My original pickup was supposed to be in Heber City, ut. As they were checking me out, they informed me that they locked the keys in the truck. After waiting anther 45 minutes they told me that I have to call U-Haul to make a new reservation at which led me to the Midway, ut location. This led to more miles on the truck that U-Haul ended up charging to my account in the end. I disputed the charges over the phone with U-Haul and
Jeffrey A
The Market Express
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Midway, UT 84049
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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The woman lied to me and don’t ever use this location.
Jonathan lThis truck quit 2 miles down the road. We did not get it to our home to load. Roadside assistance took nearly 3 hrs to arrive. By the time they deemed the vehicle unfixable, all other local U-Haul locations were closed. We were require to have our things out of the house we sold that night. Our stuff sat outside on the side of a Mtn road overnight until we could get a replacement. My son slept in his car to keep an eye on our stuff. Also, the roadside assistance guy had my son limp the truck back to the location with him following to fix it if he broke down. He then left my son at that location without a way to get back to our home. I called and spoke with the store manager who couldn’t do anything but say “this is common with U-Haul trucks”. I was on the phone for hours with roadside assistance and scheduling to try to make something else work. This cost me a lot of money to try to find other solutions, in addition to the mental stress on an already stressful day. I would like compensation as this was a shitshow from the start and impacted not only me but my family and the buyer of our home.
Traci DThe attendant at the counter was friendly and very helpful. Many Kudo's for making the process seamless The interior was very clean as was the storage area. The exterior was dirty. Road tar on driver's side, dirty glass and generally unwashed. This did not detract from the experience, but for a new truck with 10,000 miles, it would cause me concern when considering overall vehicle maintenance The truck handled very well
DONALD SVery helpful lady at the Midway location
PETER J