Pick up was slow but ok. Drop off they said they could not accept and to go to another location. I went to the other location and they said I can’t drop it off there, to take it back to my main drop off. I did they was not happy and say I can’t drop go they will take care of it. Two hours of my day wasted after moving all day because know body knows what they doing.
Rosemary L
Customer Reviews for The Goods Spot Marquette
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Instructions a little hard, had to ask questions inside. Key to drop box was locked, had to get code from attendant
Damien BHad to wait for the manager who had to walk to the location. My reservation was for 3pm and I did not get it until after 5pm. I ended up losing 2 of my movers/helpers because of the delay. I also had to pick up the manager and bring him to the store. I'm very disappointed and extremely upset with the whole deal. I would like to see some of my money back, but as this is my 2nd email I probably won't get a response.
Lora HThe guy who checked my U-Haul out to me was very courteous and polite I do believe his name is Roger he helped me understand the whole process better than I could understand it without him
Arthur JVery sketchy. Felt unsafe dropping off here.
Matt RThey did not have dollys or furniture pads. The trucks were covered in snow that had happened 2 days before the truck was picked up. The parking lot was covered in drifts of snow and ice. The person at the counter was rude and couldn’t figure out the computer system for the rental so I had to stand around for a half hour while she figured out how to give me the keys.
Dan FAt drop off there wasn’t an employee who could get into the U-haul system to confirm I had returned the truck. District mgr. could not be reached. Left the truck on good faith I would have no problems. All went well. Experience was excellent over all.
DAVID B