Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)

1888 reviews

1214 Camino Carlos Rey Ste 1   Santa Fe, NM 87505
(Behind Pepboys)

(505) 438-4800

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(505) 438-4800

1214 Camino Carlos Rey Ste 1
Santa Fe, NM 87505
(Behind Pepboys)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super knowledgeable and adept service. We were in and out with a great truck in less than 20 minutes with the agreement succinctly spelled out. Kyle was flexible and understanding when we were a bit late returning the vehicle. Also, this was not our first great experience with this company.

Travis L. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Truck handled very well and staff at this location were very helpful.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Clifton J. 
Rating:
4.0

Customer did not leave a comment.

Anne T. 
Rating:
5.0

Customer did not leave a comment.

Cindy K. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

The rental agent was fantastic, explained everything fast and through, he highlighted pertnant info on the rental form, add included his number for emergency. A+++ service and a nice guy to boot.

William K. 
Rating:
5.0

staff was GREAT! friendly, swift and processing me.

Nameh M. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Always great service!

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT K. 
Rating:
5.0

Great customer service!

Jon G. 
Rating:
5.0

This location is always efficient and helpful. I return here often and always recommend them

Jonathan F. 
Rating:
5.0

Simply Awesome! Don't change anything...

Ryan R. 
Rating:
5.0

The trailer leaked while going through rain. All my stuff was soaked when I got where I was going. Also Uhaul charged me for 7 days and I turned the equipment in within 4 days. That is not acceptable.

Linda O. 
Rating:
3.0

Three hours late on the turn in. Got charged $50 for it being in late. No problem, a contract is a contract. However, there was no compensation for our lost time because we had to run down the truck in Seattle due to U-Haul's lack of communication. Just an observation...

JAMESDARRELL D. 
Rating:
5.0

Customer did not leave a comment.

Nelson B. 
Rating:
5.0

N/A

Joshua K. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
5.0

Great customer service 👏👌👍🙄😀🙌👏

Samuel R. 
Rating:
5.0

Hands down the best U-Haul place in Santa Fe

Wolfgang B. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Provide newer electrical(light) wires for connection for the trailers

Tobin A. 
Rating:
5.0

The guy at this location was great and deserves a raise. People in line were getting mad at him (through no fault of his own) The people in line couldn't figure out how to check in online and I did. They proceeded to get mad at him because of their own stupidity.

Vincent M. 
Rating:
5.0

The man who owns/operates this location takes great pride in his business and it shows through his attitude and customer service.

Everett B. 
Rating:
5.0

Extremely helpful and patient after a national system crash so no one could reach U Haul for over a day.

Caroline B. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER LAWR A. 
Rating:
5.0

Customer did not leave a comment.

Charles Z. 
Rating:
5.0

Customer did not leave a comment.

Harold H. 
Rating:
5.0

Customer did not leave a comment.

Michelle F. 
Rating:
2.0

I had reserved 20 moving blankets and when I arrived to pick up the truck and blankets I was informed that they did not have ANY blankets. This put me in a position of not having any way to protect my furniture! I should have been notified in advance that there would not be any blankets available so that I could have made other arrangements! Also, the back door of the 26' truck was not water-tight and dirty road spray leaked in under the door (the roads were merely wet from a drizzly rain) and ran halfway back (13') into the truck, getting some of my belongings wet. Completely unacceptable to not have moving blankets available and for water to run into the truck!!!

Gregory S. 
Rating:
5.0

Customer did not leave a comment.

william A. 
Rating:
5.0

Customer did not leave a comment.

Eben C. 
Rating:
5.0

Keep going! 👍

Olga L. 
Rating:
5.0

Great location with excellent customer service!

Anastacio V. 
Rating:
5.0

Customer did not leave a comment.

JOZSEF B. 
Rating:
5.0

Customer did not leave a comment.

JO G. 
Rating:
5.0

Large and well stocked UHaul location, great centrally located to drop-off. Helpful staff cleared us off the car hauler, checked us in, and on the road quickly and kindly.

Peter Z. 
Rating:
5.0

Customer did not leave a comment.

david B. 
Rating:
5.0

Customer service was perfect.

Freida G. 
Rating:
4.0

I was disappointed that I was charged an extra day on my unit when I handed it in a day early. I called and they fixed it, but it should have never happened. What if I would not have checked my statement? U-Haul should look into this and see why it happened and call me at 505-417-7384. Look forward to hearing from you.

