Customer Reviews for The Junction
(U-Haul Neighborhood Dealer)

25 reviews

711 US Hwy 150 E   Galesburg, IL 61401

(309) 344-0024

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 4 pm

Services at this Location:

Contact Us

(309) 344-0024

711 US Hwy 150 E
Galesburg, IL 61401

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: 9 am - 4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

This location was completely uninformed on how to conduct a rental. I actually had to go behind the counter and help complete the rental forms to get the equipment I needed.

Thomas C. 
Rating:
1.0

He didnt know what he was doing. My receipt not even a full receipt and i handed my vehicle in 12 days early and was still charged for all those days.

ERIC R. 
Rating:
3.0

Customer did not leave a comment.

John A. 
Rating:
3.0

There was no clear marking of being a uhaul location. They had one car dolly and a small trailer. Felt like I was leaving the truck at a bad location.

Mike N. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY H. 
Rating:
3.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
2.0

The check in process took 30 minutes. They also didn't have the requested materials I asked for. I paid for 24 moving blankets, but only got 11.

Lindsay W. 
Rating:
2.0

The manager was not knowledgeable about the equipment. It wasn't cleaned and storage area was very smelly because of spilled oil. I had to clean it before using it. Also the manager didn't know how to connect the transport to the truck nor secure my Jeep on the transport. I had to figure it out.

Douglas A. 
Rating:
3.0

Customer did not leave a comment.

Jerry H. 
Rating:
3.0

Customer did not leave a comment.

Mary M. 
Rating:
1.0

This location did not have clear signage that it was a UHaul location. It was inside a gas station and the gentleman who serviced me had an office that was filthy. He did not provide me with a printed receipt/contract for my order and did not have the furniture pads I requested when I originally made the reservation online. Furthermore, the size truck I requested was not at my desired pickup location, so I had to drive an hour away just to get the truck I asked for 3 weeks in advance!!! I did not like my uhaul experience at all and I would never recommend this company to anyone else. Poor service all across the board.

ERICA L. 
Rating:
1.0

I called the phone number for the uhaul on west 150 north galesburg Il and was booked in another location on the otherside of town ( out of Town) in Knoxville Il on 150 east i went to 2 other locations befoer i found the 3rd one in road side gas station . I wasted 2 hours of my day trying to pick up my rental truck when the locations had the same truck i had rented but the operator had but in a different location then the one i had called. this is the last time i will go to Uhaul location

Scott D. 
Rating:
4.0

Customer did not leave a comment.

francis G. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Not much. Was very easy and pleasant.

aaron D. 
Rating:
3.0

Notify customer in advance when you are changing the location for the trailer pick-up. Thank God, I called them in advance the morning of the pick-up, luckily it ended being 15 miles closer...but I would have driven to the original location had I not called in advance!

Greg G. 
Rating:
2.0

Have the person running the location better trained for unexpected problems that may occur. Also this location was run by two people not enough for this location because it was a gas station and restaurant.

Ed H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel K. 
Rating:
5.0

Customer did not leave a comment.

MIKE B. 
Rating:
5.0

Supposedly I was supposed to get a furniture dolly but never received it when I picked up the truck from this location.

Michael G. 
Rating:
2.0

Customer did not leave a comment.

GEORGE C. 
Rating:
1.0

The guy running the zJunction was so out of touch with what was going on. the System crashed we had to wait until close to 430 pm before we could even get the trailer because he had locked the keys in the truck that was pulling the trailer. My husband ended up getting the trailer UNHOOKED HIMSELF because the guy wasnt doing anything but contacting uhaul breakdown. Then on top of it all you send us a bill for 20 additional dollars stating we had it for an extra day which is NOT TRUE. Worst experience ever.

edward A. 
Rating:
4.0

Kenny was new with U-Haul and only had the AT-transport at his location. The truck had not arrived but he was able to work with the regional U-Haul manger to locate the truck for me.

Rating:
1.0

When I returned the Uhaul the staff didn't even know how to disconnect the trailer. I had to ask for a receipt or I wouldn't of received one. I would much rather use a different location next time or use a different carrier.

Mike E. 
Rating:
1.0

Have a specific person doing the Uhaul transaction. We waiting over one hour in between the people so the cashier could take care of customers at this gas station / truck stop, plus it was a dirty establishment.

LYNDA A. 
No reviews have been submitted for this location.

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