Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)

4,040 reviews

1214 Camino Carlos Rey Ste 1   Santa Fe, NM 87505
(Behind Autozone)

(505) 438-4800

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(505) 438-4800

1214 Camino Carlos Rey Ste 1
Santa Fe, NM 87505
(Behind Autozone)

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

I have moved a lot in the past few years and this was by far the easiest most pleasant pick up experience I’ve had. A+.

MARCY M 
Rating:
5.0

Excellent, friendly service, as usual! I have used these people multiple times and they never disappoint!

DEAN Z 
Rating:
5.0

Staff was very polite and professional. The drop off process was quick and easy.

ALAN M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W 
Rating:
5.0

Excellent service, always helpful.

KARLA W 
Rating:
5.0

Customer did not leave a comment.

Laurene C 
Rating:
5.0

Customer did not leave a comment.

WENDI W 
Rating:
5.0

Customer did not leave a comment.

Augustine O 
Rating:
5.0

Customer did not leave a comment.

HENRY S 
Rating:
3.0

Truck cab and exterior were dirty

STEPHEN D 
Rating:
4.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Both gentlemen who assisted me were very professional and knowledgeable.

JONI C 
Rating:
5.0

Great service

MICHAEL H 
Rating:
5.0

Christopher and staff were very helpful, friendly, professional and provided great customer service. I will continue to to utilize this store for all my u haul needs, Thank you.

JEFFREY M 
Rating:
5.0

Customer did not leave a comment.

MARY M 
Rating:
3.0

Small parking lot - really difficult to maneuver equipment did not interact with staff, or the office - N/A for if "the location was inviting" or if the "personnel was helpful", but that's not even an option - which is also largely indicitive of how a lot of Uhaul's systematic/logistical/UX features are deprioritized or just glitchy, in general.

JASMINE S 
Rating:
5.0

Professional friendly Good communication Chris super customer service Ease of use Rental pu truck top condition

DAVID S 
Rating:
4.0

Customer did not leave a comment.

DONALD J 
Rating:
5.0

Kyle and the rest of the team are very helpful and I appreciate there assistance in making pick up and drop offs so easy.

PETER O 
Rating:
5.0

Customer did not leave a comment.

BRYAN M 
Rating:
4.0

Customer did not leave a comment.

Donald R 
Rating:
5.0

Honestly it was easy and the staff so friendly and helpful. 10 out of 10!!

CYNTHIA O 
Rating:
5.0

Customer did not leave a comment.

MARY S 
Rating:
5.0

Staff such good people , friendly and very helpful!!!Wouldnt rent anywhere else

RICHARD R 
Rating:
5.0

Sean was very helpful and had everything well in hand!

LEE D 
Rating:
5.0

South isprofessional, friendly, efficient. The vehicle was in perfect, working order and absolutely clean.

CAROL T 
Rating:
1.0

Customer service was terrible. The guy at the counter was openly hostile. It was astounding. The truck had a cracked windshield and was not clean. This was a very expensive, painful experience.

CALLIE R 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Previous user did not clean truck or trailer, which contained adobe dirt & soda pop residue

ROBIN W 
Rating:
4.0

Everyone was fair and professional. Equipment was in good shape.

SCOTT F 
Rating:
5.0

Customer did not leave a comment.

SHELBY S 
Rating:
3.0

Customer did not leave a comment.

KELLY G 
Rating:
5.0

Customer did not leave a comment.

LLOYD G 
Rating:
4.0

Customer did not leave a comment.

PAMELA B 
Rating:
5.0

Customer did not leave a comment.

Robert S 
Rating:
5.0

Customer did not leave a comment.

PHILIP A 
Rating:
5.0

Customer did not leave a comment.

KEVIN R 
Rating:
5.0

Everyone was terrific

KATHLEEN A 
Rating:
5.0

Customer did not leave a comment.

SHARON L 
Rating:
5.0

Customer did not leave a comment.

ROBERT M 
Rating:
3.0

Customer did not leave a comment.

ANDREW S 
Rating:
5.0

Customer did not leave a comment.

LLOYD G 
Rating:
4.0

the actual mileage used versus the estimated mileage charged was not checked when I returned the vehicle. Both my & U-Hauls oversight. I know the actual mileage driven was significantly less than the 100 miles estimated.

JOSEPH P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S 
Rating:
5.0

Professional—- FRIENDLY ALWAYS 👍

THOMAS B 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T 
Rating:
5.0

Customer did not leave a comment.

CAROL M 
Rating:
4.0

There were two bottles of pee in the side door! Other than that, everything was so easy and seamless. Thank you!

JENNIFER G 
Rating:
5.0

Everyone who works there is extremely professional, helpful, and personable. They are rock stars!

ZACHARY H 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E 
Rating:
4.0

Excellent customer service.

ROBERT S 
Rating:
5.0

The staff was kind and helpful!

