

Amazing customer service!

Ryan P. on

Rating:

Customer did not leave a comment.

BRIANNE J. on

Rating:

back of uhaul was completely wet. i slipped completely on my back carrying boxes not knowing water was in there. it said to return clean and this was we received was not. appeared that someone was hauling dirt in the back and sprayed it out but didn't let it dry.

PAULA G. on

Rating:

Customer did not leave a comment.

TERESA H. on

Rating:

Staff was very nice to deal with.

Troy R. on

Rating:

Everything went quickly and smoothly. Staff was friendly and helpful.

JOHN W. on

Rating:

Easy auto pay convenience.

karsten L. on

Rating:

Customer did not leave a comment.

MATTHEW V. on

Rating:

Customer did not leave a comment.

KATIE W. on

Rating:

Clean storage area. Climate control was very nice.

Don S. on

Rating:

In and out in five minutes excellent

TIM D. on

Rating:

Thanks to Stacie and staff for helping us when we needed them. First class people and place for storage.

GRANT E. on

Rating:

I am extremely pleased with my rental trailer used to transport my Harley Davidson motorcycle over 800 miles safely. Thank You, Grant Eaton

TAMMI M. on

Rating:

Customer did not leave a comment.

FINIS R. on

Rating:

Customer did not leave a comment.

Douglas M. on

Rating:

Customer did not leave a comment.

Joseph O. on

Rating:

I have used this drop off location several times and they are always very courteous and helpful. Thanks!!

HOLLIS T. on

Rating:

Customer did not leave a comment.

Krista C. on

Rating:

Customer did not leave a comment.

DAVID M. on

Rating:

Needed a utility trailer asked for one in Scottsboro Al, the first 2 times I was routed to 40-50 miles away because I didn't know what to ask for, tell the customers the choices

KEITH S. on

Rating:

I think a hand truck should be standard equipment on each truck.

RICHARD H. on

Rating:

Customer did not leave a comment.

RK J. on

Rating:

Customer did not leave a comment.

ASLUM H. on

Rating:

Customer did not leave a comment.

Arthur S. on

Rating:

Not much except maybe having an OPEN sign on the building were the office is,

Michael S. on

Rating:

Customer did not leave a comment.

RUTH G. on

Rating:

We had our own dolly and improvised with blankets, but we weren't even offered the option of renting them. If you want to increase your sales revenue, giving customers a list of extras might help.

CHRIS W. on

Rating:

Customer did not leave a comment.

Clay A. on

Rating:

Maybe a sign on where to park the trailer. Otherwise no problems at this location. THANKS!

JAMES J. on

Rating:

I was charged $234.00 for damage I did not do, I talked with area manager and did not get any results. I have rented a minimum of 20 units in the past 3 years not one time have I returned them with damage, and I have always returned them with more fuel than I started with. I am very unhappy with being charged this charge. I can assure you if I would have damaged this truck I would not have just left it. Any attention to this matter would be greatly appreciated

TED B. on

Rating:

Destiny is great to work with, clear and accommodating.

DOUGLAS M. on

Rating:

Customer did not leave a comment.

GALE H. on

Rating:

The lady there is friendly and helpful. It only took a few minutes to turn the trailer back in. She remembered us from a previous rental and was very nice.

Brian H. on

Rating:

Customer did not leave a comment.

gale H. on

Rating:

Customer did not leave a comment.

Bill J. on

Rating:

Th e person in the office was lacked any knowledge of the rental process. A phone call was placed to the owner/manager who walked this person through each step on the computer. Took 30 minutes even though express check-in had been completed. Then was merely told the truck was "out back". Had reserved a dozen pads but was told "we don't have pads, we're not a U-HAUL location, we just rent trucks". Would not recommend this location under any circumstances.

PHILIP N. on

Rating:

The receptionist was incompetent and poorly dressed.

Lunell C. on

Rating:

Customer did not leave a comment.

Gary F. on

Rating:

You did what you said you would... The equipment was in good condition... I had no problems and no hassles....Can it get any better than that?

PAUL G. on

Rating:

Customer did not leave a comment.

Shanon J. on

Rating:

Customer did not leave a comment.

Teresa S. on

Rating:

Customer did not leave a comment.

Jeptha M. on

Rating:

Very accommodating location.

