Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)

Rating:

3.0

The truck was very loud and sounded like engine was struggling to run. People were very nice that gave the truck though.

Rating:

1.0

The visit started off well enough. The lady that helped me was very kind and got me on my way quickly. There was also a gentleman sitting at the front eating his breakfast and was angry they messed up his order which was a bit off putting. That belongs in the breakroom, not at the front desk where customers check in. After that it only got bad. The van had somebody's gum wrappers and trash in the cab, which I made an extra stop to throw away. When I was returning the van, I stopped to put gas back into it. I put well over what I used just to be generous and what do I get? An $11 charge on my bill saying not enough gas was put it in. Not only was enough put in, MORE than enough was put in. This is an extremely shady practice and to be honest, comes off as a scam. I was first tempted to contact BBB but instead, let it go and just decided I will never use this service again and certainly will not be recommending it to anyone.

Rating:

4.0

Everyone was very friendly and helpful. Thank you.

Rating:

5.0

The woman at the front desk was super friendly and helpful. One of the nicest and politest customer service person I Have had. Thank you

Rating:

5.0

Very helpful and friendly.

Rating:

3.0

The personnel at this location are helpful snd courteous. However, the enclosed trailer I rented was dirty on the inside. It appeared that the previous renter hauled rusty car parts or something similar. Even though I swept out the trailer, the luggage and gear I hauled cane out with a rusty red dust all over them and ruined the luggage and a couple bike seats snd grips I was hauling. Disappointing and expensive to replace.

Rating:

5.0

Staff could not have been more accommodating. They showed interest in our needs and strived to help us accomplish our goal. The service felt personal and not just a transaction. Would absolutely recommend this particular location to friends and family.

Rating:

5.0

The size of truck we had reserved was not available Otherwise staff were helpful and courteous.

Rating:

5.0

Great customer service! Staff was very friendly and helpful, both to me and to the customer ahead of me, who was impatient and rude while they remained composed and professional. The trailer that I rented was in great shape and worked perfectly for moving my new used swing set.

Rating:

5.0

Price less per mile

Rating:

4.0

The people were rude and slow.

Rating:

5.0

The rep was personable made our pick up easy!!

Rating:

3.0

The people at this location were nice and friendly. The drop-off of my vehicle was quick and smooth. I did have to wait an hour for a ride after returning the vehicle (which is not U-Haul's fault of course) but there was no place for me to sit while I waited. The facility was nothing to brag about. The inside of the van had debris from previous use that had not been swept out. I had a miserable time at pick up. It was after hours so I was relegated to using the App. When it came time to locate the vehicle the vehicle number supplied to me looked like a license plate number. I could not find a plate number to match. I called and waited on hold for several minutes outside and it was very cold and windy. Finally someone pickup up the line didn't say a word and hung up. So, then I had to call back and wait some more. I concurrently received a text message stating someone would call me. That never happened. At some point my check-in was cleared and I had to start all over. The App wanted me to provide an alternate phone number for myself so i gave it my office number. Then it wanted to call/text someone to verify who I was so, I gave the name of my employee and the office number again but, it didn't allow me to use the same number for both. This added to an already frustrating experience. I finally figured out on my own that the vehicle number was printed on the bumper. Then I was able to get my vehicle. The entire process took close to an hour. This is far too long under ideal circumstances and then when you live in a cold weather climate it becomes unacceptable! It would be nice if you could begin the process a head of time. If this is already a possibility then it should be communicated somewhere--and maybe even recommended.

Rating:

4.0

Very nice couple working there. That were most helpful picking up and dropping off trailer

Rating:

5.0

Compassionate representatives

Rating:

1.0

They asked me if it would be okay to send me the bill later and I agreed. They then falsified the miles driven, the return window and ended up overcharging me by at least $80. I hope someone actually reads this and reaches out to me before I report them to the city of Elmhurst and the BBB. Calling store in the morning to ask for a refund.

Rating:

5.0

Very professional, and prompt service

Rating:

5.0

They are so friendly and respectful. I recommend this location they are so professional

Rating:

5.0

The equipment was ready to go when I arrived. The staff was on top of everything. They were friendly and professional. Rented from this office less than one month earlier. Good people.

Rating:

5.0

Keep up the excellent work.

Rating:

5.0

Everything was outstanding! From the person who made the reservation to the clean truck and to the fabulous customer service. Highly recommend!

Rating:

5.0

Extremely great service and facility! Very accommodating and friendly. I would definitely recommend this location!

Rating:

5.0

Friendly staff

Rating:

5.0

Great place!! People were very friendly they went above and beyond! I was renting a motorcycle trailer to haul my bike the day after it snowed and they had it inside nice and dry ready to go!

Rating:

5.0

I would recommend this location for the service. Jean answered my questions when I called and was very efficient and friendly and vehicle pick up and drop off. The truck had a left over coffee cup and some garbage in the beverage holder. Truck tire was extremely low and happy uhaul rep filled it right before I left. Change engine oil light was on for 300 miles of driving.

