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jesus c
Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The facility was open at my time of pick up so didn’t do mobile check in, I had rented dollies and pads which were not in the van, had the facility been closed I wouldn’t have been able to get my additional items. I was told the vehicle had a full tank of gas, after I left I noticed the tank was actually less then half, I spent $75 filling it up because the expectation was to return it full. So check the tank, I should’ve called or went back or took a picture but I was just concerned with getting the move done.
Kendra CThe trailer I rented was not like previous ones I rented . This trailer felt as it was going to go through the back of my van when braking possibly something was wrong with the hydraulic system Not Happy
CHRIS LNothing the service is already great 👍
Felisha KWe are always happy to work with this great U-Haul location. The truck we rented this month had a loose rubber gasket on the driver door, rain leaked in and was a little noisy driving. The U-Haul app was not working and would not allow us to close the rental out properly.
Jayne STodd was very courteous and helpful. Lots of different size uhaul equipment. If looking for a trailer or a truck, they probably have it. Definitely suggest them.
Theresa JJust keep treating the customers such as myself with kindness. Thank you Don for helping out on Saturday March 30, 2024
FELISHA KNeed to have strong person on hand to help to help with trailer hook up.
ROBERT HStaff was great
RAFAEL ODon't mislead customers by indicating pickup locations are at convenient locations when the locations are at distant locations.
michael sExcellent customer service !! Ela M
MICHELE PNice person who helped me!
Jim COperators are friendly, get the equipment as needed to.
HENRY CIt could not have gone any smoother from beginning to end.
Peter GIt was easy to rent the cargo van. We ordered ahead. The van was ready for us as promised. Convenient location. Easy drop off. Would recommend this U-Haul dealer!
LOIS PThey were very accommodating and I will definitely rent from them again.
Mark WThe customer service.There was amazing friendliest people i've ever met
James sNothing. This facility is awesome. Made it so easy!!!!
charles sThe lady at the check-in and I am sorry I didn’t get her name. She was an older lady, she was super helpful and friendly!! Loved her so much!! She is definitely an asset to this business
Carol YClearly marked customer parking would be helpful.
Jaroslaw SFast reliable
Frank EThe lady who took care of me was great. Convenient location. They have every kind of trailer or truck.
John FWheel was ready to fall off. Six hour trip took two days. Still have rental charges, due to multiple trailers being rented, due! I shouldn’t owe U-Haul a dime.
bill lExcellent customer service at this location!! Michele Pelafas Inc
MICHELE PNothing, everything was as smooth as can be. Your office reps were great.
joe kNeed to update your billing system had problems checking out
William LJust keep up the good work. Thank you for all of your help with my rental.
Fred HThe passenger side mirror was not adjustable or was broken.
Jayne SGreat staff/ employees
Joseph FVery friendly people Equipment was in great shape No worries, no issues
Amber RWould highly recommend this service provider
amanda MPads were not in van. When we notified the site, this was immediately removed so we weren’t charged. Mistakes happen. How you respond to them is what matters and the response was perfect.
Nancy BThe pickup place in Elmhurst was great, and the mover men I hired through u-Haul were absolutely fantastic. I will never forget Miguel and David from D&G Movers, they were wonderful! The whole experience was FIVE STAR!!! I will recommend it!
Phil PI was told I had to return the 26 foot truck in the exact spot where it was picked up after hours. In order to put the truck back in its spot it had to be backed in with a snow mound in back of the parking spot and another one in the front along with equipment and with another 26 foot truck on one side and a U-Haul trailer on the other leaving less than 10 inches on each side.i was also charged $20 fee even though the app would not work that evening when I returned the truck and put keys in the drop box as instructed. I will not be renting from this location again.
Mandy PMy location was moved to a further location than the one I chose, making my miles driven higher.
Vanessa Svehicle was not clean and did not smell great
Anthony Mexcellent. always pleased
Faizeen KI didn’t catch the woman’s name a the front desk but she was amazingly sweet! If she isn’t the owner, she deserves a raise!
MYLES TOffice staff was very helpful and friendly.
Christopher ZFirst trailer the plate light was out, second one had a broken wire in the wiring connector causing the rear lights to flicker. I had my own (just in case have towed before) any the woman working behind the desk gave me a new cord and everything was great feom there out. So over all it was great, the parking lot is super tight so it's a bit hard to navigate at times depending on how many cars and trucks all around the building.
howard PGreat service, friendly staff, very happy
Ruben OIt would be nice if paperwork was all prepared so that it can be signed and I can be on my way. I had submitted all the information on-line, so it could have been done in advance of my picking up the truck.
Marc WThey were very helpful and the price was good so I will recommend this site as very helpful and will use them again.
Dan SFix your app.
RENE SI would strongly suggest a laminated card that explains all of the functions and controls in clear and concise explanatory language to avoid any confusion in operating controls. I am a big fan of UHaul and actually looked into becoming a dealer. One last thought. You might use rechargeable flashlights. Take care, Jim Court
James CEasy drop off!
Amy GNothing. This was a very pleasant experience and highly recommend using this rental location
THOMAS Gtruck share 24/7 app SUCKS; it never is a smooth pickup or return experience.
ROGER DExcellent customer service ! Ela Martinescu
MICHELE PEasy access and availability.
DeAnna KThe lady that works there is probably the ONLY reason I come to this location!! She's a JOY to talk with and always make sure my reservation/trip is top notch. I can't believe I forgot her name but she works in the mornings and is always there when I pick up a truck when moving our Film equipment. Great customer service!!
SONYA SI prefer to patronize establishments that actually act like they believe in some type of decent customer service; this guy didn't speak or say thank you for your business or anything, just "how can I help you." Dry as hell, with no type of warmth whatsoever!
Kijuan WLove using this location. Always professional and great to work with. Highly recommend! Thanks again for a great experience!
James CI have next year's rental already booked!
DAN GThe lady that ran the Uhaul shop was extremely helpful.
Colleen MFriendly helpful staff too. It’s nice to know companies still have real people to engage with. Thank you.
Kelly KThe dolly on the truck takes needed space for furniture. It should be removed when customers don't want it.
Luis OEasy to rent and return
SUSAN BThe woman who rented us the truck was wonderful! Thank you
Marilyn RMy only complaint is, I was charged for gas, yet I put gas into the truck twice while I was using the car. I returned it with the same amount of gas when I started. I should not have been charged for the gas.
Wayne BOlder truck but kept as clean as it possibly could.
Nicholas SIt would be good if you provided ice/snow scrapers in your trucks. The windshield was covered with frost when I picked it up and it took some time for the windshield to clear.
Norman GThomas was nice.
Joyce MDon’t bury your franchisees in the online search in favor of your corporate stores.
randy vALWAYS THE BEST AT THIS LOCATION !! ELA M.
MICHELE P