Customer did not leave a comment.
Carl W
Customer Reviews for The Lock Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Was very professional and friendly. Explained everything very well. I would definitely recommend using them.
MELISSA BStephen at the Danville KY location is TOP NOTCH - He ALWAYS helps and finds ways to support. I can't say enough about his exceptional customer service and overall superb business experience
LINDSEY FMake truck available earlier
JAMES MMy only issue was that the trailer running lights didn’t work. Blinkers and brake lights were fine, but the running lights were out. Other than that everything was clean and ready to go.
JOSEPH SExcellent service kind and courteous staff highly recommended this location to friends and family
PATRICIA LThe return process glitches. Took a while to get the vehicle returned. Finally got it! Overall that doesn't affect my experience. Steven has kind, efficient, and helpful! Great experience, I highly recommend The Lock Box and Uhaul.
RONALD FGreat service I have nothing to add was well taking care of and very polite and professional.
RALPH VNothing
JOE MEverything went as planned!!
DONALD BManager was very kind and informative. Will use again for sure.
CHRISTOPHER BThe owner of The Lock Box was great!
SUSAN RThe truck has over 100,000 miles on it, and desperate need of a tuneup
DAVID SEverything was very good from check in to check out. Truck was in very good condition.
HENRY TThe man at this location that rents U-Haul equipment is a very hateful person.
Shelia AThe attendant was pleasant to deal with and very helpful, explaining details of various things a person may have missed. This is my second time getting a truck from this site. The truck's air conditioner was working great for 96 degree weather. So thankful!! The 15 ft truck was quite noisy inside the cab. It seemed to be picking up a lot of road noise, but also had some whistling noises. Glad I wasn't going across country.
LUELLA SWe had a great experience with The Lock Box and will definitely use them again if needed. He was very friendly and made sure we had what we needed.
THOMAS YThe AC on the truck didn’t work and it was about 92 degrees the day I drove. The person working apparently didn’t check it beforehand.
Charles PNothing, everything was professional and easy.
SCOTT JA/c in truck did not work properly.
charles nThe facility where I picked it up was super nice very friendly. The only problem I have it was an hour from my house not sure what’s going on with U-Haul. There’s like six rental places within 10 miles of my house. None of them had a car dolly. I’m so glad the place in Danville did, appreciate it
gary cSuper easy transaction!!
Jason JI was not able to pick up the vehicle electronically! The U-Haul website did not work so I waited in the cold from 8:30a to 10:30a when the person who runs the place came to help me. He was ultimately helpful although I was not allowed to use the WiFi to try to get the website to work. I will never try the 24/7 pick up and return again. And I don’t recommend it. I have a very reliable cell phone provider so that was not the problem. The U-Haul website wasn’t working !
Vicki CSteven was very helpful, nice, and professional. He made renting the U-Haul and easy experience. Thank you
NANCY DThe person who helped me was super kind and loved his job.
Caitlynn CThe gentleman in the office was super nice and helpful. I would highly recommend this location.
NANCY DOwner of the location where the rental occurred was very helpful and polite. I appreciated the fact that although his business is closed on the weekend, he came in on Saturday to allow me to obtain my rental. Will do business with again.
Jack GDrove great. Do you ever offer discounts to non profits?
Rebbeca HEverything went well with my rental. Mr. Cook was very helpful and professional.
Victor VThe app check in was so easy and simple!!
Heather CHours they have posted online are not correct and the parking lots are hard to get into with a 26 foot uhaul but even though office was closed the owner or manager still picked up the phone and was helpful with where to park uhaul and where to leave keys.
John HHard to get U-Haul out, check engine light was on, lots of play in steering
Rodger RThe mobile check in process is too long. Once I take my picture and upload my drivers license, it has taken at least 10 minutes each time to wait for approval. I am standing outside alone in the evening waiting on something that should take no more than a minute to look at my license and my selfie. As far as the location, there is a man that rents storage Unit A2 that is there every time I pick up a truck. He is usually intoxicated and I'm not sure, but feel like he is living there since he is always there. I always feel uncomfortable as a female picking up my truck in the evening. I use the truck to get my equipment to events for my business and usually pick it up on a Friday night for an early Saturday event. So waiting 10 minutes for someone to approve my license and selfie makes it more uncomfortable being there that long.
Chasati MEverything was beyond easy! The owner of the lock box was so friendly and professional and accommodating
Stephanie HStephan was awesome. Super easy to work with.
Scott R | Overall ExperienceThe gentleman who took care of me was excellent. He was helpful and thorough and would recommend this location to anyone.
Tina LGreat Customer Service. Everything was ready on arrival and return was simple and fast.
Joseph MHad no issues at drop off.
Jesse HConvenient, efficient, and friendly. Just keep doing what you’re doing.
Kenneth WVery good and professional Very pleased how smooth transaction went.
Ben DNo issues.
Marjorie PTruck was parallel parked in a narrow alley in front of a trailer and behind another truck - very difficult to safely get the truck out of its parking location.
John TFriendly
Richard LEverything went perfect. thanks for the trailer rental.
DONALD ONobody would answer the phone or acknowledge our presence. Rental location in Leesburg wouldn't help at all
william bExcellent service
Asaf HSmooth & professional transaction, no issues!
Marvin WSteve was Very Helpful and personable.
Tim ANothing
Tim MMet with a smile. Friendly.
Joan ANothing
Tim MNothing
Tim MI didnt get the appliance dolly that I requested. The lock on the back of the truck was hard to get open to retrieve the key from the cargo area. It took 45 minutes from my pick up time to complete all steps. The app was having difficulty completing a request for an additional driver. Used the chat optional it was resolved.
Heather CGreat customer service.
MICHAEL DAbsolutely nothing. The guy at the front desk was very friendly and informative. I will definitely use this location again if I need a U-Haul in the future
Tonya CSteven was excellent! We needed a location to have a container dropped off for unloading into a storage unit. We we're given a good secure location to park the container close to our storage unit. We were also able to rent a Uhaul from that location, could not have been easier!
Todd O | Overall ExperienceStephen was courteous, helpful and professional. The facility is secure and convenient to access. I recommend The Lockbox for your storage needs.
Dona J | Overall ExperienceVery easy to contact and hours of operation are great.
Deedee T | Overall Experience