Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)

385 reviews

633 S IL Rte 83   Elmhurst, IL 60126
(Frontage 4 Rd)

(630) 543-5342

Location Hours

  • Mon-Thur: 7:30 am - 5 pm
  • Fri-Sat: 7:30 am - 5:30 pm
  • Sun: 8 am - 1 pm

Services at this Location:

Contact Us

(630) 543-5342

633 S IL Rte 83
Elmhurst, IL 60126
(Frontage 4 Rd)

Services at this Location:

Location Hours

  • Mon-Thur: 7:30 am - 5 pm
  • Fri-Sat: 7:30 am - 5:30 pm
  • Sun: 8 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Call them directly

Kelly F. 
Rating:
5.0

Excellent customer service ! Ela M.

MICHELE P. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
4.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Needed a truck to move a stove. This location was 5 minutes away and staff was friendly and helpful.

Christopher S. 
Rating:
5.0

The trailer was ready when I arrived. The staff was friendly and assisted in hooking up the trailer.

Raymond K. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Truck was ready, clean, and filled with gas.

ANDY O. 
Rating:
5.0

Customer did not leave a comment.

SEBASTIAN A. 
Rating:
5.0

Customer did not leave a comment.

Laddie D. 
Rating:
5.0

Truck was very clean and updated. Staff were friendly and very helpful. Smooth and easy process.

CHRISTI R. 
Rating:
2.0

There was an older lady and older gentlemen at the counter. At pickup I had to start hooking up myself until the fella finally came out. I checked my own lights. She showed little urgency to service customers. Almost seemed as though I was bothering them. At return, same two were there. He talked on cell phone and would get off. Unhitched trailer and positioned in lot on my own for them. Could not even get out of office to guide back up of trailer into place,

REID G. 
Rating:
5.0

Customer did not leave a comment.

Char M. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Shaker M. 
Rating:
3.0

Customer did not leave a comment.

Alan T. 
Rating:
5.0

Looked online and this location had the equipment I needed available. I called because I had a question and the lady was very nice and processed the reservation for me I got a text confirmation almost instantly. same lady at the desk took my payment. That process could be a bit quicker but got the job done. The equipment guy was a bit of a curmudgeon but hooked everything up for me. Unfortunately I had to buy an adapter for their trailer lights to hook up to my truck but I thought it would be nice if they could just lend it to me for five bucks instead of purchase it. Return was relatively easy although the equipment guy didn't help I did it all myself see my earlier curmudgeon comment. all in all relatively painless and a decent price.

CHRIS K. 
Rating:
5.0

Jean was very friendly and courteous and went above and beyond helping us. These are rare quality traits in customer service. I felt very comfortable speaking with Jean, kike I was speaking to an old friend. I would definitely commend Jean and this facility.

Mike I. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Customer did not leave a comment.

JESUS D. 
Rating:
5.0

Customer did not leave a comment.

Joel Z. 
Rating:
5.0

Customer did not leave a comment.

Dorothy F. 
Rating:
5.0

Staff was awesome

dean D. 
Rating:
1.0

Need proper procedures in place to verify safety and proper installation of trailers

ANDERSON PEST C. 
Rating:
5.0

Customer did not leave a comment.

Caitlyn G. 
Rating:
5.0

Not a thing!

Linda J. 
Rating:
5.0

Customer did not leave a comment.

Jill W. 
Rating:
5.0

Easy in and out! friendly staff!

Peggy M. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
5.0

super awesome service, best peoples

Navaid A. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

Mary J. 
Rating:
5.0

Very friendly and responsive. Highly recommend this dealer location.

Gerry L. 
Rating:
5.0

Customer did not leave a comment.

DAN G. 
Rating:
5.0

Customer did not leave a comment.

Leticia A. 
Rating:
5.0

Great Staff.

William G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

APRIL M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
4.0

Location is a bit difficult to get to but the staff at this location is OUTSTANDING!!

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

Alexis Q. 
Rating:
5.0

Customer did not leave a comment.

Herman V. 
Rating:
5.0

Customer did not leave a comment.

Dave W. 
Rating:
5.0

Customer did not leave a comment.

Linda M. 
Rating:
5.0

The lady who worked the counter was so amazing, she was in high spirits and made my wife and I feel great renting their truck. Would definitely rent from them again

Yesenia J. 
Rating:
5.0

Customer did not leave a comment.

