Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff at the Box is great. The unit price is good. Unfortunately the access to the units is gendered by an unkept accents roads that are muddy and water filled. That is the only drawback and why I would not recommend the Box.
If the roads are smoothed and graveled it would be a great bargain.
CHARLES J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Steve G
Rating:
5.0
Truck was not clean
Frank H
Rating:
3.0
There was no way to secure my furniture inside the trailer. I would suggest that you update this trailer
Thomas S
Rating:
5.0
Customer did not leave a comment.
Brandy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ben B
Rating:
5.0
Everything was in tip top shape!!
Jonathan T
Rating:
5.0
Customer did not leave a comment.
Jose G
Rating:
5.0
Web said a certain price buy when got to stor a different price
William R
Rating:
5.0
The ladies were always very helpful.
Very professional
CHARLOTTE M
|
Overall Experience
Rating:
5.0
The Box was nothing except pleasant and professional. The process was very easy.
Wayne C
Rating:
5.0
Customer did not leave a comment.
Mark W
Rating:
5.0
Customer did not leave a comment.
Ralf A
Rating:
3.0
No one was in the office to talk to for the drop off. Ended up using the app for a night drop. The app was not working at first. I tried calling to talk to a human at 8am and there was a 30 minute wait, 20 minutes on the chat. This was the frustrating part! U-hauls actual customer service is questionable!
Jeff F
Rating:
5.0
The box was awesome! I can’t say enough about the staff they’re friendly and professional. I would recommend the Box to everyone that’s needs a storage unit.
VALERIE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sam W
Rating:
5.0
Everything was just great
MICKEY R
Rating:
4.0
Customer did not leave a comment.
MARSHA H
Rating:
5.0
This is the 2nd time using The Box. They are really clean and easily assessable. The staff are super friendly and answered all my questions. Very easy to deal with.
PATRICK S
|
Overall Experience
Rating:
5.0
Nice people to deal with.
DAVID M
|
Overall Experience
Rating:
5.0
Ladies at "The Box" are always friendly and very helpful.
JOSEPH O
Rating:
3.0
Customer did not leave a comment.
Jackie C
Rating:
5.0
The drop off area is in the very back of a storage facility and a gravel lot. Looks like most of the drainage for the site heads that direction. Needs re-grading and compaction. Very difficult to maneuver into
CHARLES G
Rating:
5.0
Customer did not leave a comment.
CHAD W
Rating:
3.0
It took longer than should have been for them to show that we turned the trailer in on time. This was the 2nd time this happened with us when renting a trailer from you in a month.
KATHY B
Rating:
5.0
Customer did not leave a comment.
HEATHER C
|
Overall Experience
Rating:
4.0
Not one thing at all. Very satisfied
BRADLEY M
Rating:
5.0
Everything was great! Great customer service and the trailer was clean and perfect for what I needed it for. I will definitely be a returning customer.
LINDSEY D
Rating:
5.0
Customer did not leave a comment.
SAMANTHA M
|
Overall Experience
Rating:
5.0
Staff was absolutely awesome and deserve some amazing recognition!!
COREY P
|
Overall Experience
Rating:
5.0
Great service and availability.
TAMMI M
Rating:
5.0
Destiny was an absolutely awesome customer service. She is very nice and always helpful and friendly. She is an asset to your business. Stacey was also very helpful and friendly.
DONNA S
|
Overall Experience
Rating:
5.0
Staff is very friendly and helpful, never had a problem accessing the unit, and very clean with no bugs! Would definitely use this facility again!
CHRISTINA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHRISTY P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NANCY D
|
Overall Experience
Rating:
5.0
Make the App and login much easier I received 3 login verifications and not one of them worked.
Kevin D
Rating:
3.0
Customer did not leave a comment.
Jodie W
Rating:
4.0
Customer did not leave a comment.
James W
Rating:
5.0
Customer did not leave a comment.
Steve B
Rating:
5.0
Very helpful. Very knowledgeable. Very careful to be sure equipment working correctly.
Jonathan G
Rating:
3.0
Customer did not leave a comment.
Roger P
Rating:
5.0
Amazing customer service!
Henry R
Rating:
5.0
Customer did not leave a comment.
Ryan P
Rating:
4.0
back of uhaul was completely wet. i slipped completely on my back carrying boxes not knowing water was in there. it said to return clean and this was we received was not. appeared that someone was hauling dirt in the back and sprayed it out but didn't let it dry.
BRIANNE J
Rating:
5.0
Customer did not leave a comment.
PAULA G
Rating:
5.0
Staff was very nice to deal with.
