The owner is knowledgeable and very helpful, I will definitely be using this location again.BARBARA G.
Customer Reviews for The Mail Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was a little confused I had got all my details for a pickup in my email, and I followed the directions. I get a call the next day them asking me if I picked up they Uhaul it kinda of confused me. The staff is very friendlystarrlyn P.
I dropped off the truck after hours and the online location tracker would not work on mine or 2 of my friend's phones so that was aggravating. It took about 30 minutes to finally get this to work. But the location itself was fine and easy to navigate.WENDY F.
Van wasn't cleaned and cargo area had broken glass. Computer system for checkin didn't work and couldn't print out a receipt. . Called customer service to return van after the phone app wouldn't recognize my reservation (even using the confirmation link sent by email). Next day the manager called because UHaul didn't mark the file as promised that the van was in returned. The first clue was the keys were in the return box. Have had a better experience at the Main Street and Troost locations. This was not the staff's fault. The young lady checking me in was fabulous. But online customer service was not helpful although I was advised to take a photo of the odometer and truck exterior. I'd already done that just in case. I'm a long term user but I'll just use Bungii when I need to pick up furniture next time.Christine T.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.BRANDON W.
u haul sent me to location to pickup truck , when I returned the truck it was after hours and I was unable to access the internet so I called the 1800- number to return the truck, I was informed by the customer services rep it would be ok to just return the truck, I returned the truck at the correct time, put the gas back to were it was pickup at, cleaned and same condition, I check my account the next day bx I knew they owned me money bc I had more miles estimated then used, I learned that they had over charged me over $100, we are in pandemic and already having to move and for this company to steal money and when calling the uhaul to address the issues i was told I would have wait 24-72 hrs to see if what I was saying is correct and IF i would be able to get MY money back.NEVER WILL EVER USE THIS COMPANYJessie R.
Total RIP OFF !!! Normally when u rent from U-haul u have 24 return But NOT at this place!! They close at 7pm and I rented at 10:30ish am and we were finished and on the way to drop it off at 6:50pm. I called them to say we're were parking the truck and on our way in and I was told they Already Charged me for Another day and to drop the keys in the drop box! So I said well then since I'm charged I should just keep it another day to get the rest of my stuff. She said No u were charge for another day but it Has to be Here by 8am as we already have someone picking it up. So we dropped the keys in the drop box BUT they were Still Open!!!!!! So they CHARGED me for a 2 day rental that I couldn't use the 2nd day!! EVEN THOUGH I was there to return it BEFORE they closed!!!!!! What a fricking Rip Off!!! I normally go the the U-haul on 79th n Metcalf, that's where I Should have went!!! There its Hassel free No hidden costs, and when you pay for a day you Actually get the whole dayROSEMARIE G.
Customer did not leave a comment.TAMICA M.
Customer did not leave a comment.Yvonne S.
Customer did not leave a comment.AUTUMN P.
Customer did not leave a comment.TAMICA M.
Customer did not leave a comment.TAMICA M.
Started out okay. Someone from a Kansas phone number went over the details and extended my time to 24 hours at the same price as 3 hours. We showed up at the store for p.u. and staff there were not friendly and not accommodating. Didn't know what I was talking about on the price. Then for drop off on Sunday, when normally closed, the person gave us her cell phone and asked us to call her and she would meet us at the store. We called at least twice and she never answered. We waited about 30 minutes and she never showed up. We took pictures of what we rented, left her a final message and left. About an hour later she called me back and said her phone never rang. She had only just found my messages. Not my fault her phone didn't ring. When I called the Kansas phone number, not the store number, as they were still closed, they were rude and said I didn't read my contract. I told her I assumed the manager from the store who gave us her cell phone number superceded what was on the contract, for closing out the order. The phone person said no and not only would I not be getting the 3 hour price, I would be charged more for not closing out my order at the store location, even though the manager never showed up at the dthere like she said she would.Corinne S.
Customer did not leave a comment.Edward G.
