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Dennis U.
Customer Reviews for The Finish Line Of Lacrosse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Much better than those jerks on Rose St in LaCrosse.
JOHN R.It took us over 30 minutes to let the Uhaul warm up to be able to scrape the snow and ice off the windshield. Where the Uhaul was parked it wasn't plowed so we had to stand in inches of snow to scrape the snow and ice off the windshield.
Heather R.I had to clean the back out so I wouldnt get charged the $25 truck was dirty.. But very nice person
jose R.If U-Haul changes pickup location, please notify the renter of this. I had picked a location to pickup the trailer but when I called to verify the rental, I was told I had go to a different location to pick it up. If I hadn't called, I would have wasted time driving around. When you are on a schedule you don't need to be wasting time driving around! Better communication would be a good start on U-Hauls side!
Matthew V.We had to drive 5 hours total to get a truck. When we arrived they didn't have a dolly or furniture blankets and continued to charge us for them. We dropped off the truck during open hours but the guy wasn't there. I called and left a voice mail requesting confirmation that it all was good and our bill would be fixed and no one called back.
Traci V.There were no directions as to where to leave the truck. The lockbox was not locked and flopped open upon dropping in keys.
gary S.Have a cooler office.
david B.Sue was fantastic in every way!
Tyrone H.Due to a family emergency, the folks at the Finish Line asked me to come pick up the trailer early. I completely rearranged my day to accommodate, but when I arrived I called the person to let them know I was there and to ask what the next steps were. I made several calls, left voicemails, but they never answered. I had to go to a different location to fill out the paperwork. Hours later they finally called me back, with a snarky attitude. (They hadn't even listened to my voicemails yet).
JOHNATHON S.There was a plate in the box that was broken. When I stepped on it I almost went through the floor. Everything else was great
sandra M.Location attempted to overcharge me (wanted to add $47 for appliancedolly), THEN when I said it was already paid for, she added $47 for insurance I had already said "no" to.
Harold W.Quick and painless. I learned a lot throughout my experience moving my personal property prior to deployment. I thank each and every one of the service representatives that helped me throughout the move.
Kevin D.The mailbox style key drop made me a little nervous leaving my key there. I might suggest that be an in person return only.
Jerome M.