Ronald G. 
Rating:
4.0

Customer did not leave a comment.

joseph G. 
Rating:
5.0

Always a great experience from start to finish. If you are renting from someone else you're going to the wrong place. Thanks so much!

Mara B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS S. 
Rating:
4.0

Make sure the passenger mirror angles out

Adam P. 
Rating:
5.0

The owner and his staff assistance were professional and very helpful!

Marissa R. 
Rating:
5.0

Very friendly, helpful, and attentive staff. They did a great job!

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Quick and efficient - this is a well run location. Well done.

John M. 
Rating:
5.0

Best run Uhaul in Santa Fe

Gregory C. 
Rating:
5.0

Customer service was great!

James D. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Benita M. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
4.0

Everything was fine, except had to wait a long time in line. Only one employee, but he was very professional and courteous

Manuel O. 
Rating:
5.0

Great guys. Always my "go to" pick up store. Good customer relations for years and I'll keep coming back.

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

Rodney N. 
Rating:
2.0

The roll up door was hard to pull up - tended to stick about 6" above the fully closed position. Staff were not helpful. They did not review the vehicle with me and instead complained they had been having a bad day. They had a poor attitude. Though I had reserved a vehicle 5 weeks in advance, it was not available on the day reserved so I was directed to drive 2.5 hours round trip to this location to get the vehicle. I was promised I would be compensated for this (reduced rate), but instead had to pay the added fuel costs for the trip to this distant and unfriendly location. Worst experience I have ever had with U-Haul. All other experiences at other locations have been quite positive.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
3.0

Associate tended to be in a hurry, even though I was the only reserved customer that day. Not knowing anything about the necessary components of the hitch (i.e. "the ball") I wasn't aware my vehicle was missing anything. I felt the UHaul rep, although polite, was a bit exasperated that my car wasn't prepared properly, and rattled off quickly what I needed to buy and where to go to get it, making sure to tell me what time he would be closing. In customer service myself, I felt his communication was a bit unsupportive for a new customer.

Robert W. 
Rating:
5.0

Customer service was polite, professional and very fast. thanks

John M. 
Rating:
5.0

Amazing person and great service! Thank you.

Antonique R. 
Rating:
5.0

Customer did not leave a comment.

Marcia G. 
Rating:
5.0

Employees were nice did there job 💯

Delfina R. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

the staff is super nice. not being able to return on sunday afternoons (had to come back monday morning instead) was inconvenient for me but not a giant deal.

Jane C. 
Rating:
3.0

Had a difficult time figuring out how to complete the whole process using a smart phone. I much prefer face-to-face, real person, but the agent I spoke with on the phone when I needed help was great. Very professional and helpful.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Great, Service

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Estevan M. 
Rating:
5.0

Customer did not leave a comment.

hillary R. 
Rating:
5.0

Perfect drop-off experience. Could not be better.

EDWIN H. 
Rating:
5.0

The service was great!! The gentleman that helped me was awesome, he had everything ready for me to sign and we were in and out in no time. Very professional, the facilities were extremely clean, I would recommend this location to any of my friends.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Everything was great and we got everything completed

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn W. 
Rating:
5.0

everything was great , these people are awesome . Thank you

Jose S. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
4.0

Customer did not leave a comment.

Bronwyn N. 
Rating:
5.0

I need a u haul tomorrow at 8:30

Jeanette M. 
Rating:
5.0

All was good!!!

Phillip L. 
Rating:
5.0

Again appreciated: In fact, the storm was longer and fiercer in Denver proper, and the 2 days extra were not enough as road were closed around the state. I called UHaul (a central number) and got a 3rd day in addition at no cost. Finally I was able to leave Denver mid-day after the storm ended (still ice on the streets in the city) and made it to Santa Fe a day after my original contract indicated. The agent in Santa Fe apparently had not been aware of the extra day, but was very accommodating after checking the record in the central system. I much appreciate this, especially since we have been repeated UHaul customers over the last 18 months.

ALMUT S. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Will definitely use this facility again!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert Z. 
Rating:
5.0

I had a great experience overall. It was all very easy and convenient. I think the manager's name is Josh. (sorry if I got that wrong) and he was all around awesome!

Donald R. 
Rating:
5.0

The owner was so nice and efficient.

Jacob R. 
Rating:
5.0

You don't need to improve just continue with the same great customer service that you have speed of service I was in and out dint took much time on paper work. I love your service 10 out of 10 😊

Rosa M. 
No reviews have been submitted for this location.

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