Unsure if I would recommend this location. I think maybe the woman I worked with in the morning wasn't on top of the rentals for that day. The truck had been returned the night before and clearly no on checked in that night or before handing it over to us. When I opened it at my mother's apartment, which we were loading into the truck to move her to Minnesota, it was clear that the previous renters had not cleaned out the truck . The storage part of the truck was covered in dirt and mud and mulch. They must have filled the entire truck with mulch! It was a huge drag to have to fully clean the truck before loading my mom's things into it. I will be reaching out to the rental location with the details. I have not yet had a chance to do so. I hope they will be professional in their response.
KATHERINE H
Customer Reviews for The Market Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I turned the truck in two days early but was told I would receive no credit back to my account. I feel this is unfair. The truck would have been immediately available to re-rent for someone else which I’m sure it was
Michael MGreat Service!
Skyler BWhen I went to return it they said they were too busy to check me out. They said they would do it in an hour. 3 days later they still did not provide the checkout and I had to call in to customer service
Leonard LThe lady tried to help me lift the heavy tongue off the hitch. We weren't strong enough, so she immediately located the young male employee who was assigned another task and redirected him out to help me.
SID LStaff was great. Quick, helpful, offered assistance, and understanding.
Aaron HWhen asked for assistance attaching and loading my car, I was told they don’t know how to do that and ”it’s above their pay grade.” But other than that, great experience!
Alex NBoth the women that helped me were amazing!!!
Monica GDrop off at a gas station. Hard to find.
Barbara DOffer the various insurance coverages and tell the customer what is covered. I didn’t know there were different plans.
ROBERT MGood
Geogre MThe owner was amazing. Check in was quick and easy in a beautiful little town in Utah.
Jeffrey N