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JAMES S
Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always a good experience. 3rd time in 3 months needing a trailer. This dealer actual answered the phone and was helpful. Renting a trailer as needed. Beats the crap out of owning one. Clean, safe road ready make it a winner.
CHRISTOPHER MExcellent service, they always have a trailer that I need. The woman at the front desk is always very nice and helpful. Would recommend this location!
MICHAEL Skeep it simple!
JOHN GMr.Todd has great customer service !!
LAOYIA MAll good.
JOHN SGot the job done. Equipment was clean. Customer service can improve though.
NILOFER SThe woman in the front very nice also the young man thank you
FABIAN RU-Haul truck drop off location as per document was not matching with the email. Ended up waiting for 30 minutes at drop off location
SOHEL SPickup was complicated and I was overcharged. We picked up the truck with 7/8 tank and returned it the same but were charged for gas
Danielle SI’ve rent nationwide, this is a great location
JOHN NExcellent service during pick up.
ROGER BThe truck I rented had over 115,000 miles and drove like it had the original shocks. It was the worst Uhaul truck I have ever rented. This location was tough to deal with. I changed my reservation to an after-hours pickup, but when I arrived there was no way to get my truck. I had to call customer service and that took over an hour to get access to my truck. Very disappointing Uhaul experience.
Matthew KThe best service around always take care of your needs love the way they handle things would recommend recommended to anyone
NANCY Dthey are conveniently located, have a great inventory of you will haul products and very competitive pricing! They very responsive to inquiries. Overall, Customer service was excellent- professional, but very friendly. I would highly recommend.this location!
ROBERT WAlways a great experience. Friendly and convenient.
DANE CWas easy to rent and return.
MICHAEL BIt was for a one day rental and it was great! This was the second time that we rented a truck from this location and we will have to rent again in a couple of weeks. Jeanne at the office was very nice and efficient in her work for when we picked up and dropped off the vehicle.
BEARCOM LThe female that did the check out seemed confused why I would have done online scheduling etc. Was clearly confused with the technology and very surely, We had to walk off site to pick out the truck. No apologies for the delay in her trying to find our reservation etc. A very convenient location but the lady at the desk unfortunately needs a new approach to tech and the customer experience. The gentlemen that did check in was a bit more professional.
KELLY FThe receptionist is the only one that knows what is going on. The rest of the staff is useless and no help at all.
DAVID FThe staff was courteous and personable. The transaction was very professional and all of my questions were answered honestly.
Joseph HGreat experience and value.
JOHN SShorten the trailer chains. Way too long. Dragging them. Even doubled up. Over all a good experience.
Chris MTodd is awesome! Cool, laid back guy and knowledgeable about rental process. Keep up the good work.
adrienne sGreat customer service, very friendly and helpful.
Kerry NNeeded same day trailer. Used google maps to find close dealers. What freaking mess! Most never answered the phone. The Hodgkin store had 2. But fumbled along in internal ineptness. Finally telling me to use website! The branch I used did a fine job. But was unable to enter my vehicle or credit card through your system! Most google reviews are horrible of all your locations. Don’t end up like Sears!
Chris MCan say anything needs to improve at all.Communication between staff and myself was just wonderful.Im a hearing-impaired person and they were very respectful and explaining all to me.Would recommend to others in need.
Robert MThe truck reeked of stale cigarettes and other foul smells. The truck was also 3 lots away from the actual uhaul location which is pretty ridiculous.
JUSTIN CExcellent customer service and cleanliness of truck. 10/10
John BAlways excellent service at this location !! Michele Pelafas Inc.
MICHELE PBest in western suburbs to rent a U-Haul
Dave WThe drop off location I would highly look into. Very creepy. Being told it’s not a good place with offenders living in the run down motel this drop off site is located. I would never drop off there again.
Shawn AThe people at this location are old and offered no help. I had to walk half a block to retrieve the truck and I had to attached the tow dolly to the truck myself and I'm 70 years old. I struggled to get it on the hitch and was offered no help or assistance. All the worker did was give me a thumbs up for my expertise in attaching the tow dolly. Never go back there again! Poorest customer service I ever experienced at a UHAUL dealer.
Raul MFriendly service and fast pickup.
Dane CI brought back the truck with the gas tank showing a small amount of gas USED about 2 gallons . I took a picture of the gauge with the fuel and mileage showing. I received a bill including 6 gallons of gas totaling $31.50 . Based on the picture I sent in only 2 gallons of gas was used. I was offered a BS “Refund” of $12.60 from Jaime Rodriguez the Field Manager for Elmhurst. I’m owed $21 refunded off this bogus bill/invoice. I will never ever shop with U-Haul again. Your situation sits on deaf ears or incompetent ears.
CAPRICE REverything was great. No need to change it.
James KOffice staff was friendly and helpful. The only problem was I moved on a rainy day, and the truck leaked, so quite a few of my boxes were sitting in water when I got them to my new house. I reported this to the office when I turned in the truck. If you're moving in good weather, I think this place is good.
Karen SVery friendly and helpful.
todd jJean did a phenomenal job communicating with me. My trailer was clean and worked well through lots of rain and storms on the way to my destination.
Abraham FI have rented trucks a few times in this location, and never had a issue, always a good experience
Italo SBetter preparation for customer pickup. Took awhile for someone to come to the customer desk. Had to call.
Terry LThis is an excellent rental facility, with nice, helpful people. No changes needed.
Christopher BIn and out quickly, rented a 5x9 trailer for a few hours to pick up a couch.
ADAM PSet up back cameras it will be helpful
Mazid MFirst time there. I came across a lot that had Uhaul vehicles that is very close (1 block) from the main lot, however, it turned out to be the over flow lot. When I checked in online, there was no info on two separate lots. Of course, my vehicle was in the other (main) lot. Luckily, after some frustrating attempts to call or use the app for chat, another customer came by and had the all important info.
Michael SHad my breaking point with this location. 730 reservation and I didn't get the truck till 9 because he didn't check it in and then tried to scam me on the fuel. I'm still waiting for uhaul to compensate me for the last fuel scam he pulled on me. I'm a level 5 Google reviewer and this afternoon is gonna be a detailed and we'll penned review. I will never go there again after 4 or 5 years of regular business with that location
MATHEW WWonderful people and excellent service! I will be back. Thank you so much! Kristen
Kristen WEverything was great
Natalie CEverything was great. My daughter attends college in Elmhurst and we are from California. It was so easy to pick up a van to move all of my daughter’s things from her dorm to storage. Thank you so much!! We will definitely be back in August to get another van to move her back to school. Thank you!
MONICA GThe customer friendly service was so great at 633 I’ll route 83 store that Uhaul May do well Toruń a great deal of their training out of that store.
Dominique BShe is very good Women .
Erdenetsetseg BThe location was closed when I dropped off the equipment, but I spoke to an associate on the phone the previous day and was given instructions. Thank you for the help.
STEVEN FNothing, easy place to get to
Andres CHi, I am Hard of hearing Impaired. I think, online website look for location area near me. probably look for vans. if have u- haul vans available, time pick up van. sound is good. I think better next time customer is good. Thank you appreciate with you.
John Q