The younger gentleman that works as a mechanic & sometimes rents out U-Haul's is very helpful, easy to deal with, laid back, & provides very good, expedient customer service. The older lady who is usually at the front desk & rents out the U-Hauls can be somewhat difficult to deal with. She goes by her own timetable & is never very concerned about the customer's schedule requirements / takes quite a while to process the contract. She will not let you leave with the rented trailer without 3x checking all the lights & chains & hitch even though she knows I have done it properly every single time of the 30 trailer rentals we've gotten there. Then, she wants to take pictures of the hitch / chains before we leave. Normally I wouldn't mind all that, I'm 100% for safety. When I rent a trailer, I'm on a timetable & need to get to my customer's location. It should not take 30 - 45 minutes to process a trailer rental especially when I am the one who goes out, hooks up the trailer / lights / chains and checks all the lights while she is processing the rental. Myself & my father have rented trailers from this location on no less than 30 - 35 occasions in the past five - seven years. We continue to patronize the business because they keep several different sizes of open [utility] & enclosed [box] trailers in stock & usually have very good / open availability. Thank you & take care.
Jeff K
Customer Reviews for The Car & Truck Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful staff that was able to resolve issues created by the U-Haul scheduling team.
PHILIP GGreat rental and easy
Dave WUhaul corp changed my reservation late in the evening the night before pickup. This cost me 1 1/2 hours on moving day. I am very unhappy that this happened.
PHILIP GEverything was easy and the woman in the office, Jean, was incredibly helpful. She was a gem!
TRACEY GVery friendly and helpful all three of the people I interacted with. VERY pleasant . The truck was in great shape very easy to use and load . The tow dolly worked well and I was able to load the truck and then come back for the dolly. The ramp worked well for load and unload. The truck handled the downhill sections of Georgia fully loaded and a tow dolly with unexpected ease.
Lawrence MThe customer service was knowledgeable and courteous!
CHRISTOPHER KGreat service, very fast.
KERRY NMore.honest⁶
QUDSIA ATerrible service, front desk lady has no idea what she is doing and her “husband” or whoever she runs it with is a complete asshole. I have gone here atleast probably 4 times to rent a trailer and each and every time I do there always is a problem with getting the trailer. A blue mini van or a truck is always parked in front of the trailers. He was asked to move his vehicle out of the way several times so I can get the trailer which he did not move it until I left the uhaul an hour later this is the 2nd time this exact situation has happened to me. Then when I get back to return the trailer the same exact cars were blocking the trailers where this one was suppose to go back at. There is no room in the lot for the trailer to go back in, so why is that my problem for you having your employees park in front of the trailers knowing you have a business to run? Lol , I will never ever return back to this joke of a uhaul. Other than that I have had no issues with any other uhaul except this one.
Ashley SExcellent and friendly service.
ADNAN RThe receptionist helped me very enthusiastically and carefully helped me handle my order according to my situation. Because I don't have a U.S. driver's license, there was a bit of a problem during the process, but it was all resolved in the end.
Arvin Lthe equipment was well maintained, the cab of the truck was rather smelly. the truck overall was clean, the only issue was the back hadn't been swept out from the last use.
KATHERINE WThe lady who's sitting in the office has no manners and very arrogant. And I don't know why they charge too much 41 Miles drove. used only 10 hours. Refilled gas for 20$. Then then give me fuel charge 11 plus dollars. We don't recommend this service never and ever.
JIBIN BThe truck was leaning to the right and the tearing wheel is a bit tilted to the left
Omar IThis is the best uhaul location I’ve ever used, and I have rented a lot of uhaul trucks. They have a large supply. The staff is friendly and efficient. The trucks are well maintained.
KELLY KThe prices was very reasonable and customer service was very nice. ⭐️ ⭐️ ⭐️ ⭐️ 🌟 kudos
CONSTANCE JEasy pick up and return of the trailer
Malgorzata PThe staff at this location was friendly and helpful. After hours drop off was very easy and convenient. Will definitely rent from here again
Deb KI've rented from this location on multiple occasions and my experience has been exemplary every time. The lady at the desk is always so nice and very knowledgeable.
DANIEL MFriendly, helpful Staff and a smooth transaction. Thank you.