SAM Y. on

Rating:

Friendly staff.

SAM Y. on

Rating:

Customer did not leave a comment.

SHIRLEY B. on

Rating:

Customer did not leave a comment.

KATHY L. on

Rating:

Outstanding service.

RICHARD S. on

Rating:

Trailer was great. It pulled really well on the roads. It was easy to load/unload, clean and well-done. The staff at the location was friendly and got us on our way in just a few minutes. I will not hesitate to rent U-Haul again.

ELLIOTT M. on

Rating:

service was good quality. Keep up the good work.

ELLIOTT M. on

Rating:

Continue your good service.

Jamie K. on

Rating:

Customer did not leave a comment.

DEBBIE S. on

Rating:

Customer did not leave a comment.

AARON A. on

Rating:

Clean and very easy to access.

Charlie F. on

Rating:

Customer did not leave a comment.

MICHELLE S. on

Rating:

refund money for days not used instead of deciding how many days we do or do not need. Only the customer knows that answer.

Cody B. on

Rating:

Customer did not leave a comment.

CHRIS C. on

Rating:

This was not my originally scheduled location. I called to confirm my truck was ready and was told I'd have to go to another location. It was an hour and a half away. That is a stressful and inconvenient thing to discover the day of a big move to a new state with a 12 hour drive. If I hadn't already had my scheduled move in place I would have cancelled the transaction.

CHRISTOPHER J. on

Rating:

Customer did not leave a comment.

CHRISTOPHER J. on

Rating:

Customer did not leave a comment.

JOSEPH O. on

Rating:

Agent very courtious and helpful!

GEORGE E. on

Rating:

Customer did not leave a comment.

DONALD M. on

Rating:

The first 5x8 trailer after being hooked up did not have any brake lights. We had to hook trailer up ourselves. I thought all U-Haul rental place did that for you. Please find a way to advise people which stores do not hook up trailers for you so people can go to another store for that convience. Thank you.

James J. on

Rating:

Very nice and really helpful

CHRIS P. on

Rating:

Customer did not leave a comment.

JAQUELINE K. on

Rating:

I had major problems with gas gauge. It would not read gas when I put gas in. I put in about 40$ too much. My husband and I kept turning vehicle on and the gauge never moved. My husband tapped gauge and it read 3/4 of tank when we were only supposed to put in 1/4. I was very angry about this and told that they could do nothing about that.

RB P. on

Rating:

Customer did not leave a comment.

STEVE P. on

Rating:

She is great, very clean very well maintaned always is and has been. Would recomend to everyone who asked. The property is well maintained and clean, security is very up to date and easy in ans out. Kelly Peppler

ELLIOT M. on

Rating:

Thanks for your good business.

KEITH S. on

Rating:

I received great service with a smile .

REX O. on

Rating:

I stopped in a week before I needed the rental. Did a walk-around and noticed the trailers electrical cable hoodup had been cut off. Notified the office and they said they would fix it prior to pickup. Called a day before pickup and they said it was OK. Went to pick it up and noticed the electrical hookup that was on there was the wrong one(the same one that is on the receiving end for the truck). Had to go to walmart and buy and install the correct one. Took another two hours out of my day.

OWEN P. on

Rating:

Customer did not leave a comment.

KATRINA T. on

Rating:

Customer did not leave a comment.

RON P. on

Rating:

Staff was very professional and helpfull.

MAC M. on

Rating:

Customer did not leave a comment.

MICHELLE S. on

Rating:

Nothing. I'd highly recommend this business. Lady who waited on me was wonderful- and extremely nice and helpful. Couldn't have asked for better service.

BRUCE N. on

Rating:

Customer did not leave a comment.

GARY B. on

Rating:

I didn't like the fact that we had to drive an hour to pick up the truck and return back to our home when there are quite a large number of U-Haul facilities right here in Huntsville. I know there was a large demand that specific weekend, but it seems that it could have been handled a better way. However, U-Haul personnel made some concessions to help us with that inconvenience. So, overall all, from pick up to turn in, it was a good experience. The folks at pick-up and turn-in were very friendly, professional, and helpful. Have a Blessed day. until next time... gary

DIANA R. on

Rating:

Customer did not leave a comment.

TRACY K. on

Rating:

Customer did not leave a comment.