Thanks to Linda at the Gretna, Virginia location. A trailer hook up, easy and prompt, and we were on our way.
Forrest S
Customer Reviews for The Hardware Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No suggestion
RANDALL TGreat job,very respectful and professional.
RICKY FVery friendly and helpful
LISA MClosed but ready access.
KEVIN LDue to your computer system problems I waited 45 plus minutes to check in and get the trailer I was renting
RANDALL TBetter communications with you workers and company.
ALLISON SGreat
David BAgree to have equipment at the requested pick up location. We had to drive an hour out of our way to pick up the truck.
Carrie AThe lady was super helpful, friendly, and waiting right outside to assist me.
Juno BEverything went well and the associate at the Gretna location is very nice
Tamatha TEasy drop off
Charles HDoing everything right.
MATTHEWSHAWN MFacility is junky but driveway area where UHauls are parked was clean. It was difficult unhooking trailer due to no stand and I had to get a jack to jack the trailer up off of the ball to disconnect.
Anne HEnded up being charged for a dirty cab of a uhaul and it was just like I got it.
Ann MAwesome service
ROBERT CLinda was very helpful!
Jamie EThey could be lenient or provide better time/hours of use.
Thelbert WMore lenient with rental hours/time.
Thelbert Wvery nice staff
JAMES MOn line dispatch & return process is not easy; poor instructions especially for returning vehicles. Format for on line could be simpler/ easier to see at a glance. Had to sign in again to start the return process.
Ed ANothing. You get 5 stars for reservations pickup and drop off
Randall TThe location was closed so I used the online return option.
Chantel HEverything was great...no problems!!!
Francis GUsed the app to check in, worked great.
Charles MFix trucks like transmissions and get people the trucks they want.
Mary FAlways a good experience!
Rosemary BOn the weekend before or pick up our reservation was changed from one location to another 20 miles away. I got a voice mail from the new location and then had to call the 800 number to confirm. The website with our reservation never updated.
Deborah BVery easy drop off
JOHNBYRON SAll was good!
ROGER,DALE GThe Temporary license had expired long ago. U-Haul should have taken csre of that.
Jennifer SThe location was closed so I completed the pick up through an online process, but everything went well.
Larry S***The tires on the truck we rented were SLICK, and we had snow the weekend we rented it! It was unsafe to be on the road, much less in snowy conditions. I was charged an additional $50 after returning the truck. For what?!
RACHAELKELLY BPerfect and convenient service.
Robert BI think the service was great kind and courtesy I had a great experience
JADASHARON BI don’t think the trailer was as clean as it could have been. We got a film of some kind of dust (that you couldn’t see when you opened the trailer) on some of our furniture. My coffee table got the worst of it. I’m not really sure what it was. I don’t think it’s the owner of the place’s fault. It looked clean/swept when you opened it up but it wasn’t. They probably didn’t notice either. I can send you pictures if you’d like.
Mary CVery good service n nice people
Larry LAwful,,, Hateful lady Asia.. I want taped phone cal with my secretary. She said she did not like my secretary so she canceled my reservation so when i got there to pick it up they had none,, I made this reservation in person myself. Had to drive 1 hr away to pick up trailer and the lady said because of what Asia had done and i had to drive 1 hr out of my way she would let me have it for $340.00 and when i got there that lady said take it up with Uhaul cause she did not make enough money anyway and charged me $438.90
CLAYTONODELL WThe Box truck that we received had a loose driver's side mirror & therefore we had to drive in busy traffic, while trying hold the mirror up, from Gretna, Va to Lynchburg, Va & to Chatham Virginia. The truck lacked maintenance, and there was not suitable to drive. We finally purchased a elastic cord to try to hold mirror in 1 position. The cord was left to hopeful help the next customer, who gets to drive the truck, they will be able to see the Traffic behind & beside them.
MAE SEverything went great!
CHRISTOPHERTODD WCustomer service was excellent they came out to make sure everything was good and hooked up right and we didn't have any questions and when we returned it they were right there again to assist
JEREMYWAYNE FVery welcoming and advised that I would be recieving email which I did. Very professional.
RUSSELL DGreat Customer Service!
WILLIAMBURROWS RI will be moving next month and I will definitely use this location again.
TARAELIZABETH DThe young lady was awesome to work with.
Colleen MExcellent place to do business - check in and check out were quick and easy. Will definitely be back and highly recommend to others needing a U-Haul in Pittsylvania County, VA! Thanks!
LISAGEORGETTE MVery friendly and helpful. Something we all appreciate.
ALFREDO CNo issues. Everything was great. Staff was very helpful and friendly. Smooth process from online reservation to return.
BRANDONCHRISTOPH TNot much. Everything was great.
Willie INo issues with the drop off locations, everything went well, I dropped the trailer off on Saturday evening since the use of the trailer went perfect, will use U-Haul again when the need arises..
Alfred L