BENJAMIN BWe had a poor experience with the truck pickup. Originally reserved a truck in Carol Stream three weeks ahead of move. Was told the night before that we had to go to Villa Park to pick it up. Went to Villa Park first thing in the morning and, surprise, the truck wasn't there. Was passed along to an Elmhust location (which was very well run). The disappointment was with the communication...or lack thereof. When I looked the day of pickup, the website still showed that there was my truck in Carol Stream. Very frustrating. Only form of "apology" was additional rental miles added to my trip, which I didn't need. Uhaul is the only reasonable game in town, so you have to put up with this I guess.
GERALD DJean was great as I didn’t have a drop off address but when I called her prior to heading to Elmhurst she assured me the drop off would work, and it did
MICHAEL MYou where great, I cannot think of a thing that could have been better!
ALEXANDER BGreat place to go
WILLIAM SFrom start to finish it was seamless. Highly recommend.
MAUREEN ZExcellent, knowledgeable people at this location. Knowledgeable and helpful people at this location.
SCOTT GI got a confirmation email saying I had reserved my equipment and I would get a call. I never got a call and so when I went to pick up, they did not have the right truck which forced me to rent 2 trucks costing twice as much. I will never use U-Haul again.
Robert HMy only complaint is that I had to walk down the street to a different lot to get my truck and drop it off. If there were some way you could mix up your equipment so you have at least one of each type on the main site, that would be helpful. Otherwise, it was a smooth experience with no surprises.
ANDREW ENot meant to disparage the location we simply didn't have contact with any of the employees since we dropped off using the app.
Mia MHave used you in the past because of good service
KEVIN SVery Helpful and friendly staff. We needed to change the size of our rental truck at the last minute and they were able to accommodate us. Great service!
Holly KVery helpful staff! East to work with. On time.
Holly KI received a trailer with a bad tire. The tire had a blowout on the way home causing a tire fire on the side of the road. I called 911 and the fire was put out. I then had to wait over two hours for a uhaul response and repair. I was late getting the trailer back and was charged for an additional day.
JOSEPH VNo improvement needed. Above the value, best customer service! Always friendly and helpful. I will continue to use this location.
PAUL PJean, the person I deal with for the rentals is always a delight to work with. Good people and service.
MICHAEL TThe older lady there is awesome
zach gAll services excellent
REJI ZRep in store was excellent. Followed up with a correction in billing within minutes. Very friendly.
RICHARD JI wanted to pick up in westmont. But you sent me to Ellmhurst. Then after getting the trailer you wanted me to drop the trailer off 1 1/2 hours past my destination. I ended up driving it back to Illinois at a cost of an additional $40. This was a very bad experience.
ROBERT KHorrible experience. The trailer that I got from this location had the driver side tire come off while we were on the highway. We could have been killed.
Patrick MI thought I had made a mistake on check-in; Jean was awesome on the phone at explaining everything. Parking was a little tight, but I figured it out.
SCOTT GStaff was great to work with very knowledgeable and pleasant. Will be returning in 2 to 3 weeks for another rental
MANCIL Hhard to get to and signage for facility not good
BRUCE GFriendly and efficient staff at this location. Good clean truck. Rates very reasonable.
ROBERT BI think this place is well organize and service also excellent. I don’t have any reason to complaint or suggest anything. They are doing great job there.
SAMEERA WGreat place to rent a UHaul
SUSAN NNo lights at drop off in lot. I felt Unsafe. I called 2 days in advance to inquire about easy drop off of trailer and Woman said I can leave by garages . Upon pick up I mentioned it again and she started to speak and a GRUMPY older gentleman chimed in that I HAD TO drop it where I picked it up or they wouldn't rent to me at all. It was uncomfortable and if I wasn't helping a friend move I would have left without the rental. This location is NOT a good representation of Uhaul. In the end it all worked out but I have been bothered by the grouchy man for a couple of days. Lady in the Office was a peach of a woman!
Marcie GUnfortunately this location is not a priority when I was trying to find a rental. This location is a gem. Everyone is that I came in contact with was fantastic. They have a wide variety of trucks and open trailers. A lot of the corporate or more advertised sites didn't have the trailer I was looking for. U Haut Neighborhood Dealer on Rt.83 will be my choice in the future.
BRIAN WI recommend this location as it was easy to get to, the staff was friendly and helpful. By doing all the paperwork on line, picking up the trailer was very quick and easy. I had no problems at all.
Robert H