ZOE-ANN B 
Rating:
5.0

Perfect experience with this company.

JON T 
Rating:
5.0

Only five minutes to pick up the truck and two minutes to return it. Excellent service.

JEFFREY R 
Rating:
5.0

This is the only UHaul location in town I use - they are the best. Great place, fast, friendly, they have everything I need whenever I need it. There are not enough stars on this survey to reflect my gratitude.

ANNA H 
Rating:
5.0

Customer did not leave a comment.

SHELBY S 
Rating:
5.0

Great rental experience!

JUDSON M 
Rating:
5.0

Customer did not leave a comment.

JOHN L 
Rating:
3.0

Customer did not leave a comment.

ROBERT D 
Rating:
5.0

The staff was friendly, quick and efficient with their service. Thank you so much!

ERIKA S 
Rating:
5.0

Customer did not leave a comment.

DARLENE O 
Rating:
4.0

After hours drop off was smooth. The app tools are top notch, intuitive/ user friendly.

KENNETH M 
Rating:
5.0

Kyle and his crew are always pleasant, helpful and professional. It’s a pleasure doing business with them.

PHILIP A 
Rating:
5.0

Customer did not leave a comment.

Jon S 
Rating:
5.0

Customer did not leave a comment.

JORDAN B 
Rating:
5.0

Very reliable operation. Chris and Kyle run a very tight ship and it's always a pleasure doing business with them.

TIMOTHY H 
Rating:
5.0

Kyle and Sean are excellent. Friendly, courteous and knowledgeable. My go to place for trailers and trucks!!!

FOREST D 
Rating:
5.0

Super friendly and efficient service!

WINIFRED H 
Rating:
5.0

Maybe do a quick wipe down of drink holders. Regardless, they provided excellent customer service and the process was fairly easy.

Haley H 
Rating:
5.0

Customer did not leave a comment.

CARLOS B 
Rating:
5.0

Excellent service and a very nice van.

STROM P 
Rating:
5.0

Customer did not leave a comment.

CHARLES W 
Rating:
5.0

Customer did not leave a comment.

ERIK E 
Rating:
5.0

Great franchise store, local owners. They treat you right.

BRUCE F 
Rating:
5.0

Customer did not leave a comment.

ROSE O 
Rating:
5.0

As always, great customer service! These guys know hot to operate!

DEAN Z 
Rating:
4.0

Customer did not leave a comment.

RACHEL B 
Rating:
5.0

Customer did not leave a comment.

JAMES W 
Rating:
5.0

Wonderful service and great van! The staff is top notch and very knowledgeable.

NANETTE F 
Rating:
5.0

Customer did not leave a comment.

WILLIAM N 
Rating:
4.0

Professional, competent and courteous staff. Nice guys. Very helpful.

PEADAR O 
Rating:
5.0

great, very professional and easy !

DENISE J 
Rating:
4.0

Good central location in Santa Fe. Very quick, easy and friendly check in. Gravel parking area for trucks. Did not enter office so not sure how clean and inviting the office was. Biggest issue was hired labor (2 men-3 hours) for truck unload, which was made through UHall app, was scheduled for 9:00AM, Aug 1 — they never showed and UHall had no remedy.

SCOTT S 
Rating:
5.0

Customer did not leave a comment.

Erica j 
Rating:
5.0

Customer did not leave a comment.

LAURA T 
Rating:
5.0

Customer did not leave a comment.

SCOTT H 
Rating:
5.0

Customer did not leave a comment.

JAMES M 
Rating:
5.0

Customer did not leave a comment.

NICOLE A 
Rating:
5.0

I have used this U-Haul location before and I will be using it again. The staff is welcoming, helpful and accommodating. The equipment and truck were well maintained, clean and great to use. It was easy in and easy out. The pricing was fabulous. Well done, guys!

KEVIN P 
Rating:
5.0

Customer did not leave a comment.

G V 
Rating:
5.0

The manager is the best as always he really care about your need and always give you the best experience.

EMILIO C 
Rating:
4.0

Customer did not leave a comment.

CHAD S 
Rating:
5.0

Excellent experience, would use them again!!

GARY R 
Rating:
5.0

Sean was extremely helpful!

DAVID R 
Rating:
5.0

Super friendly staff, everything ran smoothly. Thanks for the easy rental!

ALEC L 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T 
Rating:
5.0

Parking lights remained on even when the vehicle and light switch were off. The A/C stopped blowing when the engine accelerated.

OTIS C 
Rating:
5.0

Customer did not leave a comment.

SAMUEL Y 
Rating:
5.0

Kyle at this location was a great help, friendly and assisted in helping make sure I had the correct size trailer needed. Very fast at getting me all hooked up and making sure I was ready to leave without any issues.

MARTIN W 
No reviews have been submitted for this location.
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