Customer did not leave a comment.Derek H.
Customer did not leave a comment.Reyhan W.
Customer did not leave a comment.Christopher E.
Customer did not leave a comment.Abdelilah H.
Overall a good experience, however I did find it frustrating that the information needed to be edited via a mobile phone with a functioning camera, my phone does not have thisAlyza P.
Excellent service and great looking storetamica M.
Customer did not leave a comment.courtney D.
Customer did not leave a comment.matt Z.
Customer did not leave a comment.tamica M.
Customer did not leave a comment.THOMAS C.
Great Staff,Friendly and professional, enjoy the experienceTERRY J.
Painful return process. Poorly staffed, lack of facilty.JOHN R.
Customer did not leave a comment.CHRISTOPHER F.
The back tires on the Cargo was very bad in the rain i called to report it to the people and when i got there i asked was there going to be in extra charge the STORE MANAGER told me she not checking the vehicle so when i left she immediately charged my card for $33.94 and when i called and asked why she said $20 for a late fee and i told her that it wasn't ny fault the back wheels aren't good she got very hostiled and then charged my card for $42.99 because she was upset i called in the morning to report her and the person who answered kept saying i used 24 miles which is completely incorrect when the total miles i used is 19 miles i will like somebody to contact me via email to solve the situation i shouldn't be charged extra for them giving us a bad car and i shouldn't be charged extra because a rep is upset and felt like charging my card again. The employees are very unprofessional.Katel B.
Parking is impossible. Trying to put a trailer in a tiny parking lot full of cars is kinda crazy.Daniel K.
Excellent service from the coordinator at the site. Truck was in good condition.David H.
The interior of the cargo van looked like it had not been cleaned for several rental cycles. Also, the location had no furniture pads available for rental. I had to obtain and return such pads at another U-Haul location, which was quite inconvenient.Terence T.
I'm being charged for 2 days and I only rented it for 1dayChristopher E.
It needs to be more clear where to leave the truck and keys. I got a call the day after dropping off my truck that I had dropped the keys in the wrong location, but it was the only location I could find.Sidney S.
All if the employees were super friendly. I got to the store a few minutes before opening and she let me in early. That was appreciated.Randy H.
Customer did not leave a comment.kevin H.
Very friendly staff and convenient location. Worked hard to ensure I had as easy a time as possible moving my furniture.william W.
Customer did not leave a comment.Lindsey G.
Customer did not leave a comment.tamica M.
Very helpful staff, they sanitized the car just prior to me renting it. The staff was also very friendly and kind.Joel D.
The lady that helpd me reserve and pick up the truck was nice to upgrade me to a larger truck since they didn't have the smaller, cheaper 1 that I wanted. I no longer have a car so couldn't just walk to some other Uhaul. Her name was something like Timeisha (?) not sure how it is spelled. At the last minute my brother-in-law picked me up after I had started walking to take me the rest of the way and we had difficulty finding it even though we had the exact address and asked Google. The main problem was we saw NO Uhaul sign OR Uhaul trucks or trailers sitting around like I always do the other 50 times I rented a Uhaul. We were led in circles by Google so we finally pulled over and called and this time Timeisha (?) Kameisha (?) Wasn't so nice and pleasant. She kept saying it was between some pizza place & some grill like as if I should be familiar with them & know exactly where they were and she repeated it 2 more times like as if I knew where those places were but I didn't! So what good did it do for her to keep repeating it's between this and that when I didn't know lthe places she was referring to anyway? She made me feel as if I was an idiot for having difficulty finding that location. And when I mentioned I saw no Uhaul trucks trailers or signs... She pointed to a small sign about midway down the side window by the door with a bunch of other stuff because they apparently do several businesses out of that location and Uhaul is a side line. And the truck and a van only were there but about a block to the East of Pennsylvania which is why we didn't see any Uhauls. I'm used to dealing with a Uhaul place not a mail place that also does Uhauls on the side! Just not nearly as friendly, or welcoming my business as other Uhaul places I have used many times. I particularly like Sam at Independence Uhaul and Andy formerly of downtown but now at the new facility near the airport. I no longer have a car so could not go to those places to get the truck. I had to go where I could walk there. Not even the paperwork and signing was as pleasant as others I dealt with. I will also say that I was only going from Westport to Liberty less than 15 miles and once I got on the interestate the truck was making some loud Screeching noises which reminded me of when my serpentine belt was breaking on my car when I had it. I tried to call them within 10 minutes to let them know about that but could not get an answer. It was around 1:20. Their voicemail said that if I am getting voicemail during their hours of blank to blank they were closed but they weren't closed cuz I had just been there to pick up the truck. I left a voicemail because I was a little concerned a belt would break while I was using the truck but luckily I made it to Liberty and back to Westport the next day without breaking down. Maybe everyone should test drive their truck a little before renting them out just to prevent things like this in the future. I was guessing on my time to get tVICKIE A.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Hannah J.
