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CHAD S
Customer Reviews for The Moving Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience, would use them again!!
GARY RSean was extremely helpful!
DAVID RSuper friendly staff, everything ran smoothly. Thanks for the easy rental!
ALEC LParking lights remained on even when the vehicle and light switch were off. The A/C stopped blowing when the engine accelerated.
OTIS CKyle at this location was a great help, friendly and assisted in helping make sure I had the correct size trailer needed. Very fast at getting me all hooked up and making sure I was ready to leave without any issues.
MARTIN WSean was easy to work with and a great guy! Would definitely rent from him again.
JON ZGreat folks to work with , very professional and personable. Definitely my go to place for rentals
MARK AVery friendly !!! And helpful!!!
JORGE BExcellent service
SHAUN PHad a good experience, however, I had told the staff that I may be 1-2 hours late returning the truck depending on the movers and home access and wanted to know if I needed to purchase a whole extra day - and he ensured me that if I gave them a call the morning I was returning and communicated if there would be a delay - if there were no issues in later reservations, it would be no problem. I called first thing when they opened letting them know I might be 2 hours late, and Sean informed me that it was no problem as they had no reservations for that truck later that day. I returned it 1-1.5 hours late from the original 11am time and when I got my final bill, I was charged for another full day of renting. Disappointed to have communicated all of that only to be charged the extra day after all.
KATHRYN RIm having issues with the charges. It appears as if I am being charged 2x for the insurance andiles
GERSHON GAll aspects of this transaction were excellent. The busy was open, communicative and transparent. No issues or concerns whatsoever.
RICK MExcellent service
JAMES HChristopher & Kyle run a professional operation and are very courteous and accommodating. Highly recommended for your moving and transportation needs
John LGood small location. Short on furniture pads. Wrote down 36 instead of 6 then charged me for 36 .customer. service fixed it
GERSHON GI’ve never had any issues at this location.
THOMAS BYou guys rock!
SAUL JExcellent Service. Everything went great, the truck was ready and waiting for me at my reservation time. The truck ran great with no issues at all, A/C worked great. Check in process was very easy as well. Highly recommended!
David LGreat service, easy and efficient.
SHANNON GEveryone was super helpful and friendly.
SAUL JThese guys ROCK !!!
DANIEL BCert helpful staff
BENJAMIN DDon't make them drive from Rio Rancho to Santa Fe during rush hour to pick up a truck that should have been available in Rio Rancho
KIMBERLEY SThey need to do a better job of explaining the car trailer, especially that you need to tighten the straps at every gas stop. One of the straps was tied around the wheelbase instead of the tire which may have been why they didn’t show us the process. Not sure how safe that is on a 1200 mile trip, it made it okay, but sure caused issues at the drop-off location.
JAMES MService really was efficient - informative, quick, friendly. Easy to pick up and to drop off truck. Moving is stressful, these guys made the renting a truck part easy.
BENNETT BExcellent customer service! Keep doing what you’re doing !
JOHNNA GChris was a great help. He was friendly and on top of things. I was in and out of the store in just a few minutes. My experience at other U-Haul places has not been good. What a breath of fresh air to go to this store! They seem to understand the value of good customer service! I will be returning if/when I need moving equipment again.
DEAN ZThis facility was just fine and the staff was great. HOWEVER, I WILL NEVER RENT WITH U-HAUL AGAIN BECAUSE YOU PEOPLE CANCELLED MY PREFERRED PICK UP LOCATION AT THE LAST MINUTE AND CAUSED ME HUGE TRANSPORTATION PROBLEMS TO GET TO THE REVISED LOCATION (I WAS ON A BIKE)!!!!! WHATEVER HAPPENED TO CUSTOMER SERVICE????? I RESERVED MY ORIGINAL TRUCK WEEKS IN ADVANCE AND SURELY YOU COULD HAVE MADE ARRANGEMENTS TO HAVE ONE READY FOR ME.....BUT NO.....I GET A TEXT THAT SAYS MY PROMISED TRUCK WILL NO LONGER BE AVAILABLE - YOU PEOPLE SHOULD BE ASHAMED OF YOURSELVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Gregory MIt was very friendly staff that greeted me at the door, helped me with the truck, and greeted me immediately when I arrived back. This was an excellent experience.
KENNETH Wexcellent service great attitudes.
JOSEPH SGreat friendly service
ANDREA BI can not think of anything they took care of everything in a professional and timely manner.
DANIEL VSuper friendly
JESSIE HKyle was great, 5 stars to him and his fellow employees. My issue was, I'd selected Las Vegas, NM as my pick up location, but the system set me up for Santa Fe due to lack of equipment in LV; however, I was not informed of the change. Lost over 2 hours, ended up unpacking the truck in the hottest heat of the day. Not good.
AMY FFriendly, well organized.
RONALD KI returned the trailer after hours so I didn’t communicate with staff.
GINO SDiscounts on extending rentals. Makenit so one insurance policy covers all the things you need like help hooking up the trailer.
GERSHON GMy issue is with U-Haul regional New Mexico. I requested the U-Hauls in the Albuquerque area and while there were more than eight locations to choose from, I had to drive an hour to Santa Fe to pick up the U-Hauls and then drive an hour back to Albuquerque to load and then start my trip. I made my reservation with U-Haul @ least 2 months prior to needing my U-Haul. Ridiculous that I had to go two hours out of my way.
Jana DGreat customer service- super friendly and accommodating.
LAURA MThis is a great location. Employees are very helpful.
STEPHEN YAll staff members were welcoming and friendly and very professional. They explained the procedure to rent the truck that was available. The return of the truck was easy and the employee was waiting and very efficient.
WANDA LI had to drive an hour 1 hour one way because my trailer I had reserved 1 month before was not avalible closer to me. Ireally should have been compensated for that
MICHAEL PMy only issue with U-Haul had nothing to do with the specific pick up or drop off locations both were great. I made my reservations to pick up my U-Haul trucks in Albuquerque and U-Haul regional assigned me to. Santa Fe location for pick up, so I have to drive an hour out of my way to pick up the trucks (2) and then drive another hour back to my home. I made the reservation 2 months ahead of time and there were 8 locations in the Albuquerque area I should have been able to get the trucks from. It was EXTREMELY inconvenient to have to spend 2 hours driving to pick up trucks on loading day.
Jana DThey were splendid and we really appreciate the newer model with a ramp! Thanks!
CHRISTOPHER BTruck was fine. Windshield and truck dirty.
CAROL MKyle is always helpful and professional and his u-haul is always neat and clean as are his trucks. I have returned many times when I need moving help and will do so and refer him if a friend is moving.
DARREL LThe van was nice, easy to drive. The customer service at Camino Carlos Rey Santa Fe was excellent.
THOMAS FLove the ease of online reservations and how quick it went when I arrived from office to out of the lot.
TERESA FVery friendly staff, quick service
RICHARD RThe fellas helped me and were so kind, professional, and O just really appreciated it.
VICTORIA RThese guys are great!! Helpful, easy check ins and check outs. Clean and equipment well taken care of.
TERESA FQuick and efficient
DANA B