Customer Reviews for The Detail Shop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of The Detail Shop

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Victoria B.
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Always friendly and good people

Victoria B.
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Customer did not leave a comment.

Victoria B.
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Customer did not leave a comment.

TIMOTHYEDWARD E.
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Customer did not leave a comment.

Thomas G.
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Customer did not leave a comment.

RALPHMICHAEL B.
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stay with what they charge,not surprise the customer at the end find out you pay more than suppose to................

BRIANDAVID B.
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Kinda pricey but ok

GREGORYGUY G.
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Gergely G.
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Danielle D.
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Andrew G.
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TIQUANJAVELLE H.
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I was charged for furniture pads but didn't receive any. Then there was an additional charge taken out of my bank account the next day.

VALERIEGAUTIERI T.
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They were available, responsive and very easy to work with! I will rent from them again!

ELIJAHJEROME C.
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Customer did not leave a comment.

BARBARALYNNE C.
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Your representative here is very friendly, professional, helpful, and knowledgeable. It was a great experience renting here.

RICHARDFRANCIS J M.
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Customer did not leave a comment.

JOHNDOUGLAS N.
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STEVEN D.
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Customer did not leave a comment.

JEFFREY C.
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Customer did not leave a comment.

Victoria B.
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Chad T.
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KEVINJ H.
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Our reservation that we made online was strangely cancelled, but luckily they were able to get us a truck still. The return policy was never explained to us, and the text message didn't make sense, so I was unsure as to whether I was going to get charged the $20 convenience fee for the representative checking the truck back in.

Roula A.
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Customer did not leave a comment.

VAUGHNEVERETT S.
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SUNNYKIRAN R.
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Vehicle was pulled up ready to go at the scheduled time! Fantastic job James.

Kerri S.
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I had a great experience once I "found" my rental at this location. This was not the original location that I was told my vehicle would be at and I was not notified that the location had been altered.

Colleen G.
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Nothing...James was awesome but I wish you had larger moving trailers for my move from NY to TX. I need larger than a 6x12.

Brenda S.
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Customer did not leave a comment.

BRIAN C.
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Excellent service and quick response. Very pleased with service and would highly recommend to anyone.

ANDREWJ G.
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Customer did not leave a comment.

STEPHENRICHARD S.
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Nothing, everything was perfect.

Caryn B.
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Changed address an hour away instead of a 5 min change to here, not this staffs fault . Great service though.

Stephen O.
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Customer did not leave a comment.

MELVINA H.
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Warm friendly really nice people

ALAN B.
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The place on pearl st messed up my rental and not pleasant to talk with ...... 1 call to the detail shop and he helped me out with every thing I needed . Nice down to earth people. Yes I will go back to them again .

STACYANN P.
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Customer did not leave a comment.

GREGORYP F.
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They are the best they went above and beyond to help us with our big move !!!

JOHNRICHARD C.
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Good people to deal with

Adam E.
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Customer did not leave a comment.

FRED C.
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Customer did not leave a comment.

MICHAELTHOMAS M.
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Very poor communication. Was my first time getting a U-Haul and I told the man I needed it for 24 hours then I receive a text message saying I needed to return it by 1115 that night when I'm moving stuff out of the house that I'm moving out of. Nor did he tell me that I had to fill up the gas tank nor did he give me any receipt and charged me out of what I thought but he seen fit.

glenn R.
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This location is great! James and Marla went out of there way to make sure I was taken care of. When the henrietta store dropped the ball on a one way trailer not bieng there for my couple hour trip. Marla came back in on her own time for James to provide the transport trailer that the Henrietta uhual failed to obtain as prearranged 5 days prior. Furthermore the Henrietta uhual needs some coaching on customer service. I was greeted by a young man maybe 18-20 who was more concerned with his cellular phone than trying to help figure out what happened after explaining I was from out of town. I was told to call the uhual number as he was unable to do anything. I confirmed at both the Rome and Batavia u hual he most certainly could of used his computer to figure out what had happen. After returning to the Rome uhual Stephanie was more than helpfull and reimbursed me for the extra fuel needed to go from the Henrietta store to the Batavia store. Overall Rome and Batavia uhual was great. I will never use the Henrietta uhual again without knowledge of different employees/or the same employees but with an actual work ethic. Thank you for your attention to this-glenn

Debra L.
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Thank you

Quinten C.
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When we arrived to drop off the truck and trailer, there was a note on the door saying that the owner had left for three hours. He left a number in case we needed him, which we did. There was no answer when we called. In about 15 minutes, he called us asking what we wanted. He said he would be there in 5 minutes. 20 minutes later, after he still was not there, we left the truck and trailer there with the key on the dashboard. Very poor way to run a business.

JOHNSALISBURY II H.
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Everything was great!

JOSHUA H.
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Customer did not leave a comment.

Michelle M.
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More training about the trucks and equipment

Kellie J.
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Customer did not leave a comment.

ANDREWJ G.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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