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DAVID P
Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The lady that does the paperwork gets you on the road 5 times faster than the terrible app. I suggest getting your rental during business hours and avoiding the app.
TIMOTHY DFirst, the woman working your front desk should get fired. Outside of her taking fifteen minutes to get my credit card processed at check in, she argued with me and told me to “talk to corporate” when I inquired as to why I was being billed for a fuel surcharge of $79 when I returned the vehicle with the same gas gauge reading as that when I first drove it. She argued with me, was interruptive and , instead of handling it, SHE HUNG UP THE PHONE INE M. Second, this truck is not road worthy — leaving aside the fact that it has over 120,000 miles, the ramp fell off in the middle of Higgins road and nearly caused an accident. I literally had to call the police to stop traffic so your defective and unroadworthy truck that had a ramp fall off of it can properly operate. This is the type of service that U-Haul has? These are the types of dangerous vehicles that you rent? I demand a full credit or I will report your company to the Illinois Attorney General department of consumer affairs as it’s only a function of time before someone gets killed renting your vehicles and then have to deal with a completely incompetent and ignorant front desk lady. She told me to contact U-Haul and so I am writing this review. I will post to all my social media handles if I do not hear back with a credit memo. If I can give you zero stars, I would!
ROBERT LNothing! It was great June is great to work with!
MIGUEL TThey really know how to treat there customers!
THOMAS PNothing. Renting was quick and easy.
JOHN KThat was an easy process and the trailer worked out great!
TIMOTHY CExcellent service. Very helpful and explained the pricing giving me a better deal.
LAURA BI have used this location many times with no complaints. Always have the trailer I need. Affordable. Super friendly. This is my go to trailer rental place. 10/10
TYLER FFast and easy service.
ARTURAS SService was friendly and helpful.
Joan MAddress locale to use on vehicle ststems
John FPICKING UP TRAILER WAS A BREEZE. THE DROP OFF OF TRAILER WAS THE SAME. I WOULD RENT OR DROP OFF AT BOTH PLACES IN THE FUTURE.. GREAT EXPERIENCES AT BOTH LOCATIONS. THANK YOU UHAUL!!!!!!
LAWRENCE NThe lady at the front was friendly and great!
MATTHEW SJean was awesome!!! So friendly and kind. Great Service!!!
JAMES AThe best place to rent U HAUL TRUCK
FLUTURIM SThis location is usually top notch. We use them frequently. However this time we were charged a $40 cleaning fee with no explanation. We cleaned and swept this truck and it was clean when we dropped it off. We feel this charge was excessive and not warranted. We should have received an explanation why we were charged this fee.
Colin PIt would help if there was designated parking spaces in the front of the building but that can be difficult with all the equipment.
KAREN CThe center console was pretty dirty and the windshield needed cleaned.
JOHN MThis location was exceptional. The folks were helpful and welcoming.
THOMAS GWhen I picked up my U-Haul truck, the rental and charging system was down. As a result, I had to leave a copy of my credit card with the receptionist, which was concerning since she didn’t know where my rental was parked. Additionally, U-Haul provided me with a truck that was only three-quarters full. I tried my best to return it to that level, but I was a little short, about an eighth of a tank. Naturally, they charged me an excessive fee for the missing fuel.
KELLY LOver all a long day but we got most of it finished.
RICHARD TAll good. Pleasant experience!!
CHRISTOPHER KFast and easy pick up and drop off.
GUY SJean was amazing.
VICTORIA KBoth Jean and Todd were pleasant and knowledgable and I was happy I chose this location. Note to Jean: maybe I’ll see you around Palatine😀. Thank you.
PAULA FOutstanding
ISAAC CI don't know what is to improve in this location, always been a perfect place to rent a truck for me
ITALO SThey were flexible and made the process easy.
ERIC MPaying $25 for a cleaning fee is beyond ridiculous. Even after you submit photos of the truck in the exact same way you got it from them, they still charge you that fee. Unbelievable!!
Bryant SPlenty of parking! Easy access to RTE 83!
MAI TThe owners are very knowledgeable and very friendly. They make rentals easy.