Rating:

5.0

The location was great. My concern is with the website. I got a confirmation that everything I had asked for was available. Then I got a phone call to pick up a truck in a totally different location. Thankfully Jean at the elmhurst location really helped me out. The website never said maybe I wouldn't get what I had ordered.

Rating:

5.0

I had requested a truck but the lady called me before my scheduled pickup time to tell me no one was there to shovel off the 9” (or so) of snow in the bed. She asked if she could change my reservation to a van. Of course this worked out for me, but just something to keep in mind. Also, I had to dig the van out of some ice because it was stuck and the wheels kept spinning. Again, not a big deal but I guess that's what I get for trying to pickup a moving van in 10 degree weather. All in all, it was convenient and my task was completed successfully.

Rating:

5.0

very helpful

Rating:

5.0

I really appreciated the friendliness and helpfulness of staff. Seemed to genuinely care about me & my move. I have already recommended to my friends

Rating:

3.0

Robert/Bob was super helpful, and turned what would've been a terrible experience into a positive one. He helped a lot to assist in getting me a rental the same day I needed it

Rating:

5.0

Make it clear in online pick up process that the number of vehicle is not license plate number.

Rating:

5.0

Front desk staff incredibly nice and helpful. Need to have a electrical connection for audi and foreign vehicles though

Rating:

5.0

The lady who works here is very kind and sweet. We had a conversation about the printer ink being very pricey. The location looked a little shady at first and could use more parking, but overall I was 10/10 happy with the customer service and experience. I will be coming back and recommend this location to others.

Rating:

5.0

I don't have any suggestions for improvement. I really like this place and have used it the first time we moved this year. I would do it again. Everyone is accommodating and so nice and it works seamlessly for us.

Rating:

3.0

Nothing , just fine as is

Rating:

5.0

Excellent customer service.

Rating:

5.0

Well they keep up the good work that they're doing there I really don't see it's necessary to improve any better

Rating:

5.0

Everything worked out well. Would highly recommend.

Rating:

5.0

n/a staffs we're very nice and easy to deal with

Rating:

5.0

Great customer service! Would recommend to all. All employees work together to make sure the customer is treated and respected.

Rating:

4.0

A lot of focus on their U-Haul business. Good customer support.

Rating:

5.0

A pleasure to do business with

Rating:

5.0

Very good service

Rating:

5.0

The staff was wonderful. Had the truck all ready by the time I arrived with all of the supplies I requested in the reservation. They accommodated the parking of my personal vehicle. They were just overall very friendly and polite and were up front about the charges and fees for the truck rental.

Rating:

5.0

The reservation process is broken. I reserved a truck on line at a different location. I received a confirmation but the truck was not reserved. After being on hold for 1.5 hours customer service was able to locate a truck close to where I was. The Team at The Car & Truck Repair Shop really took care of us.

Rating:

5.0

Great service Nice people

Rating:

5.0

All perfect

Rating:

1.0

Did not explain all charges. Charged me for insurance after I declined coverage. Said his printer was out and he would email me receipt then added charges.

Rating:

3.0

I was charged insurance on my trailer rental when I was very clear i didn't want it. I was in a hurry though and didn't notice it added. Ruined an otherwise great experience

Rating:

5.0

Excellent customer service from the lady at the front desk. Attentive, courteous, and hard-worker.

Rating:

3.0

Arguing in front of customers is not good. The two people inside were arguing between each other in front of myself and another customer who was inside waiting. Other than that, experience was good.

Rating:

2.0

we rented a truck for moving and once we started out on our journey the heat in the truck did not work. it was 35 degrees out side and we froze on our 1 hour journey to help our daughter move. I complained at the location and nothing was done. I was told too bad take it up with corporate. I am going to dispute the charge on my credit card for the poor customer service and poor maintenance of the vehicles,

Rating:

5.0

Holy hell the customer service was the shit. I'd say if I could sit there and drink a beer them next day from moving , these guys have some great stories. The customer service was awesome . Yet again they went above and beyond like star trek. Way better service then twilight movie

Rating:

5.0

Above and beyond is what they did at that shop. I have no funds and they helped me with the best deals. God bless them. They were very friendly. I wish other businesses around did the same. I even heard the gentleman behind the desk work with others on the phone *********************************** thats how many stars that I felt they deserved. Only issue was the bugs all over the front but that just means he's getting that truck to work for profit.

Rating:

5.0

Nothing

Rating:

2.0

I rented a truck that back door wont open due to door being glued to floor because of floor was painted. I called the UHaul location and I was told that I can try with a screwdriver to open it or call the road service. Lost an hour of my time opening that door. Unexpected.

Rating:

5.0

Move the blankets and cart from passenger side in the back to the side with the gas tank. Why have things in the way on both sides. That is such a pain in the ASS. Also before the driver pulls away with the truck it should be MANDATORY that U-Haul helps the driver with the passenger mirror. DO NOT LET PEOPLE DRIVE AWAY WITHOUT HELPING CHECK IT. Get driver in seat and make sure passenger mirror is good.

Rating:

5.0

Equipment was ready and pre check-in made it fast.