Customer did not leave a comment.john M.
Customer Reviews for The Corner Store
(U-Haul Neighborhood Dealer)
Warrensburg, MO 64093
(On DD HWY between Warrensburg and Knobnoster)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 4 pm
- Sun: 9 am - 1 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jeremy C.
This was a horrible experience from beginning to end with Uhaul. 1. They changed my location pick-up/drop-off location. 2. I talked on the phone the day before to a lady and she said I could pick it up at a counter but when I arrived the lady said it had to be via mobile app. At a location that has very little cell phone service. 3. She finally checked me in and went outside to show me how I was supposed to get the key. She couldn't get the box open. After three tries she did and there was no key in the box. So if I had to do it via the mobile app I would have been left without a truck. 4. Took her 15 min to find a key. She assured me she would be here until 10:00 and she would physically check me in so I did not need to use the mobile app. 5. Friend (who was on the contract to drive) went to check it in four hours later and they refused. Said it had to be done on a mobile app. 6. Next morning I do early before work to try and check it in on the mobile app because they had it down for a 24 hr rental instead of the 5 hours I requested and the mobile app says it can not determine my location and will not allow me to check it in. I have screenshots to verify this. 7. They end of charging me an extra $20 because I did not check it in via the mobile app after they told me they would physically check me in at a location I did not ask for. The absolute worst customer service I have ever experienced!MICHELLE T.
Customer did not leave a comment.Jennifer D.
We asked for a dolly and didn't get one. When returning the Uhaul staff seemed like they had no clue of who was supposed to provide a dolly and never apologized for it. Still good overall but that was a set back.Elijah E.
Customer did not leave a comment.Mark C.
Very professional staff. No problems.Robert P.
Customer did not leave a comment.Wendy W.
Customer did not leave a comment.Trinity H.
Customer did not leave a comment.Haleigh B.
Customer did not leave a comment.Theresa W.
Customer did not leave a comment.Wayne M.
I live in Clinton, but they didn't have a truck so I had to drive to warrensburg to rent a uhaul for a local move.. I do not feel that I should of had to pay The extra mileage since it was not my fault that when I rented this truck two weeks ago I was told there was one in Clinton. I really feel I was ripped off. 146.00 for a local move is BS..Rochelle K.
The location infor.ed me that when I dropped the unit off there would be an overnight option for drop off and gave me the facility's information. That was not the case and the receiving facility was locked up and long closed. I was very displeased .Christina L.
Nothing, everything was great!Mark M.
Customer did not leave a comment.Adrienne B.
Drop off was a scam to make more money. I paid for the gas to get there then you charge me more for extra milageMichael H.
Service was great nothing would be betterNicholas C.
Customer did not leave a comment.Shannon M.
The 5x8 trailer leaked and got a mattress and piece of furniture wet. When it says water resistant not water proof it means this trailer will leak if it rains.Jeffery W.
Customer did not leave a comment.JOHN R.
Customer did not leave a comment.SONYA J.
Customer did not leave a comment.ROBERT B.
Customer did not leave a comment.Gregory A.
Customer did not leave a comment.Shawn G.
Customer did not leave a comment.Ron H.
Two truck rentals in a month and both times it was EASY! Friendly, fast, helpful!! Prices were clear in the beginning and no surprises in the end. Highly recommend!Megan W.
Customer did not leave a comment.Levi H.
Everything went great. I am completely satisfied with using u-haul.Gregory D.
We went this location because when I reserved the truck the website said we were guaranteed that long of a truck or get paid $50. I didn't get either. We would have chosen a closer location if we weren't going to get the correct size. I had to do 2 trips and pay for the extra mileage BECAUSE we didn't get the correct size truck. We are very upset with our experience we had.Sean R.
Customer did not leave a comment.Miguel C.
Wish you would reimburse if you bring back truck early.Nicholas P.
I dealt with Bridget when I reserved the uhaul truck, picked it up, and returned it. She was great! She made the experience very easy and enjoyable. I would definitely use this location again.Gregory D.
Staff was great to work with!! Thank youLance M.
This unit had over 122,000 miles. Time for some safe front tires and front end alignment.Steven L.
Have u-haul clean before renting out to us. Could've given us a break on the weekend mileage since we traveled so very far.Robert M.
Very helpful staff!Kristen M.
The truck drove very rough like there was problems with the motor or transmission. We weren't sure if it would make it to our destination. We also got charged for a dolly we did not use. When we were loading the uhaul we noticed there wasn't a green tag on it. But we were in a time crunch to get our stuff out so we weren't able to stop and call. When I called the location explain that we didn't use the dolly because we had our own we used she said there's nothing she can do and we had to pay for it because it was our fault there wasn't a green tag. So watch out at this location you check every detail because there is no compassion if you as a customer make a mistake!Janet T.
Customer did not leave a comment.Alden S.
Customer did not leave a comment.Cole Allen S.
This is not a necessity, but the hop up into and out of the truck is a bit difficult for people who are height challenged like myself. LOL! Perhaps a running board or step stool would be helpful in the future.Christa C.
She was a new person and handled the difficulty finding us in the data base very well I was the frustrated one!! She was very tenacious and gracious.CHRISTOPHER D.
Customer did not leave a comment.Barbara H.
