Customer Reviews for The Car & Truck Repair Shop

Keep up the excellent work.

Everything was outstanding! From the person who made the reservation to the clean truck and to the fabulous customer service. Highly recommend!

Extremely great service and facility! Very accommodating and friendly. I would definitely recommend this location!

Friendly staff

Great place!! People were very friendly they went above and beyond! I was renting a motorcycle trailer to haul my bike the day after it snowed and they had it inside nice and dry ready to go!

I would recommend this location for the service. Jean answered my questions when I called and was very efficient and friendly and vehicle pick up and drop off. The truck had a left over coffee cup and some garbage in the beverage holder. Truck tire was extremely low and happy uhaul rep filled it right before I left. Change engine oil light was on for 300 miles of driving.

The location was great. My concern is with the website. I got a confirmation that everything I had asked for was available. Then I got a phone call to pick up a truck in a totally different location. Thankfully Jean at the elmhurst location really helped me out. The website never said maybe I wouldn't get what I had ordered.

I had requested a truck but the lady called me before my scheduled pickup time to tell me no one was there to shovel off the 9” (or so) of snow in the bed. She asked if she could change my reservation to a van. Of course this worked out for me, but just something to keep in mind. Also, I had to dig the van out of some ice because it was stuck and the wheels kept spinning. Again, not a big deal but I guess that's what I get for trying to pickup a moving van in 10 degree weather. All in all, it was convenient and my task was completed successfully.

very helpful

I really appreciated the friendliness and helpfulness of staff. Seemed to genuinely care about me & my move. I have already recommended to my friends

Robert/Bob was super helpful, and turned what would've been a terrible experience into a positive one. He helped a lot to assist in getting me a rental the same day I needed it

Make it clear in online pick up process that the number of vehicle is not license plate number.

Front desk staff incredibly nice and helpful. Need to have a electrical connection for audi and foreign vehicles though

The lady who works here is very kind and sweet. We had a conversation about the printer ink being very pricey. The location looked a little shady at first and could use more parking, but overall I was 10/10 happy with the customer service and experience. I will be coming back and recommend this location to others.

I don't have any suggestions for improvement. I really like this place and have used it the first time we moved this year. I would do it again. Everyone is accommodating and so nice and it works seamlessly for us.

Nothing , just fine as is

Excellent customer service.

Well they keep up the good work that they're doing there I really don't see it's necessary to improve any better

Everything worked out well. Would highly recommend.

n/a staffs we're very nice and easy to deal with

Great customer service! Would recommend to all. All employees work together to make sure the customer is treated and respected.

A lot of focus on their U-Haul business. Good customer support.

A pleasure to do business with

Very good service

The staff was wonderful. Had the truck all ready by the time I arrived with all of the supplies I requested in the reservation. They accommodated the parking of my personal vehicle. They were just overall very friendly and polite and were up front about the charges and fees for the truck rental.

The reservation process is broken. I reserved a truck on line at a different location. I received a confirmation but the truck was not reserved. After being on hold for 1.5 hours customer service was able to locate a truck close to where I was. The Team at The Car & Truck Repair Shop really took care of us.

Great service Nice people

All perfect

Did not explain all charges. Charged me for insurance after I declined coverage. Said his printer was out and he would email me receipt then added charges.

I was charged insurance on my trailer rental when I was very clear i didn't want it. I was in a hurry though and didn't notice it added. Ruined an otherwise great experience

Excellent customer service from the lady at the front desk. Attentive, courteous, and hard-worker.

Arguing in front of customers is not good. The two people inside were arguing between each other in front of myself and another customer who was inside waiting. Other than that, experience was good.

we rented a truck for moving and once we started out on our journey the heat in the truck did not work. it was 35 degrees out side and we froze on our 1 hour journey to help our daughter move. I complained at the location and nothing was done. I was told too bad take it up with corporate. I am going to dispute the charge on my credit card for the poor customer service and poor maintenance of the vehicles,

Holy hell the customer service was the shit. I'd say if I could sit there and drink a beer them next day from moving , these guys have some great stories. The customer service was awesome . Yet again they went above and beyond like star trek. Way better service then twilight movie

Above and beyond is what they did at that shop. I have no funds and they helped me with the best deals. God bless them. They were very friendly. I wish other businesses around did the same. I even heard the gentleman behind the desk work with others on the phone *********************************** thats how many stars that I felt they deserved. Only issue was the bugs all over the front but that just means he's getting that truck to work for profit.

Nothing

I rented a truck that back door wont open due to door being glued to floor because of floor was painted. I called the UHaul location and I was told that I can try with a screwdriver to open it or call the road service. Lost an hour of my time opening that door. Unexpected.

Move the blankets and cart from passenger side in the back to the side with the gas tank. Why have things in the way on both sides. That is such a pain in the ASS. Also before the driver pulls away with the truck it should be MANDATORY that U-Haul helps the driver with the passenger mirror. DO NOT LET PEOPLE DRIVE AWAY WITHOUT HELPING CHECK IT. Get driver in seat and make sure passenger mirror is good.

Equipment was ready and pre check-in made it fast.

Great experience.

5 stars. Could not have been better!

I love this location

Administrative at the entry desk was great! My only issue is that I didn't know I had to go back to the website after returning. I returned, cake home and took a nap! When I read my text and saw I needed a picture, etc... I was very concerned! But then the admin was of great help and closed the rental!

We didn't get a truck until two hours after our reservation time. We had to drive to two different locations twice. After loading the truck and wrapping everything in plastic, we were extremely frustrated to find the truck leaked from the roof and seeped into one of our mattresses.

Need parking for customers

Very helpful lady at check in. All went well.

The address was weird & the map apps got confused

from start to finish all went well!

This location is great! Excellent and friendly customer service and the trucks are spotless and run perfectly. We love this location!

I forget the lady's name that helped up but she was wonderful!

Great customer service, very friendly and welcoming

Mobile app did not work. It kept declining multiple credit cards. This caused the entire experience to be very frustrating, especially because I did not want to have to go into the office