TERESA H
|
Overall Experience
Rating:
4.0
Everything went quickly and smoothly. Staff was friendly and helpful.
Troy R
Rating:
5.0
Easy auto pay convenience.
JOHN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
karsten l
Rating:
5.0
Customer did not leave a comment.
MATTHEW V
Rating:
4.0
Clean storage area. Climate control was very nice.
KATIE W
|
Overall Experience
Rating:
5.0
In and out in five minutes excellent
Don S
Rating:
5.0
Thanks to Stacie and staff for helping us when we needed them. First class people and place for storage.
TIM D
|
Overall Experience
Rating:
5.0
I am extremely pleased with my rental trailer used to transport my Harley Davidson motorcycle over 800 miles safely.
Thank You,
Grant Eaton
GRANT E
Rating:
5.0
Customer did not leave a comment.
TAMMI M
Rating:
4.0
Customer did not leave a comment.
FINIS R
Rating:
5.0
Customer did not leave a comment.
Douglas M
Rating:
5.0
I have used this drop off location several times and they are always very courteous and helpful. Thanks!!
Joseph O
Rating:
5.0
Customer did not leave a comment.
HOLLIS T
Rating:
5.0
Customer did not leave a comment.
Krista C
Rating:
5.0
Needed a utility trailer asked for one in Scottsboro Al, the first 2 times I was routed to 40-50 miles away because I didn't know what to ask for, tell the customers the choices
DAVID M
Rating:
5.0
I think a hand truck should be standard
equipment on each truck.
KEITH S
Rating:
5.0
Customer did not leave a comment.
RICHARD H
Rating:
5.0
Customer did not leave a comment.
RK J
Rating:
5.0
Customer did not leave a comment.
ASLUM H
Rating:
4.0
Not much except maybe having an OPEN sign on the building were the office is,
Arthur S
Rating:
4.0
Customer did not leave a comment.
Michael S
Rating:
5.0
We had our own dolly and improvised with blankets, but we weren't even offered the option of renting them. If you want to increase your sales revenue, giving customers a list of extras might help.
RUTH G
Rating:
5.0
Customer did not leave a comment.
CHRIS W
Rating:
5.0
Maybe a sign on where to park the trailer. Otherwise no problems at this location. THANKS!
Clay A
Rating:
1.0
I was charged $234.00 for damage I did not do, I talked with area manager and did not get any results.
I have rented a minimum of 20 units in the past 3 years not one time have I returned them with damage, and I have always returned them with more fuel than I started with. I am very unhappy with being charged this charge. I can assure you if I would have damaged this truck I would not have just left it.
Any attention to this matter would be greatly appreciated
JAMES J
Rating:
4.0
Destiny is great to work with, clear and accommodating.
TED B
Rating:
5.0
Customer did not leave a comment.
DOUGLAS M
Rating:
4.0
The lady there is friendly and helpful. It only took a few minutes to turn the trailer back in. She remembered us from a previous rental and was very nice.
GALE H
Rating:
5.0
Customer did not leave a comment.
Brian H
Rating:
4.0
Customer did not leave a comment.
gale h
Rating:
1.0
When I arrived there was no one there to help me with a unit and my helper was only there for one day. Closed on weekends and that is when most people move so they are ultimately losing business.
Privacy R
|
First Impressions
Rating:
1.0
Th e person in the office was lacked any knowledge of the rental process. A phone call was placed to the owner/manager who walked this person through each step on the computer. Took 30 minutes even though express check-in had been completed. Then was merely told the truck was "out back". Had reserved a dozen pads but was told "we don't have pads, we're not a U-HAUL location, we just rent trucks". Would not recommend this location under any circumstances.
Bill J
Rating:
2.0
The receptionist was incompetent and poorly dressed.
PHILIP N
Rating:
4.0
Customer did not leave a comment.
Lunell C
Rating:
5.0
You did what you said you would... The equipment was in good condition... I had no problems and no hassles....Can it get any better than that?
Gary F
Rating:
5.0
Customer did not leave a comment.
PAUL G
Rating:
4.0
Customer did not leave a comment.
Shanon J
Rating:
3.0
Customer did not leave a comment.
Teresa S
Rating:
5.0
Very accommodating location.
Jeptha M
Rating:
5.0
The box is an excellent storage facility sorry that I wasn`t able to utilize their services my plans were changed last minute.
Privacy R
|
First Impressions
Rating:
5.0
Friendly staff.
SAM Y
Rating:
4.0
Customer did not leave a comment.
SAM Y
Rating:
5.0
Customer did not leave a comment.
SHIRLEY B
Rating:
5.0
Outstanding service.