Customer did not leave a comment.richard H.
This location was very accommodating. The website led to several issues, but once I changed locations everything went smoothly.Belinda R.
Clean up the place!Robert F.
Great easy fast and got me the best rate!!! Thank you very much!!!Randy E.
Follow protocol â€œfirst come, first served. â€œ We were the first rental customers at opening. We returned to our car to wait until opening, and the agent took the next customer out of turn without letting us know they were open. We waited almost 35 minutes before we were able to drive away in the rental truck.Charles B.
Customer did not leave a comment.David B.
Customer did not leave a comment.Stacie S.
Customer did not leave a comment.MICAH W.
Customer did not leave a comment.Lawrence R.
Great peopleAshley P.
The people were so rude not helpful at all I will stick to sedalia rentals and I rent a truck weeklyMatthew C.
Customer did not leave a comment.Sarah D.
Customer did not leave a comment.SHERRI A.
Customer did not leave a comment.Paul B.
Don't know if it's a problem with the pickup location or the u-haul pickup process in general. Redundant tasks of doing things online and then again with physical paperwork. Drivers license submitted online but asked for license. Damage insurance declined online but again signing the same paperwork. Images of trailer were new and had to submit updated damaged pictures online. Do online or paperwork but not both. Update images to reflect current trailer and not it being brand new.CORY W.
Customer did not leave a comment.Howard S.
Customer did not leave a comment.Songlin T.
Customer did not leave a comment.Keith A.
When the Uhaul customer rep called me to do my reservation, she was able to get me a car dolly in my town of Knob Noster where I live in, since I had to go to a different location to get my truck, but once I picked up my truck I was told I had to get a auto hauler which was more money and had to drive 25 some miles to Higginsville to get the car hauler and drive it back another 30 miles to my house which put me an hour behind schudule..over all was good customer service at pick up and drop.Richard B.
Nothing. Had what I needed. Check in took less than 5 minutes. Drop off was the same. The people here are awesome!amanda R.
Customer did not leave a comment.PAMALA K.
Customer did not leave a comment.Christopher S.
they were very helpful great to work withJoseph M.
Super friendly! Helped get us on the road in no time! Definitely will use again!Amy E.
U-Haul itself needs to get its S**t together. The neighborhood store and the person at the counter were great (all four times I had to go there). U-Haul's website being down and half of the functions on their app (scheduling pickup, pictures of mileage, gas guage drop off tool, etc.) don't work. I wish I could have just done the reservation manually or over the phone but none of that worked on the first trip to the neighborhood store either. You guys really know how to make make a day of moving turn into a week and a half of trying to figure out how to move. I really wish I had other options to use in the future.Ryan T.
Great as well.KEVIN S.
Customer did not leave a comment.Miguel C.
Customer did not leave a comment.JAMES B.
Recently I also was needing a truck or a vehicle not as big as a box truck and everywhere close there were none available there was one available bout a hour away but driving that would cost more if maybe there is a way to deliver the u haul u need that's somewhere else not nessarily brought to you just delivered to the other u haul businesses close by also maybe look starting a rental car u haul maybe call it me haul lol ðŸ˜‚COLE ALLEN S.
Customer did not leave a comment.Dante P.
You can try and make shure everything is done right like you guys have us domicheal M.
Customer did not leave a comment.Robert H.
Customer did not leave a comment.Jayde J.
While I couldn't see that a wheel on the trailer had damage since it was buried in snow when I got home you could clearly see it had been dented and that way for a while by how rusted it was. This could cause a blow outJason R.
Customer did not leave a comment.Rhonda R.
Customer did not leave a comment.Phillip W.
I waited for 45 minutes to an hour because the computer in the store unexpectedly powered off, then slowly restarted as it went through an update. This was said to be the 2nd time this had happened recently. I was given a free "slushy" while I waited. The staff was very friendly to work with. The computer power off problem needs to be fixed soon.Paul B.
Customer did not leave a comment.John K.
The owner and the shop personnel were very helpful and provided excellent customer service. I cannot thank them enough for their help!Anthony E.
It's rediculous that it was cheaper to take the truck back there than to leave it at the closest rental placeLeslie K.
Customer did not leave a comment.Leedward P.
Customer did not leave a comment.MACHELL C.
She was helpful and willing to get dirty to get the job done/trailer unhooked. I respect that!Leslie C.
The people who helped us were really kind and informative.Neil F.
Customer did not leave a comment.Ricardo Z.
This is the best U-Haul location for service, access, and equipment. It is always my first choice.Tommy R.
Customer did not leave a comment.DUSTIN B.
Customer did not leave a comment.ralph H.
it took us Forever to get our vehicle because there was one person in a little gas station on saturday with a steady steam of customers comng in for cigarettes, gas , sodas etc....every time someone came in he would stop our process and wait on them and then go back to us.....sometimes there was several in a row....exhausting...would not ever go back there or recommend.Kris R.
Customer did not leave a comment.Xiao Z.
The lady who gave me the keys was amazing! Very kind.Elizabeth A.
Customer did not leave a comment.William S.
Customer did not leave a comment.RYAN S.
Customer did not leave a comment.gaylen W.
I dropped it off outside of business hrsKimberly P.