The original location we selected was shutdown because of the virus. We were not notified, when I called we were directed to another location, The Mail Center. This location was not designed to drop off/detach a trailer. The regional manager said, â€˜All I can offer you is an apology.' Really? Not very helpful. Christy, the lone employee, went above and beyond to help us. Between the three of us (my husband with a broken ankle) we managed to detach the trailer. She is a superstar and a wonderful person.Susan G.
Customer did not leave a comment.Ronie C.
The whole team is great. Friendly, communicates and stay on task. Very professional.Jessica B.
We paid $10 for a dozen furniture pads and there were only 2 in the U-Haul provided. Frustrating experience.Nathan F.
Insisted that insurance coverage was required. After I asked, he confirmed it needed to be on there in order to rent it, so I just rented it anyway. I left, consulted the internet which said that information was incorrect and it's very optional. I returned, consulted the employee and the manager, who also tried to pressure me to say that the additional coverage was required to rent. I wouldn't recommend this place to anyoneStephen L.
Why would I be allowed to reserve a 10' truck at a location that doesn't have one? The only good part of my experience was the customer service, as the person working with me did their best to accommodate me, but it was extremely inconvenient. Really disappointing.Heather A.
The location was great, but the online check-in process left a lot to be desired. It was freezing this morning and took nearly 30 minutes.Gabrielle O.
The team was very professional!David G.
Customer did not leave a comment.Anastasia P.
There is no sign for a potential customer to part his or her vehicle.Candidus N.
Customer did not leave a comment.John K.
I was overcharged by one day and the money was never refunded to me. The app, along with the instructions wasn't clear. I returned the Uhaul after 4 hours, in the same day and was charged another day for both insurance and rental. I called for a refund and was never called back by the owner. The worker who checked me in was super helpful and even called to tell me they were closed but the app said I could come anytime and pick up the U-Haul. There was a ton of confusion!Natasha E.
My move was a last minute operation and the stress level was high. The two ladies that helped me were helpful, calming and knew how to disarm a melt down. Very professional but also sincere. The uhaul app is so useful and easy to use as well. If you need help/ movers , Mario Brothers in the group of helpers you can choose that are great. They helped me . Again a big thank you!randy S.
I didn't actually get the truck from here because the padlock didn't work that had the key in it. So I had to drive across town to get a truck from a different location.Ryan C.
Customer did not leave a comment.Gabriella P.
Very service minded employee, friendly.Stephen T.
Thank you for always being helpful!jenn H.
Great service.Gordon S.
This retailer is very dishonest. I was charged for 3 more miles actually driven. Also I was charged for a cleaning fee (an additional $25) when the van indeed clean when I returned it. I sent them photos that took at the end of my rental period as this store was closed on sunday. They told me that my picture would not accepted as proof that the van was clean when returned. The pictures were clear and from every angle. The manager refused to speak with me on the phone and did not send me any pics of a dirty van as I requested. Probably cause non exist. Iv never had a dishonest experience with uhaul till now.teola P.