Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)

1840 reviews

1214 Camino Carlos Rey Ste 1   Santa Fe, NM 87505
(Behind Pepboys)

(505) 438-4800

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am

Services at this Location:

Contact Us

(505) 438-4800

1214 Camino Carlos Rey Ste 1
Santa Fe, NM 87505
(Behind Pepboys)

Services at this Location:

Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 3 pm
  • Sun: 7 am - 11 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very friendly, helpful, and attentive staff. They did a great job!

Carlos G. 
Rating:
5.0

Customer did not leave a comment.

Gerald J. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Quick and efficient - this is a well run location. Well done.

John M. 
Rating:
5.0

Best run Uhaul in Santa Fe

Gregory C. 
Rating:
5.0

Customer service was great!

James D. 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
4.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Benita M. 
Rating:
5.0

Customer did not leave a comment.

mary G. 
Rating:
4.0

Everything was fine, except had to wait a long time in line. Only one employee, but he was very professional and courteous

Manuel O. 
Rating:
5.0

Great guys. Always my "go to" pick up store. Good customer relations for years and I'll keep coming back.

Ernest R. 
Rating:
5.0

Customer did not leave a comment.

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Mario P. 
Rating:
5.0

Customer did not leave a comment.

Rodney N. 
Rating:
2.0

The roll up door was hard to pull up - tended to stick about 6" above the fully closed position. Staff were not helpful. They did not review the vehicle with me and instead complained they had been having a bad day. They had a poor attitude. Though I had reserved a vehicle 5 weeks in advance, it was not available on the day reserved so I was directed to drive 2.5 hours round trip to this location to get the vehicle. I was promised I would be compensated for this (reduced rate), but instead had to pay the added fuel costs for the trip to this distant and unfriendly location. Worst experience I have ever had with U-Haul. All other experiences at other locations have been quite positive.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Robert I. 
Rating:
3.0

Associate tended to be in a hurry, even though I was the only reserved customer that day. Not knowing anything about the necessary components of the hitch (i.e. "the ball") I wasn't aware my vehicle was missing anything. I felt the UHaul rep, although polite, was a bit exasperated that my car wasn't prepared properly, and rattled off quickly what I needed to buy and where to go to get it, making sure to tell me what time he would be closing. In customer service myself, I felt his communication was a bit unsupportive for a new customer.

Robert W. 
Rating:
5.0

Customer service was polite, professional and very fast. thanks

John M. 
Rating:
5.0

Amazing person and great service! Thank you.

Antonique R. 
Rating:
5.0

Customer did not leave a comment.

Marcia G. 
Rating:
5.0

Employees were nice did there job 💯

Delfina R. 
Rating:
5.0

Customer did not leave a comment.

Theresa K. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

the staff is super nice. not being able to return on sunday afternoons (had to come back monday morning instead) was inconvenient for me but not a giant deal.

Jane C. 
Rating:
3.0

Had a difficult time figuring out how to complete the whole process using a smart phone. I much prefer face-to-face, real person, but the agent I spoke with on the phone when I needed help was great. Very professional and helpful.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

CRAIG S. 
Rating:
5.0

Customer did not leave a comment.

Alex L. 
Rating:
5.0

Great, Service

Samuel R. 
Rating:
5.0

Customer did not leave a comment.

Estevan M. 
Rating:
5.0

Customer did not leave a comment.

hillary R. 
Rating:
5.0

Perfect drop-off experience. Could not be better.

EDWIN H. 
Rating:
5.0

The service was great!! The gentleman that helped me was awesome, he had everything ready for me to sign and we were in and out in no time. Very professional, the facilities were extremely clean, I would recommend this location to any of my friends.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Douglas B. 
Rating:
5.0

Everything was great and we got everything completed

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

Customer did not leave a comment.

Marilyn W. 
Rating:
5.0

everything was great , these people are awesome . Thank you

Jose S. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
5.0

Customer did not leave a comment.

LAURA T. 
Rating:
4.0

Customer did not leave a comment.

Bronwyn N. 
Rating:
5.0

I need a u haul tomorrow at 8:30

Jeanette M. 
Rating:
5.0

All was good!!!

Phillip L. 
Rating:
5.0

Again appreciated: In fact, the storm was longer and fiercer in Denver proper, and the 2 days extra were not enough as road were closed around the state. I called UHaul (a central number) and got a 3rd day in addition at no cost. Finally I was able to leave Denver mid-day after the storm ended (still ice on the streets in the city) and made it to Santa Fe a day after my original contract indicated. The agent in Santa Fe apparently had not been aware of the extra day, but was very accommodating after checking the record in the central system. I much appreciate this, especially since we have been repeated UHaul customers over the last 18 months.

ALMUT S. 
Rating:
5.0

Customer did not leave a comment.

DAVID V. 
Rating:
5.0

Customer did not leave a comment.

Gregory F. 
Rating:
5.0

Will definitely use this facility again!

