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Darla D
Customer Reviews for The Marathon Station
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure the dealer's inventory be totally repaired. Exampl: I went to rent a Tow Dolly, but one of the taillight was missing, wires hanging out, the tie downs was extremely rusted, I sprayed it with WD-40 in order to loosen the mechanism. So I ended having to rent the Transporter which was fully usable. Thanks
Lorenzo DThank you for your good service
Joe PBe sure to fold your pads or will charged $25
FREDERICK CEverything was very good
GREGORY RGood luck
Gerald MEverything was ok. And Great Customer Service
henry oI was changed to those location at the last minute 30 miles out of my way
Tom CThey told me when I reserved it they opened at 6 itmore like 7 I sit there 45 minutes waiting
Jeff KThe reservation location changed the day prior to pick up. We had to travel quite a distance to the new location. The drop off location was so desolate we called the 1-800 number to confirm that it was a drop off spot and there was not a drop off box for the key so we were very uneasy leaving it there. The customer service representative on the phone assured us that we were in the right place. Our first experience renting a uhaul was very easy and professional. This experience was the exact opposite.
Kari DMan at location did not help me (69 yr. old) attach this heavy trailer to my truck. He did however come out and checked everything was working.
George DHad to pick up replacement
william RNice man. Easy registration.
Owen BEverything went great.
Owen BNa
KENNETH TYour all doing just fine thanks.
Eduardo sYou all charged me for equipment I did not receive, the store was not open at 6 am and the key was not left in the mobile drop box ( I waited 45 mins) , I was charged for gas I did not use, mileage I was never able to verify and time I did not use the vehicle. I have submitted a complaint #2915643. The owner of this store was ridiculous and extremely unprofessional!
Enjoli WThere are 2 Marathon stations in Cottonwood. This location is on the Alabama/Florida line in Alabama.
Kenneth RBetter computer system
Tamalie AThe owner was extremely helpful in connectioning my U-Haul dolly for me.
pamela rThe man was very helpful and explained every thing to me
Naomi RPickup location was great. The owners very friendly and courteous. I would recommend this location to everyone.
Angele HThe guy tried to charge me 200 more dollars than what the reservation said. Then wouldn’t give it to us for anything less than 100 more. He was rude and disrespectful.
McKenzie BI got there the lady told me to unhook the trailer myself because her husband was sleep. I told her I didn’t know how to unload the trailer. They are very unprofessional wanted me to back up my truck to unhook the trailer. I will never do business with them again.
Colibranna PExcelent Location and Service
Beikel GNA
Greg SFast courtious service!! And on a Sunday!!
LYNN WNo one on duty could check me in. Only took my name and email address and stated they would send an email indicating if there were any further charges required. They were prompt about emailing however.
Joseph sI have rented at this location before, nice location and close to my home.
johnny mGood experience; no recommendations
Stuart SJay Was very helpful
steve dWe came in after the posted uhaul hours, but the store clerk checked us in and was very helpful.
Dorcas AOnly one concern. After hooking up the trailer I noticed that the light cable was too short and would not reach the plug on my truck. I had to find an extension cable on one of the other trailers.
Chris BThe lights did not work it drove horrible keep shutting off smelled like ashes.
Shicala DA+
Datra GFirst of all we were supposed to pick the trailer up in Dothan Al. But although reservations and advanced payment was made no trailer was there for us and we had to go out of Dothan to cottonwood to find one causing an hour delay at least. We then later had a tore shred on us with a two wait for a repair truck to respond. Very poor service indeed.
Orrie MLook over the truck before rental. The check engine light was on as soon as I cranked it. I personally checked the fluids and hoses and belts. Probably a sensor or something. As I stopped at my house ten miles up the road I noticed the passenger wiperblade was about to fall off. It had been that way for awhile the window was scratched. I just took the one from my personal truck and put it on there til I returned the truck today.
CHARLES PAt drop-off, woman running the counter did not know how or was unable to close the rental agreement. When I asked for some form of document showing trailer was received/checked in, all she could do was write on a piece of paper with date/time, unit number and she signed it. She also said she was glad it was a drop-off and not a pick-up because she didn't know how to do a pick-up. I have little confidence in this location/facility.
CARL Doffered no help or information, we had to hook trailer up ourselves with no one. we were on our own with everything.
ROGER Sno help whatsoever
Roger Su haul has a problem with the way they provide trucks and the locations they make you have to use and then charge you for the inconvience - not happy
Christa MOnly one person working. Not very knowledgeable about uhaul rental. Took long time with errors in charges. Had to hook up trailer myself.
Gene MGet someone there who can do the paperwork and hook up the equipment.
Glen Rvery expensive for a car trailer.. of course when you have to have one you pay what you have to.
brenda wI rented a 6 x 12 trailer to move my daughter. It had a built in hydraulic brake on the hitch. IT WAS HORRIBLE. THE DARN THING BOUNCED AND SHOOK OUR GMC YUKON ALL THE WAY UP AND BACK. 600 MILES OF HELL ON WHEELS. This design was a terrible idea, and had no practical function what so ever. I may never use U-Haul again. To make things worse, we ended up not needing it for the trip back, and when we called U-Haul to offer to drop it off close to where we were, they informed us it would cost US over $300 to do that. So instead of saving the wear and tear on the trailer and tires, U-Haul, in there infinite wisdom, wanted to stick it to us. Needless to say, we brought the thing 300 miles home with us, shaking and jerking the entire ride. P.S. We picked it up at a convenient store where the owners barely spoke English, they didn't inspect it before we took it, and they didn't inspect it when we brought it back, but delayed us from leaving because they couldn't locate the one, and obviously only, person that could check it in.
Keith FThank you for being open on Sunday
Sherry tNever deal with this location due to the way the person at this location treated me!!!!!!!
KEN Gi told the dealer that the oil on the dipstick was barely registering on dipstick he told me to just put key in it and go by the time i reached my house 20 miles away the oil light was on in dash so i called uhaul and the roadside service asked if i would put in a couple of quarts of oil which i did not mind since we were driving the uhaul all the way to springfield,mo the equipment should be ready to go
jeff dThe guy renting the Uhaul to us did not seem like he knew what he was doing. The whole process took a VERY VERY long time and we asked for a 20' truck and got a 17' truck. Also, this is where I was texted that I was supposed to pick up the truck and it turns out my pick up location was somewhere completely different and a Uhaul lady even called me to see if I wanted to pick up the truck when I already had one. It didn't make a lot of sense to me.
RACHEL B