Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was absolutely awesome and deserve some amazing recognition!!
Great service and availability.
Destiny was an absolutely awesome customer service. She is very nice and always helpful and friendly. She is an asset to your business. Stacey was also very helpful and friendly.
Staff is very friendly and helpful, never had a problem accessing the unit, and very clean with no bugs! Would definitely use this facility again!
Make the App and login much easier I received 3 login verifications and not one of them worked.
Very helpful. Very knowledgeable. Very careful to be sure equipment working correctly.
Amazing customer service!
back of uhaul was completely wet. i slipped completely on my back carrying boxes not knowing water was in there. it said to return clean and this was we received was not. appeared that someone was hauling dirt in the back and sprayed it out but didn't let it dry.
Staff was very nice to deal with.
Everything went quickly and smoothly. Staff was friendly and helpful.
Easy auto pay convenience.
Clean storage area. Climate control was very nice.
In and out in five minutes excellent
Thanks to Stacie and staff for helping us when we needed them. First class people and place for storage.
I am extremely pleased with my rental trailer used to transport my Harley Davidson motorcycle over 800 miles safely. Thank You, Grant Eaton
I have used this drop off location several times and they are always very courteous and helpful. Thanks!!
Needed a utility trailer asked for one in Scottsboro Al, the first 2 times I was routed to 40-50 miles away because I didn't know what to ask for, tell the customers the choices
I think a hand truck should be standard equipment on each truck.
Not much except maybe having an OPEN sign on the building were the office is,
We had our own dolly and improvised with blankets, but we weren't even offered the option of renting them. If you want to increase your sales revenue, giving customers a list of extras might help.
Maybe a sign on where to park the trailer. Otherwise no problems at this location. THANKS!
I was charged $234.00 for damage I did not do, I talked with area manager and did not get any results. I have rented a minimum of 20 units in the past 3 years not one time have I returned them with damage, and I have always returned them with more fuel than I started with. I am very unhappy with being charged this charge. I can assure you if I would have damaged this truck I would not have just left it. Any attention to this matter would be greatly appreciated
Destiny is great to work with, clear and accommodating.
The lady there is friendly and helpful. It only took a few minutes to turn the trailer back in. She remembered us from a previous rental and was very nice.
Th e person in the office was lacked any knowledge of the rental process. A phone call was placed to the owner/manager who walked this person through each step on the computer. Took 30 minutes even though express check-in had been completed. Then was merely told the truck was "out back". Had reserved a dozen pads but was told "we don't have pads, we're not a U-HAUL location, we just rent trucks". Would not recommend this location under any circumstances.
The receptionist was incompetent and poorly dressed.
You did what you said you would... The equipment was in good condition... I had no problems and no hassles....Can it get any better than that?
Very accommodating location.
Friendly staff.
Outstanding service.
Trailer was great. It pulled really well on the roads. It was easy to load/unload, clean and well-done. The staff at the location was friendly and got us on our way in just a few minutes. I will not hesitate to rent U-Haul again.
service was good quality. Keep up the good work.
Continue your good service.
Clean and very easy to access.
refund money for days not used instead of deciding how many days we do or do not need. Only the customer knows that answer.
This was not my originally scheduled location. I called to confirm my truck was ready and was told I'd have to go to another location. It was an hour and a half away. That is a stressful and inconvenient thing to discover the day of a big move to a new state with a 12 hour drive. If I hadn't already had my scheduled move in place I would have cancelled the transaction.
Agent very courtious and helpful!
The first 5x8 trailer after being hooked up did not have any brake lights. We had to hook trailer up ourselves. I thought all U-Haul rental place did that for you. Please find a way to advise people which stores do not hook up trailers for you so people can go to another store for that convience. Thank you.
Very nice and really helpful
I had major problems with gas gauge. It would not read gas when I put gas in. I put in about 40$ too much. My husband and I kept turning vehicle on and the gauge never moved. My husband tapped gauge and it read 3/4 of tank when we were only supposed to put in 1/4. I was very angry about this and told that they could do nothing about that.
She is great, very clean very well maintaned always is and has been. Would recomend to everyone who asked. The property is well maintained and clean, security is very up to date and easy in ans out. Kelly Peppler
Thanks for your good business.
I received great service with a smile .
I stopped in a week before I needed the rental. Did a walk-around and noticed the trailers electrical cable hoodup had been cut off. Notified the office and they said they would fix it prior to pickup. Called a day before pickup and they said it was OK. Went to pick it up and noticed the electrical hookup that was on there was the wrong one(the same one that is on the receiving end for the truck). Had to go to walmart and buy and install the correct one. Took another two hours out of my day.
Staff was very professional and helpfull.
Nothing. I'd highly recommend this business. Lady who waited on me was wonderful- and extremely nice and helpful. Couldn't have asked for better service.
I didn't like the fact that we had to drive an hour to pick up the truck and return back to our home when there are quite a large number of U-Haul facilities right here in Huntsville. I know there was a large demand that specific weekend, but it seems that it could have been handled a better way. However, U-Haul personnel made some concessions to help us with that inconvenience. So, overall all, from pick up to turn in, it was a good experience. The folks at pick-up and turn-in were very friendly, professional, and helpful. Have a Blessed day. until next time... gary