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert Z. 
Rating:
5.0

I had a great experience overall. It was all very easy and convenient. I think the manager's name is Josh. (sorry if I got that wrong) and he was all around awesome!

Donald R. 
Rating:
5.0

The owner was so nice and efficient.

Jacob R. 
Rating:
5.0

You don't need to improve just continue with the same great customer service that you have speed of service I was in and out dint took much time on paper work. I love your service 10 out of 10 😊

Rosa M. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Cheryl A. 
Rating:
5.0

Friendly people

Dilian P. 
Rating:
4.0

Great manager

Claire S. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
5.0

Nothing. Marcos was a pro. I was in and out with the trailer I wanting no time.

David P. 
Rating:
5.0

Staff at this location are knowledgeable, patient, professional. Organized & well-maintained rentals. Thank you!

Theodore H. 
Rating:
5.0

Professional guys to deal with

David H. 
Rating:
5.0

U Haul staff was very professional and courteous. Everything was explained very clearly.

Robert V. 
Rating:
1.0

I got a 6' X12 but the seller didn't disclose that the trailer “entrance” was less than 6 feet. Therefore it was useless to me and had to rent and pay AGAIN for another one with a 6 foot tailgate. And when I mentioned it to the sales rep he said “there is t anything I can do, the trailer left my lot whether it worked out for you or not isn't my problem.” In my opinion that's poor customer service. Waste of time and waste of money. I would've been content with an apology and a maybe a discount for my “second” rental/ reservation. This'll be my last time I rent from this place o even uhaul in general

Alberto G. 
Rating:
5.0

Customer did not leave a comment.

Jeff T. 
Rating:
5.0

Customer did not leave a comment.

BRIAN H. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Lorence V. 
Rating:
4.0

Thanks

Stuart W. 
Rating:
1.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

KRISTINA F. 
Rating:
5.0

Customer did not leave a comment.

Jimmy D. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

Marcos A. 
Rating:
5.0

Customer did not leave a comment.

antonio A. 
Rating:
5.0

Customer did not leave a comment.

Drew J. 
Rating:
5.0

I only rent from this location. Kyle is always Great!

Eric G. 
Rating:
5.0

Customer did not leave a comment.

joseph G. 
Rating:
5.0

Redesign the motorcycle trailer. The tailgate/ramp is not long enough. Both my little Harley and my big Kawasaki bottom out where the gate meets the trailer bed. VERY hard to load and unload!

Dana B. 
Rating:
4.0

None of the surfaces had been wiped down, dust on the dash and sticky stuff everywhere. Seems that in the Covid era this should be a requirement. The steering wheel was quite grimy as well. Upon drop-off, I sprayed disinfectant and wiped all major surfaces and contact points, however there was some major grime in other places like the floor that had clearly been there a long time. There were no moving pads in the pouch above the dolly. Thankfully, I did not need them. Also, I do not understand why the 17 foot truck is the same rate as the 20. I originally reserved a 20 foot and due to several circumstances, including having to grapple with the murder of my girlfriend's best friend, had to reschedule to a day where no 20's were available. I took the available 17', yet the rate remained where i was quoted for a 20? Despite all this though, this was defintely not a negative rental experience. Reservations and pick-up were smooth. Each time I had to adjust my reservation both the online and 800 number were quite helpful. I am not sure if I was ever able to get ahold of a live person when i called any of the local branch phone numbers, though. Overall, not bad. Step up the between-customer cleaning procedure and it'd be stellar. Thanks Uhaul!

Gideon B. 
Rating:
5.0

Customer did not leave a comment.

Steve D. 
Rating:
4.0

Customer did not leave a comment.

Juan S. 
Rating:
5.0

This the only location I rent from. The guys there are so nice and they have great customer service.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

None...

Rafael B. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
5.0

I use only this location in Santa Fe -- for decades because it is owned and managed by professional and courteous good people.

Alfredo L. 
Rating:
5.0

Customer did not leave a comment.

Kristin M. 
Rating:
1.0

This review isn't so much a reflection of the dealer as UHaul. We purchased a lock from this location with the assurance that it was resistant to bolt cutters, but this was proved wrong when thieves easily cut the bolt a few days later and our items were stolen from the truck. On top of that, despite buying all of UHaul's insurance, the insurance we does not cover theft. The irony is that they would cover damages due to my negligence if I had a driving accident, but not theft due to their shoddy equipment. I will never deal with UHaul again, as they cannot or refuse to ensure the safety of the belongings transported in their trucks.

Tom F. 
Rating:
5.0

Friendly staff, very smooth transaction!

Ricardo R. 
Rating:
5.0

Truck was a little loud, but relatively easy to drive with great mirror placement.

Elisabeth W. 
Rating:
4.0

Customer did not leave a comment.

Claire S. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Raymond H. 
Rating:
5.0

Kyle and staff are great. Very friendly and pleasant!

Jay H. 
Rating:
4.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

James N. 
No reviews have been submitted for this location.

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