Customer Reviews for The Crazy Book Lady

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Crazy Book Lady

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David P.
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Customer did not leave a comment.

Thomas S.
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Easy access with a truck and trailer

Matthew R.
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This is a great place to rent from. Excellent customer service. Called to confirm pickup time on a busy weekend.

Wendy M.
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Customer did not leave a comment.

kenneth P.
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William H.
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LOMBARDO H.
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Joseph S.
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Robert C.
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Olivia D.
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I cannot recommend this location for any evening dropoffs as we felt incredibly unsafe. The parking lot is pitch black and we encountered 4 different small groups of people loitering, shouting across the lot. The truck we rented wasn't left in the spot pictured and, despite being clean, smelled like wet dog. And I mean that it was an overwhelming smell that lasted the entire three hours we had to be in the truck. Disgusting. Check on your trucks between rentals.

Marqueita H.
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Customer did not leave a comment.

Matthew R.
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A very easy process. Great place to rent from!

Leonard S.
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Using the app to pick up and return was not a good experience. The app is glitchy, takes way too many steps, and in a location with poor cell service, is nearly unusable. I am sure it looked good on paper during the

Jerry D.
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Customer did not leave a comment.

Eric M.
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She was so awesome and no e to me and my wife. Excellent customer service!!!

Victoria E.
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I feel I got personal service that went above and beyond. When I need to rent another truck, I wouldn't go anywhere else!

wayne C.
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Customer did not leave a comment.

David P.
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Great customer service timely and friendly...i would recommend

Daria D.
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Darin G.
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The best UHaul experience ever! Tracey Olsen owner of The Crazy Book Lady/UHaul operator is the best.

JAMES G.
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I should be credited for traveling over 2200 miles with no air conditioning!!!!

Charles L.
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Great place the lady was very nice and friendly

Gregory F.
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Easy painless drop-off experience. Thank you!

David B.
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Customer did not leave a comment.

Craig J.
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Great friendly service

Debra R.
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Caffrey F.
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Someone from uhaul customer service needs to call me. I already put in a complaint and no one has contacted me. It was a horrible experience.

Robert D.
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David D.
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Cecil S.
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Excellent service and great location!

Daniel P.
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Nothing to add. It was a good experience. I will use you again.

CELESTE S.
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Customer did not leave a comment.

Steve B.
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Stephen B.
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We rented an auto carrier. The service was exemplary and overall the trailer was in good condition. We had some difficulty with the ratchet srrap. Mechanism not working smoothly.

Angela H.
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Customer did not leave a comment.

Richard H.
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EXCELLENT SERVICE ALSO

Murl S.
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It was great service.

Steven A.
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James B.
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Chris J.
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Really nice ladies who work there. Would rent again!

Shelley S.
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Customer did not leave a comment.

Chris J.
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Really nice people. Process was fast and easy!

Christian P.
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Excellent customer service!

Mike G.
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Again.a terrible system. No personell to help.a d difficulty with the app.

Charles B.
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Customer did not leave a comment.

Tarita S.
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I did not order no Uhual I am not sure who used my name or email

Tracey S.
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Nothing. I did have one problem but it was explained to me and I realized that there was an error in MY thinking. I failed to realize the mileage charge was applied but she ran over the bill with me. All is well! Just my faulty brain.

Michael D.
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Customer did not leave a comment.

Anthony C.
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I was presented with awesome customer service, the two ladies were very helpful and also had great conversation! I will definitely use this service again.

Robert U.
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Customer did not leave a comment.

Lorraine M.
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keith G.
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Vincent M.
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Great Customer Experience

Charles G.
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Customer did not leave a comment.

Daniel M.
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Just really super nice people

Mark L B.
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Fast, friendly and clean. Great place to get a great deal. Awesome customer service!

Michael H.
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The truck loading door must have been opened prior to my picking it up. There were wet leaves over 1/2 of the loading area and the floor was wet. I had to sweep the leaves and towel dry the floor before loading.

Sherri W.
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Got my whole return screwed up. Said there was 5/8 of rank of gas in vehicle and I SW 1/4 tak when I got in so they charged me additional money for gas My fault for not verifying. Also my reservation was to check in in one location and they put a different one which almost cost me an additional $250. Not happy at all.

Brent B.
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A wonderful place to rent from, anytime I need another rental I will definitely go here.

rick B.
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Place is hard to find - in a book store with uhal parked at other end of lot. No signs to help you find uhaul office. Manager was very professional and helpful.

Kenneth G.
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The U-Haul Representative was very nice and very helpful and got me on the road with no delays. I will certainly use her services again.

Frankie H.
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The app needs some improvement.

WALTER G.
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Customer did not leave a comment.

Angela B.
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There was a leak in the truck. Two pieces of furniture got wet and now have water spots.

James R.
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The only negative was not knowing where contact was for pickup. Trailer sitting by itself end of parking lot in small strip Plaza. Person in bookstore was uhaul contact. Had track her down.

ANDREW Z.
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Customer did not leave a comment.

Shannon M.
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Mark L B.
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Great service at a great price in a friendly atmosphere! Stacy was awesome!

Thomas R.
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Some technical challenges with the reservation that required resolution. The location is “non-traditional” but able to function effectively. Truck was not clean at all - full of dog hair and smelled of it as well. I vacuumed the vehicle before returning to help resolve.

Jeff B.
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Super customer service...will recommend this location

Robert K.
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Clean equipment , the truck was not easy to re Fuel Took way too much time to put gas in due to elbow not allowing fuel to enter

patrick S.
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The owner of the locale was helpful and fair. I will return to this location for future moving needs.

No reviews have been submitted for this location.

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