The guys were great.
Thomas R.
The Moving Store
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Santa Fe, NM 87505
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 5.0 Average Customer Rating
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I received an email from U-Haul suggesting I should have the location inspect my hitch prior to my rental. I did so, a couple days before my rental date. I was told I was "good to go". On the day I arrived the attendant (owner???) initially refused to rent the trailer stating the bumper pull hitch on my truck was failing and/or otherwise insufficient. What he was commenting about was the relatively thin metal of the bumper, which in reality has nothing to do with the structure of the hitch portion of the "bumper hitch". Additionally, as we were walking to the truck to inspect he asked me if I knew my hitch rating. I replied, I think it is 6000#. I showed him where the rating is stamped into the hitch, he took a quick look and said, 5000#. He made a comment that this was barely sufficient for the trailer I was renting. But at the time I did not care as long as he rented me the trailer. But, later I looked at the rating stamp myself, because I was certain it was 6000# and to my surprise, I was incorrect. The rating is 8000#. Your attendant needs some reading glasses. Next he questioned my ball. It is a brand new interchangeable ball, which is a product manufactured by Curt, a partner of U Haul. It allows for the ability to change between 1 7/8", 2" and 2 5/16" ball sizes quickly and easily. But because he had never seen this before he was very skeptical and had to make unwelcome and unsolicited comments about what I am sure is a thoroughly tested and well engineered product. In the end he did rent the trailer to me, but only after additional surly comments. I believe this man is the owner of this U Haul location. I have rented from him many times in the past as well as returning equipment rented out of state. I would estimate I have completed over 20 transactions at this location and never had a bad experience before. In fact I would rate his previous service as excellent. I value the use of U Haul equipment, but if I have any more bad experiences at this location in the future, I will look for a different location here in Santa Fe to conduct my business with U Haul. Thank you.
william M.Honestly only thing i can say is the location I rented from was very professional and knowledgeable on equipment over all a great place to rent from definitely returning on future rental equipment
Simon G.the location was fine. The online process for check out was very poor, and I am a tech expert. Poorly designed and a huge wasted of time because instruction were so terrible. the truck I received had debris in the back o f the seats. Newspaper, etc. I left it far cleaner than I received it.
Anne R.Very prompt and friendly service.
Dan or Malina C.