KATHY L
Rating:
4.0
Trailer was great. It pulled really well on the roads. It was easy to load/unload, clean and well-done. The staff at the location was friendly and got us on our way in just a few minutes. I will not hesitate to rent U-Haul again.
RICHARD S
Rating:
4.0
service was good quality. Keep up the good work.
ELLIOTT M
Rating:
4.0
Continue your good service.
ELLIOTT M
Rating:
5.0
Customer did not leave a comment.
Jamie K
Rating:
4.0
Customer did not leave a comment.
DEBBIE S
Rating:
5.0
Clean and very easy to access.
AARON A
|
First Impressions
Rating:
3.0
The outside storage spaces were easy to access, but the ground was mud and gravel, making it necessary to angle the truck`s ramp into the unit.
Privacy R
|
First Impressions
Rating:
3.0
The Climate controlled storage area was adequate, but the doors were hard to close. It was also difficult to maneuver large trucks between the buildings.
Privacy R
|
First Impressions
Rating:
3.0
The parking space was easy to get my non-working car into. The only drawback was the area was gravel and very muddy due to rain.
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charlie F
Rating:
5.0
refund money for days not used instead of deciding how many days we do or do not need. Only the customer knows that answer.
MICHELLE S
Rating:
4.0
The Box seems to be a good choice for storage needs. The facility is clean and in decent shape. The Box has friendly and helpful customer service.
Privacy R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cody B
Rating:
3.0
the staff called me and were rude, I opted for storing my things somewhere else
Privacy R
|
First Impressions
Rating:
3.0
This was not my originally scheduled location. I called to confirm my truck was ready and was told I'd have to go to another location. It was an hour and a half away. That is a stressful and inconvenient thing to discover the day of a big move to a new state with a 12 hour drive. If I hadn't already had my scheduled move in place I would have cancelled the transaction.
CHRIS C
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER J
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER J
Rating:
5.0
Agent very courtious and helpful!
JOSEPH O
Rating:
5.0
Customer did not leave a comment.
GEORGE E
Rating:
3.0
The first 5x8 trailer after being hooked up did not have any brake lights. We had to hook trailer up ourselves. I thought all U-Haul rental place did that for you. Please find a way to advise people which stores do not hook up trailers for you so people can go to another store for that convience. Thank you.
DONALD M
Rating:
4.0
Very nice and really helpful
James J
Rating:
5.0
Customer did not leave a comment.
CHRIS P
Rating:
5.0
I had major problems with gas gauge. It would not read gas when I put gas in. I put in about 40$ too much. My husband and I kept turning vehicle on and the gauge never moved. My husband tapped gauge and it read 3/4 of tank when we were only supposed to put in 1/4. I was very angry about this and told that they could do nothing about that.
JAQUELINE K
Rating:
5.0
Customer did not leave a comment.
RB P
Rating:
5.0
She is great, very clean very well maintaned always is and has been. Would recomend to everyone who asked. The property is well maintained and clean, security is very up to date and easy in ans out.
Kelly Peppler
STEVE P
Rating:
4.0
Thanks for your good business.
ELLIOT M
Rating:
5.0
I received great service with a smile .
KEITH S
Rating:
1.0
I stopped in a week before I needed the rental. Did a walk-around and noticed the trailers electrical cable hoodup had been cut off. Notified the office and they said they would fix it prior to pickup. Called a day before pickup and they said it was OK. Went to pick it up and noticed the electrical hookup that was on there was the wrong one(the same one that is on the receiving end for the truck). Had to go to walmart and buy and install the correct one. Took another two hours out of my day.
REX O
Rating:
4.0
Customer did not leave a comment.
OWEN P
Rating:
5.0
Customer did not leave a comment.
KATRINA T
Rating:
5.0
Staff was very professional and helpfull.
RON P
Rating:
5.0
Customer did not leave a comment.
MAC M
Rating:
5.0
Nothing. I'd highly recommend this business. Lady who waited on me was wonderful- and extremely nice and helpful. Couldn't have asked for better service.
MICHELLE S
Rating:
5.0
Customer did not leave a comment.
BRUCE N
Rating:
5.0
I didn't like the fact that we had to drive an hour to pick up the truck and return back to our home when there are quite a large number of U-Haul facilities right here in Huntsville. I know there was a large demand that specific weekend, but it seems that it could have been handled a better way.
However, U-Haul personnel made some concessions to help us with that inconvenience. So, overall all, from pick up to turn in, it was a good experience. The folks at pick-up and turn-in were very friendly, professional, and helpful.
Have a Blessed day.
until next time...
gary
