They were doing all they could. They were short on some of the items we had reserved but we got most of what we needed. Not their fault though, just busy. Only thing was I never got a confirmation call the day before from UHaul to go over the equipment bc on line it says we / you cant guarantee the trailer size we wanted until day before. I called the store and they said we were good but usually I get some one in regional office that calls day before. But folks at store were great and easy in and out. Thank you.
Bruce K
The Moving Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Fe, NM 87507
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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Very helpful in making rental agreement. Excellent equipment.
William MI ordered a 26' truck. I was notified that my reservation had been "modified" to a 20' truck. I accepted the modification, not realizing that a 20' truck means bumper-to-bumber rather than the bed size. We ended up having to spend nearly $600 extra on a trailer when not all of our things fit in the "20' truck". This is blatantly deceptive behavior. I will be contacting the legal department at my company. The customer service from Sean was exceptional, however, when I needed to pick up the additional trailer.
STEVEN WPeople seem to have a hard time parking the trucks upon return. I had a hard time picking a place that had not been taken by someone parking in two places.
Daniel SGreat customer service. No improvements needed.
Tiffany C