Always great service
COLIN G
Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I did not go inside, but the person who checked me in was super helpful, professional, and efficient.
amy eI have moved a lot in the past few years and this was by far the easiest most pleasant pick up experience I’ve had. A+.
MARCY MExcellent, friendly service, as usual! I have used these people multiple times and they never disappoint!
DEAN ZStaff was very polite and professional. The drop off process was quick and easy.
ALAN MExcellent service, always helpful.
KARLA WTruck cab and exterior were dirty
STEPHEN DBoth gentlemen who assisted me were very professional and knowledgeable.
JONI CGreat service
MICHAEL HChristopher and staff were very helpful, friendly, professional and provided great customer service. I will continue to to utilize this store for all my u haul needs, Thank you.
JEFFREY MSmall parking lot - really difficult to maneuver equipment did not interact with staff, or the office - N/A for if "the location was inviting" or if the "personnel was helpful", but that's not even an option - which is also largely indicitive of how a lot of Uhaul's systematic/logistical/UX features are deprioritized or just glitchy, in general.
JASMINE SProfessional friendly Good communication Chris super customer service Ease of use Rental pu truck top condition
DAVID SKyle and the rest of the team are very helpful and I appreciate there assistance in making pick up and drop offs so easy.
PETER OHonestly it was easy and the staff so friendly and helpful. 10 out of 10!!
CYNTHIA OStaff such good people , friendly and very helpful!!!Wouldnt rent anywhere else
RICHARD RSean was very helpful and had everything well in hand!
LEE DSouth isprofessional, friendly, efficient. The vehicle was in perfect, working order and absolutely clean.
CAROL TCustomer service was terrible. The guy at the counter was openly hostile. It was astounding. The truck had a cracked windshield and was not clean. This was a very expensive, painful experience.
CALLIE RPrevious user did not clean truck or trailer, which contained adobe dirt & soda pop residue
ROBIN WEveryone was fair and professional. Equipment was in good shape.
SCOTT FEveryone was terrific
KATHLEEN Athe actual mileage used versus the estimated mileage charged was not checked when I returned the vehicle. Both my & U-Hauls oversight. I know the actual mileage driven was significantly less than the 100 miles estimated.
JOSEPH PProfessional—- FRIENDLY ALWAYS 👍
THOMAS BThere were two bottles of pee in the side door! Other than that, everything was so easy and seamless. Thank you!
JENNIFER GEveryone who works there is extremely professional, helpful, and personable. They are rock stars!
ZACHARY HExcellent customer service.
ROBERT SThe staff was kind and helpful!
ZOE-ANN BPerfect experience with this company.
JON TOnly five minutes to pick up the truck and two minutes to return it. Excellent service.
JEFFREY RThis is the only UHaul location in town I use - they are the best. Great place, fast, friendly, they have everything I need whenever I need it. There are not enough stars on this survey to reflect my gratitude.
ANNA HGreat rental experience!
JUDSON MThe staff was friendly, quick and efficient with their service. Thank you so much!
ERIKA SAfter hours drop off was smooth. The app tools are top notch, intuitive/ user friendly.
KENNETH MKyle and his crew are always pleasant, helpful and professional. It’s a pleasure doing business with them.
PHILIP AVery reliable operation. Chris and Kyle run a very tight ship and it's always a pleasure doing business with them.
TIMOTHY HKyle and Sean are excellent. Friendly, courteous and knowledgeable. My go to place for trailers and trucks!!!
FOREST DSuper friendly and efficient service!
WINIFRED HMaybe do a quick wipe down of drink holders. Regardless, they provided excellent customer service and the process was fairly easy.
Haley HExcellent service and a very nice van.
STROM PGreat franchise store, local owners. They treat you right.
BRUCE FAs always, great customer service! These guys know hot to operate!
DEAN ZWonderful service and great van! The staff is top notch and very knowledgeable.
NANETTE FProfessional, competent and courteous staff. Nice guys. Very helpful.
PEADAR Ogreat, very professional and easy !
DENISE JGood central location in Santa Fe. Very quick, easy and friendly check in. Gravel parking area for trucks. Did not enter office so not sure how clean and inviting the office was. Biggest issue was hired labor (2 men-3 hours) for truck unload, which was made through UHall app, was scheduled for 9:00AM, Aug 1 — they never showed and UHall had no remedy.
SCOTT SI have used this U-Haul location before and I will be using it again. The staff is welcoming, helpful and accommodating. The equipment and truck were well maintained, clean and great to use. It was easy in and easy out. The pricing was fabulous. Well done, guys!
KEVIN PThe manager is the best as always he really care about your need and always give you the best experience.
EMILIO CExcellent experience, would use them again!!
GARY RSean was extremely helpful!
DAVID RSuper friendly staff, everything ran smoothly. Thanks for the easy rental!
ALEC L