Customer service was A+++++SKYE C.
Trailer Rental & Towing in Kansas City, MO at The Mail Center
(U-Haul Neighborhood Dealer)
Kansas City, MO 64111
Services at this Location:
- Mon-Fri: 8 am - 7 pm
- Sat: 8 am - 5 pm
- Sun: Closed
Special Operating Hours
- 7/5/2021: 8:00 am - 11:45 pm
- 24 hour customer return
One-Way and In-Town Local Rentals in Kansas City, MO 64111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 4.0 Average Customer Rating
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Hard to find location, but the service personnel were great.MICHAEL D.
Parking is tight and really difficult to access when the BBQ place is open next door. The lot was empty with easy access on pick up and completely full and only alley access upon returning. We had to park a cross 3 spots so as not to stick out into the alley.Mike L.
I rented after hours and the truck had a check engine light on so there was no way to verify the mileage and I needed the truck right away. I will request some form of compensation for this.Allison H.
I was overcharged with no explanation. I called and was asked to come in 2 days later to discuss it. I didn't feel like I was being heard and this was very upsetting. I made sure the truck was returned the way I left it but this was disputed. I ensured the fuel was sufficient and was charged before being accused that it wasn't.Connor M.
App wasn't working so I went inside 1 minute past closing. Thankfully employees were still there to help. The van was dirty and smelled like cigs and manure. There was a cigarillo wrapper in the front seat.Leilani M.
Bette direction on how to get to the counter. It was very hard to find. Once you get there though, the service is all good.Ryan H.
I was fraudulently double billed. Also, the parking lot was not enforced, so it was full of cars when I was trying to park the truck.JOSEPH A.
The owner is knowledgeable and very helpful, I will definitely be using this location again.BARBARA G.
I was a little confused I had got all my details for a pickup in my email, and I followed the directions. I get a call the next day them asking me if I picked up they Uhaul it kinda of confused me. The staff is very friendlystarrlyn P.
I dropped off the truck after hours and the online location tracker would not work on mine or 2 of my friend's phones so that was aggravating. It took about 30 minutes to finally get this to work. But the location itself was fine and easy to navigate.WENDY F.
Van wasn't cleaned and cargo area had broken glass. Computer system for checkin didn't work and couldn't print out a receipt. . Called customer service to return van after the phone app wouldn't recognize my reservation (even using the confirmation link sent by email). Next day the manager called because UHaul didn't mark the file as promised that the van was in returned. The first clue was the keys were in the return box. Have had a better experience at the Main Street and Troost locations. This was not the staff's fault. The young lady checking me in was fabulous. But online customer service was not helpful although I was advised to take a photo of the odometer and truck exterior. I'd already done that just in case. I'm a long term user but I'll just use Bungii when I need to pick up furniture next time.Christine T.
u haul sent me to location to pickup truck , when I returned the truck it was after hours and I was unable to access the internet so I called the 1800- number to return the truck, I was informed by the customer services rep it would be ok to just return the truck, I returned the truck at the correct time, put the gas back to were it was pickup at, cleaned and same condition, I check my account the next day bx I knew they owned me money bc I had more miles estimated then used, I learned that they had over charged me over $100, we are in pandemic and already having to move and for this company to steal money and when calling the uhaul to address the issues i was told I would have wait 24-72 hrs to see if what I was saying is correct and IF i would be able to get MY money back.NEVER WILL EVER USE THIS COMPANYJessie R.
Total RIP OFF !!! Normally when u rent from U-haul u have 24 return But NOT at this place!! They close at 7pm and I rented at 10:30ish am and we were finished and on the way to drop it off at 6:50pm. I called them to say we're were parking the truck and on our way in and I was told they Already Charged me for Another day and to drop the keys in the drop box! So I said well then since I'm charged I should just keep it another day to get the rest of my stuff. She said No u were charge for another day but it Has to be Here by 8am as we already have someone picking it up. So we dropped the keys in the drop box BUT they were Still Open!!!!!! So they CHARGED me for a 2 day rental that I couldn't use the 2nd day!! EVEN THOUGH I was there to return it BEFORE they closed!!!!!! What a fricking Rip Off!!! I normally go the the U-haul on 79th n Metcalf, that's where I Should have went!!! There its Hassel free No hidden costs, and when you pay for a day you Actually get the whole dayROSEMARIE G.
Started out okay. Someone from a Kansas phone number went over the details and extended my time to 24 hours at the same price as 3 hours. We showed up at the store for p.u. and staff there were not friendly and not accommodating. Didn't know what I was talking about on the price. Then for drop off on Sunday, when normally closed, the person gave us her cell phone and asked us to call her and she would meet us at the store. We called at least twice and she never answered. We waited about 30 minutes and she never showed up. We took pictures of what we rented, left her a final message and left. About an hour later she called me back and said her phone never rang. She had only just found my messages. Not my fault her phone didn't ring. When I called the Kansas phone number, not the store number, as they were still closed, they were rude and said I didn't read my contract. I told her I assumed the manager from the store who gave us her cell phone number superceded what was on the contract, for closing out the order. The phone person said no and not only would I not be getting the 3 hour price, I would be charged more for not closing out my order at the store location, even though the manager never showed up at the dthere like she said she would.Corinne S.
Overall a good experience, however I did find it frustrating that the information needed to be edited via a mobile phone with a functioning camera, my phone does not have thisAlyza P.
Excellent service and great looking storetamica M.
Great Staff,Friendly and professional, enjoy the experienceTERRY J.
Painful return process. Poorly staffed, lack of facilty.JOHN R.
The back tires on the Cargo was very bad in the rain i called to report it to the people and when i got there i asked was there going to be in extra charge the STORE MANAGER told me she not checking the vehicle so when i left she immediately charged my card for $33.94 and when i called and asked why she said $20 for a late fee and i told her that it wasn't ny fault the back wheels aren't good she got very hostiled and then charged my card for $42.99 because she was upset i called in the morning to report her and the person who answered kept saying i used 24 miles which is completely incorrect when the total miles i used is 19 miles i will like somebody to contact me via email to solve the situation i shouldn't be charged extra for them giving us a bad car and i shouldn't be charged extra because a rep is upset and felt like charging my card again. The employees are very unprofessional.Katel B.
Parking is impossible. Trying to put a trailer in a tiny parking lot full of cars is kinda crazy.Daniel K.
Excellent service from the coordinator at the site. Truck was in good condition.David H.
The interior of the cargo van looked like it had not been cleaned for several rental cycles. Also, the location had no furniture pads available for rental. I had to obtain and return such pads at another U-Haul location, which was quite inconvenient.Terence T.
I'm being charged for 2 days and I only rented it for 1dayChristopher E.
It needs to be more clear where to leave the truck and keys. I got a call the day after dropping off my truck that I had dropped the keys in the wrong location, but it was the only location I could find.Sidney S.