Very nice people. Getting my rental truck was easy. We were signed up for helping UHaul move a trailer. However, UHaul did not set these people up for success. Their computer did not work and the paperwork was complicated. They also did not have the manpower to hook up the trailer. UHaul should have made sure it was a smooth process and definitely should have had a jack for the hitch of the trailer. It was too heavy for anyone there. After an hour+ we finally said that we could not take the trailer. This was UHaul's fault, not this team.
SANDRA W
The Mail Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Kansas City, MO 64111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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very friendly man who helped us.
Jeffrey MThe location and truck were fine, but the 24/7 share system was worthless. When I tried to pick the truck up, the site wouldn't send me a code to let me log into my account, so I had to do everything through the vender, which took more time. When I tried to drop the truck back off, I couldn't even complete the first step of the process on the site. It couldn't even handle uploading an odometer image. From what I heard from the vendor, this is a very common problem. If you're going to make half of your marketing about how easy the product is to use it should probably be functional at the least.
Joseph JBe more clear where the office is located and that it is closed on weekends and you must use the FedEx office next door. I also rented a dolly and none were available when I picked up my truck.
Jolette WTruck in terrible shape. It had a hole in the roof that leaked. I mentioned it to the sales person and they said they knew and the truck was only used for short trips
JASON E