Very hard to find office, two entrances marked 'Mail Center', Uhaul return was not clearly marked. Employee said he would send us an email when he checked in the truck. We never received anything.Jeremy P.
The Mail Center
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Kansas City, MO 64111
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.5 Average Customer Rating
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This location seemed unprepared for U-Haul service. The attendant was very unclear of where we should leave the trailer, and ended up directing us to leave it in a lot with no other equipment. We were unable to disconnect the trailer because of unusual or faulty equipment that hadn't been explained on hookup (the coupler needed a Jack and none were provided nor did the receiver have one). While the employees on staff did try to help, they had bo idea how a trailer hitching system worked. We ultimately were able to get help from other strangers in the parking lot to Jack up the trailer to disconnect. It was a very troublesome experience that was not this location's fault, but I chose them because they weee open during the hours we would be returning so we could get personal help. The staff does not know anything about U-Haul equipment and is unable to provide assistance.Lana E.
This location charged me for gas even though I put gas in it when I was done. I filled it to almost half, although when I picked it up it was only on 1/4. This location also charged me a cleaning fee because I left a chip bag in the Uhaul. It was dark when I dropped it off so I thought I had gotten all the trash. I'll never go to this location again. How do you rent a uhaul for $60 and end up getting a bill for $179.Monica K.
Every time I rent a truck there the total price ends up being way higher than quoted online. I don't understand what's going on. One time I declined the insurance multiple times on my phone and then I was charged for it anyway. This only happens at this location. It's really not fair because I did not agree to pay that and they charged me for it anyway. I've asked about the charge multiple times but I haven't gotten a response. I don't think I'll be renting from there again.Melody F.
When returning the parking spot is too damn tight to park. There were cars parked in the spots assigned to the Mail center making it much more difficult. The parking spots are too small and didn't even fit the truck we rented fully.Sasank P.