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Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great job! Thank you
CYNTHIA KThese guys are the best in customer service!
SAMUEL RThe associates were very friendly and helpful.
CHRISTINA MExcellent staff
DREW KThis is a superb store.. The owner takes care of you and gets you on your way. Hookup for the trailer to disconnect he is with you every step.
RODNEY SLoved it
TAMMI MGreat staff. Very communicative, friendly, knowledgable, and helpful
WILLIAM KGreat location and service
RENE CNothing to improve. Chris was great during the reservation & check in process.
PAMELA CChris and Kyle are super nice! Give em a bonus!!!
RACHEL MI initially made a reservation at the Cerrillos location with an employee in person, weeks in advance. They recorded my car incorrectly and I found out the day before my move that they did not have any of the parts needed for a hitch to be installed on my car. They were very unhelpful and after an hour of searching any alternate options in town, I returned to rent a moving truck. I was offered nothing for the inconvenience, not even an apology for their mistake.
CLAIRE ZThe vehicle I was driving was out of alignment,the driving lights the worst I have ever experienced
LAURENCE TBesides the contract owner and your drop off confirmation mishap, overall experience was good.
larry pSmooth
IAN PLet costumer know when to is closed had pick up canceled
DONALD MAlways great service
COLIN GI did not go inside, but the person who checked me in was super helpful, professional, and efficient.
amy eThe U-Haul team were very professional and courteous. The helped me by showing me step-by-step how the trailer is set up, how to load, and how to drive. Extremely beneficial. Thank you Team!
GEORGE Scould not have been more helpful and pleasant!
Joan Mthe guys that runs/owns this place is just great..... always friendly and helpful.
Brent JThank you!
SHAUN PWe were suppose to get a refund for dropping off at a closer location and did not.
Sabdy HNo one was there, we used the drop box.
CELINE WThe lines were a bit long to check in. That was the only thing I can say that could have been bettere.There was only one person attending customers.
ELEANOR GI have moved a lot in the past few years and this was by far the easiest most pleasant pick up experience I’ve had. A+.
MARCY MExcellent, friendly service, as usual! I have used these people multiple times and they never disappoint!
DEAN ZStaff was very polite and professional. The drop off process was quick and easy.
ALAN MExcellent service, always helpful.
KARLA WTruck cab and exterior were dirty
STEPHEN DBoth gentlemen who assisted me were very professional and knowledgeable.
JONI CGreat service
MICHAEL HChristopher and staff were very helpful, friendly, professional and provided great customer service. I will continue to to utilize this store for all my u haul needs, Thank you.
JEFFREY MSmall parking lot - really difficult to maneuver equipment did not interact with staff, or the office - N/A for if "the location was inviting" or if the "personnel was helpful", but that's not even an option - which is also largely indicitive of how a lot of Uhaul's systematic/logistical/UX features are deprioritized or just glitchy, in general.
JASMINE SProfessional friendly Good communication Chris super customer service Ease of use Rental pu truck top condition
DAVID SKyle and the rest of the team are very helpful and I appreciate there assistance in making pick up and drop offs so easy.
PETER OI have no issues. The Moving Store was excellent. The staff were friendly & helpful, and the truck I rented was in great condition.
SHANE RShawn was amazing, and the van was clean and easy to drive. The entire experience was effortless. I will definitely use this company in the future.
STEVIE Slocal guys very nice to talk to
Bill Wlocal guys and very nice to talk tol
Bill WThe entire process, reserving, picking up, driving, and returning were flawless. I absolutely will use this location and equipment again. I rented a van and it was just right for my needs. Thanks to the efficient and friendly crew.
MICHELE VStellar service. Fast & friendly. Highly recommend.
JULIE HSean and his team are truly amazing! One of the best U-Haul experiences we’ve had! We use a 10’ truck for our annual rummage sale to raise money to build a small home in Juarez! We were in and out in no time!
CAROL GEasy, great attention, always helpful!!!!
CYNTHIA KExcellent service. J.C. Helms
JOHANN HCustomer service was perfect. No complaints. I'm just give 4/5 stars for the smaller location. It's Santa Fe. The parking lot and facility are smaller but adequate. Will use again.
DANIEL PGreat service Amazing people Great truck
TENZIN DKyle and his assistant were great.
LAWRENCE IThe van was ready when I arrived, and check-in and check-out were quick and hassle-free. The vehicle was spotless and easy to drive, and Kyle - the owner - was exceptionally friendly and helpful. I’d definitely recommend this location.
RACHEL Wcheck the tire pressure prior to letting out. I got a low tire pressure for 3/4 tires warning on my rented van and luckily I was able to have a discount tire location fill the tires
BARBARA GHonestly it was easy and the staff so friendly and helpful. 10 out of 10!!
CYNTHIA OStaff such good people , friendly and very helpful!!!Wouldnt rent anywhere else
RICHARD RSean was very helpful and had everything well in hand!
LEE DSouth isprofessional, friendly, efficient. The vehicle was in perfect, working order and absolutely clean.
CAROL TCustomer service was terrible. The guy at the counter was openly hostile. It was astounding. The truck had a cracked windshield and was not clean. This was a very expensive, painful experience.
CALLIE RPrevious user did not clean truck or trailer, which contained adobe dirt & soda pop residue
ROBIN WEveryone was fair and professional. Equipment was in good shape.
SCOTT F