JAMES SFriendly helpful people
MICHAEL H👍 GOOD SERVICES 😎✌️🏡🚛🐈
VICTOR MWe were went originally scheduled to pick up at this location which is significantly farther from the move site. However, it all worked out ok
Lynn FVery easy to find, well stocked, neat and easy to add an additional driver and get on the road!
Jennifer MEverything was good Todd behind the counter was very nice and friendly. Truck was clean Air Conditioner worked well. Truck was at 1/2 tank Will use again if needed
Richard JThe younger gentleman that works as a mechanic & sometimes rents out U-Haul's is very helpful, easy to deal with, laid back, & provides very good, expedient customer service. The older lady who is usually at the front desk & rents out the U-Hauls can be somewhat difficult to deal with. She goes by her own timetable & is never very concerned about the customer's schedule requirements / takes quite a while to process the contract. She will not let you leave with the rented trailer without 3x checking all the lights & chains & hitch even though she knows I have done it properly every single time of the 30 trailer rentals we've gotten there. Then, she wants to take pictures of the hitch / chains before we leave. Normally I wouldn't mind all that, I'm 100% for safety. When I rent a trailer, I'm on a timetable & need to get to my customer's location. It should not take 30 - 45 minutes to process a trailer rental especially when I am the one who goes out, hooks up the trailer / lights / chains and checks all the lights while she is processing the rental. Myself & my father have rented trailers from this location on no less than 30 - 35 occasions in the past five - seven years. We continue to patronize the business because they keep several different sizes of open [utility] & enclosed [box] trailers in stock & usually have very good / open availability. Thank you & take care.
Jeff KHelpful staff that was able to resolve issues created by the U-Haul scheduling team.
PHILIP GGreat rental and easy
Dave WUhaul corp changed my reservation late in the evening the night before pickup. This cost me 1 1/2 hours on moving day. I am very unhappy that this happened.
PHILIP GEverything was easy and the woman in the office, Jean, was incredibly helpful. She was a gem!
TRACEY GVery friendly and helpful all three of the people I interacted with. VERY pleasant . The truck was in great shape very easy to use and load . The tow dolly worked well and I was able to load the truck and then come back for the dolly. The ramp worked well for load and unload. The truck handled the downhill sections of Georgia fully loaded and a tow dolly with unexpected ease.
Lawrence MThe customer service was knowledgeable and courteous!
CHRISTOPHER KGreat service, very fast.
KERRY NMore.honest⁶
QUDSIA ATerrible service, front desk lady has no idea what she is doing and her “husband” or whoever she runs it with is a complete asshole. I have gone here atleast probably 4 times to rent a trailer and each and every time I do there always is a problem with getting the trailer. A blue mini van or a truck is always parked in front of the trailers. He was asked to move his vehicle out of the way several times so I can get the trailer which he did not move it until I left the uhaul an hour later this is the 2nd time this exact situation has happened to me. Then when I get back to return the trailer the same exact cars were blocking the trailers where this one was suppose to go back at. There is no room in the lot for the trailer to go back in, so why is that my problem for you having your employees park in front of the trailers knowing you have a business to run? Lol , I will never ever return back to this joke of a uhaul. Other than that I have had no issues with any other uhaul except this one.
Ashley SExcellent and friendly service.
ADNAN RThe receptionist helped me very enthusiastically and carefully helped me handle my order according to my situation. Because I don't have a U.S. driver's license, there was a bit of a problem during the process, but it was all resolved in the end.
Arvin Lthe equipment was well maintained, the cab of the truck was rather smelly. the truck overall was clean, the only issue was the back hadn't been swept out from the last use.
KATHERINE WThe lady who's sitting in the office has no manners and very arrogant. And I don't know why they charge too much 41 Miles drove. used only 10 hours. Refilled gas for 20$. Then then give me fuel charge 11 plus dollars. We don't recommend this service never and ever.
JIBIN BThe truck was leaning to the right and the tearing wheel is a bit tilted to the left
Omar IThis is the best uhaul location I’ve ever used, and I have rented a lot of uhaul trucks. They have a large supply. The staff is friendly and efficient. The trucks are well maintained.
KELLY KThe prices was very reasonable and customer service was very nice. ⭐️ ⭐️ ⭐️ ⭐️ 🌟 kudos
CONSTANCE JEasy pick up and return of the trailer
Malgorzata P