Felix F. 
Rating:
5.0

Customer did not leave a comment.

PAUL R. 
Rating:
5.0

Thank you so much and God bless you!

ERLANDAS L. 
Rating:
5.0

Customer did not leave a comment.

RON L. 
Rating:
5.0

Customer did not leave a comment.

JOANNE T S. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL O. 
Rating:
2.0

Overcharged my card, 4 times. Call the office, they said call me right back, still waiting.

DAN O. 
Rating:
5.0

Front desk woman was very nice, helpful and efficient

Erin L. 
Rating:
5.0

Customer did not leave a comment.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

I was disappointed that Uhaul cooperate called me and told me I couldn't rent a trailer more than 24 hours but the local place made it right.

Andy U. 
Rating:
5.0

Customer did not leave a comment.

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

Charles N. 
Rating:
5.0

Customer did not leave a comment.

Hector G. 
Rating:
5.0

Customer did not leave a comment.

BARBARA C. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

Customer did not leave a comment.

Joyce S. 
Rating:
5.0

The receptionist is outstanding. She called me back when a truck was available.

John Z. 
Rating:
5.0

Customer did not leave a comment.

Deana C. 
Rating:
5.0

Customer did not leave a comment.

ron L. 
Rating:
4.0

Lower your rates. When I booked online it said $59, then $89 then $127, then final receipt showed $167. I was floored. So expensive for a 10' truck for 12 hours at .99 a mile is a rip off and you know it. Very disappointed. You all must think money grows on trees.

Victoria D. 
Rating:
5.0

Best Service ever…keep up the good work!

Diane P. 
Rating:
5.0

Nice lady!

Dan C. 
Rating:
5.0

Nice people running the office

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Meghan C. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
1.0

Some of the staff was straight up verbally abusive to Jean, the woman managing the front desk. They were rude to her from the moment I got there and Jean asked them to take the truck around out front, and were even worse once a technical issue came up. If this is the way that man acts towards Jean when a customer is present, I would hate to see what disgusting behavior he shows when no one is watching. Truly awful. The truck was otherwise fine. I just feel so bad for that poor woman.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

MICHELE P. 
Rating:
4.0

Overall good job

Carl M. 
Rating:
5.0

Very happy with your customer service ! Ela M.

MICHELE P. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

They were amazing, helped unload everything and even assemble. Would highly recommend

Madeleine P. 
Rating:
5.0

Customer did not leave a comment.

ROSE P. 
Rating:
3.0

Had issue with fuel charges that I haven't had a response about and van was dirty.

Michael M. 
Rating:
5.0

Very understanding, easy to communicate with.

Perry B. 
Rating:
5.0

The folks at the Car & Truck Repair shop were incredibly knowledgeable and helpful. They made it a great experience for me. I would highly recommend them to anyone.

Dave H. 
Rating:
3.0

The bad thing is that this location does not allow to drop trailers in other near location, the only place to return is the same location where you picked it up!

TUDOR MIODRAG T. 
Rating:
5.0

Customer did not leave a comment.

URIEL ALEJANDRO A. 
Rating:
5.0

Friendly, efficient and helpful staff. Well stocked with equipment alternatives.

ROBERT P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

This was a last minute rental on our part. The staff went out of their way to help us out and secure us a vehicle. Service the way it used to be: "Above and beyond". Thank you all!

VALERIAN S. 
Rating:
5.0

Customer did not leave a comment.

steve P. 
Rating:
4.0

I was charged a hold on my account for $106 at the start of my rental, then another $106 at the end. Of course no one was available at the location, so I spoke with someone from customer service who was incredibly unhelpful. Probably won't come back here.

Michael B. 
Rating:
5.0

Very nice vehicles

Nandhakumar L. 
Rating:
5.0

Customer did not leave a comment.

Chelsea C. 
Rating:
5.0

The online ordering and pickup system doesn't work.

Brendan M. 
Rating:
4.0

the U-Haul's were parked way too close to each other, which made taking it out of the parking space and parking it back during returning a bit difficult, usually that's not a big deal at all but the parking spots are in a narrow path due to the building being in the way, and with the size of these trucks, the turning radius is bigger then your average vehicle, which your average person drives, who is generally going to be renting these trucks.

Ahsan K. 
Rating:
5.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

The cab could of used a cleaning . Other than that it was all good.

Perry B. 
No reviews have been submitted for this location.

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